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Extended Stay America - Orange County - Katella Ave.

194 reviews
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Traveler (56)
Room & Suite (19)
Dining (1)
Overview
  • Excellent36%
  • Very good14%
  • Average11%
  • Poor12%
  • Terrible27%
Travelers talk about
“honda center”(31 reviews)
“tilted kilt”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair access
Self-Serve Laundry
2.5 Star Hotel
All hotel details
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (194)Write a Review
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All reviewshonda centerhome away from hometilted kiltcomfortable experiencesecond homeparking lotrelaxing eveningmovie theater and restaurantsneeded a place to staythe check in processgreat customer serviceorange countyoatmealroom was clean and comfortablefront desk stafflaundry roomangels stadium
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1 - 5 of 190 reviews
Reviewed 1 week ago

Staff was rude and not pleasant to talk to. Room was clean and everything worked. There was a slight sent of urine in the bathroom and carpet. Stains on carpet was also kind of weird. I kept my shoes on. Parking lot was well lit...More

Review collected in partnership with Extended Stay
Thank donnagA9516GD
Response from 00esa, Manager at Extended Stay America - Orange County - Katella Ave.Responded 1 week ago

Donna, thank you for choosing our hotel for your recent accommodations. We are sorry we fell short of delivering the kind of hospitality we are known for, and we have discussed your feedback with our staff to make sure such behavior is not repeated in...More

Hotel's Favorite
Reviewed June 29, 2017

Needed a place to stay and it was awesome. Quick easy no issues very nice price, pet friendly, helpful. Had a great time highly recommend to anyone that is in need of a relaxing evening away or simple roof over your head.More

Review collected in partnership with Extended Stay
Thank whopke4826
Response from 00esa, General Manager at Extended Stay America - Orange County - Katella Ave.Responded June 29, 2017

It was our pleasure having you as our guest at Extended Stay America - Orange County - Katella Ave. It's great to read you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with...More

Reviewed November 19, 2017

It was a good, long visit, and I have nothing but good things to say, and will have good memories. I had to relocate and it was the best way I was able to do that, and it was incredibly easy to set up.

Review collected in partnership with Extended Stay
Thank 550bashkimb
Response from 00esa, Manager at Extended Stay America - Orange County - Katella Ave.Responded November 20, 2017

Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score and that you enjoyed your experience with us. We hope to welcome you back soon. Sincerely, Hotel Management

Reviewed November 1, 2017

My problem with extended stay is the fact that they do not clean their room there is soap scum all over the shower and hair and they're soap scum all over the kitchen sink the carpet is dirty everywhere in that place is disgusting dirty...More

Review collected in partnership with Extended Stay
Thank Antoinette W
Response from 00esa, Manager at Extended Stay America - Orange County - Katella Ave.Responded November 3, 2017

Antoinette, we know a well-maintained room sets up the tone for a good stay, but we sincerely apologize as this wasn’t your experience. We have checklists in place to inspect every suite after it has been serviced and unfortunately we missed something during this process....More

Reviewed October 22, 2017

Old and dingy room, stains on bedding and bed skirt, dripping faucet, tub was gross and old, scratched up table, dirty walls. Window frame was falling apart. First time staying on 4th floor, no problems the many times we have stayed on the other floorsMore

Review collected in partnership with Extended Stay
Thank A3580QVmichaels
Response from 00esa, Manager at Extended Stay America - Orange County - Katella Ave.Responded October 23, 2017

Thank you for returning to stay with us. However, we apologize for the cleanliness and maintenance issues you and your family experienced in your room. We have shared your feedback with the respective teams for review and action. We hope to have the opportunity to...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
$95 - $168 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
$95 - $168 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveler (56)
Room & Suite (19)
Dining (1)
Hotel & Grounds (42)
Bathroom (7)
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Teri M
November 6, 2015|
AnswerShow all 4 answers
Response from Paul G | Reviewed this property |
0.7 mile 14 minutes. Use the Santa Ana river trail and you'll be just fine.
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Room Tips
"4th floor if you smoke"
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"Don't stay here. Ever."
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"book somewhere else if you want a good room"
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"Cant beat the first floor!"
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