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Extended Stay America - Orange County - Katella Ave.

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Extended Stay America - Orange County - Katella Ave.
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135 Reviews from our TripAdvisor Community

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Showing 132: English reviews
1 review
5 of 5 stars Reviewed 3 weeks ago

A place you can go, dim the lighting and cook a romantic dinner for your lady. If you missing something, pots pans, or a knife, ask the staff and they have you covered. Over all Its in a odd location but If you look up the building stands tall and proud, the staff if ready and the Kitchen calls.

Helpful?
Thank Benjamin P
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Orange County - Katella Ave. We are pleased to read that you were impressed with our beautiful property, courteous associates and your well-equipped accommodation which was perfect for your needs. It was our pleasure serving you, and we hope to... More 

1 review
2 of 5 stars Reviewed 4 weeks ago via mobile

Our family of four stayed here for 3 nights, wished we had done better homework before checking into this hotel. Though the room itself was fine, the service was very poor. The receptionist was very grumpy and not customer friendly. When we asked for extra towels she would just pushed them across the desk without any eye contact. The so... More 

Helpful?
Thank Ram V
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

We do wish that your recent stay with us had been more impressive. Thank you for sharing your feedback which lets us know more attention is needed to improve our guests experience. We will work with our staff to be sure they are always providing a positive and friendly demeanor while assisting our guests. We value feedback such as this... More 

Travelers are raving about these Orange hotels

Modesto, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 8, 2016

Called the evening prior to let them know we were arriving late. When we got to Anaheim, we had trouble finding the parking entrance. Called the hotel 2x & no answer. Called the 800# & was put on hold 2x. Finally figured how to get there. Went in to check-in, no one available. Called out for about 20mins. A guy... More 

Helpful?
Thank r_car19
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for your honest evaluation of your stay. I am deeply sorry our front desk staff was not there to greet you as you checked in. Waiting 20 minutes for a staff member to check you in is unacceptable. It is also always our goal to follow up immediately and to resolve everything to your total satisfaction while you... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 4, 2016

Wife and I stayed here as it was close to her reunion. We noticed trash in the hallways and in the stairwell. The next day the same trash was still there. I asked the front desk where the ice machine was, with a snarky attitude she said we don't have one. For an inexpensive room with a kitchen the place... More 

Helpful?
Thank jeff b
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

We apologize for the less than friendly and helpful attitude provided by one of our staff members. Providing a warm welcome with a positive attitude and a smile is our goal with every guest, along with a clean and fresh hotel. We will work with the team to be sure they are focused on our goals, and paying attention to... More 

Oregon
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 9, 2016 via mobile

Started out with A phone call as we are heading to the airport to come here. The lady ask if we really needed a double room because all they had was a king. My wife and I with a teenager were not going to fit in a king bed. She said she would have to call Expedia. So we got... More 

Helpful?
Thank rfignw
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for your stay with us and for providing your feedback. We are happy we were able to provide you with the room type you requested. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we... More 

Lake Forest, California
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 14, 2016

We checked in at 4 pm and asked for dishes. We didn't receive our dished until 11:30 pm that night. We had children to feed. We asked 3 times for dishes and was told they didn't have time to get them to us. The front desk was rude and not helpful. Room was worn and dirty. Fan on

Helpful?
Thank stellaisfree
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for selecting our hotel for your stay. We appreciate your feedback, and we are sorry there was such a delay in getting the kitchenware items to you and your family. We apologize for the less than helpful attitude demonstrated by our staff. This is not the normal behavior we deliver to our guests. We will work hard to... More 

Sylmar
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 23, 2016

hallways were not attractive with pots, pans, and dishes being left unattended for 2 nights straight and pieces of trash throughout the hall way. Make sure to call in your hair dryer and kitchen ware early because they run out (which was disappointing, we had to run to a store to buy a hair dryer)

Helpful?
Thank jcmercado21
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for being our guest and we appreciate you took time to share your rating. We apologize for the lack of attention to the hallways, we are working with the housekeeping team now to make improvements to their protocols. Additionally, we are sorry we did not have a hair dryer for you to use during your stay. They are... More 

Durango, Colorado
Level Contributor
60 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed May 12, 2016 via mobile

Last minute so not much available and only for one night so how bad could it be? Pretty bad. Lobby floor was dirty, smelled bad, trash on carts sitting around. When we got to our room someone had stuffed a wad of toilet paper in the door to keep it open. No one was in the room but it was... More 

Helpful?
1 Thank ljwflys
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for taking time to evaluate your stay and for providing your feedback. We sincerely apologize for our failure to follow our own cleanliness and inspection protocol, and you were checked into a room that had not been properly cleaned. We will use your review as a training tool to remind the staff how important it is to get... More 

Chicago, IL
Level Contributor
64 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 stars Reviewed April 21, 2016 via mobile

This is a run down hotel that is used as temporary housing, corporate housing & travelers. Positives - The location is great if you want to walk to the Angels /Ducks sports venues. It is also walking distance to lots of bars, restaurants & a very nice movie theater. Disney is a 10 min car trip away. Negatives - The... More 

Helpful?
1 Thank Missacl
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Your review for our hotel was recently brought to my attention. I am so disappointed that we failed to meet your expectations. Please accept my apology. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Your comments were reviewed by the staff, and we will make... More 

Santa Maria, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 7, 2016

Rundown and dirty and barely maintained. Damaged bathroom, repair was sloppy and incomplete. Front office dirty, Elevators, beyond disgusting. Floors dirty. Even the dishes that were provided had visible dirt on them as the staff is giving them to you. Overall impression, there is no evidence of pride of working there by anyone I met, or anything I saw.

Helpful?
1 Thank _tom2015shows
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the state of the hotel is truly regrettable. We are very sorry for your experience. In response to your feedback, I am retraining our staff and will make sure we are implementing deep cleaning and preventative maintenance procedures to ensure... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Orange County - Katella Ave.

Address: 1635 W Katella Ave, Orange, CA 92867-3412
Location: United States > California > Orange County > Orange
Price Range: $88 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Orange County - Katella Ave. 2.5*
Number of rooms: 124
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Also Known As:
Extended Stayamerica Orange County-Katella Ave Hotel Orange
Extended Stay America - Orange County - Katella Ave. CA
Extended Stay Orange
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