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Extended Stay America - Orange County - Katella Ave.

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Extended Stay America - Orange County - Katella Ave.
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130 Reviews from our TripAdvisor Community

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Showing 128: English reviews
Oregon
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Started out with A phone call as we are heading to the airport to come here. The lady ask if we really needed a double room because all they had was a king. My wife and I with a teenager were not going to fit in a king bed. She said she would have to call Expedia. So we got... More 

Helpful?
Thank rfignw
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for your stay with us and for providing your feedback. We are happy we were able to provide you with the room type you requested. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we... More 

Lake Forest, California
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 14, 2016

We checked in at 4 pm and asked for dishes. We didn't receive our dished until 11:30 pm that night. We had children to feed. We asked 3 times for dishes and was told they didn't have time to get them to us. The front desk was rude and not helpful. Room was worn and dirty. Fan on

Helpful?
Thank stellaisfree
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for selecting our hotel for your stay. We appreciate your feedback, and we are sorry there was such a delay in getting the kitchenware items to you and your family. We apologize for the less than helpful attitude demonstrated by our staff. This is not the normal behavior we deliver to our guests. We will work hard to... More 

Travelers are raving about these Orange hotels

Sylmar
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 23, 2016

hallways were not attractive with pots, pans, and dishes being left unattended for 2 nights straight and pieces of trash throughout the hall way. Make sure to call in your hair dryer and kitchen ware early because they run out (which was disappointing, we had to run to a store to buy a hair dryer)

Helpful?
Thank jcmercado21
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for being our guest and we appreciate you took time to share your rating. We apologize for the lack of attention to the hallways, we are working with the housekeeping team now to make improvements to their protocols. Additionally, we are sorry we did not have a hair dryer for you to use during your stay. They are... More 

Durango, Colorado
Level Contributor
61 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
1 of 5 stars Reviewed May 12, 2016 via mobile

Last minute so not much available and only for one night so how bad could it be? Pretty bad. Lobby floor was dirty, smelled bad, trash on carts sitting around. When we got to our room someone had stuffed a wad of toilet paper in the door to keep it open. No one was in the room but it was... More 

Helpful?
Thank ljwflys
00esa, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for taking time to evaluate your stay and for providing your feedback. We sincerely apologize for our failure to follow our own cleanliness and inspection protocol, and you were checked into a room that had not been properly cleaned. We will use your review as a training tool to remind the staff how important it is to get... More 

Chicago, IL
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed April 21, 2016 via mobile

This is a run down hotel that is used as temporary housing, corporate housing & travelers. Positives - The location is great if you want to walk to the Angels /Ducks sports venues. It is also walking distance to lots of bars, restaurants & a very nice movie theater. Disney is a 10 min car trip away. Negatives - The... More 

Helpful?
1 Thank Missacl
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Your review for our hotel was recently brought to my attention. I am so disappointed that we failed to meet your expectations. Please accept my apology. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Your comments were reviewed by the staff, and we will make... More 

Santa Maria, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 7, 2016

Rundown and dirty and barely maintained. Damaged bathroom, repair was sloppy and incomplete. Front office dirty, Elevators, beyond disgusting. Floors dirty. Even the dishes that were provided had visible dirt on them as the staff is giving them to you. Overall impression, there is no evidence of pride of working there by anyone I met, or anything I saw.

Helpful?
1 Thank _tom2015shows
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the state of the hotel is truly regrettable. We are very sorry for your experience. In response to your feedback, I am retraining our staff and will make sure we are implementing deep cleaning and preventative maintenance procedures to ensure... More 

Orange, California
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 31, 2016

This hotel has slipped both in service and in cleanliness. It would appear that they just don't have the dedicated management or staff to maintain high standards. The rooms are dingy, the halls seldom vacuumed, and the overall appearance is not what it used to be. The furniture in the rooms was chipped and marred. Our bedding had holes in... More 

Helpful?
Thank Susan E
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that we were unable to meet your expectations. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure that our rooms and common areas meet our company’s high standards. Thank you very much for... More 

New Hampshire
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed March 29, 2016

The plus was: Large room, kitchenette with full refrigerator and sink, free "grab and go" snacks for breakfast, walking distance to restaurants and Honda Center. The negative was: No hairdryer in the room. Our room was on the ground floor next to outside main entry, so people gathered outside our window talking loudly while waiting for rides, etc. The carpeting... More 

Helpful?
Thank Teri M
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

I appreciate you bringing your experience to our attention. Please accept our apologies for the inconveniences you experienced. Regarding the billing issue you mentioned, please note that the discount is taken off at check-out and your bank may take 5 to 7 business days to credit your account. Your comments were reviewed by the staff, and we will make sure... More 

2 reviews
4 of 5 stars Reviewed March 2, 2016 via mobile

Awesome room with kitchenette 67.00 half price Free wifi free grab n go breakfast clean and spacious room about a 10 min drive to Disneyland Great value Definitely staying there again It's kind of hidden located in a shopping mall parking lot but the cinemas is there restaurants and Starbucks drive through

Helpful?
Thank 767isabeli
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

I want to thank you for taking the time to post a review of your stay. I’m so pleased to read that you found our hotel to be a great value and enjoyed all of our convenient amenities! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed March 1, 2016 via mobile

Upon entry, hotel felt OK. We arrived passed 11pm after a day at Disneyland. He was assisting another woman who was having issues finding her reservation. I waited at least 15 minutes and was not once acknowledged by the agent. Finally, I asked if I could check in real fast since daughter and husband are waiting in the car. Agent... More 

Helpful?
1 Thank Anna R
Manager_11525, General Manager at Extended Stay America - Orange County - Katella Ave., responded to this review

Thank you for your recent review of your stay. The situation you described regarding the service and room conditions is truly regrettable. We are very sorry for your experience. To uphold our company’s high standards, we will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as responding to guest needs in a timely manner. Your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Orange County - Katella Ave.

Address: 1635 West Katella Avenue, Orange, CA 92867
Location: United States > California > Orange County > Orange
Price Range: $88 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Orange County - Katella Ave. 2.5*
Number of rooms: 124
Reservation Options:
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Also Known As:
Extended Stayamerica Orange County-Katella Ave Hotel Orange
Extended Stay America - Orange County - Katella Ave. CA
Extended Stay Orange
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