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Extended Stay America - Los Angeles - Ontario Airport

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Extended Stay America - Los Angeles - Ontario Airport
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70 Reviews from our TripAdvisor Community

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Showing 65: English reviews
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I booked the hotel thru Priceline. This was the first time I wasn't able to get a double queen room upon request. Most hotels accommodate you if you ask. This one will put you in a 1 bed room then charge you an upgrade fee if you ask for a room with 2 beds. Darn.

Helpful?
Thank Sportzcraz1
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Awesome service!!!! Really, people were so kind and detail-oriented. Thanks to Darren who made us feel like home!! The hotel was full-booked and he tried and tried and tried and found us something. Thank you Darren and thank you Extended Stay America.

Helpful?
Thank Rosemary S
Manager_11525, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you for taking the time to write a review on your stay with us. I'm glad to read that you were given a comfortable and accommodating experience. Darren will be informed about the great job he did. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

A TripAdvisor Member
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed here for three months. Outside of the normal hotel issues. It was actually ok. Staff was super pleasant. Room clean. Housekeeping once a week. I would stay again. Good location. Lots of restaurants near by.

Helpful?
Thank A TripAdvisor Member
Manager_11525, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that during your three month stay our staff was accommodating. It is great to see guests such as yourself enjoy the amenities we offer. Thank you again for your kind words. The staff and I would love to provide you with... More 

1 review
2 of 5 stars Reviewed June 4, 2016 via mobile

I prepaid through Priceline so I didn't expect the best room. Good point, near the exit, bad point "very noisy" into the late hours. Friendly staff at check in and poor directions to the nearest entry point for my room. I dragged my bags down a very long hallway only to see an entry door directly across from my room.... More 

Helpful?
Thank Danny D
Manager_11525, Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will reiterate to our staff the importance of placing guests in appropriately located rooms to ensure that each guest has a comfortable stay. Our team is committed to satisfying our guests... More 

Charlotte, North Carolina
Level Contributor
79 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed March 27, 2016

With this visit, I've learned not to travel to Ontario (near my parent's home in Moreno Valley) without making advanced reservations. I made reservations at this Extended Stay location, because all my preferred choices were unavailable. The property is nice from the outside and the check-in staff was very professional. Was a bit perplexed that the rooms include a full... More 

Helpful?
Thank Al M
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

Thank you so much for your review of your stay. Please accept our apologies that we failed to explain our amenities during check-in. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. As this hotel’s manager, I can assure... More 

Ontario, California
1 review
5 of 5 stars Reviewed March 11, 2016

The manager and employees at this location are very nice and accommodating I stayed here for a while and had no complaints and if I did they immediately tend to your needs/complaints. Convenient location literally close to EVERYTHING! Overall the vibe at the hotel was good and I was comfortable.

Helpful?
Thank Nour H
Manager_11525, General Manager at Extended Stay America - Los Angeles - Ontario Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and great customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in... More 

San Diego, California
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed December 4, 2015

I only rate this a "1 Star" hotel because there is no rating below 1 Star. Priceline booked this hotel as an Express Deal which means the name is a "surprise" until you pay -- and what a "surprise." I frequently travel alone, and after seeing this hotel's clientele, I was grateful that I had another person accompanying me on... More 

Helpful?
4 Thank BRENDA W
Ridgecrest, California
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed November 30, 2015

Stayed here with quite a few family members for 1 night. The outward appearance was nice. Inside.........not so much. To begin with they got our reservations all mixed up and we ended up in a smoking room. Awful!! I woke in the middle of the night and all I could smell was smoke. The walls were freshly painted, but that's... More 

Helpful?
2 Thank Deanna Z
Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 18, 2015

Service was great, the staff is very friendly and inviting. I had few last minute request and the staff took care it for me without and issues. My room was very clean and fresh, the bed was comfortable too. Great rates and close to food, Ontario Mills Mall and the airport.

Helpful?
1 Thank Domnique86
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 12, 2015 via mobile

Everything was dirty...Microwave, faucets, walls, remote had food on it, phone had wax on the receiver end, my feet were black the first 10 minutes of arriving, the toaster I had request was sticky and rusty, bathroom so small u had to stand on your tippy toes just to shut the door. If u didn't, you'd fall into the toilet... More 

Helpful?
1 Thank Summer F
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast
  • Meeting Rooms

Additional Information about Extended Stay America - Los Angeles - Ontario Airport

Address: 3990 East Inland Empire Boulevard, Ontario, CA 91764
Location: United States > California > Ontario
Price Range: $91 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Los Angeles - Ontario Airport 2.5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Extended Stay America - Ontario Hotel Ontario
Extended Stay Ontario
Ontario Extended Stay
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