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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

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449 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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Showing 437: English reviews
Pasadena, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 26, 2015

I always check new places out before I allow employees to step foot in if its not to R.A standers for any hotel. From the moment I got there the front desk guy was a complete train wreck didnt even care about anything .i get to the room all I have to say is wow just stunning ...... Later that... More 

Helpful?
1 Thank Joshuap49
ChristiGibel, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

What a nice and refreshing comment. While I apologize for the beginning, I see that the hotel made changes and you were happy. There is no reason or excuse for bad employee behavior. I hope you will always stay with us when you come back. Christi Gibel. More 

Alta Loma, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 25, 2015

Due to a water mishap in my home, I had to move out for a few days while it was drying out. I must say I was fortunate enough to have called Best Western Plus in Ontario CA. I needed the room for 2 nights initially, but had to lengthen my stay by a day. The front desk person was... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Marilyn J
ChristiGibel, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Wow, looks like you certainly had a restful and relaxing stay at our hotel in Ontario. We are indeed making progress to service our guests in an even bigger and better way. Please let us know if you ever need anything at all. Christi Gibel More 

Pleasanton, California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 17, 2015

My room was broken in to while I was in meetings. No forcible entry so in my opinion it was someone that works for the hotel. So far it's been 3 days since the incident and NO ONE has contacted me from corporate to even say they are sorry. Can't give the details of what was taken but all I... More 

Helpful?
1 Thank Mark P
ChristiGibel, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

I am the new guest relations manager and am reviewing all guest comments. Please contact me right away so that I can immediately get some information from you. There is no excuse for ignoring a guest ever and I promise you that I am here to help. Please email me at cgibel@innsuites.com and I will take care of you right... More 

Marion
Level Contributor
79 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed January 12, 2015 via mobile

This property is a favorite of mine. Standard rate gets you a King room or 2 Queens with couch, coffee table, wet bar, refrig, microwave, large bathroom, flat screen tv and individual thermostat controlled forced A/C&heat. The desk set up is excellent. There is 1 long table and a 2 smaller, little bit shorter table on wheels that tucks up... More 

Helpful?
Thank ontheroad300days
ChristiGibel, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for posting about the stay you had in January. I hope that the convenience of parking and our suites will always bring you back to stay again and again. If we can ever assist you, please contact us and we willing to take care of your needs. More 

Ventura, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed January 8, 2015

My husband and I was very disappointed for the first time at a Best Western. There was mold growing on the bathroom celling, toilet dirty, ants coming in from a crack, and fridge coming out from wall. The hotel definitely needs a update and a renovation.

Review collected in partnership with Best Western

Helpful?
1 Thank Jacquelin C
ChristiGibel, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

I read your review and as the new guest relations manager, I will arrive in Ontario on Monday to make some great changes for the best and retrain staff and service rooms. I am so sorry about your stay but if you would contact me at cgibel@innsuites.com I will make some adjustments and would like to speak to you on... More 

ONTARIO, United States
2 reviews
5 of 5 stars Reviewed January 3, 2015

My Family U Guys Will Love It The Food Was So Good Just Love It The Room Was So Clean . The Beds Was So So COMFORTABLE. :) Mr.Redond went out of his way to hlep my Group of Family the kids just love it in the Dods to it is for a familys

Review collected in partnership with Best Western

Helpful?
Thank Clarissa G
ChristiGibel, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

We are so glad that you had such a positive experience and a restful stay. I will always be available to take care of any concerns if you would please email me at cgibel@innsuites.com Christi Gibel More 

Hammond
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed January 1, 2015 via mobile

I have nothing good to.say about this location except beware before you stay. This best Western is RUDE an I mean rude worst best Western. I walked out went to a different hotel due to rudeness beware you have been warned

Helpful?
1 Thank Darren W
ChristiGibel, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

My name is Christi Gibel and I am the new guest relations manager for Ontario Best Western Plus. There is NO excuse for you to have been treated with rudeness. I promise you that I will work hard to turn this around and make amends to you. Please email me at cgibel@innsuites.com. Christi Gibel More 

Tucson, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 30, 2014

On Christmas Eve, when travelers get to their hotel destination, they hope things will be smooth so they can settle into the holiday spirit of things. My experience at this hotel easily ruined my Christmas stay. I had to work really hard to get beyond the negative experience in order to enjoy as much of the holiday season while there.... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Rosalie L
ChristiGibel, Guest Relations Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Your stay should have been relaxing and restful and there are no words to say how sorry I am. I am the new guest relations manager and I will arrive in Ontario on Monday. Please email me so that I can make some adjustments and bring you back. I am committed to servicing my guests and I will not let... More 

Lee, United States
2 reviews
3 of 5 stars Reviewed December 30, 2014

Hotel has an excellent breakfast. with hot and cold food, fruit etc. Rooms were clean. Price was resonable for the area. Housing keeping was wanting, Some days they would clean everything and supply (2) sets of towels, etc, the next no towels at all, some itmes not cleaned or removed. No follow up by front desk staff.

Review collected in partnership with Best Western

Helpful?
Thank Tom M
BWINNSUITESONTARIO, Sales Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Dear Tom M, Please accept my sincere apologies for any oversights that may have occurred during your stay. We set high standards for our entire staff and I assure you that what you experienced was an isolated incident and not indicative our typical service levels. Best regards, Management and Staff More 

Lansing, Michigan
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 17, 2014

Friendly service. Clean and comfy rooms. Excellent breakfast including eggs, bacon, sausage, pancakes, hashbrowns, toast, but the coffee was weak! Nice restaurant overall. Close to amenities. Laundry service was expensive.

Review collected in partnership with Best Western

Helpful?
Thank jacobh601
BWINNSUITESONTARIO, Sales Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Dear Jacobh601, Thank you for your review. We really appreciate you choosing to stay at the Best Western PLUS InnSuites Hotel Ontario Airport. You are a valued guest and we consider your opinions to be very important. Again, thank you for staying with us and we will see you soon. Best Regards, Management and Staff More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more   less 

Additional Information about BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Address: 3400 Shelby St, Ontario, CA 91764
Location: United States > California > Ontario
Price Range: $91 - $182 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Best Western Plus Innsuites Airpark Ontario Hotel Ontario
Best Western Plus Innsuites Airpark Ontario Hotel And Suites
Best Western Ontario
Ontario Best Western
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