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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

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505 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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Showing 491: English reviews
rancho cucamonga ca.
Reviewed October 28, 2016

the Hotels upgrades are beautiful and modern. It offers extras that other hotels do not,sure a heated swimming pool and Jacuzzi, but also a BBQ grill and basketball court. Gym is lacking but it said there was a steam room although i never found it. I loved the ambiance and free happy hour drinks at the bar.

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Helpful?
1Thank Catsmeow77
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

We are very happy you stayed with us while visiting Ontario. We know you have a choice, and we thank you for your business. We will continue to maintain the highest standards, and your feedback is very important to us and our staff. Thank you. Daniel Schmidt-Hughes, CHA

Reviewed October 26, 2016

This was a Last minute Booking.. We just finished with Disney Land and didn't wont to drive back to Palm Springs to stay at the condo. So I booked the room at 9:30 pm and by 11:00 pm we arrived. As we was checking in the Staff was very pleasant and Helpful. They told us what was open in the...

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Helpful?
Thank Chuck B
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much for your review. We are delighted you enjoyed your stay in Ontario. Your compliment on our staffs is much appreciated. We hope you will spend more time with us next time and enjoy all the amenities we have to offer! Daniel Schmidt-Hughes, CHA

Bend, Oregon
Reviewed October 21, 2016

We have been staying here on and off for years I made my reservation 6 months in advance the room we were given was an outside room on the side next to the business park. The first night we were woke out of sound sleep by the cries and screams of very drunk guests in the room next to us,...

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Helpful?
Thank Dale S
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We do have Night Security but sometimes it can be difficult with others guests being noisy. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests...

Basalt
Reviewed October 17, 2016 via mobile

Was one if our best stays at a hotel! The only thing I would change would be to have an indoor pool. But other then that they have one of the best breakfasts I've had for being continental and it all tastes amazing!!

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Helpful?
Thank noelle v
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you very much! Daniel Schmidt-Hughes, CHA

Reviewed October 11, 2016

Great breakfast and staff. The breakfast eggs were great! The potatoes were very tasty too. I have stayed in many hotels and this was the best breakfast yet. The rooms are spotless and upgraded. The shower pressure was great and many amenities were in the bathroom. The fridge was large and we also had a microwave. Would definitely stay there...

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Helpful?
Thank juliecI6686ZT
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much for your review. We are delighted you enjoyed your stay in Ontario. Your compliment on our staffs is much appreciated. We hope you will spend more time with us next time and enjoy all the amenities we have to offer! Daniel Schmidt-Hughes, CHA

NJ, United States
Reviewed October 10, 2016

I travel to Ontario many times during the year, and for the past 8 years or more I stay at the Best Western Plus at 3400 Shelby street. I like the courtyard, being able to open my room door and be outside and the lack of road noise when having a courtyard side room. TV is limited but overal I...

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Helpful?
Thank Carl H
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for your wonderful comments. I am glad you enjoyed our location as well as all of the amenities. We take great pride in providing excellent service as well as a clean comfortable room to every guest. We look forward to welcoming you back the next time you are in the area. Daniel Schmidt-Hughes, CHA

Nevada, United States
Reviewed October 9, 2016

this hotel has not disappointed over several stays here. I request certain rooms and always have gotten them because I prefer the location. rooms are clean, staff is good (but could be a bit better trained) the breakfast is adequate but needs to be kept neat, guests can be very sloppy.

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Thank Donna A
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of the entire staff, thank you so much for staying with us while you were visiting Ontario. We look forward to seeing you again soon Daniel Schmidt-Hughes, CHA

Smithfield, Utah, United States
Reviewed October 7, 2016 via mobile

Spent the last three nights here in room 101 which is a 2 room suite. The room was nicely appointed with 2 large flat screen TVs, a microwave, small fridge, iron and hair dryer. The staff was very friendly. The included breakfast offered the usual breakfast faire.

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Helpful?
Thank Sean M
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you Sean Daniel Schmidt-Hughes, CHA

Mesquite
Reviewed October 7, 2016

The hotel is well kept and the staff is friendly. The breakfast was very good and the evening mixer was very much appreciated. We ate in the little bar almost every night and the food was very good and the service was even better.

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Helpful?
Thank John H
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Firstly, I want to thank you for taking the time to submit a review through TripAdvisor.com. We take the experience of our guests in the highest regard and we focus on personal attention to make sure your stay is flawless. I am happy to see you had an overall enjoyable experience with us and value our location. We pride ourselves...

Fallbrook
Reviewed October 4, 2016

We have stayed at other Best Western hotels over our many years of traveling. This is the best of the Best Western. The service and accommodations were above expectations. Will always stay at this Best Western when I am in the Ontario, Ca area.

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Helpful?
Thank Marilyn D
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much! Daniel Schmidt-Hughes, CHA

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more   less 

Additional Information about BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Address: 3400 Shelby St, Ontario, CA 91764-4873
Location: United States > California > Ontario
Price Range: $93 - $162 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Best Western Plus Innsuites Airpark Ontario Hotel Ontario
Best Western Plus Innsuites Airpark Ontario Hotel And Suites
Best Western Ontario
Ontario Best Western
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites staff and other travelers.
2 questions
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Questions? Get answers from BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We stayed on the 2nd floor. First room floors overlooked a grassy area.”
 of 5 bubbles tuna18, 3 weeks ago | Read review
“Ask for a room away from the interstate.”
 of 5 bubbles stillwaterqh, 4 weeks ago | Read review
“Our room was by the pool .”
 of 5 bubbles , Oct 26, 2016 | Read review
“Con - You must lug your luggage up 6-8 steps to get to the 4th Floor rooms inside the building.”
 of 5 bubbles Calitraveler50, May 30, 2016 | Read review
“Back of hotel fronts a freeway on ramp (but still quiet inside) choose front rooms or interior back rooms”
 of 5 bubbles jimcJ5778JY, May 18, 2016 | Read review
5 of 5
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