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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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482 Reviews from our TripAdvisor Community

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Showing 469: English reviews
Vallejo, United States
5 of 5 stars Reviewed 2 days ago NEW

First and foremost the staff is excellent! Specified names would be Oscar, the Front Desk Clerk, Jorge the Houseman/Shuttle Driver, and Carlos the bartender! Each interaction with each individuals was a definite pleasure and they made a huge effort to make sure I was well taken care of! They did the absolute best and went above and beyond as well... More 

Review collected in partnership with Best Western

Helpful?
Thank Asia D
Victorville, United States
1 review
4 of 5 stars Reviewed 1 week ago

We usually use this location because of the convenience it offers for a large family. Rooms have comfortable beds, the pull out sofa is not comfortable, space is good, bathrooms are clean and love the mini kitchen area. The breakfast buffet is great with a variety of options, beverages, coffee, tea and they bring out fresh food often. I just... More 

Review collected in partnership with Best Western

Helpful?
Thank Vunga F
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Daniel Schmidt-Hughes, CHA More 

Llano
2 reviews
5 of 5 stars Reviewed 1 week ago

This was a great hotel to use for the Belong Tour Conference. Friends and I were able to be close to conference, with no worries. The breakfast is hot, and lots of option. A little tough if you are gluten free though.

Review collected in partnership with Best Western

Helpful?
Thank Joanne K
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

We are all so glad that you enjoyed your stay and hope you will be back soon. Please ask for our gluten free option at breakfast. Daniel Schmidt-Hughes, CHA More 

Escondido, CA
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here in Sept 2016. Had a room for us and one for son and family. It was conveniently located, rooms were nice . .we found them to be clean and had virtually no problems. (well, the only one was - the air conditioner made it cold at night, and the blanket on the bed was very light. Their... More 

Helpful?
Thank DrMAG
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for your comments regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back... More 

Sanger, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Room was nice and clean. Bed was very comfy and breakfast buffet above average. Room was spacious and easy for my mother to maneuver with her walker. We did have a few ants in the room and the shower head was leaking. Also, I did not see many handicap parking spots.

Review collected in partnership with Best Western

Helpful?
Thank Linda A
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

We are very happy you stayed with us while visiting Ontario. We know you have a choice, and we thank you for your business. We will continue to maintain the highest standards, and your feedback is very important to us and our staff. Thank you. Daniel Schmidt-Hughes, CHA More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I came here for a wedding of a friend and was very suprise how nice this hotel was. I checked in late since my flight arrive late but the front desk representative was very nice. I was very detail in helping locate my room and where I should park. Excellent room and staffs. Clean and modern room.

Review collected in partnership with Best Western

Helpful?
Thank brianlM4874WP
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much for your review. We are delighted you enjoyed your stay in Ontario. Your compliment on our staffs is much appreciated. We hope you will spend more time with us next time and enjoy all the amenities we have to offer! Daniel Schmidt-Hughes, CHA More 

Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Great place to stay. The hotel was very clean and convenient to alot of restaurants and shopping. They are trucker friendly also. We always appreciate that! We will definitely stay again. Thanks again!

Helpful?
Thank davestephmoore
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Firstly, I want to thank you for taking the time to submit a review through TripAdvisor.com. We take the experience of our guests in the highest regard and we focus on personal attention to make sure your stay is flawless. I am happy to see you had an overall enjoyable experience with us and value our location. We pride ourselves... More 

Pioneer, California
Level Contributor
91 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

First time staying here, it was near the airport so I was prepared for the plane noise. What I wasn't prepared for were the 12 Reddaway big rigs that apparently use this hotel as their driver hub and rub their rigs all night and party in their rooms till well past 2 am. The hotel was fairly clean, but outdated.... More 

Helpful?
Thank emcii
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Daniel Schmidt-Hughes, CHA More 

Suwanee
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

1st night was fine, 2nd night bite all over arm. Not happy about this. Room 108, advised staff nothing was done. I would avoid based on the bed bugs. It's painful and interrupted sleep. Best to try somewhere else.

Helpful?
Thank James G
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much for bringing your concerns to our attention regarding your stay. I can tell you that we take any comment / complaint about bed bugs extremely serious. Any time we have had these types of complaints, the hotel immediately calls a professional pest control for a complete inspection of the room. While I can understand you being... More 

Joshua Tree, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

I stayed for my Birthday weekend and booked the 2 queen bed suite. Overall it wasn't too bad but I did have some things that I really did not like as well!! Pros: Staff is great! The bed was comfortable, the room was nice and cool upon arrival and I requested a balcony which I did receive and was very... More 

Review collected in partnership with Best Western

Helpful?
Thank Ashley A
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for your review of our hotel, we truly appreciate when we get honest feedback from our guests as it helps us know what we are doing right and where we may need to improve. Daniel Schmidt-Hughes, CHA More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more   less 

Additional Information about BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Address: 3400 Shelby St, Ontario, CA 91764-4873
Location: United States > California > Ontario
Price Range: $90 - $158 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites 3*
Number of rooms: 150
Reservation Options:
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Also Known As:
Best Western Plus Innsuites Airpark Ontario Hotel Ontario
Best Western Plus Innsuites Airpark Ontario Hotel And Suites
Best Western Ontario
Ontario Best Western
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