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DoubleTree by Hilton Hotel Ontario Airport

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1,028 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Ontario Airport
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Showing 1,000: English reviews
Philadelphia, Pennsylvania
Level Contributor
76 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed September 24, 2015 via mobile

Wow. This place is huge. The walk to my room was about 1.5 miles. The room was fine, but nothing special. Meeting space was good. The airport shuttle was reliable and convenient. Good scene on the restaurants and bars for a relatively suburban hotel.

Helpful?
Thank mtomko
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello mtomko, Thank you for your review. It sounds as if your stay was short and sweet. Should your travels bring you back to the Ontario area, I would hope that you will come and stay with us again. Respectfully, Yolanda More 

Lexington, KY, United States
1 review
4 of 5 stars Reviewed September 23, 2015

Nice hotel with every amenity anyone could ask for from A to Z. "Christian" at the front desk could not have been more helpful with my requirements for two room, overlooking the courtyard/pool area, adjoining, and booked on two different credit cards! Very patient man and obviously a customer service minded employee. THANKS CHRISTIAN!!!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Keith H
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello Keith H, Thank you for your review. I think it's safe to say that you enjoyed your stay as much as you enjoyed the Route 66 Cruise Reunion. Yes, Christian is definitely an asset to the DoubleTree by Hilton Ontario Airport Hotel. He has a way of working his magic with all of our guests. Please continue to share... More 

Fort Leonard Wood, Missouri
Level Contributor
110 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed September 22, 2015

My husband and I spent many weekends here and our best New Year's celebration here. The live bands here are great and will have you dancing to all types of music. We spent our New Year's Eve and New Year's morning here in 2009. At the time, we were married for 21 years and spent every New Year at home... More 

Helpful?
Thank AJnLJBeasley
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello AJnLJBeasley, Thank you for your review. I hope that you two are enjoying living in Missouri. If you begin to feel homesick, just reflect on the good times you had at the DoubleTree by Hilton Ontario Airport Hotel. Hopefully your travels will bring you two back to the California area sooner than you think. Anytime will be a good... More 

Avondale, Arizona
2 reviews
5 of 5 stars Reviewed September 21, 2015 via mobile

Hotel is conveniently located near the airport and I-10 freeway. The staff is very friendly and helpful. The rooms are clean. The hotel has a cafe that serves Starbucks, a bar with TV'S to catch sporting events, and restaurant all on site. Overall just great place to stay.

Helpful?
Thank Juan R
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello Juan R, Thank you for your review. Your experience is one that I enjoy reading about and responding to. Our goal at the DoubleTree by Hilton Ontario Airport Hotel is for every guest to have an experience such as yours every time they stay with us. We look forward to welcoming you back. Sincerely, Yolanda More 

goodyear, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 21, 2015

Staff was completely ignorant of our physically disabled status at room assignment -- after bringing front desk to attention of status, we were directed to park around the side of the building where there is no handicapped access - only stairs to gain entry. Additional pillows and bellhop requests were ignored. We will NOT RETURN to this property.

Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Barry G
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello Barry G, Thank you for your review. Please accept my deepest apologies in regards to your experience at the DoubleTree by Hilton Ontario Airport Hotel. I am in agreement that knowledge is power. However, in checking your HHonors profile there was nothing to indicate that you were in need of a handicap accessible room. Had we been made aware... More 

Irvine, United States
1 review
2 of 5 stars Reviewed September 20, 2015

I got to the hotel a little early about 2p and already checked-in online--room wasn't ready and neither had another room as a substitute. Front desk was rude and abrupt. I came back at 3p and stood in line--even though the same agent/manager that was there already knew I checked in online. **waited 20 mins until they got to me.... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michaelangelo P
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello Michaelangelo P, Thank you for your review. I must admit, I am quite surprised in regards to your feedback about your experience with our hotel and staff. I have taken the liberty of sharing your feedback with our Department Managers and Supervisors. Please rest assured that this issue will be resolved internally. The DoubleTree by Hilton Ontario Airport Hotel... More 

2 reviews
5 of 5 stars Reviewed September 18, 2015

If you are wanting a great hotel experience Doubletree By Hilton Ontario Airport is the only hotel to stay. From the moment you enter the lobby you feel welcomed. The front desk staff ensures a smooth check-in that is filled with smiling faces, knowledge of the hotel and it's amenities.The staff at Doubletree realizes how important you are as their... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank marissa1978
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello marissa1978, Thank you for your review. I'm glad your stays with us have been pleasant and relaxing. We strive to make every guest feel as if the DoubleTree by Hilton Ontario Airport Hotel is their "Home Away From Home". Knowing that you have many hotels to choose from, we are honored to be your hotel of choice when visiting... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed September 17, 2015 via mobile

Visited the hotel after labor day weekend. The live band was a blast. The music and dancing was nonstop headed by DJ. Jim. A very safe and enjoyable environment. The waitresses and waiters were prompt and attentive. We ate at porter steak house. The food was delicious. The restaurant staff were on their game. The staff at the front desk... More 

Helpful?
Thank Samuel E
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello Samuel E, Thank you for your review. I'm glad you and your friends had the time of your lives. Misty's Lounge is a great place to unwind, listen to music and dance the night away. On behalf of the management and staff, I would like to say "Thank You" to you, your friends and family for your continued loyalty... More 

Grapevine, Texas
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed September 10, 2015 via mobile

I love hilton properties - I'm a gold member - and I try to stay in hilton properties whenever available. 98% of Double Trees exceed standards. This one most certainly does not. The service was atrocious. Our waiters both evenings in the restaurant were awful. Inattentive, rude, and not willing to help. The front desk staff was equally as bad.... More 

Helpful?
Thank WorldofMark
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello WorldofMark, Thank you for your review. Please accept my deepest apologies in regards to your experience at the DoubleTree by Hilton Ontario Airport Hotel. Your stay is definitely not reflective of the level of service that we are known for providing on a daily basis to all of our guests. Although there are a plethora of hotels in the... More 

La Porte City, Iowa
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 10, 2015

I stayed at this hotel from September 7-9, 2015. From the time I checked in with Iris (?) at the Front Desk on the 7thSept, I felt comfortable. I echeked but my room was not ready so she located a room for me even tho I checked in early (1PM). As usual chocolate chip walnut cookies were offered at check... More 

Helpful?
Thank Liwayway C
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello Kalayaan, Thank you for your review. At the DoubleTree by Hilton Ontario Airport Hotel, we take pride in providing exceptional customer service to all of our guests. I would also like to thank you for recognizing the team members that were key in you having an enjoyable stay. I will be sure to share your feedback with each of... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The Doubletree by Hilton Ontario Airport is Ontario's largest and most luxurious hotel. Our resort-like hotel is only five minutes from the Ontario International Airport and adjacent to the Ontario Convention Center. Hotel is centrally located just off I-10 and conveniently located near Ontario Mills Mall, Vistoria Gardens and Fontana's California Speedway. Hotel features 484 guestrooms, heated swimming pool and spa, state of the art fitness center, complimentary business center, complimentary WI-FI in the lobby, complimentary shuttle service to/from Ontario International Airport, complimentary parking, Porter's Prime Steakhouse, Citrus West, Misty's Lounge, Vineyards Lobby Bar, Starbuck's and In-room dining. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Ontario Airport

Address: 222 N Vineyard Ave, Ontario, CA 91764-4428
Location: United States > California > Ontario
Price Range: $129 - $226 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Ontario Airport 3.5*
Number of rooms: 484
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Expedia, Hotwire, Travelocity, Hotels.com, Priceline, getaroom.com and Odigeo so you can book your DoubleTree by Hilton Hotel Ontario Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Ontario
Ontario Doubletree
Hotel Style:
#7 Romantic Hotel in Ontario
#9 Business Hotel in Ontario
#10 Family Hotel in Ontario
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