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    Ontario Gateway Hotel

    2200 E Holt Blvd, Ontario, CA 91761-7671
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    12/3/2017 12/4/2017
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    Traveler (12)
    Room & Suite (24)
    Dining (1)
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    Overview
    • Excellent0%
    • Very good13%
    • Average17%
    • Poor36%
    • Terrible34%
    3 weeks ago
    “DO NOT RECOMMEND”
    Sep 20, 2017
    “Needs Serious Renovations”
    Free Wifi
    Free Parking
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness center
    Concierge
    Wheelchair access
    Business Center
    Laundry Service
    Tennis Court
    Housekeeping
    Self-Serve Laundry
    Shuttle Bus Service
    3.5 Star Hotel
    All hotel details
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    Rooms
    Dec 3Dec 4
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (29)
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    1 - 5 of 29 reviews

    Reviewed 3 weeks ago

    Two out of the three days at this property, I had to request towels that housekeeping forgot to leave in room. One day they left only one coffee cup. The phone was not working properly when attempting to contact front desk. The window in our...More

    Thank Carol P
    Response from Emad A, General Manager at Ontario Gateway HotelResponded 3 weeks ago

    Dear Guest, Thank you for your comment, please allow me to apologize for the issue you encountered during your stay, we always thrive to be give the best service and again we are sorry for the inconvenience. We are a new management company and definitively...More

    Reviewed 4 weeks ago

    It certainly looks like the staff have paid attention to negative reviews, and it doesn't seem like the same hotel. They don't charge for parking now, although the barriers don't operate any more either. Room was clean and spacious. They could do with another elevator/lift,...More

    Thank jono64a
    Response from Emad A, General Manager at Ontario Gateway HotelResponded 4 weeks ago

    Dear Guest, Thank you for your kind words and comments, we are improving the hotel and more to come very soon, we are proud of our team efforts, I am sure on your next visit you will see more amenities as well. As a new...More

    Reviewed September 20, 2017

    I tried five rooms before they found one with a working A/C and a toilet seat that I would use. Entire property smells of mildew and urine. Bathrooms are disgusting. Toilet seats are 10 years old with cigarette burns and sloughing plastic. Bathtub floors are...More

    Thank Michelle C
    Response from Emad A, General Manager at Ontario Gateway HotelResponded October 10, 2017

    Dear Guest, Thank you for your comments, immediately we will investigate and correct the issues and sorry for the inconvenience. We are a new management at the hotel and we will like to get another opportunity to take care of your future reservation. Please reach...More

    A TripAdvisor Member
    1
    Reviewed September 16, 2017 via mobile

    Attended a 3 day conference at the Ontarion convention Center. The parking experience was horrible. $10 to park, no in and out or you pay again. No outside food in the facility. They have their maintenance workers guarding the entrance as if they were guards...More

    Thank A TripAdvisor Member
    Management response:Responded September 18, 2017

    Dear Valued Guest, Thank you for your recent comment, I am not sue if you are talking about the same hotel because the Ontario Gateway Hotel previously Ontario Convention and Airport Hotel doesn't charge for Parking at all, if yes, you were charged please contact...More

    Reviewed August 15, 2017

    Traveling on a budget and getting an unbelievably low price through Booking.com, we booked this hotel thinking it was a different one with a similar name; I got worried when I read the reviews here. When we couldn't cancel without a penalty (prepaid), we gave...More

    Thank Blakesleefam
    Response from Emad A, General Manager at Ontario Gateway HotelResponded 4 weeks ago

    Dear Guest, We are a new management team as of August 15th, would love the opportunity to serve your reservation needs personally in the future, please contact me personally so I can take care of your future reservation. I am sure on your next visit...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Room Service
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Center with Internet Access
    • Meeting Rooms
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Shuttle Bus Service
    • Room Service
    • Free Parking
    • Airport Transportation
    • Laundry Service
    • Concierge
    • Self-Serve Laundry
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Outdoor pool
    • Tennis Court
    Details
    • Price range
    • $70 - $162 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 299
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Booking.com, Travelocity, Hotwire, Evoline ltd, getaroom.com, HotelQuickly, Cancelon and Cheap Tickets so you can book your Ontario Gateway Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Ontario
    • Also Known As
    • Radisson Ontario Airport Hotel Ontario ,
    • Marriott Ontario ,
    • Ontario Marriott
    Add Photo Photos
    Traveler (12)
    Room & Suite (24)
    Dining (1)
    Pool & Beach (1)
    Hotel & Grounds (23)
    Bathroom (2)
    Business Center & Event Rooms (2)
    Nearby
    Sponsored by:
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    .39 miles away
     
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    .40 miles away
     
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    848 reviews
    .21 miles away
     
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    1,299 reviews
    .29 miles away
     
    Nearby Restaurants
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    .27 miles away
    Starbucks
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    .34 miles away
    Nearby Attractions
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    2.61 miles away
    Citizens Business Bank Arena
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    2.37 miles away
    Pacific Electric Trail
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    2.99 miles away
    Ontario Convention Center
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    Ask a question
    Questions & Answers
    KaliKross
    October 10, 2015|
    AnswerShow all 4 answers
    Response from flyboymlc | Reviewed this property |
    I did not have bed bugs, my room was clean and comfortable. I stayed in the wing facing Holt Blvd, not near the train tracks. I've stayed 3 times from Priceline.
    2
    Votes
    Room Tips
    "You either get a view of the parking lot or a view of an abandoned courtyard."
    Read review
    "Don't bother. No such thing now. I had been there in 2006 when it was a Marriott and it was this reason..."
    Read review
    "It's best to ask to see your room first."
    Read review
    "The coffee pot and the vents had mold and mildew. Fungus on the molding. ROACH walking across bathroom floor!"
    Read review
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