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Ontario Gateway Hotel

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Traveler (21)
Room & Suite (26)
Dining (1)
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Overview
  • Excellent0%
  • Very good12%
  • Average20%
  • Poor25%
  • Terrible43%
Oct 25, 2017
“DO NOT RECOMMEND”
Sep 20, 2017
“Needs Serious Renovations”
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
3 Star Hotel
All hotel details
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Rooms
Jun 3Jun 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (40)
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1 - 5 of 40 reviews
Reviewed 3 days ago via mobile

Staff was awesome. Room was clean. Dining mediocre. Bed was comfy. There are cosmetic and landscaping improvements, but the rooms STILL need improvement. And what management group schedules major landscaping work when 700+ guests on motorcycles will be parking for days?

Thank Yellowtrike
Reviewed 3 weeks ago via mobile

Please do not be fooled by the pictures they post online. Looks nice online of course but wait until you get there you will be so disappointed. The WiFi does not even work, they put that in description to bring in the money. I called...More

2  Thank saianara2018
Response from Emad A, Manager at Ontario Gateway HotelResponded 2 weeks ago

Our new management team would like to sincerely apologize for the issues you experienced. We take comments like yours very seriously and are working with our front desk and maintenance teams to resolve your specific issues.

Reviewed 5 weeks ago via mobile

I enjoyed my stay at this hotel. I read the reviews before staying and was cautious but I was for myself that it wasnt bad. They responded to my needs in a timely manner and its not too far from local attractions

1  Thank Marlan B
Response from Emad A, Manager at Ontario Gateway HotelResponded 4 weeks ago

Thanks for the great review! We look forward to your next stay with us at the Ontario Gateway Hotel.

Reviewed April 9, 2018

Rude staff, questionable cleanliness in rooms, poor maintenance. Completely unimpressed with every aspect of this hotel. It was formerly a Radisson and it’s easy to see why they lost their trade dress. We were staying there for a convention across the street at the convention...More

3  Thank Legotech
Response from Emad A, Manager at Ontario Gateway HotelResponded 5 weeks ago

Our new management team would like to sincerely apologize for the issues you experienced. We are working with our housekeeping and maintenance teams to resolve your specific issues.

Reviewed April 2, 2018 via mobile

I choose this hotel because the price was reasonable and it is located right across the street from the Convention Center. This place was ok. The windows were not working properly, one was even held together with rope! Also there are train tracks right behind...More

2  Thank melaniehI7929UG
Response from Emad A, Manager at Ontario Gateway HotelResponded April 11, 2018

Our new management team would like to apologize for the issues with your experience. Our maintenance and housekeeping teams have resolved these issues. Please give us another try the next time you are in Ontario.

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About
Amenities
Top amenities
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Room Service
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Business Center with Internet Access
Meeting Rooms
Banquet Room
Conference Facilities
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Laundry Service
Concierge
Multilingual Staff
Self-Serve Laundry
Things to do
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
$84 - $179 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
$84 - $179 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveler (21)
Room & Suite (26)
Dining (1)
Pool & Beach (1)
Business Center & Event Rooms (2)
Questions & Answers
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KaliKross
October 10, 2015|
AnswerShow all 4 answers
Response from flyboymlc | Reviewed this property |
I did not have bed bugs, my room was clean and comfortable. I stayed in the wing facing Holt Blvd, not near the train tracks. I've stayed 3 times from Priceline.
2
Votes
Room Tips
"Stay someplace else"
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"You either get a view of the parking lot or a view of an abandoned courtyard."
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"Don't bother. No such thing now. I had been there in 2006 when it was a Marriott and it was this reason..."
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"It's best to ask to see your room first."
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