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Holiday Inn Express & Suites Ontario Airport

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Holiday Inn Express & Suites Ontario Airport
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148 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Ontario Airport
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Showing 144: English reviews
Nassau, New Providence Island
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed October 30, 2014

Arrived late. The gentleman on was very nice and helpful. The only weird thing is they put a elite member into two rooms, on different floors and at the very end from the elevators, which meant long walks. I thought that was very strange. No way was the hotel full. If elites are treated like that even when arriving late,... More 

Helpful?
Thank YellowJJ
1 review
5 of 5 stars Reviewed October 25, 2014 via mobile

Enjoyed my stay n especially enjoyed my morning breakfast! Vivian was such a friendly person! Excellent n friendly environment. The rooms were great n the bed was so comfy. I stayed there a week for work and slept like a baby every night:)

Helpful?
Thank SHERREY T
La Selva Beach, California
Level Contributor
112 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed October 12, 2014

This hotel has convenient freeway access and was a good starting point for my trip, after I arrived at the Ontario Airport. The front desk staff were very nice and helpful. My room was large, clean and comfortable. I did have to pull out a night stand to plug in my charger, but I was happy to find a free... More 

Helpful?
Thank SusanneCA
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 8, 2014

Had a reservation said they had truck parking. Could not get my $240000 unit in their nail ridden dirt lot. Was treated horrible by front desk. A man in a suit came in and I was dirt. Had truck parked and was blocking 3 spots and was told it would not work. Had to leave. This is my goto place.

Helpful?
1 Thank good1202
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Dear good1202, First of all, thank you very much for your recent stay at our hotel. We are sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your... More 

Pleasanton, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 11, 2014

The customer service here is the best I have found at any Holiday Inn, period. The few issues that I have had have been minor and were resolved immediately. Both the manager Rich and Vivian, the person heading up the breakfast room know me by name and take the time to see too it that my needs are met. The... More 

Helpful?
Thank Rick W
Rich G, Front Office Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Dear Rick W, Thank you kindly for the wonderful review on your recent stay here at the Holiday Inn Express and Suites. We as a team strive to deliver superior customer service for all of our guest and definitely get to know our return guest whom become extended family to us. We do thank you for your kind words as... More 

jax
Level Contributor
143 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed September 2, 2014 via mobile

This Hotel has a friendly staff for the most part.I stayed for several days and my fridge did not work.they never offered another room and it took almost 24 hours to resolve the problem which i thought was ridiculous.Also the carpet in rooms and exits needs replacing.

Helpful?
Thank SLAYTANIC666
Rich G, Front Office Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Dear SLAYTANIC666, Thank you for taking the time to review our hotel and give us your feedback on your recent stay. We regret that your room's refrigerator was not working properly and was not addressed immediately with a resolution by our staff. This is definitely a coaching moment for us in addressing the needs of our guest in a timely... More 

Riverside, CA
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 12, 2014

Booked this hotel with my points at the last minute and was very pleased with the facility. Room was spacious and well laid out, clean and comfortable. The fact that it had a microwave was a pleasant little surprise! The hotel is close to restaurants and shopping so it is very convenient. The complimentary breakfast had anything you could possibly... More 

Helpful?
Thank PleasureORBusiness
Rich G, Front Office Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Dear PleasureOrBusiness, Thank you so much for taking the time to write such kind words about our hotel. We definitely strive to make our guest as comfortable as possible. We look forward to your next visit and hope to see you soon. More 

Glendale, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 6, 2014

I traveled to Ontario on Business. My company made my reservations at the Holiday Inn Express & Suites Ontario Airport. The hotel was clean, nice continental breakfast, easy access to the Ontario Airport and convenient to the I-10 and the I-60. There was a very friendly lady in the breakfast bar every morning named Vivian, she was very accommodating and... More 

Helpful?
1 Thank Dana E
Rich G, Front Office Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Dear Dana E, Thank you for taking the time to give us a nice review. We are happy you enjoyed your stay and found the hotel conveniently located. Our housekeepers work hard to maintain the property clean. Vivian is definitely one of a kind. She loves her job and it shows with many of the compliments she receives. Once again... More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 30, 2014 via mobile

I am spending 2 weeks at this hotel and have to say that it it very nice! The rooms are clean, the amenities are good...although the wi-fi is not very fast. Most amazing is the manager, Lori.mmI was standing in line to get my keycard re-keyed and there were a line of guests out the door. Lori did her best... More 

Helpful?
Thank Srockey42
Rich G, Front Office Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Dear Srockey42, Thank you kindly for the review and your high regards for Lori. She is a true professional and genuinely cares and considers our guest as extended family. I am happy to announce the upgrade of our internet is finally complete and speed is no longer an issue. We do look forward to your next visit so you can... More 

Level Contributor
82 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed July 28, 2014 via mobile

New hotel , rooms looks new , feels new. Excellent location , next to the mall and lots of restaurant near by. Wifi good , shower excellent, one of the best holiday inn express. Will come back if I am in the area.staff good , basically nothing to complain.

Helpful?
1 Thank Tommyyam
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites Ontario Airport Our hotel in Ontario is conveniently located in the heart of Southern California, just two miles from the Ontario International Airport (ONT). Our hotel offers close proximity to Ontario attractions and is less than an hour from Orange County beaches and the city of Los Angeles. We provide a free shuttle to the airport for your convenience. Families can enjoy our Holiday Inn Express Hotel Ontario's great location near California attractions such as The Citizens Bank Arena home of the Ontario Reigns, the California Speedway, Ontario Mills Mall and Victoria Gardens. Family destinations such as Disneyland and Knott's Berry Farm are also only a short drive away.Additionally, guests will find a variety of vineyards, spas and golf courses within minutes of our hotel in Ontario.Business travelers will benefit from our Ontario hotel's convenient location near the Ontario Convention Center and local businesses such as Frito Lay, Coca-Cola, BMW Training Center, Toyota Distributors and Sunkist Growers. Our ideal location also allows easy travel to business meetings in nearby cities during your stay. During your Ontario vacation, be sure to enjoy a swim in the outdoor pool and whirlpool, have a workout in the fitness center and enjoy a cinnamon roll from the complimentary, hot breakfast bar, served every morning. Check out our great hotel deals in Ontario, California today.* * * * *Please enjoy the following;Free hot breakfast, free airport shuttles and free parking put money back in our guests' pockets at Holiday Inn Express & Suites Ontario.HOTEL FEATURES - This four-story hotel has 120 rooms. You can plunge into a plush pillowtop mattress as you sink into slumber. Shower serenely with a three-function showerhead. Guests can power up their laptops on spacious work desks and Google away with free Wi-Fi. Rooms include microwaves and mini-fridges. You can dig into fluffy scrambled eggs, crispy bacon and more at the free hot breakfast. Guests can work their muscles in the well-equipped fitness center or exercise their typing fingers in the business center. Jump right into a sparkling outdoor pool or soak in a soothing hot tub. You can grill up some goodness in the barbecue area. Guests can make their flight with time to spare thanks to the free airport shuttles. Local calls and parking are free.HOTEL LOCATION - Holiday Inn Express & Suites Ontario is conveniently located at the Pomona Freeway and one mile from I-15, giving guests easy access to the Ontario area. You can shop 'til you drop at Ontario Mills, a large shopping mall, a 10-minute drive. The Ontario Convention Center is five miles away. The hotel is four miles from Ontario International Airport.GUEST FAVORITES - Guests appreciate freebies like hot breakfast buffet, business center, shuttle to your Company (10-mile radius), parking and airport shuttles, shuttle to local dining and local venues within a 10-mile radius it all happens at the Holiday Inn Express & Suites Ontario. ... more   less 

Additional Information about Holiday Inn Express & Suites Ontario Airport

Address: 2280 S Haven Ave, (exit 39), Ontario, CA 91761-0739
Location: United States > California > Ontario
Price Range: $122 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Ontario Airport 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Holiday Inn Express Ontario Airport Hotel Ontario
Hotel Style:
#13 Business Hotel in Ontario
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