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Holiday Inn Express & Suites Ontario Airport

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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Holiday Inn Express & Suites Ontario Airport
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156 Reviews from our TripAdvisor Community

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Showing 152: English reviews
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Chicago, Illinois
Reviewed April 3, 2017

Worst service, and unprofessional staff especially Gonazalez. they lie about rates too, and they dont even care regular customers. i had to talk to sales manager, she is not even came out and tlaking from room inside, its the worst behaviour i haven't seen, also i told i talk to owner, they said no. this owner looses business just because...

1Thank kum v
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Hello kum v, Thank you so much for staying with us and taking the time to leave us your feedback. I am sorry to hear about the customer service you received from our staff. I’d like to obtain some additional detail regarding your experience so I have sent you a private message. Also, this feedback will be shared with the...

Seattle, Washington
Reviewed June 30, 2016

This was a great hotel very close to the airport. There are a few eateries nearby and a gas station for the rental. Great access to freeways. The room was very comfortable and staff friendly. Family friendly too - this Holiday Inn has decided to skip the typical LodgeNet porn offering - so nice not to have to worry about...

Thank dadsthoughts
About Hotel's Favorite Review
Rich G, Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Dear dadsthoughts, We know you have many choices for hotel accommodations and are elated you chose us. Thank you kindly for sharing about your recent visit to the Holiday Inn Express and Suites Ontario Airport. Yes we definitely prefer the family friendly environment therefore offer kid friendly programming on our channels. We are working on upgrading our exercise equipment as...

Reviewed January 7, 2017

It's my favorite Shopping area in California and this hotel is in it's heart. Holiday inn express stands for itself and this is on the better side. Fully equipped and top service. Breakfast standard included, ok.... great bedding and good bathroom. No complain on ac and cleanness.

Thank erselbst
Tempe, Arizona
Reviewed December 12, 2016

Stayed here over a weekend for a get together. The only complaint we have is that the air conditioner/heater was super noise. I mean super noisy to the point we needed ear buds to be able to sleep. Otherwise breakfast was great, staff was wonderful, overall a great stay. This is where we will be staying from now on!

1Thank Hannahbears_mom
Rich G, Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Dear Hannahbears_mom, Thank you for taking time to share your experience during your recent visit. We thank you for the kind words. We have also made it a point to inspect all A/C/heater units to ensure they are working properly as to not have this occurrence happen again. Please accept our apologies for the inconvenience of the noisy unit. We...

Reviewed October 20, 2016

This is pretty much a typical HIE, which is a good thing. The staff is friendly, the rooms are clean and big (got upgraded to a suite), the breakfast is what you expect and the location is pretty good. Being a business travel I have to say that the WiFi is one of the worst I’ve come across as far...

Thank David R
Atlanta, Georgia
Reviewed October 17, 2016

We used this hotel for an event and we booked more than 50 rooms total. The staff who attended to us during our event was great. Jeffrey, Reggie and Sergio were responsive, attentive and really helpful. Maureen was a great help with our arrivals list and last-minute changes to the rooms because of unforeseen circumstances. We shared this feedback with...

1Thank RudyNReese
Apple Valley, Minnesota
Reviewed October 1, 2016

I stayed here for 2.5 weeks for work. I truly appreciated the microwave and mini fridge as it allows a chance to break from eating out. The hotel was under construction the whole time, the lobby and breakfast room are now updated and look great. The rooms however have not been updated since the 90's. The outlets are not located...

Thank mnvacays
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Dear mnvacays, Thank you for taking the time to review our property during your recent stay. I am glad to read that you have regarded our staff wonderful and found our amenities in the room to be helpful. On the other hand, we regret that the overall condition of the room and condition of the towels and furniture were a...

Reviewed September 21, 2016 via mobile

I stayed here for a week while on a work trip to Ontario California it was great the staff was really friendly. The room was clean and in order, l would stay here again when I am in town it was a great experience.

Thank Garrette W
Reviewed September 8, 2016

This was an exceptional Holiday Inn Express & Suites. From start to finish the customer service on the phone and in person were terrific. There was an error with my rate and the front desk took care of it right away. Breakfast was great. Having a frig and microwave in the room was so convenient too. Would definitely stay here...

Thank annapolis4
Santa maria ca
Reviewed August 5, 2016

Room was clean, roomy bathroom. lobby was closed due to construction so had to enter by back door, construction workers in hallway. ask for second story floor to avoid noise early in the morning from people taking their breakfast by the pool area. not much close by this hotel other than the freeway and airport. but the mills is just...

Thank 5strz
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Ontario Airport, responded to this review

Dear 5strz, Thank you for taking time to share your experience. We sincerely apologize for any inconvenience you had during your recent stay due to the renovation and noise disturbance. We work hard to mitigate any impact caused by the renovation on our guests and we are sorry we weren't successful with you. I will share your experience with our...

Questions? Get answers from hotel staff and past guests. Ask a question

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06/04/2017 06/05/2017
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  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites Ontario Airport Our hotel in Ontario is conveniently located in the heart of Southern California, just two miles from the Ontario International Airport (ONT). Our hotel offers close proximity to Ontario attractions and is less than an hour from Orange County beaches and the city of Los Angeles. We provide a free shuttle to the airport for your convenience. Families can enjoy our Holiday Inn Express Hotel Ontario's great location near California attractions such as The Citizens Bank Arena home of the Ontario Reigns, the California Speedway, Ontario Mills Mall and Victoria Gardens. Family destinations such as Disneyland and Knott's Berry Farm are also only a short drive away.Additionally, guests will find a variety of vineyards, spas and golf courses within minutes of our hotel in Ontario.Business travelers will benefit from our Ontario hotel's convenient location near the Ontario Convention Center and local businesses such as Frito Lay, Coca-Cola, BMW Training Center, Toyota Distributors and Sunkist Growers. Our ideal location also allows easy travel to business meetings in nearby cities during your stay. During your Ontario vacation, be sure to enjoy a swim in the outdoor pool and whirlpool, have a workout in the fitness center and enjoy a cinnamon roll from the complimentary, hot breakfast bar, served every morning. Check out our great hotel deals in Ontario, California today.* * * * *Please enjoy the following;Free hot breakfast, free airport shuttles and free parking put money back in our guests' pockets at Holiday Inn Express & Suites Ontario.HOTEL FEATURES - This four-story hotel has 120 rooms. You can plunge into a plush pillowtop mattress as you sink into slumber. Shower serenely with a three-function showerhead. Guests can power up their laptops on spacious work desks and Google away with free Wi-Fi. Rooms include microwaves and mini-fridges. You can dig into fluffy scrambled eggs, crispy bacon and more at the free hot breakfast. Guests can work their muscles in the well-equipped fitness center or exercise their typing fingers in the business center. Jump right into a sparkling outdoor pool or soak in a soothing hot tub. You can grill up some goodness in the barbecue area. Guests can make their flight with time to spare thanks to the free airport shuttles. Local calls and parking are free.HOTEL LOCATION - Holiday Inn Express & Suites Ontario is conveniently located at the Pomona Freeway and one mile from I-15, giving guests easy access to the Ontario area. You can shop 'til you drop at Ontario Mills, a large shopping mall, a 10-minute drive. The Ontario Convention Center is five miles away. The hotel is four miles from Ontario International Airport.GUEST FAVORITES - Guests appreciate freebies like hot breakfast buffet, business center, shuttle to your Company (10-mile radius), parking and airport shuttles, shuttle to local dining and local venues within a 10-mile radius it all happens at the Holiday Inn Express & Suites Ontario. ... more   less 

Additional Information about Holiday Inn Express & Suites Ontario Airport

Address: 2280 S Haven Ave, (exit 39), Ontario, CA 91761-0739
Location: United States > California > Ontario
Price Range: $122 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Ontario Airport 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Holiday Inn Express Ontario Airport Hotel Ontario
Hotel Style:
#13 Business Hotel in Ontario
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express & Suites Ontario Airport staff and other travelers.
3 questions
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Questions? Get answers from Holiday Inn Express & Suites Ontario Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“north side rooms are closer to the parking lot”
mnvacays, Oct 1, 2016 | Read review
“Ask for rooms away from the freeway”
rosieSomerset, Jun 2, 2016 | Read review
“Bigger rooms are a little more expensive, but I think worth it.”
carlost929, May 30, 2016 | Read review
“Avoid rooms that face the pool, you will hear the highway at night and it can be loud.”
glogie, Mar 17, 2016 | Read review
“Keep your car, the shuttle does not work.”
takeoffitaly, Feb 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
$117* /night
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