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Holiday Inn Ontario Airport

Traveler (67)
Room & Suite (38)
Dining (7)
Certificate of Excellence

About

#14 of 44 hotels in Ontario
Location
Cleanliness
Service
Value
Certificate of Excellence
Welcome to the Holiday Inn Ontario Airport, CA. Our new, four-story hotel is conveniently located less than one mile from Ontario International Airport, one block from the Ontario Convention Center, and 35 miles from Los Angeles. Major Southern California freeways are easily accessible from Holiday Inn Ontario Airport for easy access to other area destinations and attractions.Relax in California style at Holiday Inn Ontario Airport, where everything sparkles new. The hotel offers 180 attractive guest rooms, including seven spacious suites. All rooms come appointed with modern furnishings, complimentary high-speed wireless Internet access, 32-inch flat-screen TVs and premium channels, and other thoughtful amenities at your convenience. A fresh non-smoking policy adds to your comfort.Whether visiting California for business or vacation, Holiday Inn Ontario Airport is the perfect place to hang your hat. Our full-service hotel offers a complete list of services and amenities to fit your traveling lifestyle. In town for business? Holiday Inn Ontario Airport offers meeting space, a business center, and complimentary wireless Internet access. Traveling with the kids? Our outdoor swimming pool guarantees hours of fun. Feeling hungry? Order room service, or enjoy breakfast, lunch or dinner in Landings Restaurant. Also, be sure to take advantage of complimentary shuttle service to and from LA/Ontario International Airport.Come, stay, and Relax, It s Holiday Inn.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Parking
Free internet
Wifi
Internet
Hot tub
Outdoor pool
Restaurant
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Room service
Microwave
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Family
Languages Spoken
English, Spanish
Hotel links
Visit hotel website
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Location

Full view
52Somewhat walkable
Grade: 52 out of 100
23Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
282Reviews
1Q+A
56Room tips
Traveler rating
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  • 45
  • 17
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Time of year
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Popular mentions
Checked in and got a room above the lounge. It sounded like we were actually in the lounge. I could feel the base on the floor and even with the TV on and the A/C on the music was LOUD in the room. I went out in the hall and it was quieter there than in the in the room. I called and asked to be moved and Nadia told me she would check and call me back. After waiting 25 minutes I went down to the front desk, Nadia was busy so I waited until everyone was gone and asked again if we could be moved. She clicked around on the computer for a couple of minutes and told me that there were no rooms available and I could not be moved. I told her that I was going to get my wife and my bags and come back to check out. I came back 10 minutes later and told Nadia to check me out. She picked up the phone and was talking to someone, she left and came back about 10 minutes later. She said she talked to the manager and was wondering if I would be willing to move to another room. I told her no, I was done with the hotel and to check me out and refund my money. My wife and I went over and checked in at the Holiday Inn Express at the Ontario Mills Mall at 4th and Milliken. The staff was wonderful, very attentive and friendly. We got a great room and ended up having a great weekend.
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Response from IHGService, Guest Relations Manager at Holiday Inn Ontario Airport
Responded 3 weeks ago
Hello Steve K, Thanks for staying with us and writing us a review. I am sorry to see that there was an issue with the room provided to you and the noise experienced in the room assigned. We certainly don't want this for you or any of our guests. But don't stress yourself out as I've already looped in the hotel about your feedback. This will surely enable them to step up their game and address these issues to avoid recurrence. I have also sent you a private message to gather more details about your experience. We promise a better stay next time, so I hope you give us another try. Thank you again for choosing to stay with us! Best regards, Dianne L. Case Manager IHGService
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The strongest advantage of this hotel is the close proximity to Ontario airport. That was ideal for an early AM flight departure. Hotel staff was friendly and helpful. No complementary breakfast. Buffet breakfast cost $10-$15. Room was clean and well-appointed. Location on a cul-de-sac was quiet.
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Response from IHGService, Guest Relations Manager at Holiday Inn Ontario Airport
Responded Jun 3, 2019
Hi moudan, Thank you for sharing your feedback. Our hotel is at a prime location just minutes away from the airport. I am pleased to learn that the enthusiastic treatment you experience with our staff is to your liking. While staying with us you can enjoy the quality and efficient amenities within reach, and it is delighting to know that our neat accommodations got your thumbs up. Your satisfaction has a top spot on our list. Breakfast is with a charge but is fully worth the price. Our hotel appreciates your feedback to further evolve's guest experience and this will be use to further enhance our services and facilities. We would like to welcome you back in future and and we will make it brilliant for you. Happy to assist, Clarisse S. Case Manager IHGService
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1/2 inch gap in the door jam, enough to get a picture through; very bad! A/C is marginal and not fully functional. Sink is a disaster. Missing art from the walls. Staff parks in 20 minute spots. I can not recommend this property nor this area.
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Response from IHGService, Guest Relations Manager at Holiday Inn Ontario Airport
Responded May 31, 2019
Hello Dadbo95, Thank you for your feedback regarding your stay at Holiday Inn Ontario Airport, CA. On behalf of the hotel, I'm sorry we fell below your expectation regarding the door, air conditioning, sink and customer service. Not the experience we want our guest to have and I'm sorry we failed you this time. I have shared your comment to the hotel's management for review and for service improvement. I hope you give us a chance in the future to show you how great our hotel is. Sincerely, Orlando Case Manager IHGService
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Had an unexpected layover in Ontario California - and were very happy here! Relaxing place! Priced right. Value and excellence are hard to come by. Richard in the breakfast area, Renee and Alyssa at the front desk were all wonderful! The WiFi works well - and we had a relaxing stay! A delay became a respite from the rest of the week!
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Spent one night at the hotel before an early morning flight. The room was large. The bed was comfortable and had good pillows. I could not hear any other guests when I was in my room. The staff were very friendly and helpful with questions.
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PRICE RANGE
$97 - $202 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn ontario airport hotel ontario, ontario holiday inn
LOCATION
United StatesCaliforniaOntario
NUMBER OF ROOMS
180
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