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Ayres Inn & Suites Ontario Mills Mall

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Ayres Inn & Suites Ontario Mills Mall
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443 Reviews from our TripAdvisor Community

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Showing 429: English reviews
Claremont, California
Reviewed 2 days ago NEW

Okay, not great. Outdated. Staff were friendly. The hairdryer almost caught on fire so I had to go to a different room to dry my hair at 3am before my flight. But they accommodated me. They did have quasi breakfast out super early.

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Helpful?
Thank Kelly Y
Sentosa Island, Singapore
Reviewed 3 weeks ago

the picture use in the booking page is more like the reception area and not the room itself. I was having the impression that the room will be much bigger with a fire place but when i reach the room, it is smaller than expectation. The room is okay for the price.

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Helpful?
Thank Addats
AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review

Dear Addats, Thank you for your wonderful review and rating. I am delighted to know that you enjoyed your time with us and truly appreciate the feedback you have provided us with. These suggestions will allow us to improve where necessary. Thank you again. We hope to welcome you back soon. Sincerely, Susan Golden General Manager

Camarillo, California
Reviewed October 31, 2016

Very nice rooms, friendly staff (desk, housekeeping, etc). Used the small meeting room for two days of meetings. Worked well. Close to shopping at the Ontario Mills and many restaurants. Great breakfast that is included with the room rate.

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Helpful?
Thank ELMagner
AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review

Dear ElMagner, It is a delight to know that our meeting facilities were conducive to your needs, along with our optimal location. Your compliments are warmly welcomed and deeply appreciated. We hope to welcome you again soon. Sincerely, Susan Golden General Manager

San Diego, California
Reviewed October 27, 2016

Staff was awesome, room very clean and comfortable The only downfall was several channels on the TV were statik and not clear also it was the Cubs/Dodgers game 6 and game was not on any channels in room so had to go to a restaurant to watch game. Also tried to use jacuzzi and the timer to turn on jets...

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Helpful?
Thank T2784PTtiffanyt
AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review

Dear Valued Guest, Thank you for your wonderful compliments. My sincere apologies for your inability to enjoy the game in the comfort of your guestroom. I am happy you were still able to view the excitement at the restaurant. Thank you for your feedback concerning the jacuzzi. This allows us the opportunity to follow-up with maintenance items and ensure all...

Rancho Cucamonga, California
Reviewed October 24, 2016

Good cozy hotel at the Ontario Mills. We had employees who stayed at the hotel that recommended it to be a good hotel when travelling for business or leisure. Staff at the hotel were helpful and friendly.

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Helpful?
Thank indran96
AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review

Dear indran96, Thank you for choosing Ayres Inn and Suites Ontario at the Mills Mall. We warmly welcome your compliments and hope to welcome you back in the near future. Sincerely, Susan Golden General Manager

Reviewed October 21, 2016 via mobile

The decor in the lobby is nice. It's a bonus that they have breakfast. I had a regular room and it was pretty small. The furniture in the room was nice. The bathroom was very basic. I have to say that the bed was comfortable. Price is right, though!

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Helpful?
Thank Michadvise
AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review

Dear Michadvise, Thank you for allowing us the opportunity to serve you recently. I am delighted to know that find our value conducive to your needs and hope you will return soon. Sincerely, Susan Golden General Manager

Jackson, United States
Reviewed October 19, 2016

Conveniently located and very helpful staff. We were there for a wedding and everyone was very friendly and were glad to provide assistance. The van was available to transport guests at their convenience.

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Helpful?
Thank Andrea M
AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review

Dear Andrea M., Thank you for choosing Ayres Inn & Suites Ontario Mills Mall. I am delighted to see that everything was to your liking and convenient. We look forward to welcoming you back in the future. Sincerely, Susan Golden General Manager

Reviewed October 18, 2016

There was a wedding happening on the hotel hallway, unbelievable i have never had a worst night in any hotel in the world, they rented rooms around us, they were all their doors open and they were eating and drinking in the hallway, havin a partu, they fought, they said all the bad words that you can imagine, they broke...

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Helpful?
Thank Carlos C
AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review

Dear Carlos C., Thank you for taking the time to write a review to lend us your valuable insight following your recent experience at our hotel. I would like to sincerely apologize for your stay not being the one you envisioned for you and yours. To ignore a guests request for quiet in the hotel hallways is completely out of...

San Luis Obispo County, California
Reviewed September 27, 2016

service is always very good, when I make reservations, which is often, always correct and efficient everyone I speak to is very helpful and cheerful thanks for making our stay enjoyable I especially want to mention Alyssa Trujillo, when I deal with her in making my reservations she is fast and happy and right on thanks so much Lisa at...

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Helpful?
Thank lisarZ6261QQ
Claremont, California
Reviewed September 23, 2016

Just want a quick getaway from home to celebrate birthday. It couldn't have worked out any better. Our room was 3 doors from the pool and the ice machine was in between! Staff very friendly and helpful

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Helpful?
Thank jefftownson
AyresHotels, General Manager at Ayres Inn & Suites Ontario Mills Mall, responded to this review

Dear Jefftownson, Thank you for taking the time to review your recent birthday celebration at our hotel! It is a pleasure to learn that the location of your room was conducive to your needs and that you found our service exceptional. We hope to welcome you back soon! Sincerely, Susan Golden General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Ayres Inn & Suites Ontario Mills Mall combines the comforts and conveniences of home with the warm hospitality you’ve come to expect from the Ayres name. Whether you’re here for a short business visit or a long, relaxing retreat, you’ll find all of the luxurious, European-inspired guest rooms at our Ontario, CA hotel are impeccably appointed with a full suite of complimentary amenities including our signature, triple sheeted Ayres Dream Sleeper beds, flat screen TVs, refrigerators, coffeemakers, well lit work desks and WiFi, iHomes, hairdryers, and curved shower rods. And every morning you will start your day right with our complimentary full American breakfast. Our convenient Ontario, CA location means you will be adjacent to the Inland Empire's primary tourist attraction, the Ontario Mills Mall. Revive your wardrobe at one of North America's largest shopping malls and then retire to your luxurious accommodations. After you are well rested, enjoy various events at the Ontario Convention Center or the Citizens Business Bank Arena. You’ll also be happy to know Ontario International Airport is just a short drive away! ... more   less 

Additional Information about Ayres Inn & Suites Ontario Mills Mall

Address: 4395 Ontario Mills Pkwy, Ontario, CA 91764-5105
Location: United States > California > Ontario
Price Range: $123 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ayres Inn & Suites Ontario Mills Mall 3.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
Ayres Inn And Suites At The Mills Mall
Ayres Inn & Suites At The Mills Mall Hotel Ontario
Ayres Hotel Ontario
Hotel Style:
#3 Green Hotel in Ontario
#4 Romantic Hotel in Ontario
#6 Business Hotel in Ontario
#8 Family Hotel in Ontario
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Questions & Answers

Here's what travelers have asked, with answers from Ayres Inn & Suites Ontario Mills Mall staff and other travelers.
1 question
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Questions? Get answers from Ayres Inn & Suites Ontario Mills Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The suite had plenty of space and the bathroom was adequate. We also enjoyed the pool and hot tub as we had children with us.”
 of 5 bubbles andreamC881GQ, Oct 19, 2016 | Read review
“Make sure always deadbolt the doors. ”
 of 5 bubbles C5010VDbillm, Aug 1, 2016 | Read review
“Ask for a room higher then the first floor. ”
 of 5 bubbles vamartinez05, Jun 29, 2016 | Read review
“The tub was scarey to be. Felt very weak”
 of 5 bubbles 377ellac, Jun 29, 2016 | Read review
“I stayed in room 303”
 of 5 bubbles jfae21, Jun 3, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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