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Folk Inn Ontario Airport

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Guests1 room, 2 adults, 0 children
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Traveler (45)
Room & Suite (21)
Pool & Beach (1)

About

#26 of 44 hotels in Ontario
Location
Cleanliness
Service
Value
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Business Center with Internet Access
Meeting rooms
Parking
Free internet
Wifi
Internet
Hot tub
Breakfast available
Breakfast buffet
Snack bar
Car hire
Fax / photocopying
Baggage storage
Non-smoking hotel
ATM on site
24-hour front desk
Self-serve laundry
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Room features
Bridal suite
Non-smoking rooms
Family rooms
Air conditioning
Microwave
Minibar
Refrigerator
Flatscreen TV
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish

Location

Full view
41Car recommended
Grade: 41 out of 100
16Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
204 North Vineyard Ave., Ontario, CA 91764
Getting there
Ontario Intl Airport1 mi
John Wayne Airport31 mi
See all nearby hotels
162Reviews
1Q+A
36Room tips
Traveler rating
  • 55
  • 40
  • 28
  • 8
  • 32
Time of year
Traveler type
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Popular mentions
Checked into room 214 after 10pm. It had a ceiling leak fixed improperly so had heavy mold/mildew smell. Curtains looked like were never cleaned filled with heavy dust. After killing a huge spider in the room, we asked to move to a new room (room 215). BTW room 213's guests also moved due to same smell issue. 215 was a bit better with the smell and dust, but still sucked. One of the beds had huge stains on the sheet. We complained (it's 12am now) and there was only 1 room left. The 3rd room still had dusty curtains and both bed sheets had stains. Since it's so late we could not ask to get refund and move out, we settled in room 215. The night staff was helpful but they couldn't get us a clean room. Next morning at the so called "free breakfast", the employee said only 2 person per room (had to show ticket) was included and my kid had to pay extra $10. We decided to not eat their garbage and left. I complained to Rowena (sales manager) with these issues and she only apologized for the room, and said to tell the employee my kid was under 10yrs (he's 16, no way 10). With no compensation or offer to make anything right, I asked Rowena for the GM's info. I emailed GM Jack Wen and he never responded. We were happy repeat customer years ago, this is now the #1 worst hotel for cleanliness, customer service, and management. The health depart. need to shut down those rooms we saw as they were unfit for customer stay. I would not offer these rooms to my worst enemy!
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We filed a compliant about our accommodations at the Folk Inn in Ontario, CA. We arrived very early on Saturday 3/16/2019 for a Friday night reservation due to our delayed Southwest flight. We found a room that had not been cleaned very well. There was not bedding on the bed and the previous occupant still had clothes in the drawers. The ceiling was peeling and looked to have had recent water damage. One of the rooms was not able to lock due to a broken latch and deadbolt lock. Due to the time we arrived and the time we needed to get up for a training we were attending on Saturday, we made the best of it and hoped for a better tomorrow. When we returned after our training, our room had not been cleaned and we were told due the sold out capacity changing rooms was not an option. We were told if the maid could get to our room tonight she would. I requested to know where the maid was located to get fresh towels and bedding for our beds. We were told they didn't know where the maid was. I went looking for the maid and found her and received the linens I requested. We decided to try one more night, as we had a 2nd day of training to attend to on Sunday 3/17/2019. Saturday night, our heater was stuck on high heat and we absolutely roasted in our room. I filed a compliant with the front desk in the morning and was told the hotel has a no refund policy. I had to pay for the 2 rooms for 3 nights no matter what. The front desk was apologetic but said he could only offer the owner's information to file a compliant. Do not stay!
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Attending VO Women’s convention. This place is NOT walking distance to convention center. Left one roll of TP, not enough coffee for 4 people. Asked for extra towels they said NO. Asked for extra blankets, they said NO. Then they allow only 2 people to eat the pitiful breakfast they served. Charged $5 for anyone else in the room. Or $10 if they took food back to their room. Not a nice place.
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Stayed in this sub par hotel without looking at Trip Advisor. Big Mistake! Took far too long to check in.( however we were the only ones at the counter as it was late at night) Filthy and badly stained rugs all the way to our room and the room itself was not much better. Very tired looking room.There was a small sink and floor refrigerator in the bedroom. Neither H or C taps worked. In the AM we went to the Breakfast room and things were not much better there as the scrambled eggs were both yellow and a bluish grey in places. Juice tasted like some kind of orange pop. Had some toast and a lousy coffee and scrammed.
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This Inn has seen better days. The bed was lumpy. With only one person on the bed, you rolled to the middle of it. The towels were small, thin, and scratchy. Our non-smoking room smelled like bad aerosol sprayed on top of years of cigarette smoke. The location was good if you are flying in or out of Ontario airport.
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PRICE RANGE
$101 - $152 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ayres boutique suites ontario airport hotel ontario, ayres boutique hotel ontario airport
FORMERLY KNOWN AS
Red Lion Hotel Ontario Airport
LOCATION
United StatesCaliforniaOntario
NUMBER OF ROOMS
107
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