We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Ontario Grand Inn & Suites

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Ontario Grand Inn & Suites
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null,"scriptFlags":null}
Add Photo Write a Review

267 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 259: English reviews
Start your review of Ontario Grand Inn & Suites
 Click to rate
Reviewed 4 weeks ago via mobile

I hate to give a bad review about a hotel but this place was dirty, the bar was closed bc they didn't have a back up bartender. The room was really cold. There was a stench I couldn't identify. Ice maker did not work on third floor had to go down to lobby for ice. There was a stain on...

 Report
Helpful?
Thank Denise O
Albany, Oregon
Reviewed 4 weeks ago

I don't know where to begin with this. Let's find a positive... the water in the shower was hot. And from there, it spirals downward quickly. The curtains, walls and doors were filthy; the halls hadn't experienced a vacuum cleaner for several weeks, I'm sure. The only ice machine that functioned...and poorly...was on first floor. Our couch was so dirty...

 Report
Helpful?
Thank Jeanier34
Broomfield, Colorado
Reviewed 4 weeks ago via mobile

I will not stay here again. I reserved a King suite and when I get there they don't have one. Okay, I get a queen and go to the room and the tv is missing from the front room. They give me a new room but the heater in the front room doesn't work. I had to go to the...

 Report
Helpful?
Thank Scott A
Corona, California
Reviewed January 7, 2017 via mobile

My husband and I had been staying in this hotel since 2011. It was amazing then, but A LOT has changed. Where to start? Besides the hotel reeking of marijuana, they never seem to have enough staff. Which accounts for the terrible customer service. It wouldn't surprise me if the staff allowed their friends to crash here, because I cannot...

 Report
Helpful?
Thank EmandelanEden
Reviewed December 31, 2016

I cannot begin to express how disappointed I am with this hotel choice... My hubby and I were celebrating our anniversary and ended up checking out within 4 hours!!! >-[ We checked in and since then everything was fishy, their system was "down" so all the paperwork had to be done manually, then we went up to our room and...

 Report
Helpful?
Thank JosieLupita J
Ontario
Reviewed December 15, 2016

well me and my husband checked in here today actually and about after an hour of being here they called us down stairs and when i was asking what it was regarding the manager the actual manager said "dont worry about it this has nothing to do with you" and i was shocked and replied and said well this is...

 Report
Helpful?
Thank vblount
Cedar Park, Texas
Reviewed November 21, 2016 via mobile

The smoke alarm beeped every 30 seconds for the first 24 hours. I asked them to fix it, but was told they could not. I requested another room, but was told they were fully booked. I also had to get my own towels. After the first night of not sleeping, i was told in the morning that my smoke alarm...

 Report
Helpful?
Thank design338
Reviewed November 21, 2016

This is the worst condition hotel I have ever stayed at. Broken exterior doors. Crumbs and dirt throughout hallways. Knobs missing off drawers. Missing items like fridge and iron. Pillows smell like greasy hair. Mattress was completely split along side. But the worst was that we changed rooms twice due to there still being hair in the beds and there...

 Report
Helpful?
Thank Wayne T
Reviewed November 13, 2016

I checked out early due to the delapitated condition of the hotel. I did not feel safe staying there. The Hotel manager Ingrid Farfan did not refund my pre-booked 2 day stay after I checked out early. I lost $198. The desk clerk was so nice and helpful and changed our room for us, but the condition of the room...

 Report
Helpful?
1Thank Vida V
West Hollywood
Reviewed November 11, 2016

Seriously. That's the only redeeming quality of this hotel...they have hot water in their showers. From the outside, it doesn't look terrible. The lobby doesn't even look terrible. That is until you approach the front desk and are met with the most unfriendly, complacent, and downright rude employees. We had to ask 3 times for a rollaway bed. We asked...

 Report
Helpful?
Thank Nicoleloveshorses
Questions? Get answers from hotel staff and past guests. Ask a question

109 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (97)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (31)
Viewed
Bathroom (11)
Viewed
Pool/Beach Area (2)
Viewed
Dining (2)
Viewed
Business Center/Function Rooms (1)
Viewed
Other (45)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (12)
Viewed
Room/Suite (5)
Viewed
Dining (1)
Viewed
Hotel & Grounds (3)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Ontario hotels
0.1 mi away
BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
0.6 mi away
Extended Stay America - Los Angeles - Ontario Airport
3.0 mi away
Americas Best Value Inn & Suites
Show Prices
Show Prices
Show Prices
2.1 mi away
Ontario Airport Inn
Ontario Airport Inn
#19 of 41 in Ontario
161 reviews
1.6 mi away
Country Inn & Suites By Carlson, Ontario at Ontario Mills
0.2 mi away
Ontario Airport Hotel and Conference Center
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Ontario Grand Inn & Suites

Address: 3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
Location: United States > California > Ontario
Price Range: $74 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ontario Grand Inn & Suites 3.5*
Number of rooms: 92
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com and Travelocity so you can book your Ontario Grand Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ontario Grand Hotel Ontario
Ontario Grand Inn And Suites
Hotel Indigo Ontario
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Ontario Grand Inn & Suites staff and other travelers.
2 questions
Ask a question

See all questions (2)

Questions? Get answers from Ontario Grand Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay in a different motel!”
 of 5 bubbles Jeanier34, 4 weeks ago | Read review
“Just pick any other hotel and you are almost sure to get a better room”
 of 5 bubbles , Nov 21, 2016 | Read review
“I suggest that you get a different Hotel.”
 of 5 bubbles markhB8459VB, Oct 3, 2016 | Read review
“Choose another hotel”
 of 5 bubbles Moodofps, Sep 1, 2016 | Read review
“Air conditioner was loud.”
 of 5 bubbles GladysN_13, Sep 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question