We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ontario Grand Inn & Suites

3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
Hotel amenities
Book on TripAdvisor
in partnership with
Trusted partner. We work with Tingo to make your booking as easy as possible.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Ontario Grand Inn & Suites
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"}},"containerClass":null}
Add Photo Write a Review

246 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 238: English reviews
Bakersfield, CA
Level Contributor
34 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

The outside of the hotel in the lobby have been renovated and look quite nice especially from their advertising pictures. The rooms themselves and the hallways are another story. You can see for yourself in the pictures below. You might notice the brown matter on the curtains. We didn't even bother to get close enough to it to see what... More 

Helpful?
Thank pjjBakersfield_CA
Surprise, Arizona
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

This was one of the worst places we've ever stayed. Another website offered a deal on this place with an inflated rating and I stupidly fell for it! Lesson learned--check Trip Advisor first. The rooms had laminate wood floors which created all kinds of noise from the occupied room above us; no remotes for the tv's; king bed in a... More 

Helpful?
Thank TOM T
San Diego, California
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Got my booking through Hotwire and this dump was advertised as 3.5 stars!!! Someone must have gotten hit on the head and saw "stars" when they rated this place, because it wasn't even a 1 star hotel. I paid for 3 nights in advance and feel totally defrauded!! The hotel looked great on the website, but those photos must have... More 

Helpful?
1 Thank BRENDA W
Washington DC, District of Columbia
2 reviews
1 of 5 stars Reviewed June 14, 2016

Group stayed in three rooms. All had problems. Sofa chairs stained, towels small and inadequate, rooms not well cleaned (blood found on one bathroom room), hot tub by pool empty of water... Place is in desparate need of rehab.

Helpful?
Thank WorldTravelerDCUSA
Orlando, Florida
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 31, 2016 via mobile

This was a last minute booking so I could sleep and be near the airport with a free airport shuttle. Very pleasant and helpful staff. The reason for 3 stars is the state of the hotel dirty floors and controllers that didn't really work and were missing pieces. Also the Internet did not really work so I kept just turning... More 

Helpful?
Thank Janel N
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 22, 2016 via mobile

This hotel did its best ( front desk ) but the review I'm putting in , I hope, will help them know about the cleaning staff that they have. Cause honestly it's dragging their reviews way down. Grumpy cleaning staff, not changing the/giving new towels every time they clean the room. They don't throughly clean it too and they don't... More 

Helpful?
Thank Mariecris V
Level Contributor
79 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 stars Reviewed May 18, 2016 via mobile

No joke, we debated in staying since we already booked and payed online. We rather loose the money and left to book yet another stay somewhere else. Furniture old and marked up. TV and appliances not in working condition. Doors knobs as we walked thru hallway where missing or broken off.????? Not a safe feeling about this place. The staff... More 

Helpful?
Thank pparmen
2 reviews
4 of 5 stars Reviewed May 12, 2016

This small hotel is an excellent choice for business or budget minded stay. The hotel has an excellent staff, small full bar and great location right off the 10 freeway. Martha at the front desk is very kind and a good business woman. Note: I use this hotel for business stays about 2 times per month.........

Helpful?
Thank Bruce R
Blacksburg, Virginia, United States
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 25, 2016

This could be a great hotel close to the airport. Unfortunately the upkeep has not been done well in past years. We had enough towels, but they were old and torn on edges and some where a bit thread bar. Cheap soap etc. Cleanliness was o.k.

Helpful?
1 Thank Karin T
Las Vegas, Nevada
1 review
1 of 5 stars Reviewed April 23, 2016 via mobile

This is the worst in the hospitality Industry. The owner/operator needs to spend time on the property to understand the current state of poor quest service and poor room quality and conditions. We booked two rooms and both were awful. The rooms had a foul odor, the floors were separating, the couch and walls have "BAD" stains, the shower has... More 

Helpful?
Thank PeterSherlock
Questions? Get answers from hotel staff and past guests. Ask a question

97 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (85)
Viewed
Hotel & Grounds (5)
Viewed
Bathroom (10)
Viewed
Room/Suite (23)
Viewed
Business Center/Function Rooms (1)
Viewed
Pool/Beach Area (1)
Viewed
Dining (1)
Viewed
Other (44)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (12)
Viewed
Room/Suite (5)
Viewed
Dining (1)
Viewed
Hotel & Grounds (3)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Ontario hotels
0.1 mi away
BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
3.0 mi away
Americas Best Value Inn & Suites
0.6 mi away
Extended Stay America - Los Angeles - Ontario Airport
Show Prices
Show Prices
Show Prices
1.8 mi away
Quality Inn Ontario Airport Convention Center
0.3 mi away
La Quinta Inn & Suites Ontario Airport
0.2 mi away
Ontario Airport Hotel and Conference Center
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Ontario Grand Inn & Suites

Address: 3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
Location: United States > California > Ontario
Price Range: $93 - $175 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ontario Grand Inn & Suites 3.5*
Number of rooms: 92
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Odigeo, Hotwire, Priceline, Travelocity and Orbitz so you can book your Ontario Grand Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ontario Grand Hotel Ontario
Ontario Grand Inn And Suites
Hotel Indigo Ontario
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay