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Ontario Grand Inn & Suites

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251 Reviews from our TripAdvisor Community

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Showing 243: English reviews
Colorado Springs, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We are not super picky and trading trendy decorations for price is our usual way to go, but for the 2 of us we would not stay here again. The room was large with a separate seating area an fold out sofa, so if you need a room for a family at a low price it would work. I felt... More 

Helpful?
1 Thank COGuy47
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Want to hear more? I'm not a picky person. I just wanted a comfortable simple place before my flight. This place is FRIGHTENING. It's a slum barely dressed up. From the outside it looks kind of nice. For clientele think the DMV or Wal-Mart. There is a piece of old chicken sitting on the windowsill of the stairwell. There is... More 

Helpful?
1 Thank Moodofps
Aiea, Hawaii
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The exterior and room here were quite nice. However the service was very poor. There were only 2 thin bath towels. No hand or face or bath mat! The tv remote was missing so had to go to front desk for that as well as for the towels.

Helpful?
Thank Gladys N
1 review
1 of 5 stars Reviewed 3 weeks ago

Wow worse hotel I have stayed at. I didn't look up the hotel before my husband booked it, Big mistake! The rooms were roomy but gross. The sheets were stained as well as the pillows, the towels were dirty as well I didn't even shower that's how gross it was.All of the furniture is super old.The complimentary breakfast was a... More 

Helpful?
Thank Thanyadelis T
Gilbert, Arizona
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 1, 2016

This place is worse than a motel! Believe each and EVERY piece of feedback on this site. Like others I did not read the reviews before booking since it was a last minute trip To California. This property is far from being a suite. I can not understand how this place is still in business. With the incompetency of the... More 

Helpful?
2 Thank JetSetterz2012
Bakersfield, CA
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed July 15, 2016 via mobile

The outside of the hotel in the lobby have been renovated and look quite nice especially from their advertising pictures. The rooms themselves and the hallways are another story. You can see for yourself in the pictures below. You might notice the brown matter on the curtains. We didn't even bother to get close enough to it to see what... More 

Helpful?
2 Thank pjjBakersfield_CA
Surprise, Arizona
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 2, 2016 via mobile

This was one of the worst places we've ever stayed. Another website offered a deal on this place with an inflated rating and I stupidly fell for it! Lesson learned--check Trip Advisor first. The rooms had laminate wood floors which created all kinds of noise from the occupied room above us; no remotes for the tv's; king bed in a... More 

Helpful?
1 Thank TOM T
San Diego, California
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed June 27, 2016

Got my booking through Hotwire and this dump was advertised as 3.5 stars!!! Someone must have gotten hit on the head and saw "stars" when they rated this place, because it wasn't even a 1 star hotel. I paid for 3 nights in advance and feel totally defrauded!! The hotel looked great on the website, but those photos must have... More 

Helpful?
1 Thank BRENDA W
Washington DC, District of Columbia
2 reviews
1 of 5 stars Reviewed June 14, 2016

Group stayed in three rooms. All had problems. Sofa chairs stained, towels small and inadequate, rooms not well cleaned (blood found on one bathroom room), hot tub by pool empty of water... Place is in desparate need of rehab.

Helpful?
Thank WorldTravelerDCUSA
Orlando, Florida
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 31, 2016 via mobile

This was a last minute booking so I could sleep and be near the airport with a free airport shuttle. Very pleasant and helpful staff. The reason for 3 stars is the state of the hotel dirty floors and controllers that didn't really work and were missing pieces. Also the Internet did not really work so I kept just turning... More 

Helpful?
Thank Janel N
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99 photos of this hotel

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Internet
  • Free Breakfast
  • Free Parking
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Breakfast
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Ontario Grand Inn & Suites

Address: 3333 Shelby St, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764-4872 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
Location: United States > California > Ontario
Price Range: $76 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ontario Grand Inn & Suites 3.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Ontario Grand Hotel Ontario
Ontario Grand Inn And Suites
Hotel Indigo Ontario
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