Occidental Hotel did not meet our expectations. The photos shared of the room and amenities did not match the room we were put in. Room was very old and run down. Not like the newly remodeled rooms shown in the photos. We had booked three nights but decided to check out after our first night because of this lack of value. Added on top of that we were placed in a ground floor room below other guests who were partying and stomping on the ground all through the night and into the early morning past 6am. There was no hotel staff on site in the evening and through the morning, making us incapable of speaking with a staff member. Hotel has been difficult to get ahold of to request a refund for the nights we did not stay. Have not responded to multiple emails.
My husband and I stayed for 3 nights. Modern upgrades to flooring and bathroom which were nice/cute. Greatly appreciated choices in pillows (I like a really thin pillow, husband likes the puffy kind), so that was great. Firm mattress which was ok. Peculiar shower faucet - must have been an installation mistake but otherwise good water pressure. One bar of soap - awkward to keep moving soap from bathroom sink into the room with the shower. Really liked the citrus scented soap & shampoo. Loved having the bathrobes! A/C and heat worked well. Too much outdoor light; better room darkening curtains needed. Good location but small town so that probably didn't matter too much. Nicer motel than the clientele - people are so noisy, talking with such loud voices. Cleaning staff broke my personal coffee mug! No apology!…
I couldn't stay. I tried. I even bought a stupid candle for $18 from some overpriced hippie shop nearby. The smell of old, musty carpets and drywall was too much and we forfeited our money and drove back home rather than spend a night in a place that made my skin crawl. Invest money and get the place renovated. It is in a beautiful setting. It deserved some attention and care.
We always stay at this little place when we go for our spa weekend -- Occidential is such a great little town and this place is clean, cozy, close to everything. The only weird thing --- they sometimes have issues with the keys not working.... and they use real KEYS.
This was a stay for two nights to visit old friends before we went down to Petaluma for a high school reunion. We had a lovely room in the back, looking out onto the pool. The pool is small but lovely and has lots of chairs and tables, so we could sit out there with friends and have a glass of wine before we went off to dinner at Occidental's wonderful restaurants. This is a family-owned hotel with a lot of Occidental history attached to it. The rooms are very clean and nice, the staff is very friendly and helpful, and the location is great - right at the end of Occiedental's main street with easy access to all the restaurants and shops.