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Holiday Inn Express Hotel & Suites

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Holiday Inn Express Hotel & Suites
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445 Reviews from our TripAdvisor Community

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Showing 438: English reviews
Reviewed January 21, 2017 via mobile

I am sitting in the freezing rain and have called the hotel 3 times for the shuttle. Not good, I will not do this again , the front desk person lied twice saying the shuttle was on the way. Then he said, oh he was helping another desk. Total of 26 min wait

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Helpful?
1Thank Cindy H
Bhotels, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Cindy H. Thank you for your comment. The Holiday Inn Express & Suites strives to ensure each guest is completely satisfied and we apologize if we have fallen short. We will look into the complaints you mentioned and look forward to exceeding all of your expectations during your next stay with us. We appreciate your business and look forward...

Zephyr Cove, Nevada
Reviewed January 12, 2017 via mobile

Parking cards constantly malfunctioned. Room keys malfunctioned twice. Promised 2000 points for the inconvience that I never received. Breakfast a little better than the nearby Hampton Inn. Liked the refrigerator. No shower cap for the lady, had to ask. Bed gets a "B". Pillows get a "B-". Left my Mac adaptor and HDMI cable by mistake plugged into TV. Called...

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Helpful?
1Thank Peter G
Bhotels, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Peter G, Thank you for taking the time to write a review. Its though your eyes and feedback that allows us to determine our areas of opportunity and wanted to extend our apologies for not meeting your expectations on your recent stay with us. I will personally look into this matter and find out what happened to your belongings....

Reviewed December 27, 2016

The room was intended for Santa Claus. Upon arrival the window (facing the freeway) was wide open and the heating/cooling unit was on high on cold (trying to match the outside temp of 37 deg). Had to use the under motel parking and was not told the elevator was not working. Not good for someone using a walker. Once we...

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Helpful?
1Thank A4889BIdavidk
Bhotels, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear A4889BIdavidk, I want to thank you for taking the time to write this review. Reviews like these always help us improve what we provide to our guest let that be service or our amenities. I'm very disappointed to hear that we did not meet your expectations. Although your comments are not of the variety that we enjoy hearing we...

Dallas, Texas
Reviewed December 9, 2016 via mobile

Your 66 Access Road address near the Oakland Airport, is where I stayed! Ireene was phenomenal... all the staff was great, but I spoke mostly with Ireene, I hope she is on duty when I return there! Your rooms were great and very comfortable! Thanks for hiring such staff as Ireene!! Rwanda Reese God bless!!

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Helpful?
1Thank rwandar
Bhotels, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear rwandr, Thank you for taking the time to write this review. We are thrilled to hear that you enjoyed your stay and you found our rooms comfortable! We try our best to provide great customer service and a comfortable stay for all our guest. I will be sure to pass on the great comments to Ireene! We look forward...

Columbus, Ohio, United States
Reviewed November 16, 2016

excellent location and staff . early ride to airport perfect. staff helpful for dinner and wakeup. room was clean beds were fine shower as well. easy walks to various restaurants. would stay again, and have family and friends stay here

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Helpful?
1Thank Suzi H
Bhotels, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Suzi H. Thank you so much for your review of our Hotel, so glad to hear that our staff made your stay a great one. I will certainly pass along your wonderful compliments to them as they work diligently to ensure our guests enjoy their stay. We appreciate your business and hope that you keep us in mind next...

A TripAdvisor Member
1 review
1 helpful vote
Reviewed November 3, 2016 via mobile

Super easy visit, General took us back and forth from the airport and Bart and he was super friendly and helpful. The staff was great, very accommodating. The room was clean and simple. I would go back

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Helpful?
1Thank A TripAdvisor Member
Bhotels, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for the review! I am glad you found our hotel to be clean and comfortable, and I will certainly pass along your compliments to General he does a great job taking care of our guests! We appreciate your business and look forward to your next stay with us! Regards, Dorothy Green - Assistant General Manager

San Francisco, California
Reviewed October 30, 2016

The moment I walked into this hotel I was greeted with a smile and very friendly service. Riley made sure that my husband and I were comfortable that the room was in a very quiet location. Riley also let us know where the good food was in the area, she made sure everything was great with the room that we...

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Helpful?
Thank watson944
Bhotels, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Wow, thank you for the awesome review! I really appreciate your compliments about our hotel and staff! So glad to hear that we made your stay a great one! I will certainly pass along your wonderful compliments to them (especially Riley) as they work diligently to ensure our guests enjoy their stay. We appreciate your business and hope that you...

Austin, Texas
Reviewed October 29, 2016

I grew up in the Bay Area and Oakland is not a place I seek out. Many areas are so unsafe, but we had an early flight out of Oakland and needed a one night hotel stay for the night prior to the flight. Security was great. One drives into the hotel parking lot through a gate. Once checked in...

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Helpful?
Thank LoveTravellingTLT
Bhotels, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear LoveTravellingTLT, Thank you for taking the time to provide us with your valuable feedback regarding your recent stay with us! We appreciate your compliments about our hotel and staff as we continuously strive to exceed guest expectations by providing great service, a clean and comfortable hotel! I am happy to hear our staff members were able to assist you...

Reviewed October 29, 2016

Irene at the front desk made my stay very enjoyable. The rooms are great along with the amenities. I would recommend this hotel to all. Close to airport and easy to get to restaurants. Irene always had any information that I needed i.e. Restaurants, cleaners, shopping. Thank you

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Helpful?
1Thank Brady H
Bhotels, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Brady H. Thank you for sharing your experience with us following your recent stay. Gratitude for acknowledging our service and it is a pleasure to hear our staff was able to make your stay a memorable one. We value your business and hope that you keep us in mind should your travels bring you back into our area. Warmly,...

Reviewed October 27, 2016

One of the things that really makes this hotel a great place to stay is the staff. The manager Dorothy always has something nice to say in passing; a "good morning" with a smile at breakfast makes the start of your day nicer. Luis and Riley at the front desk are always courteous, professional, helpful, and enjoyable to interact with....

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Helpful?
1Thank Trevor S
Bhotels, Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Trevor, Such a major compliment to know how fond you are of our hotel and team members! Your comments will certainly be shared with our team as we appreciate when our efforts are acknowledged by our guests. Thank you for sharing some great feedback and we sincerely hope that we have the pleasure of welcoming you back in the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Holiday Inn Express & Suites is the closest hotel to the Oakland International Airport and centrally located between San Francisco and Silicon Valley.We welcome all guests either for work or play. Less than half a mile from the Oakland International Airport and just 2.5 miles from the Oakland-Alameda County Coliseum & Oracle Arena- home to the Oakland Raiders, the Oakland Athletics and the Golden State Warriors, you can really enjoy the home field advantage. All guest rooms are equipped with a microwave, wet bar, refrigerator & high-speed Internet access wired and wireless connections.We also serve daily a delicious hot buffet breakfast every morning. We are 100% non-smoking! ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites

Address: 66 Airport Access Road, Oakland, CA 94603
Location: United States > California > Oakland
Price Range: $120 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 95
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Also Known As:
Holiday Inn Express Oakland Hotel Oakland
Oakland Holiday Inn Express
Holiday Inn Oakland
Hotel Style:
#2 Family Hotel in Oakland
#4 Green Hotel in Oakland
#6 Business Hotel in Oakland
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Hotel & Suites staff and other travelers.
3 questions
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Sacramento, California
Honolulu, Hawaii
over a year ago

See all questions (3)

Questions? Get answers from Holiday Inn Express Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you have a car you can use covered garage but if you park in front ask for a room looking over parking lot if you park outside.”
 of 5 bubbles richardd763, 4 weeks ago | Read review
“i dont know, just ask for a good room?”
 of 5 bubbles kennyhe, Feb 18, 2017 | Read review
“Room toward the street have less freeway noise.”
 of 5 bubbles A4889BIdavidk, Dec 27, 2016 | Read review
“not sure any real differences”
 of 5 bubbles 816suzih, Nov 16, 2016 | Read review
“Rooms on the third floor are quietier no one over your head”
 of 5 bubbles watson944, Oct 30, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question