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Imperial Inn

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Traveler (69)
Room & Suite (24)
Family and Play Areas (1)
Overview
  • Excellent6%
  • Very good48%
  • Average23%
  • Poor8%
  • Terrible15%
Travelers talk about
“no lift”(2 reviews)
“two double beds”(2 reviews)
“night stay”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Family Rooms
1 Star accommodation
All hotel details
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Rooms
Sep 2Sep 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (142)
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1 - 5 of 76 reviews
Reviewed 2 weeks ago via mobile

Initially had confusion over our booking which we had cancelled and been charged for. But eventually sorted. Room was spacious . Bathroom was a bit grubby and the door did not shut completely. First room we had smelt very strongly of bleach! We upgraded to...More

Thank Helen H
Response from GuestXperienceTeam, Guest Relations Manager at Imperial InnResponded 1 week ago

Hi Helen, Thank you for your detailed feedback; we are pleased that in the main, our hotel was suitable for your needs and met your expectations, although we must apologize for the issue that you initially had with your reservation. We must also apologize for...More

Reviewed April 20, 2018

I have now written over 117 reviews of Hotels and this has to be the worst. I should have realised at check when the staff were protected by a floor to ceiling protective screen rather like a bank. There was a lot of building work...More

Thank Steve D
Response from GuestXperienceTeam, Guest Relations Manager at Imperial InnResponded April 23, 2018

We are very sorry to hear that we did not provide you with the perfect stay that you were expecting. We appreciate your very useful feedback, and we will use it to appropriately update our room facilities and several of our procedures to enhance our...More

Reviewed April 3, 2018

We were told that the place was kind of run down, and that it wasn't one of the better neighborhoods -- but we found the place freshly and cheerfully renovated inside and out, pleasant extras in each room, like iron and blow dryer, microwave, fridge,...More

Thank DrKnowze
Response from GuestXperienceTeam, Guest Relations Manager at Imperial InnResponded April 13, 2018

We are so pleased that you liked the charm of our hotel! We are always delighted to receive comments such as this, as we are very happy to have such an individual and unusual property. We are delighted that you had a great stay, and...More

Reviewed November 27, 2017

Old, dirty, repairs half done, dirty tissue wad behind door, stained towels and bath mat. Bathroom door won't close. No idea what room the people got who rated this place "very good". I wouldn't trust those reviews. First time trip advisor has been wrong. Only...More

Thank GoesTo11
Response from GuestXperienceTeam, Guest Relations Manager at Imperial InnResponded November 29, 2017

We are very sorry to hear that the cleanliness of your room does not appear to have been of the standard that we generally provide for our guests, and we are disappointed to have let our standards slip to such an extent. We will ensure...More

Reviewed July 31, 2017

I'm not giving this place a one star review because check in was easy and the people working were super nice. Everything else, not so much. Room reeked of old cigarette smoke, toilet had feces on it, the carpet and furniture was old and dusty,...More

Thank Edwin M
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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Details
Price range
$100 - $163 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
$100 - $163 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveler (69)
Room & Suite (24)
Family and Play Areas (1)
Questions & Answers
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Bryan2370
March 6, 2015|
Answer
Response from Paul N | Reviewed this property |
There's one about three blocks away. R & R Wash, 3838 West St, Oakland, CA There are all kind of tiny shops, chances are there is one even closer.
0
Votes
Room Tips
"Avoid at all cost"
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"The first floor by the fountain is great..."
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"go across the street, temescal inn looked decent from the outside"
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"No available lift so bear in mind if mobility problems or lots of luggage!"
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