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Best Western Plus Airport Inn & Suites

Traveler (48)
360
Panoramas (54)
Room & Suite (134)
Certificate of Excellence

About

#4 of 53 hotels in Oakland
Location
Cleanliness
Service
Value
Certificate of Excellence
See why so many travelers make Best Western Plus Airport Inn & Suites their hotel of choice when visiting Oakland. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travelers like you. Rooms at Best Western Oakland offer a flat screen TV, a refrigerator, and air conditioning providing exceptional comfort and convenience, and guests can go online with free wifi. A 24 hour front desk, baggage storage, and newspaper are some of the conveniences offered at this hotel. A pool and free breakfast will also help to make your stay even more special. If you are driving to Best Western Plus Airport Inn & Suites, free parking is available. For those interested in checking out popular landmarks while visiting Oakland, Best Western Plus Airport Hotel is located a short distance from East Bay Regional Park District (2.3 mi) and Dunsmuir House (2.8 mi). When you’re feeling hungry, be sure to check out Genny’s BBQ Pit, which is a barbeque restaurant that is popular with locals and out-of-towners alike. Plus, during your trip, don’t forget to check out some of the popular gardens, such as GSBF Bonsai Garden at Lake Merritt, Lakeside Park and Garden Center, and Kaiser Center Roof Garden. We’re sure you’ll enjoy your stay at Best Western Plus Airport Inn & Suites as you experience all of the things Oakland has to offer.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Free airport transportation
Business Center with Internet Access
Meeting rooms
Street parking
Parking
Free internet
Wifi
Internet
Hot tub
Indoor pool
Heated pool
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Fax / photocopying
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Bath / shower
Housekeeping
Safe
Telephone
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Complimentary toiletries
Hair dryer
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Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Spanish, Filipino, Hindi
Hotel links
Visit hotel website
Special Offer:BOOK DIRECT & SAVE
Hotel deals

Location

Full view
37Car recommended
Grade: 37 out of 100
33Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
170 Hegenberger Loop, Oakland, CA 94621-1326
Getting there
Metropolitan Oakland Intl Airport2 mi
SFO Intl Airport13 mi
See all nearby hotels
709Reviews
22Q+A
69Room tips
Traveler rating
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Time of year
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Popular mentions
I stayed here for the night before a work conference rather than drive to the bay in the morning. Quick check in, nice facilities, friendly staff, typical continental breakfast, neighborhood is sketchy but there is a high fence and security.
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Review collected in partnership with Best Western
Hotel's Favorite
We have stayed at this hotel for many years when we attend Oakland Athletics baseball games two days in a row since we live out of town. Many people haven’t found this place because it’s not located on a major street. The parking is free, there is a nice high fence around the parking lot and hotel, and there is Security at night. The hotel desk clerks are friendly and efficient. The lobby and rooms are immaculate, the beds are comfortable, the air conditioning works. Each room has a microwave & small fridge. The self-serve breakfast has hot food items as well as cold. International travelers stay here as well. My only complaint is sometimes there are too many small children running around in the dining room. There are couches in the lobby where one can eat as well. The hotel rate may seem a little high at times, but you get what you pay for. It’s very obvious that the employees take pride in their work.
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Review collected in partnership with Best Western
Response from Steven M, Manager at Best Western Plus Airport Inn & Suites
Responded 3 weeks ago
Thank you for staying with the Best Western Plus Airport Inn& Suites. We are delighted to note that you had a pleasant experience on that your stay with us, and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage, and we are looking forward to welcoming you on your next stay with us.
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This place had the best continental breakfast I’ve ever had. They provide multiple hot food options along with a waffle making station that has two different flavors available. The free parking and covered pool were also a big plus.
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Review collected in partnership with Best Western
Response from Steven M, Manager at Best Western Plus Airport Inn & Suites
Responded 2 weeks ago
Thank you for staying with us. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us.
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Such a pleasant, relaxing stay. Professional staff, super helpful and accomondating to travellers with elder status >over 85yrs. I would recommend to anyone, and would stay here again-anytime our travelling schedule required a stay.
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Review collected in partnership with Best Western
Response from Steven M, Manager at Best Western Plus Airport Inn & Suites
Responded 3 weeks ago
Thank you very much for your kind note and for highlighting our service. We spend a lot of time on special training to optimize personalized service and selection of talents. Therefore, it’s a pleasure to see that you enjoyed the encounters with our team. We will certainly recognize the team for his great effort to make your stay memorable. Thanks and all the best for you! We are looking forward to your return.
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When my family of 4 arrived at the hotel we were told that not only our reservation had been canceled but that we had only booked a 2 person room. We had the confirmation email & reservation on our booking.com app. The concierge, Virginia, insisted that our only option was to purchase a new room as this was “our fault”. When we asked to speak to a supervisor she refused as it was a “weekend and I cannot call him now”. After an hour and half of going in circles, we called booking.com who assured us that our reservation was on their system was active and correct... the mistake had happened somewhere within the hotel database. The booking.com agent talked to Virginia and like us, got nowhere. The agent not only apologized for the situation (that was not booking.com’s fault) but also on behalf of the concierge who treated us like a joke. Luckily we were able to be relocated through booking.com. The way the situation was handled was ridiculous. Not once did she apologize for the inconvenience that the hotel had caused but rather blamed us & accused us of wanting a “free room”. She threw in our face that she had been “working here for 15 years” and that “this is the way it is done”. This was by far, the worst customer service experience at any hotel my family & I have received. We will no longer be supporting a hotel chain who blames & belittles their customers for their own mistakes.
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Response from Steven M, Manager at Best Western Plus Airport Inn & Suites
Responded Jun 10, 2019
Thank you very much for your candid review of your recent stay at our hotel and for your comments regarding my desk staff and service. I will continue to work with my staff as they are empowered to handle most situations to minimize any inconvenience and hopefully correct the issue to the best of their ability. I will continue to work with my front office staff to make sure we are providing better consistent service. While we certainly regret the fact that the service did not meet our usual standards, we also appreciate the opportunity you have given us to improve. Please accept our sincerest apologies once again. We hope that you will continue to visit us so that we may be able to serve you better.
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PRICE RANGE
$140 - $281 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus airport hotel oakland, best western plus airport inn and suites, oakland best western, best western oakland
LOCATION
United StatesCaliforniaOakland
NUMBER OF ROOMS
76
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