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Extended Stay America - Oakland - Emeryville

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Extended Stay America - Oakland - Emeryville
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145 Reviews from our TripAdvisor Community

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Showing 143: English reviews
Las Vegas, Nevada
Level Contributor
135 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I got sent to the San Francisco area at the last minute and spent over 4 Hours trying to find an extended stay type room. When I called this one the lady on the phone was pleasant and very helpful. I had the room reserved and I showed up about an hour later and was in my room within 5... More 

Helpful?
Thank Bernie D
1 review
5 of 5 stars Reviewed 1 week ago

Definitely had the home away from home feeling, Good service very nice and helpful staff. felt more like a studio apartment, But General Manager Jay went out of his way to accommodate us during our stay. Thanks Andrew and Raeven

Helpful?
Thank Raeven B
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for taking the time to write a review. I am pleased to see the customer service our staff provided was more than suitable during your stay. I will be sure to inform our staff on the excellent job they did assisting you. Thank you again for your review. We look forward to seeing you in the future, should... More 

1 review
3 of 5 stars Reviewed 1 week ago

Very bad internet, overpriced plans, very slow ping responsive, terrible experience on money refund! Took me 5 minutes until I regret of doing this and the bureaucracy of returning my money didn't allow me to go through the whole process. DO NOT expect to work with internet in your room!

Helpful?
Thank Fabio R
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that the internet service speed was not good as you expected. In response to your feedback, I have contacted the network provider and discussed the related issue with them. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Nice and Clean. Certainly Value for money.The only improvement I could think of was quality of the internet provided with the room. Instead of asking the guest to pay more for a higher speed connection they can add the cost to the room rent and provide the same. Overall Good experience.

Helpful?
Thank Jayaram I
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay was pleasant. I am also glad to hear that we were able to meet your value for your stay. It gives us a great sense of satisfaction to hear from our guests and let us know about their stay.... More 

Salem, New Hampshire
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nothing fancy, but nice and clean. Room we stayed in was really large, with a mini kitchen and refrigerator. Very good staff - always friendly and helpful. Hot coffee and a muffin is your free breakfast. You can also make an oatmeal with hot water - good enough if you are lazy to buy something the night before. It is... More 

Helpful?
Thank Alex B
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

The team and I appreciate your pleasant remarks. It is pleasing to read you valued your clean, comfortable room and the amenities provided, such as the full equipped kitchen. I'm also glad to see our staff was helpful and responsive during your stay. Thank you again for sharing your comments with us. We look forward to hosting you again in... More 

El Paso
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed here because adjacent to many retail outlets (Target, IKEA, BestBuy, Home Depot), making it convenient to help daughter furnishing her apartment for graduate school. Bedding of cheapest quality; rooms and hallways appear to not have been refurbished in some time; windows are dirty (may be a water conservation issue -- but makes having curtains open very depressing. Service so... More 

Helpful?
Thank Arkmont
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your satisfaction was not 100 percent. Please accept my apology. In response to your feedback, I am working with my team to improve the quality of the hotel. You have mentioned about windows not clean among other issues, I have... More 

Austin, Texas
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 26, 2016

It was Very Clean and Quite, but more like Southwest Airline of hotels. If you wanted daily cleaning, this is not the place but they tell you up front. Speaking of Upfront, besides bath soap bars, you'll journey to Front Desk for EVERYTHING...towels, coffee machine, mugs, dishes....everything that you find waiting for you in a typical place. Front desk staff... More 

Helpful?
Thank Vincent M
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I appreciate you taking the time to write such a wonderful review about our staff and rooms. Please accept our apologies that our bed sheets were not that good and also for your frequent trips to the front desk to get any items for your room. We stopped placing dish packs in our rooms because of sanitation purposes. It is... More 

Level Contributor
4 reviews
3 of 5 stars Reviewed July 15, 2016 via mobile

We had numerous problems with housekeeping services missing scheduled days for cleaning (50% of the time) ... but staff was apologetic and accommodating. On the subject of housekeeping, of the four various persons that did the cleaning, only one spoke English (the others were Arabic, Spanish, Chinese). There were "software" issues with key cards not working and needing to be... More 

Helpful?
Thank StevenRLee
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for taking the time to post a review of your stay. I am sorry to hear about the issues your experienced with our housekeeping staff. Also, I apologize for any inconvenience you experienced with your key card, I hope you can understand that these things happen and are sometimes out of our control. Our team is committed to... More 

Chennai (Madras), India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 14, 2016

Extended Stay America - Oakland - Emeryville - I have been with this hotel 3 times in last 1.5 years.. I would prefer this hotel on my next visit as well & recommend to my friends & other colleague. It has very good rates especially corporate discount which they have offers as well. First, they would ask for your preference... More 

Helpful?
1 Thank mails4ravikumar
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I really appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed your fully equipped kitchen and our wonderful staff during your visit with us. I will be sure to share your kind remarks with our team. As well, thank you for recommending our hotel to friends and colleagues and thank you... More 

Taguig City, Philippines
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed May 26, 2016 via mobile

Stayed at this hotel since it was close to UC Berkeley. This hotel truly exemplifies the saying "you get what you pay for". First, they have us a smoking room when we booked for a non smoking room. The receptionist aid that the type of room we wanted was not available in the non smoking floors (even though we got... More 

Helpful?
1 Thank Rollingredstone
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize that you were placed in a non-smoking room and that our housekeeping policy was not explained to you upon check-in. As well, I am sorry to hear that you were not satisfied with our location. Your comments will be useful as we continue to improve... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - Oakland - Emeryville

Address: 3650 Mandela Pkwy, Oakland, CA 94608-3565
Location: United States > California > Oakland
Price Range: $108 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Oakland - Emeryville 2.5*
Number of rooms: 149
Reservation Options:
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Also Known As:
Extended Stayamerica Oakland-Emeryville Hotel Oakland
Extended Stay America Oakland
Extended Stay Oakland
Oakland Extended Stay
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