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Extended Stay America - Oakland - Emeryville

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Extended Stay America - Oakland - Emeryville
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138 Reviews from our TripAdvisor Community

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Showing 137: English reviews
Austin, Texas
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

It was Very Clean and Quite, but more like Southwest Airline of hotels. If you wanted daily cleaning, this is not the place but they tell you up front. Speaking of Upfront, besides bath soap bars, you'll journey to Front Desk for EVERYTHING...towels, coffee machine, mugs, dishes....everything that you find waiting for you in a typical place. Front desk staff... More 

Helpful?
Thank Vincent M
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I appreciate you taking the time to write such a wonderful review about our staff and rooms. Please accept our apologies that our bed sheets were not that good and also for your frequent trips to the front desk to get any items for your room. We stopped placing dish packs in our rooms because of sanitation purposes. It is... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed July 15, 2016 via mobile

We had numerous problems with housekeeping services missing scheduled days for cleaning (50% of the time) ... but staff was apologetic and accommodating. On the subject of housekeeping, of the four various persons that did the cleaning, only one spoke English (the others were Arabic, Spanish, Chinese). There were "software" issues with key cards not working and needing to be... More 

Helpful?
Thank StevenRLee
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for taking the time to post a review of your stay. I am sorry to hear about the issues your experienced with our housekeeping staff. Also, I apologize for any inconvenience you experienced with your key card, I hope you can understand that these things happen and are sometimes out of our control. Our team is committed to... More 

Chennai (Madras), India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 14, 2016

Extended Stay America - Oakland - Emeryville - I have been with this hotel 3 times in last 1.5 years.. I would prefer this hotel on my next visit as well & recommend to my friends & other colleague. It has very good rates especially corporate discount which they have offers as well. First, they would ask for your preference... More 

Helpful?
1 Thank mails4ravikumar
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I really appreciate you taking the time to write a review of our hotel. I am glad that you enjoyed your fully equipped kitchen and our wonderful staff during your visit with us. I will be sure to share your kind remarks with our team. As well, thank you for recommending our hotel to friends and colleagues and thank you... More 

Taguig City, Philippines
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 stars Reviewed May 26, 2016 via mobile

Stayed at this hotel since it was close to UC Berkeley. This hotel truly exemplifies the saying "you get what you pay for". First, they have us a smoking room when we booked for a non smoking room. The receptionist aid that the type of room we wanted was not available in the non smoking floors (even though we got... More 

Helpful?
Thank Rollingredstone
Manager_11525, Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for taking the time to write a review of our hotel. I apologize that you were placed in a non-smoking room and that our housekeeping policy was not explained to you upon check-in. As well, I am sorry to hear that you were not satisfied with our location. Your comments will be useful as we continue to improve... More 

Los Angeles
Level Contributor
66 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 stars Reviewed May 23, 2016 via mobile

Sometimes, as business travelers, we have to choose a hotel based on our company budget. In Oakland I am always challenged to find an acceptable hotel under 150. (I'm usually at Hamptons, HIE etc) I've stayed at Extended Stay America's before and have been under whelmed. This ESA is similar to the 2 other ESA's I have stayed at. Hence... More 

Helpful?
Thank ganon
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I appreciate your comments about our staff; however, I sincerely apologize that your experience was not to our company’s high standards. Your comments were reviewed by the staff, and we will make sure we are clearly communicating our amenities during guest arrivals as well... More 

Mountain View, California
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 23, 2016 via mobile

I never been treated with more disrespect than during my 3 night stay at this particular God forsaken Extended Stay. The guests here are always last and not first. Please don't need to utilize a bathroom while waiting in line to check in. Good luck with that. If your reservation clearly states a non-smoking suite that's what you expect on... More 

Helpful?
1 Thank Glenn B
Manager_11525, Owner at Extended Stay America - Oakland - Emeryville, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding your stay is unacceptable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will make sure each guest receives professional customer service as well as clarification about our amenities during guest arrivals. Additionally, I will retrain our... More 

1 review
5 of 5 stars Reviewed May 19, 2016 via mobile

great place to stay nice rooms close to everything close to freeway and movies there is a lot to do I enjoy my stay at Extended stay I enjoy the water and the view they have a full size counter top stove the beds are great clean I hope you pick extended stay when you travel

Helpful?
Thank BlasaEsteban C
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

It is so rewarding to read that you had a wonderful stay with us. Thank you for your comments. I’m so pleased to read that you enjoyed our convenient location, comfortable rooms, and our friendly customer service! I will be sure to share your great feedback with the entire team. Thank you again for posting your review. I do hope... More 

Marietta, Georgia
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed April 9, 2016

The staff seemed overworked and hardly had time to pay attention to me while checking in. It took them a couple minutes to actually assign me a room because they were having to check to see if there were any clean rooms to begin with. (To their credit, they were at least pleasant.) Luckily, my room was clean was I... More 

Helpful?
1 Thank ZachYok
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for posting a review of our property. We appreciate you letting us know about your experience at check-in as well as the issues you experienced with our Internet services. In response to your feedback, I will make sure we are providing efficient customer service as well as speaking with our service provider about the mentioned issues you experienced.... More 

Riverside, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 4, 2016

The hallway smells really awful, crumbs all over the carpet hallway. The room smells worst. When I told one on the lady my mom got sick from the smells, she dismissed my concern. Deodorizer..no use. Bad costumer service. Furniture laminate falling out. Location is bad. Free breakfast is a joke. Charging security deposit, are you serious!

Helpful?
1 Thank Tanotoba
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your experience was not to our company’s high standards. Please accept my apology. Your comments were reviewed by the staff, and we will make sure we are thoroughly inspecting rooms prior to guest arrivals as well as reviewing our... More 

Orem, Utah
Level Contributor
251 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
3 of 5 stars Reviewed April 3, 2016

I hadn't been to this location before so I thought I'd give it a try. Check in didn't go so well as the young lady told me she had to take a copy of my drivers license. I explained to her that I don't do that for anyone and if she had to have it then she should cancel my... More 

Helpful?
1 Thank Dale K
Manager_11525, General Manager at Extended Stay America - Oakland - Emeryville, responded to this review

Thank you for providing us details about your stay. Please accept our apologies for your experience at check-in. In response to your feedback, I will review our check-in procedures with our front desk staff and make sure we are providing each guest with professional customer service. Still, I am glad to read that you had a satisfactory stay overall and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - Oakland - Emeryville

Address: 3650 Mandela Pkwy, Oakland, CA 94608-3565
Location: United States > California > Oakland
Price Range: $123 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Oakland - Emeryville 2.5*
Number of rooms: 149
Reservation Options:
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Also Known As:
Extended Stayamerica Oakland-Emeryville Hotel Oakland
Extended Stay America Oakland
Extended Stay Oakland
Oakland Extended Stay
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