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I’ve stayed at this hotel numerous times during the past 5 years and twice in the last 2 months. Both times the rooms were in similar condition. Carpets need cleaning/replacement and sheers were grey and soiled as well as torn. Otherwise room was clean but...More
Response from Tim H, Manager at Courtyard Novato Marin/SonomaResponded 3 weeks ago
Good Day, and Thank you, for your review of our hotel. We value your opinion and your business. At Marriott we have the highest standards for cleanliness, and we are glad you have found our rooms always clean. We do professionally clean our carpets although...More
Great Courtyard in the north bay.
Located about 20 min north of the golden gate bridge with easy access to the city.
Lots of free parking with Marin Airporter bus across the street. Shopping center with lots of options behind the hotel.
In the hotel...More
Had an unexpected trip to San Rafael this passed week and it was impossible to find hotel rooms because of a large convention in San Francisco and displaced people from the wild fires up in Santa Rosa. Was grateful to find a room in the...More
I was in California to help out with the recent wildfires in the Napa/Santa Rosa area and stayed at this Courtyard by Marriott for a couple weeks. The rooms were very clean, mattresses were extremely comfortable, housekeeping was great, but the front desk staff was...More
Pharadee checked us in and she was nice, courteous and cordial. After we checked in, we came out and asked the front desk about wine country and nearby winery recommendations. This other front desk lady Reyna was short and used all sorts of excuse to...More
1 Thank CekayFarnsworth
Response from Tim H, Manager at Courtyard Novato Marin/SonomaResponded November 8, 2017
Hello and Thank you for your review of our hotel. We are sorry to hear about the issues you have described with members of our staff. We also apologize for the erroneous wake up call, that never should have occurred. At Marriott we strive to...More
The Marin Airporter is a dedicated charter bus service that makes 5-8 stops throughout Marin County and then ends at San Francisco Airport. The fair is typically under $30 one way. As for Muir Woods, while there isn't a... More
The Marin Airporter is a dedicated charter bus service that makes 5-8 stops throughout Marin County and then ends at San Francisco Airport. The fair is typically under $30 one way. As for Muir Woods, while there isn't a "Tour" from the Courtyard, there are shuttles from car parks to Muir Woods provided by Marin Transit, for time tables and schedule the Route Number is 66. A typical fare is $5 each way.
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"Top floor. Request non-adjoining room for the quietest experience."