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DoubleTree by Hilton Hotel Los Angeles - Norwalk

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DoubleTree by Hilton Hotel Los Angeles - Norwalk
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547 Reviews from our TripAdvisor Community

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Showing 524: English reviews
Alameda, California
Reviewed 5 days ago NEW

Needs some updates. All around. The rooms leave a lot to desired but for the two nights we needed it. It was fine. The whole place has a really great staff. All ready to help you with a smile. And that made a world of difference

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Helpful?
Thank 9abrilm
San Diego, California
HOTEL’S FAVORITE REVIEW
Reviewed January 7, 2017 via mobile

I was on a business trip and had a major illness. The "use a whole box of tissue every night for three nights" kinda of sickness. This is important because for the first time in about 20 years the room, the quiet, the bed comfort, and the small things became supremely important. The room was comfortable, the bed made being...

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Helpful?
Thank ConVivo
About Hotel's Favorite Review
Scottsdale, United States
Reviewed 5 days ago NEW

Excellent customer service at front desk during check-in. Staff were pleasant and the hotel seemed inviting. Hotel bar was fantastic and friendly. Great selection of drinks. Restaurant had a great selection of food. The breakfast buffet and the breakfast staff were amazing! Would not recommend for long business stays. No mini-fridge, premium internet was mediocre, unable to connect laptop to...

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Thank Jennifer H
Lancaster, United States
Reviewed 5 days ago NEW

This hotel is at great location, very clean, the service at the restaurant is the best specially the breakfast, very friendly staff. Close to freeway, Disneyland and other attractions. excellent location to anywhere in Los Angeles.

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Thank miguelcJ3158RJ
Attleboro, United States
Reviewed 1 week ago NEW

Got a good rate and was located in right area for my needs. Staff was helpful as always. Only drawback I suppose is if one has to get to LAX or Downtown during the morning rush...you would be inbound traffic!

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Helpful?
Thank rogerbA7511QF
Los Angeles, California
Reviewed 2 weeks ago

The overall look on the hotel could use an upgrade or could look more cleaner. We stayed her on an emergency stay. The front desk receptionist that checked us in was so nice and helpful. I think for the price I paid for the room it was worth it, could be a little bit better.

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Thank Mayra T
Reviewed 2 weeks ago via mobile

First room they gave us smelled like raw sewage. Then they moved us to a nice room. Not a hotel to visit if you like long hot showers though. The breakfast buffet was too expensive for the selection they had...$15 per person. Food was ok, though. People were very nice. There were several tours staying at the hotel while we...

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Thank Dee S
Santa Ynez, California
Reviewed 3 weeks ago

Hotel is outdated and dirty. Not up to Hilton standards nor mine. Called Hilton and the hotel staff called giving excuses. Staff was not welcoming and unprofessional. The property was not explained at all.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank B7945RGscottl
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review

Dear B7945RGscottl, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service and housekeeping concerns. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that the next time you’re in the area...

San Diego, California
Reviewed 4 weeks ago

I've been in several hiltons lately where construction is going on yet prices remain high and never disclosed during reservation. I may not seem like a big deal, but walking in and immediately met with tarps and detours is distracting and not a place to impress clients.

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Thank R5242PXbizguy
Poway, United States
Reviewed 4 weeks ago

Do not stay here. This location is old, smells old, rooms are falling apart. My shower did not work and the front desk was rude when I asked to switch and tried to make me wait while a maintenance guy fixed it instead of helping me. Once I got into the new room the floors were damp and smelled weird...

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Thank G4930ZWdaniellel
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel Los Angeles - Norwalk, responded to this review

Dear G4930ZWdaniellel, We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the many issues encountered throughout your visit, and we’re working with our team to ensure the situations don’t happen again. If you return to our area, we hope you’ll stay with us again and give...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the DoubleTree by Hilton Hotel Los Angeles Norwalk. The hotel is within easy reach of Southern California landmarks such as Disneyland (11 miles), Universal Studios (24 miles) and Knotts Berry Farm (7 miles) We are centrally located in between Downtown Los Angeles and Orange County. So if you are going to the soak in the sun in Santa Monica Beach (29 miles) and surf the next day at Huntington Beach (29 miles), our hotel will be the place to be. Wherever you may be flying in, whether it is Los Angeles International Airport (21 miles) or Long Beach Airport (11 miles) or John Wayne Airport (24 miles), the hotel can provide an easy location to find. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Los Angeles - Norwalk

Address: 13111 Sycamore Drive, Norwalk, CA 90650 (Formerly Bluestone Hotel)
Location: United States > California > Norwalk
Price Range: $127 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Los Angeles - Norwalk 3.5*
Number of rooms: 171
Reservation Options:
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Also Known As:
Marriott Norwalk
Norwalk Marriott
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree by Hilton Hotel Los Angeles - Norwalk staff and other travelers.
2 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Los Angeles - Norwalk staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Avoid Adam Stanchina at all costs.”
 of 5 bubbles evetsneb, Nov 20, 2016 | Read review
“Great breakfast buffet.”
 of 5 bubbles 104jaker, Nov 14, 2016 | Read review
“All the rooms are great, and I go there a lot.”
 of 5 bubbles CateL741, Oct 26, 2016 | Read review
“Ask for a room facing parking lot to avoid freeway traffic”
 of 5 bubbles GREENCHILEcam, Sep 21, 2016 | Read review
“Book directly through HHonors, pick your room before arrival, all done via app. So easy this way!”
 of 5 bubbles MiniVacayLuvr, Sep 13, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question