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DoubleTree by Hilton Hotel Los Angeles - Norwalk

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13111 Sycamore Dr, Norwalk, CA 90650-8339
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (100)
Room & Suite (49)
Dining (10)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel Los Angeles - Norwalk
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 8 hotels in Norwalk
Location
Cleanliness
Service
Value
Welcome to the DoubleTree by Hilton Hotel Los Angeles Norwalk. The hotel is within easy reach of Southern California landmarks such as Disneyland (11 miles), Universal Studios (24 miles) and Knotts Berry Farm (7 miles) We are centrally located in between Downtown Los Angeles and Orange County. So if you are going to the soak in the sun in Santa Monica Beach (29 miles) and surf the next day at Huntington Beach (29 miles), our hotel will be the place to be. Wherever you may be flying in, whether it is Los Angeles International Airport (21 miles) or Long Beach Airport (11 miles) or John Wayne Airport (24 miles), the hotel can provide an easy location to find.
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Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Parking
Paid wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Fax / photocopying
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Safe
Iron
Coffee / tea maker
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English, Spanish
Hotel links
Special Offer:Price Match Guarantee
797Reviews7Q+A63Room tips
Traveler rating
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  • 64
  • 45
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Popular mentions
Addy wrote a review Jul 2020
1 contribution
I went there for a family vacation and we stayed 2 nights, hotel is very nice but during our stay it smelt like mariguana for 2 days in the elevator. We got to our rooms and they didn’t get cleaned no room service was done. Multiple calls to get ahold of front desk and no one answered. Overall won’t stay there again.
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Date of stay: July 2020Trip type: Traveled with family
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LJV3234 wrote a review Jul 2020
Mountain View, California1 contribution
I'm a diamond member at Hilton, and I visited this place a few weeks back. Then, it was fine overall. But in my recent stay a few days ago, I'll just point out few disastrous instances so that others may consider this for future stays.

 1) Front desk employee yelling loudly on the phone line asking "where are the keys at?" to another employee. No greeting whatsoever.
 
2) The front desk employee grabs the bin for 'drop off the keys here,' takes it to his desk, pulls the keys out from there, gives to me without even sanitizing. Are you serious? What happened to "Hilton’s Commitment to You During COVID-19" posted on your website? Is this a joke..?

 3) They won't deliver supplies to you claiming they don't carry that at their property. I visited this property a few weeks back, and had slippers delivered to my room. I asked for same thing, and was flatly denied without even checking. Sure. Convenient way to ignore customers. 

4) They have these stickers on doors with 'safe' marked, but those seals are broken. Are these just for marketing purposes to pretend like this room is properly cleaned? Let't assume it is cleaned properly per CDC standards, if you're not following my points 1,2,3 above, this is pointless.

I don't want to catch Covid-19. I did not feel safe staying at this property.
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Date of stay: June 2020
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johnathan2020 wrote a review Mar 2020
1 contribution
Me and my partner enjoyed our stay. Really loved the room and the gym.. the room service was great. The movies that they had for rent were a great selection. There are loads of things to do outside out the hotel locally. Many good food places to eat. Lobby is great. Free detoxing water in the lobby. Great stuff. The staff is the best part.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: February 2020
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Response from Explore47167868621, Front Office Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk
Responded Jun 2, 2020
Thank you for staying with us. We appreciate your kind feedback!
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Dreamer556307 wrote a review Feb 2020
1 contribution
I would not stay here again. It was hard to find help. Many calls went unanswered. Very noisy at night. Food was good. When I was able to get someone to assist me, the service was great. I’d personally try to find an alternative.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: February 2020
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Location
Cleanliness
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Trip type: Traveled on business
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Response from Jet38568821740, Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk
Responded Feb 29, 2020
Dear Dreamer556307, On behalf of our team I would like to apologize for not exceeding your expectations. We will share your feedback to our staff and use this as a tool to improve our service. We do not want this incident to tarnish our reputation, please feel free to contact me directly if there is anything I could do to Make It Right. We hope that you give us another chance again sometime in the future. Yours truly, Cyprian D.
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The_Dude_in_SB wrote a review Feb 2020
Santa Barbara, California3 contributions
We opt to stay at this hotel for the majority of our business gatherings, and it's always been a pleasant place to meet, relax, and recharge. There is a well-placed bar in the lobby area that is helmed by Kathy and she rocks it! As with all DoubleTree properties there is always the cookie at check-in :)
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Review collected in partnership with DoubleTree by Hilton
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
1 Helpful vote
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Response from Jet38568821740, Manager at DoubleTree by Hilton Hotel Los Angeles - Norwalk
Responded Feb 26, 2020
Thank you for the kind words, we hope to see you again soon. Thank you for the loyalty.
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Previous
PRICE RANGE
$129 - $252 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marriott norwalk, norwalk marriott
FORMERLY KNOWN AS
Bluestone Hotel
LOCATION
United StatesCaliforniaNorwalk
NUMBER OF ROOMS
171
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Frequently Asked Questions about DoubleTree by Hilton Hotel Los Angeles - Norwalk
Which popular attractions are close to DoubleTree by Hilton Hotel Los Angeles - Norwalk?
Nearby attractions include AMC Norwalk 20 (0.1 miles) and Big Busy Bee (0.6 miles).
What are some of the property amenities at DoubleTree by Hilton Hotel Los Angeles - Norwalk?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at DoubleTree by Hilton Hotel Los Angeles - Norwalk?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel Los Angeles - Norwalk?
Yes, free parking is available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Los Angeles - Norwalk?
Conveniently located restaurants include Outback Steakhouse, Sonoma Grill and Vines Bar, and Habit Burger Grill.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Los Angeles - Norwalk?
Yes, guests have access to a pool and a fitness center during their stay.
Is DoubleTree by Hilton Hotel Los Angeles - Norwalk located near the city center?
Yes, it is 0.4 miles away from the center of Norwalk.
Are any cleaning services offered at DoubleTree by Hilton Hotel Los Angeles - Norwalk?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Los Angeles - Norwalk offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel Los Angeles - Norwalk?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to DoubleTree by Hilton Hotel Los Angeles - Norwalk?
Many travelers enjoy visiting Rancho Los Alamitos (9.5 miles), Watts Towers (9.9 miles), and Rancho Los Cerritos (8.8 miles).