The room was pretty clean but there were some issues with the amenities. The suite has no microwave, no coffee pot, and no safe. There is only one small sink for the entire suite. There is no door separating the toilet, shower, and bathtub. The phone in the suite worked intermittently. The gym is closed on weekends because they do not have anybody to clean it on Saturday and Sunday. REALLY. When we checked out we had to wait over a half hour to get a luggage cart. There are other Marriott hotels in better locations.
Location is great with access to the newport bay trail. They do charge for daily parking. Everything is typical Marriott quality with one exception. We had a room with king bed and a sofa bed. Sofa bed was the worst ever. OMG, was it bad!! My 9-year old girl said she could fee the spring. Don’t stay at this hotel if you expect to use the sofa bed.
I waited almost 4 weeks to write this in hopes it would be more accurate than angry. My son got married in September & he & his new wife were just returning to work from Covid lay-offs. A two day stay was all the time they could be away, but a mini honeymoon was going to have to be enough. I made the reservation online & a few days before they were to arrive I called to order champagne to be waiting in their room. The girl said I needed to present my card in person to pay for the room. We made a quick 40 mile drive that evening & the assistant manager Hannah ran my card & said it was paid for. She assured me they could add charges to the room from the restaurant & bar. After a beautiful wedding they went to their quick getaway. The next evening my son called for room service. He was told they had checked out & weren’t allowed to be in their room. He told Hannah his room key still worked & they hadn’t checked out. Hannah told him she couldn’t do anything to fix it over the phone. I drove there at 10 pm. Hannah told me my card had been declined when they checked in but she ran it thru anyway (how does that work?). I paid for the 2nd night with a debit card to separate the transactions. I checked with my bank. My card hadn’t been declined. I got an email from Hannah apologizing for any miscommunications. A couple days later I got a call from a manager “Anthony” who gave his apologies & said they “thought” my son checked out because the cleaning lady didn’t see anything in the room when she went into the room to clean. Anthony said I’d receive a free night stay to compensate for the miscommunication & I’d receive something in a week ... still nothing. This place was a terrible experience. …
From start to finish, the hotel was great. Yes, it’s terrible to be traveling during COVID, but the hotel is making the best of it by providing kind and understanding service. THU at the registration desk was amazing— after explaining we were here for a much needed away-from-the-kids staycation, she upgraded us to a higher floor corner King room that was incredibly quiet and still had a great view of the bay. She was also so personable and made us feel extremely welcome. Just a tip: that if you enter a room and decide it’s not what you want, due to COVID guidelines, you may not be able to move to another room. Luckily we switched rooms right at registration.
Families come here on Friday and Saturday for short getaways so pool is packed and food choices limited. To check-in you leave your name and check back periodically to see if they have a room ready. Why not take your cellphone number and on a first come first served basis call when ready? Have a number for take-out and order from your room and they ring your room when your food is ready???