This was my first time staying here. The staff were friendly and helpful, especially, Ken, at the front desk. My room was comfortable and quiet. With the pandemic, I felt safe and at ease with all the precautions they followed. Thanks for the bottle of wine.
Thank you so much to the team at the Embassy Suites Napa Valley. This team really has their act together. I was so impressed with how quick the check-in was. In minutes I was in my suite. My suite was on the 3rd floor in between views of the pool and pond. What a beautiful view. The sound of the water actually put me to sleep while I was lounging by the pool. My room was spotless! The property is so well maintained. This really shows how much the engineering department cares. They are giving out a bottle of wine for every bite you stay. The breakfast isn't their normal (thanks to covid 19). However, they put out a pretty decent selection of food. Thank you all for a GREAT stay ! I'll definitely be back
No hot foods for breakfast, just grab and go with muffins, boiled eggs, yogurt and granola bars and some fruits. We have stayed at Best Western and other Hilton Brand hotels at the height of this pandemic and they have MADE TO ORDER breakfast included in your stay. Not with embassy suites. They also charge $20 for overnight parking, unless you park on the street.
Stayed here to visit Napa, room was on the ground floor. The rooms was ok the fan in the bathroom did nothing so the bathroom was rather damp, towels never dried. Lots of people had dogs, this told us the room would have likely had a dog in it in the past, I do not believe the hotel pays for a pet cleaning service after every stay with a pet. Service lacking, staff we saw whilst we were there were quite unhelpful. The rooms ac system was dated, the rooms almost felt damp. The bed was very comfy. The outside of the hotel was very nice, shame they are too tight to put new bulbs in the lights on the outside. Bottle of cheap wine every night complimentary. A very expensive hotel for what you get. Located pretty bad, next to a freeway. Not recommended.
We were in town for a wedding and this hotel had comfortable rooms, great pool and fantastic staff! Even with all the Covid junk! Super close to downtown and the Napa outlet mall! The indoor pool looked great but was closed due to Covid
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing