Excellent B&B and it was a very pleasant experience. The only reason why I didn't give it a 5* rating is I was under the impression it was run by Jim & Jamie (if you read past reviews), and that is not the case. A corporation purchased it, so you will not meet the owners, and it won't have that personal touch. You will not be greeted by anyone, in fact, the only time you encounter staff is at breakfast. By the way Isabella is amazing, so sweet and has the biggest smile, you can tell she loves the Inn and she will make you feel very welcomed. The location is perfect and easily walk- able to downtown Napa - about 5 to 10 minutes. Free parking in the back, and there are little areas around the outside for seating. The Inn only had a few guest at the time, so we sat on the front porch and had it all to ourselves. This was a special birthday for me, and my husband worked with the staff to make it special and helped to arrange a bottle of champagne and balloons. He said they were pleasant to work with and made it happen seamlessly. Our room was a great size and had everything we needed. It was very clean! It had a corner bathtub, comfortable bed and plenty of storage area. Our room was at the front and being on the main drag, you can hear traffic, but it didn't bother us. If you are a light sleeper you might want to bring earplugs. Note to staff: perhaps you can provide a white noise machine for those light sleepers :) I was surprised by all the labels saying don't do this, or don't do that. I get it - we have a rental property and you want to communicate things to your guest on how to operate things, but they can be toned down a bit, or perhaps smaller labels? Check in was easy, but you need to make sure you read everything on how to get in, as no one is there to greet you. They have cookies downstairs when we checked in during the day - what a nice touch. Getting to the wifi was an issue. You have to go to the provided ipad in your room and select the wifi icon. Since the ipad is not locked down and past guests must have modify it, and we had to dig for the App. Fortunately my husband is in IT and is a tech person, so he was able to figure it out, otherwise we would of had an issue. Also, in order to know how to adjust the heating in the room, you had to go to the ipad. Having an ipad in each room to facilitate things, just didn't make sense. This isn't a modern B&B, so not sure why the owners want it to be high tech. I think they complicated things - a simple book or one page summary would have made things simple. Breakfast is amazing!!! We spent 2 nights at the Inn, but missed the first morning's breakfast as we had an early hot air balloon flight. We reached out to the staff and they arranged a grab and go breakfast for us - thank you! The second morning we were greeted by Isabella and had coffee and orange juice as we wait for the breakfast to be made (made to order and fresh). It was pouched eggs, over rosemary potatoes and homemade break and homemade jam - it was delicious and gourmet, restaurant quality for sure! Overall, would I stay again - of course! Like I said, there were just a few hiccups, but overall it was a great stay! …
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.