Carneros Resort and Spa
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About
#2 of 4 resorts in Napa
Location
4.6
Cleanliness
4.7
Service
4.5
Value
4.0
Carneros Resort and Spa is the authentic Napa Valley escape. Nestled on 28 acres surrounded by rolling vineyards, this newly revitalized resort lets guests experience stylish cottage-style accommodations and elevated amenities that reflect the area's distinct charm. Relax in a private cottage featuring unique touches like alfresco showers and a private landscaped garden. Indulge in seasonally inspired dining at one of the resort's three restaurants, FARM at Carneros, Boon Fly Café, and the guest-exclusive Hilltop Dining Room. Enjoy a relaxing spa treatment at the new Spa at Carneros, or lounge poolside and enjoy panoramic views of the countryside. Resort Features: • Situated on 28-acres surrounded by rolling vineyards • 100 Cottages, Residences and luxury Homes • Three full-service restaurants, including the highly-acclaimed FARM and Boon Fly Café • Adults-only pool with stunning vineyard views • Additional family pool with lap swimming • Newly-renovated guest-only luxury spa • Compli
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Children Activities (Kid / Family Friendly)
Electric vehicle charging station
Valet parking
Wifi
Hot tub
Pool / beach towels
Swimming pool toys
Pool with view
Adult pool
Outdoor pool
Heated pool
Yoga classes
Fitness classes
Personal trainer
Sauna
Coffee shop
Restaurant
Breakfast available
Complimentary welcome drink
Kids' meals
Outdoor dining area
Wine / champagne
Poolside bar
Bicycle tours
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Neck massage
Steam room
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Sun loungers / beach chairs
Sun terrace
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Fireplace
Housekeeping
Private balcony
Minibar
Flatscreen TV
Walk-in shower
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Private bathrooms
iPod docking station
Complimentary toiletries
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Great View
Languages Spoken
English, Spanish
Location
4048 Sonoma Hwy, Napa, CA 94559
Carneros Resort and Spa
Getting there
Car recommended
Grade: 39 out of 100
39
Metropolitan Oakland Intl Airport
37.5 mi•
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Sonoma County Airport
31.2 mi•
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Rental Cars
276 Restaurants
within 5 miles
1630Reviews12Q+A100Room tips
Reviews
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We chose the Carneros Resort and Spa for a 75th birthday celebration, and what a wonderful three days. We loved our stay in Quail 8 with its luxurious furnishings and delightful garden (an outdoor soaking tub, with leaves from the tree was a treat.) The staff were very welcoming and fun: Sammie at the front desk, Taylor the concierge, Marco, Stephanie at Hilltop (she makes great drinks), the wine guy at the Post, and more. We had excellent spa treatments by Milton and Diana. Melissa at Boon Fly ensured we had a fabulous dinner one night. Using their bicycles for a ride along vineyards full of fall colors. Reading and enjoying the hilltop pools. A most relaxing, restorative, stress-free celebration.
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Date of stay: November 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edward Costa, General Manager at Carneros Resort and Spa
Responded 2 weeks ago
Dear cindyjs119, What a pleasure to read such positive feedback about our team following your recent stay at Carneros Resort and Spa. We are truly delighted to know that you were able to experience the magic of Carneros. We are already eager to welcome you back in the near future, and remain at your service to help coordinate a wonderful experience in Napa Valley. Sincerely, Edward Costa Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This review is about the spa. When compared to services from other spas, I was surprised that the staff took shortcuts for the price one pays. The ambiance, location, and most of the amenities are nice. The staff was prompt in replenishing supplies and with cleaning.
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Date of stay: October 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edward Costa, General Manager at Carneros Resort and Spa
Responded 2 weeks ago
Dear Lynnbrownstone, We appreciate your business and value your honest feedback. Your comments have been shared with the resort team as a critical way of understanding how we can improve. We hope to have the opportunity to welcome you back for a more positive experience in the future. Sincerely, Edward Costa Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful, quiet stay! Celebrated anniversary in a luxurious cabin with our own private outdoor area with fire pit and outdoor shower and large bathtub. Room and spaces were exceptionally clean and all anticipated amenities were provided. The Farm restaurant was amazing. Walking distance from our cabin.
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Date of stay: October 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Book early at the Farm restaurant.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edward Costa, General Manager at Carneros Resort and Spa
Responded 2 weeks ago
Dear Hellar2018, Thank you for taking the time to share feedback regarding your recent stay, and for your loyalty to Carneros Resort and Spa. We sincerely appreciate your kind words and are delighted your experience at Carneros was a special one. Please know your feedback has been shared with our team. We hope to welcome you back again soon. Sincerely, Edward Costa Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our 3rd time at Carneros. What a spectacular property. Upon arrival we had the pleasure of meeting Abi at the resort this trip and I must say he was exceptionally helpful to make sure we were well taken care of and had a great time. He went well above and beyond to make sure our stay was 5 star.
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Date of stay: October 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edward Costa, General Manager at Carneros Resort and Spa
Responded Oct 25, 2023
Dear Lance L, Thank you for taking the time to share feedback regarding your recent stay, and for your loyalty to Carneros Resort and Spa. We are simply delighted to receive your compliments. We are proud of our talented team members and will share your kind words with them. We will look forward to welcoming you back to your home-away-from-home again soon. Sincerely, Edward Costa Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Such a wonderful, peaceful place. It’s a quiet resort interwoven into the farmland. We stayed in a 2 bedroom cottage very close to the front entrance and it was very spacious-great for 2 couples. Definitely take advantage of the gorgeous grounds by exploring all the nooks and crannies. Everything is stunning! The market on site is perfect for morning coffee, breakfast, snacks to have on hand in the cottage and of course a great selection of wines. Adult pool area is nestled into vineyard fields with incredible views of mountains & surrounding land. Staff is friendly & engaging-shout out to Misa who was our favorite. Highly recommend this resort and will definitely return.
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Date of stay: October 2023Trip type: Traveled as a couple
Room Tip: Make sure you have a wine opener in your room!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edward Costa, General Manager at Carneros Resort and Spa
Responded Oct 18, 2023
Dear ttimeatharrods, We truly thank you for this wonderful review of your recent experience at Carneros Resort and Spa. Feedback such as yours is a token of strong motivation for us to always deliver the best service to each of our valued guests. We thank you for choosing Carneros, and hope to welcome you back very soon. Sincerely, Edward Costa Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are staying in a vineyard suite for a business/company trip. The large bathroom area has multiple outlets. NONE of them work! They have a lighted makeup mirror and that does not work either! Couldn’t use a hair dryer or curling iron, flat iron. Etc! We notified management 3 days in a row and each day they “fixed” the problem, but the outlets still don’t work! Imagine getting ready for business events trying to do your hair next to a bed outlet looking at a wall - NO mirror because none of the bathroom outlets work!!! Also, our Vineyard suite did not have the wine dispenser, or matches for the fire 🔥 place, outdoor fire pit. This place has amazing views but does not suit the price tag! You are better off saving 50% and staying at Silverado or somewhere else!
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Date of stay: October 2023Trip type: Traveled on business
Value
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edward Costa, General Manager at Carneros Resort and Spa
Responded Oct 4, 2023
Dear Patti S, Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. Enjoying your in-room amenities should be an easy and pleasant experience, and we fell short of that expectation. Although we hoped to resolve your issues during your stay and made a few attempts, we understand your visit did not rise to our service standard. We hope to connect directly to extend our sincerest apologies. Sincerely, Edward Costa Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Just so we are clear, we will never be staying at Carneros again after coming here every year for 4 years in a row. Before we get into the negatives; the only thing that has been consistently good has been Boomfly which seems like its not part of the resort; because it exists on the outside; and has consistent employeesmanagement. Over the time we have booked rooms here, we have stayed in their bungalows and now on this trip we upgraded to the Home which were much more expensive. They say they give you complimentary breakfast, it’s just a table of meats sitting on a table full of flies. The services at Hilltop restaurant is non existent; they are always understaffed and what comes out of the kitchen always takes forever. They could have brought it out on 4 plates, but it came out a la cart on 20 plates; and they screwed up most of the food they brought out to the table. Over the last few years it has been worse and worse; the first time we had Hilltop you could get excellent breakfast plates and speciality drinks. The menu was extensively then. Now it’s just 4 items on the menu, and everything you ask for is an extra side. Do not go to Hilltop until they fix the service there. The pool up there also needs work; there is deferred maintenance there; and it’s a shame they’ve lost the will to care for their property. When we came back to our room after a day out doing activities; we found the door to our home wide open; their house keeping left everything in our room wide open to whomever wanted to walk into our stuff. We didn’t have to open any door or lock to get access to everything in our room; it was wide open. The air conditioning was shut off after we left it on; and the house was hot; which takes a while to cool down. The water pressure in our room was terrible; and that has not always been the case; but now it’s an issue for sure. It’s like taking a shower in a campsite or motorhome; it’s pretty non-luxurious. Don’t expect much in the bathroom department; the sink in the masters have no counter top or anyplace to store your toiletries; so if you wanted to use any of your stuff; good luck. You get this general feeling they are trying to squeeze any penny they can out of his place; they don’t lift a finger or put any effortmoney back into this place. There is a lot of deferred maintenance and you can tell they have skimped everywhere. Just the toilet paper is the cheapest you can find; it will rip you up. House was not as clean as it could be; outdoor areas were not prepped for guests; and there was cockroaches on the deck upstairs and there was a house mouse that ran through the kitchen probably because they left our home wide open. So seems like they have done something to allow these gross things to happen here. The bedding is gross and smells. We had to insta-cart pillows and blanket from target that we picked up at the front desk. No Joke. Remember guys we are not staying here again. But if YOU are staying here remember to bring your own bedding, shower heads, bug at traps, tools to fix issues in the rooms. This is not a 4-5 star resort. This is a DIY resort. The keys to the home don’t open many of the doors on the property, so you feel locked out. You can’t get back to your house from many of the areas you have to use the garage key to walk thru the car paths. They didn’t think that one through. The service at the high end restaurant is pretty terrible. They have these managers hounding the staff micromanaging them; but they can’t do anything quick. Drinks take 45 mins to get from the bar; which is unacceptable, and food from the kitchen takes over a hour. Just to get the check looked like a very confusing mess that required a manager to overlook the waitress which seemed very unnecessary. Very inefficient staff, and management. You would think a restaurantar would focus on service and getting fooddrinks out to the customers; and focus on customer service. It is the reverse. The front desk is very confused as well; when you call for anything; you need to call twice. If you ask a question they say; oh yeah we could do that, maybe get you a late check out; oh no we can’t do that. Then why say you could? Trying to get someone to pick you up to take you anywhere on property; you need to call twice; and they always say they got a lot of requests; but nobody is here! They are very unprepared. Car service from the resort is an absolute joke. They tell you at the front that they will take you around NAPA to your destination and they will pick you up if they are available. There is a board in the lobby about this amenity; but when we contacted the front desk to go to Napa they required us to pay $125 dollars for a one way ride; when the bellman said they would do that complimentary. They have been under-construction since May, and there has been little or no progress. They do very poor planning when it comes to construction; they could prep to do an area, get it done, then move on. They’ve had areas of the resort closed for months and the staff are optimistic of the changes will be good; but there is little or nothing to show for it. Why not tell the guests when you are booking they are under construction? What’s the capper for this trip? I called for a bellman. Had to call twice. Then I asked for car service to the airport (concord) which I was told they could handle us. Expecting a fee. They told us they could not accommodate us… big shocker. They said they could outsource us to a van company for $450 to airport. I found the cleanest UBER black SUV in the area to drive us for $150 to the airport. What a rip. But we should expect this from this place. Do they have good employees here? Yes. They have some innocent great waitresses and bellmen’s. But their management is so unorganized they have no clue; and it cascades down on the guests.…
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Date of stay: September 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edward Costa, General Manager at Carneros Resort and Spa
Responded Oct 6, 2023
Dear Jeff S, Thank you for taking the time to share feedback regarding your recent stay, and for your loyalty to Carneros Resort and Spa. I would like to sincerely apologize for the disappointing visit to our resort. Please know that our team is reviewing your comments in great detail with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this experience from occurring in the future. I have sent you a follow up message. I can also be reached directly at mford@carnerosresort.com. I hope to connect with you soon. Sincerely, Michael Ford Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There's nothing bad to say about this fantastic venue. We attended a wedding, and all the details were handled by the Carneros staff, and everything went off without a hitch. The rooms were spacious with a nice private patio area perfect for coffee in the morning or an afternoon nap. I read they had some glitches during the pandemic, but those problems seem to be completely behind them, and we are sure you will have a fantastic experience.
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Date of stay: July 2023Trip type: Traveled with friends
Room Tip: If your room is near the main road, there is some traffic noise. If you think that might be a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edward Costa, General Manager at Carneros Resort and Spa
Responded Aug 15, 2023
Dear TheInveterates, What a pleasure to read such positive feedback following your recent stay at Carneros Resort and Spa. We are truly delighted to know that you were able to experience the magic of Carneros. Our team is already eager to welcome you back in the near future, and remains at your service to help coordinate a wonderful experience in Napa Valley. Sincerely, Edward Costa Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Do not stay here. When the hotel mistakenly placed us in a room with one bed (even though we are relatives and not a couple and booked a double) the manager shrugged and said too bad that’s all we have left. He claimed that their “system” reflects a single bed reservation. When asked what he would do to help remedy the situation he literally said “we’re not going to do anything.” Can you imagine? No other hotel - from a Holiday Inn to a Four Seasons - would treat a guest like that, for the privilege of a $1,000/night rate. They could have given us a complimentary bottle of wine, or comped the room snacks - anything would have been better than the dismissive slap in the face. Mistakes happen, it is what it is. But the “go f yourself” attitude of the manager in this circumstance turned a mistake into something ugly and ruined the weekend. Also when we first walked into the room with the bellman and said we’re in the wrong room, he said they were making mistakes all weekend and that this was the 5th time someone had been put in the wrong room. So obviously this place is a mess, but they make it worse by being rude and dismissive, and making no effort to make a guest feel better about the situation. Stay somewhere else!…
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Starting off Carneros grounds and property is beautiful. The landscape is beyond gorgeous. Truly just beautifully done. Our room was also great. The rooms are individual cottages with their own porch, patio, fire pit, etc. we loved sitting outside by our fire pit in the evening and we used the fireplace in our room every night. That being said, I believe management could use some work. Much of the staff was not trained in proper customer service. Every time we had to call for something we needed in our room we had two call two times. We would call, wait 30-40 minutes and then call again before the items were brought. This happened 4 times. Boon Fly Cafe was the worst customer service we received. We went in for coffee and donuts. Once we finally got seated we place our coffee and donut order. We received our items at a reasonable time frame but never saw our waiter again. No coffee refills or “can I get you anything else”. The family sitting next to us had to flag down their waiter three times before he would come to their table. I had to walk up to the host stand to get my bill and pay. Farm was terrible as well. It is under construction so everything is make shift. You wait FOREVER for drinks. Menu is VERY limited. We would be sitting at our table waiting to order or for refills and all of the hostesses and waiters would be congregating at the front chatting with one another. Very insulting. Not to mention, the first morning there we were woke up at 6:30am by the sounds of drills and construction equipment working by the pool. For the price you pay to stay at the property we were very disappointed in the service we received. For the price I think there are probably much better options available.…
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Edward Costa, General Manager at Carneros Resort and Spa
Responded Aug 7, 2023
Dear lwall1021, Thank you for your review of your recent stay here at Carneros Resort and Spa. We are disheartened to learn about your visit. This is certainly not the Carneros experience we are known for, and we hope we can turn your review into a more positive one should you consider returning to us in the future. Please feel free to reach out to me directly at ecosta@carnerosresort.com, as we hope you will provide us the opportunity to connect with you and learn more from your experience. Sincerely, Edward Costa Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Napa area.
PRICE RANGE
$772 - $1,150 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the carneros hotel napa, carneros hotel napa, carneros inn
FORMERLY KNOWN AS
The Carneros Inn
LOCATION
United StatesCaliforniaNapa ValleyNapa
NUMBER OF ROOMS
100
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Claim Your ListingCARNEROS RESORT AND SPA - Updated 2023 Prices & Reviews (Napa, Napa Valley, CA)
Frequently Asked Questions about Carneros Resort and Spa
Which popular attractions are close to Carneros Resort and Spa?
Nearby attractions include The Grape Escape (3.0 miles), Oxbow Public Market (4.3 miles), and Skyline Wilderness Park (5.0 miles).
What are some of the property amenities at Carneros Resort and Spa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Carneros Resort and Spa?
Top room amenities include a minibar, a flat screen TV, and blackout curtains.
What food & drink options are available at Carneros Resort and Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Carneros Resort and Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Carneros Resort and Spa?
Conveniently located restaurants include The Model Bakery, Cole's Chop House, and Hog Island Oyster Co..
Are there opportunities to exercise at Carneros Resort and Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Carneros Resort and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Carneros Resort and Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Carneros Resort and Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Carneros Resort and Spa?
The staff speaks multiple languages, including English and Spanish.