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4066 Howard Ln, Napa, CA 94558-1324
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Traveler (462)
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Panoramas (7)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#4 of 30 hotels in Napa
Location
Cleanliness
Service
Value
Travelers' Choice
When Kathryn and Craig Hall purchased SENZA, formerly known as La Residence in 2006, they aspired to extend the wine experience beyond the tasting rooms of HALL and WALT wineries, and to give each guest a fuller slice of Napa living. Over the last decade, the Halls helped grow SENZA from a country bed and breakfast to a luxury hotel.
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Room & Suite (360)360
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Meeting rooms
Spa
Baggage storage
Electric vehicle charging station
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Breakfast available
Couples massage
Massage
Concierge
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Fireplace
Housekeeping
Private balcony
Refrigerator
Cable / satellite TV
Walk-in shower
Safe
Wardrobe / closet
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Flatscreen TV
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Modern
Languages Spoken
English
923Reviews21Q+A100Room tips
Traveler rating
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Popular mentions
No T wrote a review Jun 2
1 contribution
We had a lovely stay at the Senza. It's set up as a few separate buildings around a main building where the reception desk is (and snacks, wine, assistance etc). The rooms are comfortable and quiet. This is not a resort-type hotel -- it's more of a cross between a hotel and b&b. A generous continental breakfast menu is available and breakfast is delivered whenever you'd like (we loved the pastries, yogurt, etc). There's a comfortable pool, hot tub, and fire pit. There's also plenty of parking, and you're surrounded by vineyards. We stayed in the Senza suite, which is attached to the Senza loft. There was one large bedroom with a small kitchenette (mini fridge, sink, Nespresso), a smaller room with a sofa bed and TV, and a private patio. Robes/slippers were provided, plus some water in the fridge. The staff were all super helpful, answering lots of questions about food options in the area, jogging routes, random toiletries we'd forgotten to bring, etc. Definitely plan to return again.
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Date of stay: May 2021
Service
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Response from Graham Y, General Manager at SENZA Hotel
Responded 1 week ago
Dear not836, We appreciate you offering feedback from your recent stay with us at SENZA. It is always a pleasure to see how our guests enjoy their time with us and beautiful setting that we have. I am happy to read that you enjoyed the SENZA Suite, as it is one of my favorites rooms also, it has the perfect secluded patio with the vineyard backdrop. I will be sure to pass along your comments about the staff to the team, thank you. We look forward to taking care of you again when your schedule allows some more R&R in wine country. Thank you again for your review. Best regards, Graham
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PeaceM01 wrote a review May 2021
San Diego, California4 contributions3 helpful votes
Right up front, I will clarify that I did not actually stay at the hotel. This review is more about their booking and cancellation process. I booked a room on May 14 and 2 days later decided to cancel it and expected to get refunded within 2-3 days, or 5 days at the latest. 10 days and 2 phone calls later, still had not received my refund for an amount over $1,000. When I called the second time, the customer service representative’s literal answer was that my refund was “stuck in cyberspace”. Not sure what that was supposed to mean exactly but given that this was 9 days after my cancellation and her answer was that my refund would possibly take up to another 10 days, I gave up and disputed the charge with my credit card company. I usually like to give businesses the benefit of the doubt and tried to do so in this case, but this was unacceptable and something I’ve never experienced with any hotel ever before. Given this experience without ever having set foot there, I’m glad I canceled and didn’t choose to stay at this establishment.
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Date of stay: May 2021Trip type: Traveled as a couple
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Response from Graham Y, General Manager at SENZA Hotel
Responded 1 week ago
Dear PeaceM01, Thank you for the time taken to give feedback from your experience with SENZA Hotel. I am truly disappointed to read that your challenges in getting a simple refund from your initial reservation, took soo long and many interactions to try and resolve. I totally agree that the "lost in cyberspace" comment served no purpose in allowing you to have closure on a delayed return of your funds, and is one that I will personally be meeting with all customer service team members to better handle moving forward. While we haven't shown our strengths during your initial involvement with us, I would like to offer my personal assistance should you reconsider a future visit to SENZA, or need local knowledge in finding an alternative place to stay in wine country once you are able to visit again. Please do not hesitate to contact me directly should you wish to discuss this and your recent experience further. Once again, I truly appreciate you sharing this situation with me. Best regards, Graham
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Nick H wrote a review May 2021
3 contributions
- I found a large chunk of skin in my bathroom from a previous guest - The breakfast is disgusting, I understand it's COVID however the effort is embarrassing for $600+ a night - I had a random ladder & all the hotel dirty laundry outside my door for 3 nights - My friends sent me a bottle of champagne to celebrate and I was not made aware. I luckily found it randomly in the mini fridge during check-out - No where to have a drink - Every-time you call no one answers the phone - The front desk is not staffed for a large time during the day. Its like walking into a deserted hotel. I stayed here 2 years ago and it was much better. Terrible maximum 2 star hotel now.
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Date of stay: May 2021
Rooms
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Response from Graham Y, General Manager at SENZA Hotel
Responded 3 weeks ago
Dear nickhS113AV, Thank you for taking the time to offer feedback from your recent stay with us at SENZA. While I am extremely disappointed to to read the items you note, I would like to reassure you that we take all feedback very seriously and reviewed immediately with the management team here, addressing any and all areas of concern. I would also like to put your mind at ease, that what you believed to be skin on your vanity, was in actuality a soap product. Upon inspection and cleaning of the area on your first evening with us, the substance in question, began to lather and dissolve as the area was cleaned. Your comments are valuable to us and we thank you once again for offering them. Best regards, Graham
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ankur1976 wrote a review May 2021
Jupiter, Florida10 contributions1 helpful vote
We chose the king suite on the vineyard as our room. Loved staring out into the vineyards from our room. In the morning we were able to see hot air baloons rising while we were still in bed with the sunrise. The rooms were also very nice.
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Date of stay: April 2021
Cleanliness
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Response from Graham Y, General Manager at SENZA Hotel
Responded May 7, 2021
Dear ankur1976, The view of hot air balloons floating past your balcony in the morning, is one of the unique experiences that we are lucky to enjoy here at SENZA. Thank you for taking the time to share your feedback from your stay with us. We hope you find time to return again in the future to be able to enjoy once more. Thank you again for your review. Best regards, Graham
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pppaolo wrote a review May 2021
San Francisco, California30 contributions
1) We received no welcome, it was supposed to be a pampering boutique hotel, instead we have been treated like at a fast food restaurant. The check in atmosphere was the one of a 2 star motel. 2) We have been given the worst room, no view, ground floor, close to the parking, definitely not worth $800 that we paid. A shame. Even worse we booked through Amex Platinum Travel. We asked for a better room, they said it was the last one, unless we wanted to upgrade for $150 more to one at the first floor, with no view. 3) We got to the room and there was no cold water. We asked for help, but they couldn't fix it. Another guy told us actually there was another room available, facing the pool, but the first person didn't offer us that room. It happened just 20 minutes before. Although that other room was still ground floor, and as our daughter just fell asleep we decide not to move room. Considering it was 10pm already, we would have expected at least to offer the free upgrade to the first floor room. Nope, it didn't happen. Any other hotel would have offered it. 4) 7:00 am on the following morning, it was Sunday, the front desk called us waking everybody up, to ask if they could share our information to our travel agency for marketing purposes. I was furious, I even explained the reason why I was upset and that they could have been more sensitive and maybe call later in the morning or ask us at check out. They did not apologize, actually they said they just executed a request of somebody calling in. I was speechless. 5) Check out process was barely "OK", but again, beyond cold experience, same experience you usually have at a 2 star motel. No apologies for the cold water (still not fixed), no apologies for the useless and disrespectful 7:00 am, not even offered a discount for all the issues. The hotel was clean and modern and the pool was nice, although very noisy as the hotel is on the Napa Valley freeway, the main issues we had was about how we have been treated by the staff. WE WILL NOT COME BACK.
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Date of stay: May 2021
Rooms
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Response from Graham Y, General Manager at SENZA Hotel
Responded May 7, 2021
Dear Paolo P, First of all, I would like to thank you for taking the time to offer feedback and insight into your recent stay with us, I truly appreciate you doing so. At this time, i know you have been in contact with our Director of Operations to discuss further and for us to be able to review and delve deeper into your experience, as this is not typical of what we have come to pride ourselves on over the years. I can assure you, that we have and will continue to review areas where we can improve and fell short on this occasion. Should you wish to discuss further, I am at your service to assist however I can. Thank you again for taking the time to share your experience with us. Best regards, Graham
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PRICE RANGE
$286 - $643 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
la residence hotel napa, la residence napa
FORMERLY KNOWN AS
La Residence
LOCATION
United StatesCaliforniaNapa ValleyNapa
NUMBER OF ROOMS
43
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Frequently Asked Questions about SENZA Hotel
Which popular attractions are close to SENZA Hotel?
Nearby attractions include The Grape Escape (4.6 miles), The Hess Collection Winery & Art Museum (3.5 miles), and Oxbow Public Market (3.6 miles).
What are some of the property amenities at SENZA Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at SENZA Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at SENZA Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at SENZA Hotel?
Yes, free parking is available to guests.
What are some restaurants close to SENZA Hotel?
Conveniently located restaurants include Cordeiro's Steakhouse, Bistro Don Giovanni, and Galpao Gaucho Brazilian Steakhouse.
Are there opportunities to exercise at SENZA Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at SENZA Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are there any historical sites close to SENZA Hotel?
Many travelers enjoy visiting Napa Valley Opera House (3.6 miles) and Napa 9/11 Memorial Garden (3.6 miles).
Does SENZA Hotel have any great views?
Yes, guests often enjoy the mountain view available here.
Is SENZA Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.