We chose the king suite on the vineyard as our room. Loved staring out into the vineyards from our room. In the morning we were able to see hot air baloons rising while we were still in bed with the sunrise. The rooms were also very nice.
1) We received no welcome, it was supposed to be a pampering boutique hotel, instead we have been treated like at a fast food restaurant. The check in atmosphere was the one of a 2 star motel. 2) We have been given the worst room, no view, ground floor, close to the parking, definitely not worth $800 that we paid. A shame. Even worse we booked through Amex Platinum Travel. We asked for a better room, they said it was the last one, unless we wanted to upgrade for $150 more to one at the first floor, with no view. 3) We got to the room and there was no cold water. We asked for help, but they couldn't fix it. Another guy told us actually there was another room available, facing the pool, but the first person didn't offer us that room. It happened just 20 minutes before. Although that other room was still ground floor, and as our daughter just fell asleep we decide not to move room. Considering it was 10pm already, we would have expected at least to offer the free upgrade to the first floor room. Nope, it didn't happen. Any other hotel would have offered it. 4) 7:00 am on the following morning, it was Sunday, the front desk called us waking everybody up, to ask if they could share our information to our travel agency for marketing purposes. I was furious, I even explained the reason why I was upset and that they could have been more sensitive and maybe call later in the morning or ask us at check out. They did not apologize, actually they said they just executed a request of somebody calling in. I was speechless. 5) Check out process was barely "OK", but again, beyond cold experience, same experience you usually have at a 2 star motel. No apologies for the cold water (still not fixed), no apologies for the useless and disrespectful 7:00 am, not even offered a discount for all the issues. The hotel was clean and modern and the pool was nice, although very noisy as the hotel is on the Napa Valley freeway, the main issues we had was about how we have been treated by the staff. WE WILL NOT COME BACK.…
We stayed at Senza for our 5 year anniversary and would go back again and again in the future! The room was so nice, the bed was comfy, we enjoyed the heated floor in the bathroom and the huge double shower & vanity and beautiful bathtub. The vineyard view from our room was sooo nice, I couldn’t close the curtains the whole stay! We drank coffee on our patio every morning instead of going out for coffee. It was cold during our stay so we loved having the in-room fireplace too! The grounds are beautiful as well and the in-room virtual concierge was a nice touch! It was a wonderful luxurious stay! Highly recommend Senza!
I booked this hotel 2 hours before we arrived in Napa and we were allowed to check in early and was upgraded to the Cellar room. The room was spacious, clean, and the bed is very comfortable. Check in and out was easy and the staff are friendly and followed COVID-19 protocols.
Senza Hotel WONDERFUL PLACE Peaceful & very well managed. Lovely rooms, located next world class restaurants. Fairly priced & rooms spotless with meticulous care in cleaning. Pool & fire pit are pluses. We will return!!