The hotel room was quite run down. The sink drain in the bathrooms were rusty, closet light wasn't working, found Advil pills on the group from previous occupants. Housekeeping left the room unfinished, they did swap out the towels but didn't make the beds Concierge service was non-existent (didn't pick up phone and wasn't at desk) Overall unpleasant experience and had a huge quality difference than other Andaz properties.
We recently had a great stay at the Hyatt Andaz in Napa. The hotel was located right downtown and provided a great location for walking around town for food and drinks. We utilized car service for tasting throughout the valley. We will certainly stay at the Andaz again!
Excellent Hotel to come home to at the end of a long day of wine tasting. Dropped into the soaking tub before heading downstair for cocktails and appetizers on the mezzanine. Total luxurious comfort and fun.
Great hotel, great rooms and great service! I would recommend this hotel to others and next time i will try the breakfast!! As i stated early charging for a cup of coffee seems odd for a hotel that is this nice. Thank you for the support.
Andaz, is located in the heart of napa, you can walk to most places. Across the street is a first class restaurant, there are at least 3 tasting rooms a stumble away from the entrance. AND, to top it off, free parking.
Location is the reason why you would choose the Andaz Napa which is why it is getting a 2. We were here for my husband’s business trip with at least a half dozen rooms booked & paying 700-800$ a night. Our initial room was TINY. Upon arrival, it was clear our room didn’t receive much attention. The fridge had not been cleaned out and a half drank bottle of wine was still in there. Our bed cover was ripped. The desk looked as if it was from a yard sale. I promptly went to call the front desk and the handset was not connected to the phone, not by cord & not wireless. I went to the front desk and we were upgraded to a junior suite, they said no charge but we check out Monday so stay tuned. The best thing this hotel has going for it is Anna (pronounced like Frozen’s Anna) at the front desk! WHAT A GEM! She not only upgraded us but came with me to move everything! And we chit chatted the whole time which made me forget the terrible room in the first place. The day before Anna dealt with one of my husband’s colleagues who was ironing her pants and the iron was rusty inside so it stained the pants when the steam came out. Anna insisted on sending them out to the Drycleaners at no charge. She is patience, kind, understanding, cheerful and professional. She is a member of Gen Z and represents it well. Rumor has it this hotel is going to go under a massive renovation - and it DESPERATELY needs it. Even our upgraded suite’s furniture appeared to be from a thrift shop - definitely had seen better days. And we didnt have a top sheet on our bed - yuck. I do understand that the hospitality industry is in need of workers. The sales event did send up cookies and a bottle of wine which was a kind gesture. Take note the website says fridges are stocked with complementary beverages and snacks, they are not. Walmart is an easy 2 mile drive but not walkable.…
What a pleasurable experience from beginning to end! I won’t go into details but this is a highly rated hotel in downtown Napa that’s steps away from some of the best restaurants and rooftops and a quick drive away from the top vineyards. Make no mistake and book this hotel for your stay in your downtown Napa!
My wife, adult daughter and I stayed at Andaz for a weekend wine trip. While we've been to the area on prior trips, this was our first stay in the city. This property is perfectly situated in downtown for walking to restaurants, bars, tasting rooms. Oxbow Market, etc. It is an urban hotel with entry directly off the street, and has a rear access parking garage for guests. We ate breakfast in the restaurant twice, but service seemed slow to us. There is also a coffee shop/bar in the lobby, but it never really appealed to us. We walked 4 blocks to Starbucks one day since we woke before it opened. Rooms and beds were comfy, in a modern design room. We WILL be back later this year (already booked), since we LOVED the convenient location and overall environment. Recommended!
The property is in the heart of Napa and the service is stellar. However they limit Hyatt reward members to only certain times of the year which is very restrictive. However if you can get in I believe it’s the best place in Napa Valley
Hotel is really nice. We loved the location. Shout out to the valet guys. They are so nice and we never waited long for our car. Staff in general was amazing! Everyone is so nice! Room was always clean. Roberto is a rock star!