The staff at check in are impersonal and not very welcoming which makes the first hand impression a bit disappointing. But it is a nice hotel with large rooms, some of which have a full kitchen. Everything looks nice, tidy and clean. The pool area is nice and very well maintained and the water in the pool is heated. If you live towards the pool area / outdoor dining area, you can expect a little noise from dining and bathing guests, but with closed windows you will not hear it.
I stayed here while visiting friends in Napa and Calistoga. The Westin Verasa is centrally located to everything and the staff were pleasant on every encounter. The hotel has taken great measures to ensure guests and associates are safe and well. I would highly recommend the Westin Verasa if you're looking for a great hotel in the Napa Valley area.
I made a room reservation (May 26 - May 30) through Priceline on April 26th. The reservation was confirmed with a email, confirmation number. However, we received an email this morning saying Westin cancelled our reservation, because they don't have any rooms. I just checked through Westin website, and it still has rooms available at the moment when I write this review. So we got cancelled because we got better deals and booked ahead of time??? this is not making any sense. If you overbooked, why confirmed our reservation on April 26th when we book it??
Booked 4 nights through a travel website only to be informed by the hotel weeks later that our reservation has been cancelled. The travel site called the hotel and they said they "don't have rooms available." Umm, hello? That's why I made a "RESERVATION." If you don't have rooms, don't advertise that you do. And don't wait until weeks later to notify the agent that they cancelled your reservation, especially after confirming it. Now I'm scrambling to find a new hotel in the area. Unbelievably unprofessional. We will never book this property again.
I just completed a six week extended stay due to construction work happening at home and had to share my outstanding experience. The two-bedroom suite with a full kitchen and two bathrooms was perfect for the long stay. Every morning I would start my day working out on one of the Peloton bikes available in the fitness center (a major reason why I chose this hotel), grab a complimentary Starbucks brewed coffee from the hotel lobby, and sit on the sunny, spacious balcony overlooking the Napa River. The suite was well taken care of, quiet, and conducive to remote working during the day. Secure parking was another requirement for the stay and even during busy weekends with wine tasters coming in, there was always a space to be found. This hotel is extremely dog friendly, with all rooms available for guests with dogs and there are great walks and doggie bags provided throughout the grounds. What made the stay above and beyond, starting a month before the stay and continuing until check out, was the phenomenal guest experience led by Katey Wheeler, the Rooms Division Manager. Katey was in contact before and throughout the stay to make sure I was comfortable and helped arrange housekeeping and use of the fitness center (now no longer required as Napa County has since entered a lower COVID risk tier). Throughout my six weeks, I always felt I had a direct line to someone I could count on in case any issues came up, but honestly, I had no issues! Every hotel should have a Katey! I am grateful I was able to spend so much time in Napa and explore many new wineries…and call the Westin Verasa home during that time. Will definitely be back!…