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The Westin Verasa Napa

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1314 Mckinstry Street, Napa, CA 94559-1900
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (498)
360
Panoramas (73)
Room & Suite (455)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Verasa Napa
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#14 of 30 hotels in Napa
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
The Westin Verasa Napa is located downtown in Napa, California near the heart of Wine Country. Just steps from the famous Wine Train, our hotel has 5-star dining and 3,200+ sq ft of event space.
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Property amenities
Parking garage
Free internet
Pool
Fitness Center with Gym / Workout Room
Restaurant
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Wifi
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Sauna
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Fireplace
Private balcony
Room service
Kitchenette
Microwave
Flatscreen TV
Safe
Iron
Refrigerator
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Languages Spoken
English, Spanish
Hotel links
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1619Reviews31Q+A100Room tips
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Popular mentions
BethTO wrote a review Jul 2021
Los Angeles, California169 contributions89 helpful votes
First the good - Walkable location and pretty courtyard area, free covered parking with charging stations), large room with comfy bed and a kitchenette and coffee supplies. But the service - Ehh.... On check-in, I specifically asked not to be facing the road and train station. Employee "checked" and said we would be facing the back of the hotel. Our room was smack in front of the train station, which luckily was not a major sound issue except for some road noise, but the exact opposite of what the employee said we would have. No housekeeping service/towel change had been done when we arrived back at our room at 4 pm on the second day (we were here for 3 nights) but someone left new water bottles in the room (so someone entered the room to replace water bottles, but nothing else was done) "Continental breakfast" is VERY skimpy so don't count on it. Today nothing was put out went we went downstairs at 8:30am. The first morning only a few small croissants were put out and were quickly gone.
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Date of stay: July 2021
Value
Service
Sleep Quality
Room Tip: Ask for a room away from the road and make sure the employee checks a map!
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Response from Katey Wheeler, Guest Services / Front Office at The Westin Verasa Napa
Responded 3 days ago
Dear Beth TO, We are delighted to have been your chosen hotel during your recent stay in Napa. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. We certainly fell short on our promise to deliver exceptional service during your stay. Please accept my most sincere apologies regarding your experience. It was certainly not a typical experience here at Westin Verasa Napa and also not the renewing experience we strive to provide our guests. I have passed your feedback to our Leadership team to review and follow-up internally. We will use the feedback as a teachable moment and continue brainstorming ways we can exceed our guests' expectations. We recognize these are unusual times and thank you for staying at the Westin Verasa Napa.
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madisonnewyork1234 wrote a review Jul 2021
New York City, New York3 contributions2 helpful votes
Very limited housekeeping services. This should be advertised prior to booking the room. Especially since it is a non-refundable rate. I was told that I could get new sheets and put them on myself. This is not the service that is expected for $500 plus room. Would not recommend staying here.
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Date of stay: July 2021Trip type: Traveled as a couple
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Response from Katey Wheeler, Guest Services / Front Office at The Westin Verasa Napa
Responded 4 days ago
Dear madisonnewyork1234, We are delighted to have been your chosen hotel during your recent stay in Napa. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. We certainly fell short on our promise to deliver exceptional service during your stay. Please accept my most sincere apologies regarding your experience. It was certainly not a typical experience here at Westin Verasa Napa and also not the renewing experience we strive to provide our guests. I have passed your feedback to our Leadership team to review and follow-up internally. We will use the feedback as a teachable moment and continue brainstorming ways we can exceed our guests' expectations. We recognize these are unusual times and thank you for staying at the Westin Verasa Napa.
Read more
tiffany000 wrote a review Jul 2021
San Francisco, California754 contributions87 helpful votes
+1
I decided to treat myself and use points for a night stay, as I was craving some relaxation and pool time. I received an email a few days prior with a comprehensive overview of current available amenities - no valet, but parking garage is free, restaurant has limited hours, etc. They also temporarily have reduced the resort fee to $10. I know that most hotels and restaurants are dealing with staffing shortages, but it did not impact my stay at all. Upon check in, I was acknowledged as a titanium member and although I arrived super early, they checked me in and called me when my room was ready. The pool towels were always fully stocked and the surrounding areas were cleaned often by the housekeeping staff. The restaurant provided excellent service for a wonderful outdoor dinner and the fire pit/lounge area was the perfect atmosphere for a nice relaxing evening. This property did not disappoint!
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Date of stay: July 2021Trip type: Traveled solo
3 Helpful votes
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Response from Katey Wheeler, Guest Services / Front Office at The Westin Verasa Napa
Responded 1 week ago
Dear tiffany000, On behalf of the entire hotel team, we want to thank you for sharing your experiences with us during your recent stay at the Westin Verasa Napa. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.
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Gent Life wrote a review Jul 2021
Orlando, Florida58 contributions48 helpful votes
Normally, Westin's are pretty reliable for an average/above average experience for a reasonable rate. Not at this one. It felt like I was staying in corporate housing. In 4 days we didn't get clean towels, our bed was never turned over, the smell of the HVAC system made it smell like an old building. All this for a wopping $470 a night. Had I known this would be the best Marriott Bonvoy had to offer, I would have gotten an Air BNB... all for the points & status, right?
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Date of stay: June 2021
Rooms
Cleanliness
Service
Room Tip: Don't Stay Here... as a platinum member, we were disappointed.
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Response from Katey Wheeler, Guest Services / Front Office at The Westin Verasa Napa
Responded 2 weeks ago
Dear GentLifeTA, We are delighted to have been your chosen hotel during your recent stay in Napa. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. We certainly fell short on our promise to deliver exceptional service during your stay. Please accept my most sincere apologies regarding your experience. It was certainly not a typical experience here at Westin Verasa Napa and also not the renewing experience we strive to provide our guests. I have passed your feedback to our Leadership team to review and follow-up internally. We will use the feedback as a teachable moment and continue brainstorming ways we can exceed our guests' expectations. We recognize these are unusual times and thank you for staying at the Westin Verasa Napa.
Read more
HuricaneAndrew wrote a review Jul 2021
Santa Barbara, California2 contributions3 helpful votes
The staff is incredibly rude, there is no housekeeping service, the rooms have a terrible odor from the HVAC system, and if you call service express to ask for anything, you are met with utter disgust. For a $400+/night room, I expect better service from Westin. Shame on you!
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Date of stay: July 2021Trip type: Traveled with friends
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Response from Katey Wheeler, Guest Services / Front Office at The Westin Verasa Napa
Responded 2 weeks ago
Dear huricaneandrew, We are delighted to have been your chosen hotel during your recent stay in Napa. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. We certainly fell short on our promise to deliver exceptional service during your stay. Please accept my most sincere apologies regarding your experience. It was certainly not a typical experience here at Westin Verasa Napa and also not the renewing experience we strive to provide our guests. I have passed your feedback to our Leadership team to review and follow-up internally. We will use the feedback as a teachable moment and continue brainstorming ways we can exceed our guests' expectations. We recognize these are unusual times and thank you for staying at the Westin Verasa Napa.
Read more
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PRICE RANGE
$318 - $782 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin verasa, napa hotel napa, westin hotel verasa, westin hotel napa
LOCATION
United StatesCaliforniaNapa ValleyNapa
NUMBER OF ROOMS
180
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Frequently Asked Questions about The Westin Verasa Napa
Which popular attractions are close to The Westin Verasa Napa?
Nearby attractions include Oxbow Public Market (0.2 miles), Skyline Wilderness Park (0.2 miles), and The Wine Thief (0.2 miles).
What are some of the property amenities at The Westin Verasa Napa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness center.
Which room amenities are available at The Westin Verasa Napa?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Verasa Napa?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at The Westin Verasa Napa?
Yes, a parking garage is available to guests.
What are some restaurants close to The Westin Verasa Napa?
Conveniently located restaurants include The Model Bakery, Hog Island Oyster Co., and Cole's Chop House.
Are there opportunities to exercise at The Westin Verasa Napa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is The Westin Verasa Napa located near the city center?
Yes, it is 0.4 miles away from the center of Napa.
Are any cleaning services offered at The Westin Verasa Napa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Verasa Napa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Verasa Napa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.