We've been staying at this hotel for over 15 years, since it opened. The service is always great, and the suites are roomy and quiet. The place is getting a bit frayed around the edges, but that's okay with us. Staying at this hotel is like staying with an old friend; we feel at home as soon as we walk in the door, and throughout the stay. We've tried newer hotels in the area, and always come back. Another great stay. Thank you!
This is my fourth time at this property. Great location. Near everything in downtown Napa. Outdoor firepits, nice big bar, 2 restaurants, outdoor pool and hot tub. Staff at facility excellent. Rooms have a rustic elegance with stone showers. Free washer/dryer. Free Starbucks coffee in lobby in morning in addition to coffee in room.
My husband and I visited Napa during the holiday season for a getaway excursion. I booked a King Bed, Superior 1 Bedroom Suite directly and felt the price was fair. Valets + porters were on hand for our arrival and readily available throughout our stay. Front desk check-in was pleasant and accommodated our request for the 3rd floor and a river view. We loved our suite. There was so much room to stretch out, and it was quiet. Everything was super clean and well-maintained. The shower pressure was good, and the bed was comfortable. We ate breakfast at the Bank Café and Bar and were very happy. Great service and the food was delicious. We also appreciated the proximity of the hotel to downtown Napa restaurants and wine bars. Overall, we were very pleased with our stay and would definitely recommend. …
Total disappointment. It’s not what it used to be. Starting from the front desk very unappealing lady that would tell you no right off the bet without even checking . For example I asked several times during my stay do you have change for example 20.00 dollars she would answer right away no! I would come back and ask someone else 2 minutes later and the answer was yes ???? Their restaurant is a mess the wait time is ridiculous.
We booked three rooms for our family trip. Everything went smoothly, service was very good. Nice upgrade to a suite and Felix rooms. Little drawback was a bit slower service during the breakfast, but it their credit - they were pretty busy. Rooms were spacious, well equipped (including small kitchenette, microwave and coffee machine). All areas were clean and well maintained. Valet parking is included in the resort fee. They are pet friendly. Good location, not far from a downtown area, plenty of restaurants in the neighborhood.
My friends and I stayed at this Westin in June of 2022 and had an amazing experience. From the minute we checked in to when we left the staff were professional, friendly, and seemed to really want to get to know us. Special shout out goes to Marisol who checked us in. She recognized my Titanium status and even upgraded us to a two bedroom suite which we very much appreciated since it gave our group more space (none of us had to share a bed because of the upgrade). The staff at the bar/restaurant were also amazing. We ate at the restaurant every morning and thought the food was great. The staff also went out of their way to ask us about our experience in Napa and gave us tips on what to do outside of visiting wineries. Since we had a 2 bedroom suite our space had a lot of room and we never felt cramped. It was really nice to have 2 balconies as well. The room was clean, modern, and had enough charging ports for all of our devices. Overall, we had no complaints and had a great time at the Westin. Definitely would stay again and make this our go-to hotel in Napa.…
We were extremely happy with the stay. Six years ago, we had some wonderful memories of staying at this hotel, and this time, it was even better. Esmeralda at the reception desk has been accommodating. She explained all the details we needed to know. At checkout, we met her again, and we were greeted nicely with some small candies for the kids for Halloween. The service quality from her has even exceeded many other luxurious brands we stayed with. The room was a bit dated but very clean and comfy. Breakfast at the Bank Cafe went well too. This hotel will always be our top choice in Napa.
A great Napa experience! Everyone at the hotel was super welcoming and friendly, and the hotel itself had all the amenities you could wish for - a pool, fire bits and lovely outdoor patio areas to sit and relax. The location is great and walkable to Napa town centre. We were here for a conference and the facilities were great and the team made for a seamless experience. The rooms are spacious and have a rustic charm to them. Overall I wouldn’t hesitate to stay again for the service alone, a great hotel!
Excellent hotel, the pool left something to be wanted. It was a bit costly but was otherwise enjoyable. A bit of foodie is walking distance to versa Napa must try’s and la toque was the signature meal. It cost about 1G. Delicious but costly. Parking was convenient and charging a plus. Strong recommend.
I have now stayed in this property 5 times. I’ve always stayed in the one bedroom suite with 2 bathrooms as I’ve traveled with 2 others or one other. The suites are huge, kitchen, dining room, terrace, living room. The kitchen is equipped with anything you might want. The second bathroom is roomy with a shower and quite nice. The master bathroom is huge and beautiful. The rooms are clean with no issues. The staff is very helpful as is the concierge. I’d like to do a shout out to Anil the assistant manager. I inadvertently cancelled my reservation on the web site that I had for 6 months. I rebooked it immediately at a hefty increase. When I called back the 800 reservation number and escalated it they could not have been less helpful. In desperation I called and asked to speak to manager and got Anil who I believe is the assistant manager. He fixed it immediately. Thank you for saving our vacation! In addition, the hotel is in a perfect location. Walking distance from everything in downtown Napa. Outside area is beautiful with pool, hot tub, fire pits. Lobby is quite comfy with fireplace and couches. Free coffee in morning. 24 hour gym. Bar is also nice and a good size. My favorite rooms are on the second and third floor facing the pool.…
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