First the good - Walkable location and pretty courtyard area, free covered parking with charging stations), large room with comfy bed and a kitchenette and coffee supplies. But the service - Ehh.... On check-in, I specifically asked not to be facing the road and train station. Employee "checked" and said we would be facing the back of the hotel. Our room was smack in front of the train station, which luckily was not a major sound issue except for some road noise, but the exact opposite of what the employee said we would have. No housekeeping service/towel change had been done when we arrived back at our room at 4 pm on the second day (we were here for 3 nights) but someone left new water bottles in the room (so someone entered the room to replace water bottles, but nothing else was done) "Continental breakfast" is VERY skimpy so don't count on it. Today nothing was put out went we went downstairs at 8:30am. The first morning only a few small croissants were put out and were quickly gone.

I decided to treat myself and use points for a night stay, as I was craving some relaxation and pool time. I received an email a few days prior with a comprehensive overview of current available amenities - no valet, but parking garage is free, restaurant has limited hours, etc. They also temporarily have reduced the resort fee to $10. I know that most hotels and restaurants are dealing with staffing shortages, but it did not impact my stay at all. Upon check in, I was acknowledged as a titanium member and although I arrived super early, they checked me in and called me when my room was ready. The pool towels were always fully stocked and the surrounding areas were cleaned often by the housekeeping staff. The restaurant provided excellent service for a wonderful outdoor dinner and the fire pit/lounge area was the perfect atmosphere for a nice relaxing evening. This property did not disappoint!

I just completed a six week extended stay due to construction work happening at home and had to share my outstanding experience. The two-bedroom suite with a full kitchen and two bathrooms was perfect for the long stay. Every morning I would start my day working out on one of the Peloton bikes available in the fitness center (a major reason why I chose this hotel), grab a complimentary Starbucks brewed coffee from the hotel lobby, and sit on the sunny, spacious balcony overlooking the Napa River. The suite was well taken care of, quiet, and conducive to remote working during the day. Secure parking was another requirement for the stay and even during busy weekends with wine tasters coming in, there was always a space to be found. This hotel is extremely dog friendly, with all rooms available for guests with dogs and there are great walks and doggie bags provided throughout the grounds. What made the stay above and beyond, starting a month before the stay and continuing until check out, was the phenomenal guest experience led by Katey Wheeler, the Rooms Division Manager. Katey was in contact before and throughout the stay to make sure I was comfortable and helped arrange housekeeping and use of the fitness center (now no longer required as Napa County has since entered a lower COVID risk tier). Throughout my six weeks, I always felt I had a direct line to someone I could count on in case any issues came up, but honestly, I had no issues! Every hotel should have a Katey! I am grateful I was able to spend so much time in Napa and explore many new wineries…and call the Westin Verasa home during that time. Will definitely be back!