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This is absolutely not a 3 star hotel. Whatever was blowing out of the AC (smelled like moldy, musty air) was causing me a horrible allergic reaction. Manager refused to refund stay but they had a waiting list for rooms because of graduation weekend. We...More
Thank Patty N
Response from GuestXperienceTeam, Guest Relations Manager at County InnResponded 5 days ago
Dear Patty, We're very sorry and absolutely shocked that you appear to have had such a bad experience during your recent stay with us. This isn't the usual feedback that we get and not the common experience that our guests have. Thank you for your...More
Attendant said place was fully booked, but we were not the last to arrive. No elevator, had service dog and walk with cane. Ended up on second floor. The room was OK. Would stay again if 1st floor was available.More
1 Thank 436Terry68
Response from GuestXperienceTeam, Guest Relations Manager at County InnResponded April 5, 2018
Dear Guest, We were so sorry that we were unable to offer you a first floor room. We hope that this did not cause you too much discomfort. We hope your stay with us was a pleasant one and the positive aspects of your stay,...More
It's not an extravagant Marriott or Sheraton or Hilton brand, but IMHO it's a good option for a budget hotel in the area if you need to stay on the cheap (I had to stay below Government per diem rate when most other hotels here...More
1 Thank Rich B
Response from GuestXperienceTeam, Guest Relations Manager at County InnResponded February 8, 2018
Dear Rich, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we truly value your feedback. By telling us what you liked about your stay and how we can improve, you are helping...More
I stayed at the County Inn during my visit to Palo Alto.
The location is close to 101 that makes it easy to commute either south or north to San Francisco.
The check in service was definitely below average; there was absolutely nothing going on...More
Response from GuestXperienceTeam, Guest Relations Manager at County InnResponded October 17, 2017
We are known for our wonderful staff and the fantastic service that we provide, so we are very disappointed to hear of your experience at check-in. We apologize sincerely for the delay that was caused to you, but we are happy to note that your...More
If you are looking for a 4 star hotel, move on. That said, this is a older hotel that has gone thru updates and appears very well maintained, and is very well cleaned. This is a very reasonably priced and a very good value for...More
Thank Sean K
Response from GuestXperienceTeam, Guest Relations Manager at County InnResponded October 15, 2017
Hi Sean, We are very pleased to hear that you appreciated the terrific value that we provide, as well as the cleanliness of our property. It's great to hear that you intend to stay with us again, we can't wait to welcome you back! Best...More