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Holiday Inn Express Mountain View - S Palo Alto

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1561 W El Camino Real, Mountain View, CA 94040-2450
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$129
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Traveler (31)
Room & Suite (46)
Dining (6)

About

Location
Cleanliness
Service
Value
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Business Center with Internet Access
Fax / photocopying
Parking
Free internet
Wifi
Internet
Breakfast available
Breakfast buffet
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Safe
Kitchenette
Microwave
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, Spanish, Hindi
Hotel links
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Special Price:Members Save up to 25%
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114Reviews3Q+A15Room tips
Traveler rating
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Popular mentions
We had made a reservation thru Orbitz hours before we got there. We were listing to the start of a football game on the radio. Parked in the garage and rushed in to check in. The clerk was great and was patient as she could see my anxiousness. Got to the room and got the game on TV. Room was great. Breakfast the next morning was good. When I got home I noticed that the Hotel also charged me along with Orbitz, but 1 phone call and it was taken care of with HI. Probably was my fault in my rush.
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Response from GuestXperienceTeam, Guest Relations Manager at Holiday Inn Express Mountain View - S Palo Alto
Responded 3 weeks ago
Dear guest, It is great to receive feedback from you regarding your recent stay with us, and we are glad to hear that you had a good overall impression of your visit. It's nice to know that you liked the room and breakfast and we appreciate you recognizing the service provided by our check-in staff. We are also happy to hear that the issue with the double charge was remedied quickly. Thank you for choosing to stay with us. We look forward to having you back soon for another pleasant stay during your next trip to the area. Best Regards, Holiday Inn Express Mountain View/S-Palo Alto Customer Care Team
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I am very picky about where I choose to lay my head. Having managed my own properties, I can pick apart most hotels and find faults. Not this one!! Roshan and his team offer exceptional service. Plus, they have a robot who kindly delivers to your room anything you're seeking from the gift shop. Rooms are clean, I usually use my own pillow and blankets when I stay in hotels. Not this one, I felt very comfortable after I did my own inspection. No hesitation when it came to curling up and closing my eyes. Everything was clean. Breakfast was standard and complimentary. Love the cinnamon rolls!! If you are seeking a good nights sleep and are willing to drive into the city. This location is PERFECT!!
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Response from GuestXperienceTeam, Guest Relations Manager at Holiday Inn Express Mountain View - S Palo Alto
Responded Sep 7, 2019
Hey Stacy, What a lovely review! Thank you for taking the time to go into so much detail to demonstrate how happy you were with your stay with us. We appreciate your kind words about our rooms, bedding, breakfast and service, and we are glad to know that you had the experience that we strive to provide for each one of our guests. Thank you for choosing to stay with us. It was a pleasure to host you, and we look forward to having you back many more times in the future. Best Regards, Holiday Inn Express Mountain View/S-Palo Alto Customer Care Team
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The hotel is comfortable and clean. The breakfast doesn't include any fresh vegetables. Another big problem is related to safety deposit. Already 1 month passed as we left the hotel but they didn't returned back our safety deposit on 200 USD. So don't recommended at all.
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Response from GuestXperienceTeam, Guest Relations Manager at Holiday Inn Express Mountain View - S Palo Alto
Responded Aug 19, 2019
Dear guest, Thank you for reviewing your stay and letting us know that you found our property clean and comfortable. We appreciate it. Your observations about the breakfast and safety deposit have been noted. We are sorry that you are still waiting for your deposit to be refunded to you. Deposit in our system is simply a hold which automatically gets issued back upon checkout. This is not something we have to do manually because it may cause human error. Nevertheless, we have verified with the team and looked into our reports to ensure this is issued back. We understand that it's been more than a month that you left the hotel. However, the only point we can think of is that the refund was initiated to an international card, it is likely that it is taking slightly longer than usual for the credit to show up on your statement. Unfortunately, we, the hotel, do not have the means to speed this process up. If your money is not returned over the next couple of days, please feel free to contact us again, and we will be happy to assist you with the resolution of this matter or anything else we can do to help. You can simply call us or email us directly at holidayinnexpressmv.gm@gmail.com Best Regards, Holiday Inn Express Mountain View/S-Palo Alto Customer Care Team
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I recently stayed at this Hotel for a business trip. I really like the HIE hotels because they are nicely furnished, have good rates and the cinnamon rolls at breakfast are amazing. This hotel is very nicely furnished in the rooms and in the lobby. The beds are comfy and the decor is very current. There is a cool tablet in the rooms that replace the old standard "Hotel Information" book/binder you typically see. I used this device my first night and quickly realized how cool this hotel was. First the tablet was awesome letting me see all info of the hotel and even the surrounding area. Next, it revealed that you could order snacks/drinks from the lobby store and a robot would deliver it. How cool is that? Next I discovered that have a few bicycles to borrow even giving out really nice helmets to wear. I borrowed one the next night and rode up to Shoreline park trails which was an amazing trip. The breakfast options were great, again a small plug for the cinnamon rolls. The breakfast staff and the front desk staff are very friendly and help you have a great stay. I will be staying here again.
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Response from GuestXperienceTeam, Guest Relations Manager at Holiday Inn Express Mountain View - S Palo Alto
Responded Aug 18, 2019
Dear guest, Thank you for taking the time to go into so much detail to demonstrate how happy you were with your stay with us. It's great to hear that so many aspects of your visit pleased you, including the hotel's modern decor, reasonable rates, friendly service, comfy beds, bikes-to-borrow service and in-room amenities such as tablets. We are delighted to know that you had the experience that we strive to provide for each of our guests, and we hope to welcome you back many more times in the future. Best Regards, Holiday Inn Express Mountain View/S-Palo Alto Customer Care Team
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+1
Stayed for 4 nights. Excellent location , friendly staff. Good breakfast, nice rooms . Will recommend for business travel. Would stay again - nearby restaurants & shopping centre. Got a early check in too. Thanks to the Gold Membership. Recommend
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Response from GuestXperienceTeam, Guest Relations Manager at Holiday Inn Express Mountain View - S Palo Alto
Responded Aug 11, 2019
Hey Ankur, We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your comments - thank you very much. We are happy to have satisfied you so well, and it's great to know that several aspects of your stay pleased you, including the location and the friendly service. It was a pleasure to host you, and we hope to remain your property of choice here for future visits. Best Regards, Holiday Inn Express Mountain View Customer Care Team
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PRICE RANGE
$125 - $510 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaMountain View
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Frequently Asked Questions about Holiday Inn Express Mountain View - S Palo Alto
Which popular attractions are close to Holiday Inn Express Mountain View - S Palo Alto?
Nearby attractions include TheatreWorks Silicon Valley (0.6 miles), Pioneer Memorial Park (0.3 miles), and Mountain View Center for the Performing Arts (0.5 miles).
What are some of the property amenities at Holiday Inn Express Mountain View - S Palo Alto?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness center.
What food & drink options are available at Holiday Inn Express Mountain View - S Palo Alto?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express Mountain View - S Palo Alto?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express Mountain View - S Palo Alto?
Conveniently located restaurants include Cascal, Vive Sol, and Scratch.
Are there opportunities to exercise at Holiday Inn Express Mountain View - S Palo Alto?
Yes, guests have access to a fitness center during their stay.
Is Holiday Inn Express Mountain View - S Palo Alto located near the city center?
Yes, it is 0.6 miles away from the center of Mountain View.
Are any cleaning services offered at Holiday Inn Express Mountain View - S Palo Alto?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Holiday Inn Express Mountain View - S Palo Alto?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Holiday Inn Express Mountain View - S Palo Alto?
The staff speaks multiple languages, including English, Spanish, and Hindi.
Are there any historical sites close to Holiday Inn Express Mountain View - S Palo Alto?
Many travelers enjoy visiting The Rengstorff House (2.9 miles).