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See all 13 hotels in Morgan Hill

Extended Stay America - San Jose - Morgan Hill

38 reviews
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Traveler (7)
Room & Suite (13)
Dining (1)
Overview
  • Excellent21%
  • Very good5%
  • Average18%
  • Poor30%
  • Terrible26%
1 week ago
“Just ok”
Oct 30, 2017
“Not recommended for families”
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair access
2.5 Star Hotel
All hotel details
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Reviews (38)Write a Review
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1 - 5 of 38 reviews
Reviewed 1 week ago

Let me start by saying that staff were very nice and helpful. My compliants and review are geared towards the room and it’s cleanliness. The refrigerator was not thoroughly cleaned (it had noticeable food particles in the crevices), the carpet was disgusting (it honestly needs...More

Review collected in partnership with Extended Stay
Thank RolleTal
Response from 00esa, Manager at Extended Stay America - San Jose - Morgan HillResponded 1 week ago

Rolle, thank you for staying with us. It was disheartening to read your review regarding the cleanliness issue you had while here and regret the inconvenience it caused. Your concerns have been shared with our housekeeping team to see where we went wrong as we...More

Hotel's Favorite
Reviewed June 10, 2017

This hotel is set up like an apartment with a full kitchen. I was comfortable staying for over a month. Great staff. Great location for quick access to Morgan Hill, San Jose and Gilroy. Easy parking. Smoking rooms OK, and they don't affect the non-smoking...More

Review collected in partnership with Extended Stay
Thank martinwB3786UT
Response from 00esa, General Manager at Extended Stay America - San Jose - Morgan HillResponded June 10, 2017

Thanks for the awesome feedback. We are delighted to know you enjoyed your room with a kitchenette and that our location was perfect for your needs. It was a pleasure having you here at Extended Stay America - San Jose - Morgan Hill, and we...More

Reviewed 1 week ago

I'm a 7 year Army Infantry Vet and have never complained in my life. But the condition of this place is horrible; The employees are rude and never smile, stairwells are dirty just like the rooms, toilet seats falling off, paint in tub is falling...More

Thank drewessary
Response from 00esa, Manager at Extended Stay America - San Jose - Morgan HillResponded 1 week ago

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed October 30, 2017

I don't fault the employees. I am disappointed with ESA for letting this business, SO CLOSE TO SILICON VALLEY look/smell/be like this. The rates are somewhat competitive, but it's not worth it in my opinion. I would rather pay the 40 extra bucks and stay...More

Thank sugarcubes77
Response from 00esa, Manager at Extended Stay America - San Jose - Morgan HillResponded October 31, 2017

Please accept our apologies that our hotel did not live up to your expectations. We also regret the unpleasant experience you had due to the smoke smell in your room. Rest assured steps have been taken within the respective departments to ensure impeccable attention to...More

Reviewed August 9, 2017

We have always stayed at Extended Stay in Morgan Hill for the Gilroy Garlic Festival at the end of July each year. This year was not very nice in our stay as overnight staff were not given any support from other staff and from the...More

Review collected in partnership with Extended Stay
Thank gregorioi281
Response from 00esa, Manager at Extended Stay America - San Jose - Morgan HillResponded October 13, 2017

Thank you for being our loyal guest. We cannot apologize enough for the lack of attentive service you described. Our number one priority is excellent service, and what you mentioned in your review does not meet that standard. Your comments will be shared with our...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Details
Price range
$94 - $151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
$94 - $151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveler (7)
Room & Suite (13)
Dining (1)
Hotel & Grounds (6)
Bathroom (1)
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Room Tips
"Avoid this hotel at all costs."
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"do not stay here"
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"I would not choose this hotel."
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