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Extended Stay America - San Jose - Morgan Hill

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Traveler (15)
Room & Suite (26)
Dining (1)

About

Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Laundry Service
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Room features
Air Conditioning
Family Rooms
Kitchenette
Non-Smoking Rooms
Good to know
HOTEL STYLE
Classic
Budget
HOTEL CLASS
Hotel links
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Location

Full view
53Somewhat walkable
Grade: 53 out of 100
20Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
605 Jarvis Dr, Morgan Hill, CA 95037-2815
Getting there
Mineta San Jose Intl Airport21 mi
Monterey Peninsula Airport40 mi
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52Reviews
39Photos
0Q+A
18Room tips
Traveler rating
  • 11
  • 4
  • 7
  • 14
  • 16
Time of year
Traveler type
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  • English
Popular mentions
I am currently staying here since 5 weeks till i move to my future house.The room is clean 1 time a week normaly but in my five week here, my room was cleaned only 2 times. Since friday i keep asking to clean my room and they they keep telling me that the room will be done the
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Response from 00esa, Manager at Extended Stay America - San Jose - Morgan Hill
Responded Oct 31, 2018
Thank you for taking the time to write a review. We take guest feedback very seriously and appreciate you bringing this to our attention. In order to address your concerns, we would need more information to properly identify the room you occupied. Please contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management
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I knew I was in trouble when the remote was sticky. No phone in the room and no coffee maker or even s plastic cup to rinse after brushing. Limited tv stations with poor picture. Breakfast consisted of coffee hot water and packets of oatmeal.
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Response from 00esa, Manager at Extended Stay America - San Jose - Morgan Hill
Responded Oct 3, 2018
Donald, we apologize for the issue you experienced during your stay. Please note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
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I have stayed at many ESA properties so I am being honest when I say this place ROCKS! DIANE, front desk nights is outstanding. Some improvements are noticeable in rooms. Pet friendly! Perfect for an extended stay!
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Response from 00esa, Manager at Extended Stay America - San Jose - Morgan Hill
Responded Sep 10, 2018
Alan, thank you for being loyal towards our brand Extended Stay America. It’s a pleasure to know you had a great stay with us and were especially impressed by the service provided by our courteous associates. We will be sure to share your compliments with Diane for taking good care of you. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
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Our stay was a little rough. The concrete leading up to the hotel entryway was filthy. There was non smoking signs everywhere but the lobby and all the hallways reeked of smoke. Didn’t realize there would be close to zero amenities. No blow dryer, no ice bucket or ice machines,
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Response from 00esa, Manager at Extended Stay America - San Jose - Morgan Hill
Responded Aug 14, 2018
Sunny, we are sorry we were unable to provide you an exceptional stay and missed meeting some of your expectations. Please know all our in-room amenities are available at front desk and are complimentary. If we did not communicate this properly at check-in, please accept our apologies. Also, your feedback has been discussed with the concerned teams to be more diligent going forward. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
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The best I can say about this place is that the front desk guy is very nice. I got to my room and noticed that it smells moldy. I went to call the front desk to get a wake up call, but there was no phone. I sat at the desk to do work, but the chair slowly sank until I could
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Response from 00esa, Manager at Extended Stay America - San Jose - Morgan Hill
Responded Jul 24, 2018
Martin, thanks for choosing us. We offer our sincere apologies for the housekeeping issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
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Dirty towel from cleaning the countertops and desk.
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"Stay elsewhere"
"Facing the front of the hotel or highway is better"
"Don't do it Stay Away"
"Do not take a room that faces the freeway"
"don't waste your money here"
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PRICE RANGE
$105 - $195 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay morgan hillmorgan hill extended stay
LOCATION
United StatesCaliforniaMorgan Hill
NUMBER OF ROOMS
92
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