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Residence Inn San Jose South/Morgan Hill

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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Residence Inn San Jose South\/Morgan Hill
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109 Reviews from our TripAdvisor Community

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Showing 107: English reviews
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Dallas, tx
Reviewed 4 weeks ago via mobile

Got into San Jose late so used points to stay here 1 night on the way down to Big Sur. The lobby and hallways are a little worn for sure. We had a king suite and it has fridge/kitchen with a couch. It's a good size room. Bed was comfortable. The hotel is close to the highway and you can...

Thank cseanmc
Los2ntheroad, General Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

Good afternoon cseanmc, Thank you for taking the time to submit this survey. I'm glad you choose our hotel to stop in for the night and I'm happy you had a good night's rest. Thank you for bringing the condition of the hallway to our attention and I will make sure we do a thorough cleaning going forward. I hope...

A TripAdvisor Member
Level Contributor
17 reviews
Reviewed March 31, 2017 via mobile

I have never stayed in a Residence Inn that was in such a bad state as this one! The staff is nice enough but the state of the hotel rooms are very dilapidated. Ripped and worn chair cushions, stained curtains and broken taped remotes. I really cant believe the property is this awful. Come on Marriott- you can do better!

Thank A TripAdvisor Member
Morgan Hill, California
Reviewed March 12, 2017

Spent a night here. Staff was helpful and everything was OK, but there were some things that needed improvement. The furniture in the room was a little on the shabby side, but was still functional. Bed was fine. The toilet ran and the tub didn't drain rapidly so water built up. Both of these items were reported upon check out...

Thank Jim J
Los2ntheroad, General Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

Dear Jim J, Thank you for taking the time to let us know how we are doing. I'm glad you enjoyed our staff and am sorry that your bathroom was having difficulties during your stay. We have gone and fixed them so thank you for letting us know so that we can ensure our guests have a great stay with...

Sao Paulo, SP
Reviewed March 5, 2017

We have stayed for 2 nights at Residence Inn San Jose South/Morgan Hill and everything was perfect ! The hotel is great and very well located ! The rooms were large and comfortable, the bed was really good! We reccommend it !

Thank San_Fior
Ukiah, California
Reviewed March 4, 2017

Very comfortable bed, nice size studio/one bdrm. Quiet complex but can hear busy highway at night. Friendly helpful front desk staff. Stove wasn't easy to actually cook on. Took forever to get water to boil to cook some pasta. Good desk space but could use more USB charging ports. Wifi was spotty at times. Plenty of parking and space to...

Thank Lovefur
Prescott, Arizona
Reviewed February 19, 2017

Room 226 has no road noise and is far from the elevator to cut down on noise in the hall. Room has everything you need for a comfortable extended stay. Bed is very comfortable. Some of the furniture is a little worn but everything is clean and overall a nice room. The breakfast was typical, nothing special but not bad.

Thank 1stLadyrider
Reviewed February 9, 2017 via mobile

PICTURE SAYS IT ALL!! actually, not all.. this was a room i paid $244.00 for!! AT 1:06 AM!! (after a delayed flight into sfo) in the middle of a thunderstorm!! (that part not thier fault obviously) but had to park at the hotel NEXT DOOR as there was NO AVAILABLE PARKING in their extremely small parking lot except behind the...

Thank lisamgray
Alexander G, Front Office Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

Hello lisamgray, I'm very sorry that you did not enjoy your stay with us. As we strive to provide the best service possible, please feel free to reach out to the hotel and ask for Alex or Dan so we can talk further about your stay and provide some sort of compensation for your inconvenience. We have alerted our maintenance...

La Quinta, California
Reviewed January 4, 2017

Had a 2-bedroom suite on first floor (Room 104). Walked in to stained carpets, feet sticking to dirty kitchen floor, worn/torn sofa & chair, cracked moldings, kitchen sink cabinet falling apart (held together with a screw), & ice maker broken. Reported dirty floor to front desk next morning along with ice maker issue, was offered a bag of ice. Stayed...

2Thank Boburly_7
Alexander G, Front Office Manager at Residence Inn San Jose South/Morgan Hill, responded to this review

Hello Boburly_7, Thank you so much for staying with us and giving us feedback regarding your stay. I apologize that the condition of your room was not satisfactory and didn't make you feel at home. I have stressed the issue to my maintenance team in an effort to keep our rooms in the best shape we can. Please feel free...

Reviewed December 26, 2016 via mobile

I am a gold Marriott member and stay at Marriott hotels 55 nights a year. I often stay at residence inns. This place is in bad need of refreshing and definitely in the poorest condition of any I've stayed in. The room furniture was extremely worn and the bed sagged and was very uncomfortable. The morning breakfast food was awful....

1Thank Michelle G
Management response:

Michelle, I'm sorry that you weren't happy with your stay here. We do work hard every day to ensure that each and every one of our guests is met with an exceptional experience when staying with us. In your case, we have fallen short of that. I have spoken with my staff to ensure that we correct the issues that...

Paso Robles
Reviewed December 10, 2016

The hotel reservation staff should consider placing guests with no children on the 3rd floor because they placed us on the second floor. Doors were continuously opening and closing. Kids were running and jumping above us till 10:40 pm. We had to call the front desk to quit the noise. After that, we had a good sleep.

Thank calicokitty_3
Management response:

Hello calicokitty_3, I'm sorry to hear that some of our other guests disrupted what was otherwise a pleasant stay with us. Your enjoyment of your stay is the most important thing to us and we strive to give you the best possible stay every time. Please feel free to reach out to us when you decide to stay with us...

Questions? Get answers from hotel staff and past guests. Ask a question

44 photos of this hotel

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Hotel & Grounds (7)
Room/Suite (7)
Dining (2)
Bathroom (2)
Other (2)

Management photos: Courtesy of the property manager

All Management Photos (24)
Room/Suite (11)
Hotel & Grounds (3)
Pool/Beach Area (1)
Dining (1)
Business Center/Function Rooms (1)
Bathroom (2)
Other (5)
06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Breakfast included
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
  • Air Conditioning
  • Microwave
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Residence Inn San Jose South/Morgan Hill

Address: 18620 Madrone Pkwy, Morgan Hill, CA 95037-2837
Location: United States > California > Morgan Hill
Price Range: $161 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn San Jose South/Morgan Hill 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Residence Inn Morgan Hill
Morgan Hill Residence Inn
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Questions & Answers

Here's what travelers have asked, with answers from Residence Inn San Jose South/Morgan Hill staff and other travelers.
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Questions? Get answers from Residence Inn San Jose South/Morgan Hill staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“For singles and couples, book the 3rd floor”
calicokitty_3, Dec 10, 2016 | Read review
“The east of the hotel is on the 101 and thus noisy. If dogs are not in your party the west side of the hotel would be better.”
Bargainhuntress, Nov 27, 2016 | Read review
“Tell them exactly what you need and they make sure you get it.”
diana472, Nov 17, 2016 | Read review
“Try to get a room farther away from the freeway.”
537kenn, Sep 4, 2016 | Read review
“Don't use sofabed”
jbradfor, Aug 24, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
$169* /night
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Prices are for 1 room, 2 adults
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