If you are planning to spend the weekend in Monterey you will not fine a nicer Hotel. We have stayed here several times and even though it is pricey we have always left feeling it was well worth the money. We highly recommend.
I will preface this critique by saying it was during a Covid-19 shutdown and therefore only take out and room service were available. Notifying the staff before our trip this was our wedding weekend, I requested two champagne glasses be delivered prior to our check-in but had to call and request them to be delivered. There was no mention of our wedding when we checked in. They were not that busy to not have the time to take the extra step. I only wish to warn occupants ordering room service to know that a 15% gratuity is already added plus a reasonable $5.00 delivery fee.
Overall room was a great location and view. Very expensive room (stayed in bay suite) and in room service was just terrible. Really ruined our experience. Poor food service and service in general. As example i went searching for ice and could not find it on the floor. I called and the lady told me to go get it myself. I explained I could not find it and did not have a ice bucket in the room. She said they are on the floor. I went looking again. Nothing. Called back and some other lady answered and explained that on our floor there is not ice and she offered to bring ice. Just very frustrating. Food arrived cold from the hotel restaurant and some things like this.
The most Respectful staff and Very Clean atmosphere throughout the facility. Top notch rooms and great views! Great place to Relax and treat yourself our that special someone. We'll deserved four stars!!
We have stayed here many times visiting Monterey and liked our stay here. Though the dates I have selected do not represent the actual dates we've stayed... I can recommend this hotel as a convenient place to stay while in the Monterey Bay area. Close to Carmel, PG, Galleries and stores.
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