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Meh...room is starting to age...upholstery is dirty/stained and front desk staff was simply rude...the person who checked me in simply could not be bothered. $20 fee is BS. All in all great location but not a great hotel for the price.
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Spent a few days here for a business conference. The staff was very friendly and helpful. Hotel has a great location right across the street from the Convention Center which helps when convention hotel books up quick.
Rooms have been updated, hotel is older but...More
Older hotel nice and clean remodeled. One block from the wharf. Desk personnel great got us a free appetizer. JAZUZZI worked good. Fireplace, in the room a nice touch. Room had a tub and shower plenty of towels.
The lobby and adjoining bar and restaurant are very impressive. We were checked in quickly and given delicious cookies as a greeting.
This is a big hotel with several different levels so it can take a while to find your room. Ours faced a courtyard...More
Thank Nicki H
Response from victormikhail, Manager at Hotel PacificResponded 6 days ago
Hi Nicki H.,
Sounds like you had a lovely stay at the Portola Hotel and Spa! We hope you will visit us on your next trip to Monterey.
This used to be my go to hotel in Monterey. It is still nice, the location is good, and the staff friendly and helpful. But, it is getting a little long in tooth. Either that or I'm getting more picky in my old age. It...More
Thank Larry G
Response from victormikhail, Manager at Hotel PacificResponded 1 week ago
Hi Larry G.,
Thank you so much for taking the time to review our property. We are happy to hear you enjoyed our friendly service and our excellent location near the water. We hope to see you again in your future travels to Monterey.
Response from victormikhail | Property representative |
Hello! We have few items but not a huge selection. We have fruits, cheerios cereal, juice and yogurt.
There are many close by restaurants that have a much bigger selections for gluten free items.