Hotel Pacific
300 Pacific St, Monterey, CA 93940-2418
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About
#27 of 57 hotels in Monterey
Location
4.5
Cleanliness
4.1
Service
4.1
Value
3.8
Hotel Pacific is a boutique hotel conveniently located in downtown Monterey, California just steps away from the Monterey Conference Center and within walking distance to the Monterey Bay Aquarium, Fisherman's Wharf, Cannery Row, and other top area attractions. Hotel Pacific offers luxury all-suite accommodations with fireplaces, complimentary wireless internet access, patios and balconies, microwave ovens, refrigerators, complimentary continental breakfast, luxurious feather bedding, and unique vacation packages, Hotel Pacific is the perfect hotel choice for your next romantic weekend getaway, vacation or business trip to the Monterey Bay area.
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Property amenities
Paid private parking on-site
Free internet
Hot tub
Free breakfast
Bicycle rental
Windsurfing
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Parking garage
Wifi
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Fishing
Meeting rooms
Baggage storage
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
24-hour front desk
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Room features
Bathrobes
Dining area
Fireplace
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Private balcony
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Mid-range
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
65Restaurantswithin 0.3 miles
28Attractionswithin 0.3 miles
300 Pacific St, Monterey, CA 93940-2418
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This place was expensive, so we thought it'd be a premium hotel. We were wrong. It gives the feeling of an old beach motel. Clearly the price we paid was mainly for location. The sleep quality was terrible. Something about the way Hotel Pacific is built made it the absolute *loudest* hotel we've ever stayed in. If I didn't get out of bed and check that the door was closed, I would have sworn it was wide open. I think it's a combination of cheap maybe hollow doors and the floor plan having no hallways, with the units encircling and opening directly to an outside courtyard. It makes it so any noise anywhere in the hotel echos and amplifies off the sound-reflective exterior stucco walls, reaches every one of the rooms, penetrates the cheap doors, and wakes you up in the night. There was a family playing some kind of board game in the courtyard around 9~10 pm. In reality they weren't being *that* loud, but we could hear *everything* while trying to get to sleep. We asked the front desk to nicely ask them to play more quietly, but nothing happened. It became humorous to my partner and I as we tried to sleep every night and were treated to the cacophony of every single noise made anywhere in the hotel. It was impressive, and we had to laugh at the absurdity of the price we paid for such a low quality building. Next, the pillows were dead---deflated and clumpy. God only knows how old they were. When we called the front desk and asked for two different pillows, they sent someone with only one. He said it was the only pillow they had left. Not only that, but this extra pillow was just as bad as the ones we already had. How ludicrous is it that a $450/night hotel hasn't replaced their pillows in probably a decade and has only one extra pillow for the entire establishment? There's also no air conditioning. Okay, the hotel is old. I could understand not retrofitting A/C if we were paying less than $300/night. But we honestly figured at such an immense price there would have been renovations to bring it up to standard. Again, the building itself is just low quality and not worth the price we paid. The front desk told us they'd bring us a fan... and then never showed up. Onto little annoyances, there was no towel rack in the bathroom, no wine glasses, and a matchbox with only two matches for us to try out the fireplace. With this, the pillows, the failure to bring us a fan after saying they would... there's not even good management to make up for the poor building quality. The location *was* excellent. In retrospect, that's clearly what we paid for, not the quality of the hotel. We were centrally located within walking distance of both Old Fisherman's Wharf and the aquarium. And believe me, we couldn't wait to walk out of the hotel every day. At first we were upset but got to the point where we just had to enjoy the location and laugh at how massively wrong we were in thinking almost half a grand a night would get us more than a motel. I stayed here last year and just now found the overlap between remembering and having the time to write the review. As you can see, I needed a good amount of time to detail all the issues. …
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Date of stay: October 2022Trip type: Traveled with family
Value
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Murphy Anderson , General Manager at Hotel Pacific
Responded 2 weeks ago
Thank you for taking the time to leave a review of your recent stay at Hotel Pacific. We are sorry to hear that your experience did not meet your expectations and that you encountered several issues during your stay. We take all feedback seriously and will use your comments to improve our services and facilities for future guests. Please accept our sincere apologies for the noise disturbance you experienced due to the design of the hotel. We understand how frustrating it can be to have your sleep interrupted, and we are sorry that our efforts to resolve the issue were not successful. We will review our procedures to ensure that we are doing everything we can to minimize noise disturbances in the future. We are also sorry to hear that you found the pillows uncomfortable and that we were unable to provide you with a suitable replacement. We will investigate this issue further and take appropriate action to ensure that our guests have access to comfortable bedding during their stay. Thank you for bringing the other issues you experienced to our attention, including the lack of air conditioning, towel racks, and wine glasses. We will review our room amenities to ensure that we are providing everything our guests need for a comfortable stay. Once again, please accept our apologies for any inconvenience caused during your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
My husband and I recently enjoyed a great 3-night stay at the unique and special Hotel Pacific in Downtown Monterey. We have stayed at this hotel several times over the past 30 years and always found it to be a a favorite destination in a great location. It has many qualities that we look for in a smaller, more relaxing hotel. We were glad to return to Hotel Pacific and have an outstanding experience once again. First of all, the staff is friendly, responsive, knowledgeable and very helpful. The Junior Suite king bed room layout is exceptional for a smaller hotel like this. It is spacious with a dining area that was also perfect for working comfortably on a laptop, a delightful gas fireplace, a spacious living room sitting area and a very nice bedroom area. The kitchen was stocked with nice dishes and wine glasses with a refrigerator and microwave, allowing us to bring in some local cuisine to enjoy. We appreciated the hardwood floors and the attractive tile surround on the fireplace. The TV in the room conveniently rotates to face both the living room and the bedroom as needed. There was also a nice-sized patio area which we enjoyed as well. The underground parking is easy and we were able to park close to the elevator and our room. We loved the more than ample Continental Breakfast each morning with eggs, bacon, fresh fruit, a variety of breads and bagels and more, served in their three spacious meeting rooms near the lobby. There were many nice outdoor seating areas on the property as well as a steaming jacuzzi area. We loved the charming and attractive tile pathways throughout the hotel. The hotel is located near Old Fisherman’s Wharf for whale watching and fishing excursions, great restaurants and cute shops, walking distance on the Rec Trail to Cannery Row and the Monterey Bay Aquarium, Lower Presidio Historic Park, a variety of historic Monterey State Historic Park buildings to tour and Downtown Monterey with its Golden State Theatre, restaurants and pubs and additional State Park gardens, adobes and other buildings to enjoy. Hotel Pacific also rents bicycles that make it even easier to explore the area, without moving your car! It is also only a 10-minute drive to Carmel by the Sea and Pacific Grove and their beautiful beaches, shops and restaurants. Over the years, we have recommended this hotel to our friends who have always enjoyed the experience! Check it out next time you are planning to stay on the Monterey Peninsula. …
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Date of stay: January 2023Trip type: Traveled as a couple
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Murphy Anderson , General Manager at Hotel Pacific
Responded Jan 16, 2023
Thank you for your excellent review. We really do strive to ensure each guest has a positive stay and it is always great when we receive notification from our guests that we have succeeded. Thank you for your business with us. Have a wonderful day and we hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Found a bag with syringes and drug paraphernalia upon check-in I immediately called the front desk and asked if a manger can come to look at something I found in my room that was disturbing. I was told no manager was on duty. I took the bag to the front desk and asked for the manager to call me when he was available. I stayed at this hotel 3 days, every time I went near the front desk I asked for the manager and was told he was not available. Upon check out I once again stated I wanted this issue addressed and was told the manager would call me at my home. Well after 35 days the manger Mr. Anderson called my home and made various excuses as to why it took him so long to respond. He further stated he was going to refund me one night and one car parking fee for one night. It should be noted I rented 4 rooms for over $6,000. They are very lucky a child did not find these syringes and no one got injured by their negligence. As of today no refund, maybe it will take another 35 days before I hear from him. …
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Murphy Anderson , General Manager at Hotel Pacific
Responded 3 weeks ago
I again apologize for the inconvenience caused during your stay at our hotel. I take the safety and well-being of our guests very seriously and as expressed I am deeply sorry that we fell short in this instance. I understand your frustration with the delay in addressing the issue and the refund process. Please be assured that the refund has been processed on our end.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very disappointed for the price. Much older hotel, room was not very nice (though we had a junior suite), hotel jacuzzi spa was broken. Would not recommend. It is close to restaurants and a whiskey bar we passed.
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Murphy Anderson , General Manager at Hotel Pacific
Responded 5 weeks ago
Thank you for the time taken to survey our hotel, and to bring your concerns to my attention. I would like to extend my apologies for the experience that you had while staying with us. We always want every guest to enjoy a clean, comfortable, pleasant stay & room. Certainly, if any issues encountered at the time had been brought to our attention; one of our team members would have been happy to assist you in resolving any issues that had occurred. Again, I would like to apologize for the unsatisfactory condition of your room, we sincerely apologize and will be investigating and correcting this as what you described is certainly well below our standards, so it is always very important for us to receive such feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed here numerous times over the years. This hotel is starting to get dated.... the outdoor corridors need to be painted, the stairs are quite squeaky, and the walls on the exterior are in poor shape. Our stay did not start off very well. We always show up to hotels early and we understand that rooms will most likely not be ready until check-in time. The past two times (including this time) we had to wait 45 minutes past check-in to get the keys to our room. I really don't want to hear that "some of our housekeepers didn't show up to work today" -- excuses are NOT good when this has now happened two times in a row (we stayed in December and the same thing happened -- we had to wait 45+ minutes then, too). The room was decent and is a great size. One thing that gets to me are the small details -- the toilet seat was old, the pictures on the walls were not straight, the floor behind the toilet was dirty, and the furniture on the balcony had bird poop on them! I brought this up to the front desk and the lady stated that she would "let housekeeping know"..... We did have a very nice stay, but these small things need to be changed to bring this rating up …
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Ask for a room with a balcony.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Murphy Anderson , General Manager at Hotel Pacific
Responded Aug 4, 2023
Thank you for choosing to stay with us and for taking the time to provide valuable feedback regarding your recent visit. We greatly appreciate your loyalty and your insightful comments, which help us identify areas for enhancement. We extend our sincere apologies for any inconveniences you experienced during your stay. It is disheartening to hear that some aspects fell short of your expectations. Please know that we take your concerns seriously, and we are committed to addressing them to ensure a more enjoyable experience for all our guests. We are pleased to inform you that we are actively working on upgrades and improvements throughout the year to rejuvenate our facilities and address the issues you've mentioned. We have already taken steps to replace the toilet seat in your room, and we will be implementing a rigorous maintenance schedule to rectify the other issues you highlighted, such as the cleanliness and appearance of the outdoor corridors, stairs, and exterior walls. Regarding the delays during check-in, we sincerely apologize for the inconvenience you faced on multiple occasions. While we understand your frustration, we want to assure you that we are taking measures to improve our staffing and check-in processes to minimize such occurrences in the future. We acknowledge that excuses are not a satisfactory response, and we are actively working to ensure a smoother check-in experience for our guests. Your comments about the small details that require attention have not gone unnoticed. Our housekeeping team has been informed of these concerns, and we are taking steps to ensure that our rooms are meticulously prepared to provide a comfortable and welcoming environment for our guests. We are glad to hear that, despite the mentioned issues, you still had a pleasant stay with us. Your feedback is invaluable as it helps us understand how we can better meet your expectations and elevate your experience. Once again, we apologize for any inconveniences you encountered and thank you for your understanding and patience. We are committed to making the necessary changes to enhance your future visits. If you have any further suggestions or concerns, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future and providing you with an improved and exceptional stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a great time we had at Hotel Pacific! Our room was spotless, beds so comfortable, grounds beautiful and staff wonderful. Location is fantastic, close to wharf, cannery row, Monterey Aquarium. We having been going to Hotel Pacific with our children and now our grandchildren. But haven’t been there for awhile. I had read some reviews that were not good and was very surprised by them, but we didn’t experience any of them. Go and stay at Hotel Pacific it’s a great place to stay while visiting beautiful Monterey.
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Murphy Anderson , General Manager at Hotel Pacific
Responded Jul 30, 2023
Thank you for your excellent review. We really do strive to ensure each guest has a positive stay and it is always great when we receive notification from our guests that we have succeeded. Thank you for your business with us. Have a wonderful day and we hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
There’s not much that’s not dirty, broken, peeling, cracked or stained inside or out. First, I had high hopes for Hotel Pacific as I like a little quaintness and character in my accommodations. That’s what I wanted when I booked a room. Character is sometimes imperfect and that’s charming. People who don’t understand that should stay at a big chain hotel. Hotel Pacific is not charming. I discounted the other bad reviews thinking they must like new, cookie cutter hotels that seem more clean and streamlined or put together or they are mere complainers. (sorry, guys) Nope. They’re right. My mistake. Almost everything in our room (junior double suite) is dirty, stained, rusty, installed incorrectly or broken. I will highlight a few things… there’s simply not enough time for them all. The hair dryer both dirty and broken, the window with sooo many layers of paint it doesn’t close and lets in street dirt all over the sill, the shutters, the dusty vent in the bathroom and the over-spray from whatever genius painter they hired is on everything from recessed lights to door handles. But the worst was the soap scum and hair on the glass shower door seconded only by the toothpaste splatter on the wall paper and mirror frame. Ewwww. The fountain outside is broken. Hot tub? Broken. Landscape lighting outside our room? Broken. Bedside light? Broken. Microwave? Has the wrong turn table in it so it doesn’t work. Every surface, door, light switch, corner, shelf, etc is grungy. BRING YOUR OWN CLOROX WIPES. Faucet is loose. Wifi not fast enough to stream anything. There’s really nothing right anywhere at this hotel and it’s so sad because the people are nice, architecture interesting and the location is good. The breakfast is icky and served under florescent lights (and I don’t even really eat breakfast but think it’s still lacking and without care). Both dishwashers both days were sweating profusely while restocking the clean plates. Nice guys, working hard, but again: ick. When we checked in the front desk said, “oh, and we don’t have housekeeping but call us if you need anything “. Yep. House keeping, maintenance, everything is totally lacking. Even my teenager who just spent a month backpacking in a developing country was disappointed when she saw our room. The sheets are good and seem clean! The rest? NO.…
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Bring your own cleaning supplies and stay in a third floor room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Murphy Anderson , General Manager at Hotel Pacific
Responded Jul 9, 2023
We are truly sorry to hear about your disappointing experience at Hotel Pacific. We take these issues seriously and are currently investigating and correcting the problems you mentioned. We would like to speak with you further to get more details and make things right. Please contact us at your earliest convenience so we can work towards a resolution. Thank you for bringing these issues to our attention.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This place is a dump. If you are on a lower floor be prepared to hear the people upstairs every time they move around. The king bed was the most uncomfortable bed I have ever experienced, it was terrible. The sofa bed was more like a spring mattress and had mildew all over it. The complementary breakfast was joke.
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Find a different Hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Murphy Anderson , General Manager at Hotel Pacific
Responded Jul 8, 2023
I would like to personally apologize for the condition of your room during your recent stay with us, and for taking the time to complete this survey. Your feedback is most definitely appreciated. If possible for you, I would like to speak with you directly about your experience. Please contact me directly at the hotel at your earliest convenience, we would like the opportunity to obtain further details of the issues encountered, as well as to make it right with you. Thank you again for your time and feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My family stayed her for 3 nights over spring break, we even added a day because the accommodations we so lovely! We had our dog, and our suite included a walk out for the dog to do his business and come right back in the room. One thing to keep in mind, they have moved the breakfast out of the lobby and to the meeting rooms, and it’s not very well marked. But the staff was very willing to guide anyone who needs assistance. Overall a beautiful outdoor hotel that is great for families and pets, close to everything in Monterey! We walked to restaurants downtown, Old Fisherman’s Wharf, beaches, the aquarium and Cannery Row.
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Murphy Anderson , General Manager at Hotel Pacific
Responded Apr 3, 2023
Thank you for your excellent review. We really do strive to ensure each guest has a positive stay and it is always great when we receive notification from our guests that we have succeeded. Thank you for your business with us. Have a wonderful day and we hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After booking an ADA accessible room online, I specifically called the hotel to inquire about how ADA friendly the hotel was going to be for my 82 year old mother in-law. I was assured the room was accessible, elevator working and complimentary breakfast was in an area my MIL could get too. Upon arrival another customer was concerned the elevator was not functioning again and it needed attention. The first day, we had to request the elevator be reset 3 times, next day was 4 times and the last day there were no requests because the power was out. Breakfast was in a nicely decorated room directly off the Main Street but in my opinion was not ADA accessible, unless you could take your walker up a steep driveway meant for cars, down the sidewalk about 50 feet in a heavy rain, down a cement ramp which was wet and finally into a room with tile floors and no floor mats to dry your feet. This was disappointing as when I called, I was told breakfast area was ADA accessible! Bottom line, hotel may be in ADA compliance, but it is NOT ADA friendly. After speaking 4 times to management over a period of 9 days, they refunded my MIL $100 for her 3 night stay. My advice, avoid the headache of this hotel if ADA accessibility is important to you!…
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Murphy Anderson , General Manager at Hotel Pacific
Responded Apr 3, 2023
Thank you for taking the time to complete an online review regarding your recent stay at our hotel. On behalf of our entire team, I sincerely apologize for failing to exceed your expectations specifically for the miscommunication as to the ADA compliance of the hotel as a whole as opposed to the actual room . Your satisfaction and feedback are important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our ADA guests in the future. Thank you again for your time, feedback, and business.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$206 - $507 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pacific hotel monterey
LOCATION
United StatesCaliforniaMonterey CountyMonterey
NUMBER OF ROOMS
105
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Frequently Asked Questions about Hotel Pacific
Which popular attractions are close to Hotel Pacific?
Nearby attractions include Old Fisherman's Wharf (0.3 miles), Monterey State Historic Park (0.08 miles), and Monterey History & Arts Association: Salvador DalÍ (0.1 miles).
What are some of the property amenities at Hotel Pacific?
Some of the more popular amenities offered include free breakfast, a hot tub, and a business center.
Which room amenities are available at Hotel Pacific?
Top room amenities include a flat screen TV, a refrigerator, and a dining area.
What food & drink options are available at Hotel Pacific?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Hotel Pacific?
Yes, a parking garage, paid private parking on-site, and paid public parking nearby are available to guests.
What are some restaurants close to Hotel Pacific?
Conveniently located restaurants include Paris Bakery Cafe, Montrio, and Old Monterey Cafe.
Is Hotel Pacific located near the city center?
Yes, it is 0.3 miles away from the center of Monterey.
Are pets allowed at Hotel Pacific?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Pacific offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to Hotel Pacific?
Many travelers enjoy visiting Tor House (4.6 miles), Cannery Row (1.0 miles), and Doc Rickett's Pacific Biological Laboratories (1.1 miles).
Is Hotel Pacific accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.