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Portola Hotel & Spa at Monterey Bay

#11 of 55 Hotels in Monterey
Certificate of Excellence
GreenLeadersGold level
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2 Portola Plaza, Monterey, CA 93940
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Summer Escape Offer
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Portola Hotel & Spa at Monterey Bay
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2,111 Reviews from our TripAdvisor Community

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There are newer reviews for Portola Hotel & Spa at Monterey Bay
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Showing 2,041: English reviews
Dublin, Ireland
Level Contributor
150 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
3 of 5 stars Reviewed 1 week ago

So, I guess I do not really like this type of hotel; I avoid chains and go for more individual boutique types of things. So, I really did not like this...it seemed huge; like I needed a little bike to get to my room. The staff were fine and the room was big, bed fine etc (though I was on... More 

Helpful?
1 Thank mukdennnis
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello mukdennnis, Thank you for sharing your feedback about the Portola Hotel & Spa on TripAdvisor. We were disappointed to hear that your stay at the hotel did not meet your expectations and appreciate your feedback about the lobby and pool. The hotel is excited to announce our plans for property upgrades later this year including a lobby and lounge... More 

Brussels, Belgium
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Nice rooms but getting outdated. Doors of bathroom falling apart, windows and mosquito-nets worn out... And paid wifi that doesn't work. Last but not least, I'd like some friendly staff at the reception. All together it was a very expensive room for a moderate hotel that needs renovation!

Helpful?
Thank clemensn0npapa
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello clemensn0npapa, Thank you for taking the time to post a review about the Portola Hotel & Spa on TripAdvisor. We were disappointed to hear that your stay at the hotel did not meet your expectations and appreciate your feedback about the hotel, Wi-Fi and reception staff. Your feedback will certainly be used to help us improve as we move... More 

california
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel continues to wow us ! Andrea in reservations helped us with a great room, Abel, Freda,and especially Linda ( best omelet I've ever had) in Jacks restaurant, to Super Mario who helped us check out quickly .... I'm crazy about this hotel and the lovely folks who work there !! ♥️ Thank you taking such good care of... More 

Helpful?
Thank ddrobinson5
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello ddrobinson5, We were thrilled to hear you enjoyed your recent stay and that members of our staff helped to make your stay fantastic. The hotel is excited to announce our plans for property upgrades including a lobby and lounge renovation, as well as a full replacement to our hallway carpets later this year. We appreciate you taking the time... More 

Duluth, Minnesota
Level Contributor
159 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Beautiful dark wood with lovely colors and rich bedding with multiple pillows. Rooms are well designed with great space. Pool is out door but heated and warm enough even in early morning. Spa is large with ample seating. Pool great for little kids...never more than 3'. Not so easy to swim in for 6' people.

Helpful?
Thank SunnySis60
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello SunnySis60, We were pleased to hear you enjoyed your stay at the Portola Hotel & Spa. Thank you for taking the time to share your experience with fellow travelers. We were happy to hear you were able to enjoy our outdoor pool area and look forward to welcoming you back for another visit soon. Kind regards, Portola Hotel &... More 

Drumcar
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This hotel is right where you want to be. Next door to the town and fishermans wharf. Only a stroll from cannery row. Rooms are comfortable and bathrooms are fabulous. Hot and powerful shower. The coffee making facilities in the room are great. I was very disappointed that we had to pay for WiFi I know it's free in part... More 

Helpful?
Thank DrumcarTopchef
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello DrumcarTopchef, Thank you for taking the time to share your experience at the Portola Hotel & Spa on TripAdvisor. We were delighted to hear you enjoyed our ideal location in Monterey, as well as our guestrooms and newly renovated bathrooms. Please call us or visit our website the next time you plan to visit Monterey as we offer complimentary... More 

Bronx, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We only stayed one night in Monterey but Portola was wonderful! We had a room with a view of the marina and the plaza. The room was spacious and so cozy. They had fresh chocolate chip cookies available at check in, too! We were basically staying on the pier and could walk to all sorts of shops and restaurants. (We... More 

Helpful?
Thank akhkelly
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello akhkelly, We were delighted to hear you enjoyed your stay as well as our signature chocolate chip cookies at check-in. Thank you for taking the time to share your experience on TripAdvisor. We look forward to welcoming you back for another stay soon. Kind regards, Portola Hotel & Spa Management Team More 

Aylesbury, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel itself was very nice, on arrival the valet met us and took our bags from us. We checked in and was greeted by friendly staff. We were given a delicious cookie as a gift to welcome us to the hotel which I thought was a nice touch. We then received our bags from the valet and were left... More 

Helpful?
1 Thank Peter S
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello Peter S, Thank you for taking the time to write a review about the Portola Hotel & Spa on TripAdvisor. We value you as a guest and greatly appreciate your feedback about the internet, parking and outside noise. Please call us directly when you plan your next trip to Monterey and we will be happy to assist you with... More 

New Hampshire
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Portola Hotel & Spa appeared as a recommendation in the wedding invitation we received. We spent our three nights at the Portola and knew within minutes the recommendation had been an excellent one. Check-in was fun and easy. Our room was clean, comfortable and spacious. There wasn't a single hotel employee who didn't have a smile on their face... More 

Helpful?
Thank T-AND-B
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hi T-AND-B, We were delighted to hear you found the Portola Hotel & Spa to be a relaxing and pleasant experience. Thank you for being our guest and for taking the time to share your comments about your stay on TripAdvisor. We look forward to welcoming you back to Monterey soon. Kind regards, Portola Hotel & Spa Management Team More 

Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This would be a 5 star review but they managed to muck up both check-in and check-out. The receptionist did not activate the room keys at check-in. Yes you've pictured the scene, we've all been there countless times; I finally arrived at the room door with husband, kids and suitcases after a long day travelling, but both key cards refused... More 

Helpful?
Thank Falkirkdolly
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hi Falkirkdolly, We were delighted to hear you and your family enjoyed your stay at the Portola Hotel & Spa during your Pacific Highway road trip. Thank you for being our guests and for taking the time to write a review on TripAdvisor. We appreciate your feedback about your keycards and experience with the express checkout and would like to... More 

Stirling, United Kingdom
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for 10 nights during our holiday in California and did enjoy it here even though there are renovations going on.We had a harbour view room and it was very comfortable, clean and bright, food was good and all the staff we encounter were friendly and courteous.

Helpful?
Thank Donna E
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello Donna E, Thank you for taking the time to share your recent experience at the Portola Hotel & Spa on TripAdvisor. We were pleased to hear you found our hotel to be comfortable and clean with friendly and courteous staff during your extended stay. Thank you for choosing the Portola Hotel & Spa, we look forward to welcoming you... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED(R)-EB certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, two on site eateries, a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 

Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940
Location: United States > California > Monterey Peninsula > Monterey
Price Range: $228 - $478 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay
Hotel Style:
#1 Green Hotel in Monterey
#3 Spa Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Business Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
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