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Portola Hotel & Spa at Monterey Bay

#11 of 55 Hotels in Monterey
Certificate of Excellence
GreenLeadersGold level
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2 Portola Plaza, Monterey, CA 93940
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2,108 Reviews from our TripAdvisor Community

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Showing 2,038: English reviews
Oakdale
1 review
4 of 5 stars Reviewed yesterday NEW

It was a nice stay. There was a lot of construction going on, and I'm not sure if that had anything to do with the water pressure, but there really wasn't any. Overall, it was a nice experience. Recommended.

Review collected in partnership with Amoma.com

Helpful?
Thank 566joeys
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

The staff was very friendly and helpful. The location is great only being about a mile from the aquarium and cannery row but right on the wharf, downtown and the beach. We almost switched rooms after the first morning with the constructions... The hotel staff was very understanding and gave up plenty of options. We decided to stay in our... More 

Helpful?
Thank Ian M
Clayton, California
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

The location of the Portola Hotel is perfect! Walk to the wharf- downtown - Cannery Row and the aquarium. The rooms are absolutely clean and very well appointed. The lobby is beautiful and the front desk agent was helpful and polite. The beds are really comfy too. Cookies at check in? What's not to like!

Helpful?
Thank cookiehoarder
San Jose, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

The room was nice. Went out for dinner and walked around. Returned back to the hotel we had a glass of wine and went to our room. We were waken by loud working drills and who knows what else at 6:45 AM!! My Husband and I did not get to SLEEP in. I had called to the front lobby and... More 

Helpful?
1 Thank sanchezerlinda
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello sanchezerlinda, Thank you for taking the time to post a review about the Portola Hotel & Spa on TripAdvisor. I was sorry to hear about your experience and understand your frustration about the noise and misconception regarding a pet. I would like to discuss your stay with you at your earliest convenience, please contact me directly at treil@portolahotel.com or... More 

Lod, Israel
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Staid in the Portola for two nights with family. Great room very wide and big with more than ordinary soup shampoo and conditioner that you get in hotels. The hotel locates right by the fisherman's wharf and about 2 km from the aquarium . The lobby was amazing and great place to spend the evening. Our stay was enjoyable and... More 

Helpful?
Thank Amir Y
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello Amir Y, We were pleased to hear you enjoyed your stay and appreciate you taking the time to share your experience at the Portola Hotel & Spa on TripAdvisor. We look forward to welcoming you and your family back for another visit soon. Kind regards, Portola Hotel & Spa Management Team More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The place is centrally located. Within walking distance to the beach, the wharf and the aquarium. And it is pet friendly and yet it is very well maintained. Our family, with two dogs, had a wonderful time staying here. But be mindful, there is also a lot of construction going on in the main building for the new conference center

Helpful?
Thank Kitsum L
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello Kitsum L, We were delighted to hear you enjoyed your recent stay at the Portola Hotel & Spa. Thank you for taking the time to write a review on TripAdvisor. We look forward to welcoming you and your family, including your two dogs, backs for another stay soon. Kind regards, Portola Hotel & Spa Management Team More 

Sonora, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We had requested a quiet room and ended up in room #266. NO NOT GET THIS ROOM if you are trying to get a good nights rest. It is directly above a candy store and the custom plaza square, meaning you can hear the street performers playing music until 10:30 (or later) and when people hang out and talk in... More 

Helpful?
Thank jacob k
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello jacob k, Thank you for taking the time to post a review about your experience at the Portola Hotel & Spa on TripAdvisor. We value you as a guest and we appreciate your feedback about noise from the plaza and your stay overall. We would like to further discuss your experience with us at your earliest convenience as we... More 

Dublin, Ireland
Level Contributor
150 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
3 of 5 stars Reviewed 1 week ago

So, I guess I do not really like this type of hotel; I avoid chains and go for more individual boutique types of things. So, I really did not like this...it seemed huge; like I needed a little bike to get to my room. The staff were fine and the room was big, bed fine etc (though I was on... More 

Helpful?
1 Thank mukdennnis
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello mukdennnis, Thank you for sharing your feedback about the Portola Hotel & Spa on TripAdvisor. We were disappointed to hear that your stay at the hotel did not meet your expectations and appreciate your feedback about the lobby and pool. The hotel is excited to announce our plans for property upgrades later this year including a lobby and lounge... More 

Brussels, Belgium
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Nice rooms but getting outdated. Doors of bathroom falling apart, windows and mosquito-nets worn out... And paid wifi that doesn't work. Last but not least, I'd like some friendly staff at the reception. All together it was a very expensive room for a moderate hotel that needs renovation!

Helpful?
Thank clemensn0npapa
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello clemensn0npapa, Thank you for taking the time to post a review about the Portola Hotel & Spa on TripAdvisor. We were disappointed to hear that your stay at the hotel did not meet your expectations and appreciate your feedback about the hotel, Wi-Fi and reception staff. Your feedback will certainly be used to help us improve as we move... More 

california
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This hotel continues to wow us ! Andrea in reservations helped us with a great room, Abel, Freda,and especially Linda ( best omelet I've ever had) in Jacks restaurant, to Super Mario who helped us check out quickly .... I'm crazy about this hotel and the lovely folks who work there !! ♥️ Thank you taking such good care of... More 

Helpful?
Thank ddrobinson5
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello ddrobinson5, We were thrilled to hear you enjoyed your recent stay and that members of our staff helped to make your stay fantastic. The hotel is excited to announce our plans for property upgrades including a lobby and lounge renovation, as well as a full replacement to our hallway carpets later this year. We appreciate you taking the time... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED(R)-EB certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, two on site eateries, a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 

Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940
Location: United States > California > Monterey Peninsula > Monterey
Price Range: $228 - $485 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay
Hotel Style:
#1 Green Hotel in Monterey
#3 Spa Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Business Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
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