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Portola Hotel & Spa at Monterey Bay

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#12 of 55 Hotels in Monterey
Certificate of Excellence
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Portola Hotel & Spa at Monterey Bay
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2,195 Reviews from our TripAdvisor Community

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Showing 2,114: English reviews
Level Contributor
8 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

I have stayed while attending a conference in Monterey and it was a lovely location. The bed was absolutely wonderful, really comfortable. The rooms were very clean. Great option. The advertised pool is ridiculous, it is just a small tank to wash the ankles.

Helpful?
Thank Manuel S
Houston, Texas
Level Contributor
43 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the Portola for an overnight business trip in September. The location for the hotel is excellent: close to shops, restaurants, downtown, and the wharf. The room and bathroom were clean. Please keep in mind that the room did not have air conditioning. However, the next morning, I realized there was no need for it as it was... More 

Helpful?
Thank zizouzidane
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Wow! This hotel is perfectly located with a lot of amenities and a short walk to the wharf. There are plenty restaurants, dessert options, pharmacies, supermarkets, etc close by as well. The room was clean and extremely comfortable. The hotel charged me extra for parking and credited that charge. The service at the front desk was good as well and... More 

Helpful?
Thank Fathima T
Escalon, California
Level Contributor
10 reviews
5 of 5 stars Reviewed 5 days ago NEW

Hotel was great except for the ongoing construction of the Convention Center. Walking distance to everything (wharf, downtown, etc). Breakfast buffet was a little pricey for what you get. Very friendly staff.

Helpful?
Thank jkirk61
Los Angeles, California
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

Great hotel in a great location. Walking distance to wharf, shops and restaurants. Great rooms and shower. Nice small balcony . Room service and cleanliness outstanding. Easy access, not one of those hotels where you have to travel for miles to your room

Review collected in partnership with Amoma.com

Helpful?
Thank Pncpark
London, United Kingdom
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Lovely hotel located in the centre of Monterey. Nice decor inside with real trees, comfortable room with balcony and quite spacious for 2 adults and 2 kids. We did not have breakfast at the hotel so we can't comment but people very helpful and gave us direction on how to reach the sea port for our whale watching.

Helpful?
Thank alexpearls
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I attended a conference and I was disappointed by the quality of the hotel given especially the price I paid. Rooms are spread over a large area and to get on my room I had to cross a balcony and it was quite tricky to find the way. I asked for a late check-out, and I was given 12.30 instead... More 

Helpful?
Thank Stefano L
East Cowes, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We spent three nights here and I will say this hotel is nice the rooms are large and well maintained, the staff friendly and helpful, although they could not understand that not all people can sleep on big fluffy pillows and did not have an alternative when requested. But I did feel from the moment you enter it is more... More 

Helpful?
Thank Parhurst
Dublin
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed for 5 nights using the Portola as a base to see the sights of Monterey and the peninsula. Cannot fault the service from check in , Jacks , Peter B's (special thanks to Markus) right through to checkout. All the staff we encountered were extremely professional and friendly. Room was very good with really comfortable bed & pillows.... More 

Helpful?
Thank OBIONE
London
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

There is lots to like about this hotel - it has a great location - but unfortunately our room was quite small for 4 of us (though it was very clean and nicely decorated) and there was no seating area at all, no balcony, a view of the car park and it's all a bit of a building site at... More 

Helpful?
Thank RamblingGirl
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED(R)-EB certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, two on site eateries, a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 

Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940-2419
Location: United States > California > Monterey Peninsula > Monterey
Price Range: $223 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#3 Spa Hotel in Monterey
#4 Business Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
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