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Portola Hotel & Spa at Monterey Bay

#11 of 55 Hotels in Monterey
Certificate of Excellence
GreenLeadersGold level
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2 Portola Plaza, Monterey, CA 93940
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2,111 Reviews from our TripAdvisor Community

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Showing 2,041: English reviews
Poland, OH
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed here 2 nights with another couple. It is a large hotel attached to the convention center. It is an easy walk to Fisherman's Wharf and to the free tourist bus that circles along Cannery Row. Hotel is modern and the rooms were very nice. Possibly because no convention was in town but the area immediately around the hotel was... More 

Helpful?
Thank cpqal
Fresno, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

My stay was nice but not "Fantastic" as I previously reviewed my stay at the Portola Hotel. Major construction outside of hotel & a sign posted will start renovations soon in the main lobby of hotel. Also the live music/ piano was taken out of lounge area. My stay was nice & rooms very clean & comfortable. Love the close... More 

Helpful?
Thank Deborah H
Manteca, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

My favorite hotel in Monterey. Very close to the Wharf. My puppy's first time in a hotel. They gave him homemade biscuits & have beds & bowls if you need them. He loved it! We're looking forward to going back soon.

Helpful?
Thank Bev7168
Oakdale
1 review
4 of 5 stars Reviewed 2 days ago NEW

It was a nice stay. There was a lot of construction going on, and I'm not sure if that had anything to do with the water pressure, but there really wasn't any. Overall, it was a nice experience. Recommended.

Review collected in partnership with Amoma.com

Helpful?
Thank 566joeys
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

The staff was very friendly and helpful. The location is great only being about a mile from the aquarium and cannery row but right on the wharf, downtown and the beach. We almost switched rooms after the first morning with the constructions... The hotel staff was very understanding and gave up plenty of options. We decided to stay in our... More 

Helpful?
Thank Ian M
Clayton, California
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

The location of the Portola Hotel is perfect! Walk to the wharf- downtown - Cannery Row and the aquarium. The rooms are absolutely clean and very well appointed. The lobby is beautiful and the front desk agent was helpful and polite. The beds are really comfy too. Cookies at check in? What's not to like!

Helpful?
Thank cookiehoarder
San Jose, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

The room was nice. Went out for dinner and walked around. Returned back to the hotel we had a glass of wine and went to our room. We were waken by loud working drills and who knows what else at 6:45 AM!! My Husband and I did not get to SLEEP in. I had called to the front lobby and... More 

Helpful?
1 Thank sanchezerlinda
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello sanchezerlinda, Thank you for taking the time to post a review about the Portola Hotel & Spa on TripAdvisor. I was sorry to hear about your experience and understand your frustration about the noise and misconception regarding a pet. I would like to discuss your stay with you at your earliest convenience, please contact me directly at treil@portolahotel.com or... More 

Lod, Israel
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Staid in the Portola for two nights with family. Great room very wide and big with more than ordinary soup shampoo and conditioner that you get in hotels. The hotel locates right by the fisherman's wharf and about 2 km from the aquarium . The lobby was amazing and great place to spend the evening. Our stay was enjoyable and... More 

Helpful?
Thank Amir Y
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello Amir Y, We were pleased to hear you enjoyed your stay and appreciate you taking the time to share your experience at the Portola Hotel & Spa on TripAdvisor. We look forward to welcoming you and your family back for another visit soon. Kind regards, Portola Hotel & Spa Management Team More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The place is centrally located. Within walking distance to the beach, the wharf and the aquarium. And it is pet friendly and yet it is very well maintained. Our family, with two dogs, had a wonderful time staying here. But be mindful, there is also a lot of construction going on in the main building for the new conference center

Helpful?
Thank Kitsum L
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello Kitsum L, We were delighted to hear you enjoyed your recent stay at the Portola Hotel & Spa. Thank you for taking the time to write a review on TripAdvisor. We look forward to welcoming you and your family, including your two dogs, backs for another stay soon. Kind regards, Portola Hotel & Spa Management Team More 

Sonora, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We had requested a quiet room and ended up in room #266. NO NOT GET THIS ROOM if you are trying to get a good nights rest. It is directly above a candy store and the custom plaza square, meaning you can hear the street performers playing music until 10:30 (or later) and when people hang out and talk in... More 

Helpful?
Thank jacob k
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello jacob k, Thank you for taking the time to post a review about your experience at the Portola Hotel & Spa on TripAdvisor. We value you as a guest and we appreciate your feedback about noise from the plaza and your stay overall. We would like to further discuss your experience with us at your earliest convenience as we... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Spa
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED(R)-EB certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, two on site eateries, a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 

Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940
Location: United States > California > Monterey Peninsula > Monterey
Price Range: $228 - $478 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#3 Spa Hotel in Monterey
#4 Business Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
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