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Portola Hotel & Spa at Monterey Bay

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#12 of 55 Hotels in Monterey
Certificate of Excellence
GreenLeadersGold level
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Portola Hotel & Spa at Monterey Bay
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2,161 Reviews from our TripAdvisor Community

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Showing 2,083: English reviews
Level Contributor
128 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed yesterday NEW

This is the second....and last time we will stay at the Portola Hotel & Spa Monterey Bay. On our drive down to the hotel; we received an Email asking us several questions. They asked what was our projected time of arrival and whether we preferred a garden view room. We responded that we were planning to arrive at 4:30 p.m.... More 

Helpful?
Thank Ken J
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW via mobile

This review is for our current trip. The construction is a significant issue,and I would have chosen another hotel had I known how bad it is. The Portola did notify us about the construction but it was very understated. The letter made it sound like it was just an issue for the entry, it is not. We were put in... More 

Helpful?
Thank Comber77
Santa Rosa, California
Level Contributor
40 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

This hotel is under major construction, so weekdays begin with big machinery growling away, jackhammers and the annoying beeping of trucks backing up, all very early in the morning. Check with them to see if they are still under construction before you pay to stay here!! I'm sure it will be lovely when it's done though. It's right by fisherman's... More 

Helpful?
Thank rachaele30
Larkspur, Colorado
Level Contributor
388 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 222 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

From the kind customer service staff upon arrival and the delicious chocolate chip cookie to the room, bed, linens and lobby this was a treat. My room was quiet and had a great place to chill after walking around the Monterey Wharf. The parking was paid but covered and not to far from hotel. I enjoyed this place and will... More 

Helpful?
Thank Oceandweller7
Level Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

We loved the place at first sight. The property is located just across pier. Everything seemed perfect till we got to our rooms. The fifth floor rooms adjacent to the road have no sound protections or even heavy curtains. We heard trucks all night and awoke to the pain of heavy drilling outside. Luckily we had just the one night... More 

Helpful?
Thank Sanjay C
Newcastle upon Tyne, United Kingdom
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Great location but real problems with rooms. Our first was right next to the highway with no a/c our second was just as bad and at the third and final attempt we got an acceptable room with a/c. Nice shipping area minutes from the hotel and pleasant walk along the waterfront and Fishermans Wharf with lots of restaurants. Unfortunately the... More 

Helpful?
Thank NewcastleFalcons
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed one night in the portola. The man working at check in was very nice and the hot cookies were a nice touch. The beds were comfortable and the rooms were spacious. The fact that you had to pay for Internet in your room is very old fashioned, in this day in age in my opinion all hotels should... More 

Helpful?
Thank 782sineadk
Level Contributor
100 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed at the Portola in what is probably their busiest week. And the front half of the hotel is under a major renovation. With that said, the hotel managed very well. Rooms were very nice and the staff provided excellent service. Looking forward to coming back when the property is done!

Helpful?
Thank Rogerwilco123
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello Rogerwilco123, We were delighted to hear you enjoyed your stay during Monterey Car Week. Thank you for taking the time to share your experience on TripAdvisor. We look forward to welcoming you back so that you can experience the exciting upgrades that are in progress. Kind regards, Portola Hotel & Spa Management Team More 

NJ
Level Contributor
148 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

There is no denying that the hotel construction detracts from this property big time. I had sent a request upon reservations to get a quiet room. We checked into a room under a jack hammer and right next to a noisy street! I was upset since I was very clear when reserving. The staff was accommodating, but not in the... More 

Helpful?
Thank Jersey_Jet_Setter
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello Jersey_Jet_Setter, Thank you for taking the time to post a review about your experience at the Portola Hotel & Spa on TripAdvisor. We value you as a guest and we appreciate your feedback about your recent stay. We would like to further discuss your stay with us at your earliest convenience as we take all guest feedback very seriously.... More 

Manchester, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Beautiful location, great service and attentive staff. Kevin was particularly helpful but perhaps unfair to single him out as all staff are really friendly and keen to help. About 20 min walk into Monterey but there is a free shuttle. Quite prices but guess you get what you pay for. I definitely would return

Helpful?
Thank Richard E
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hello Richard E, Thank you for taking the time to share your experience at the Portola Hotel & Spa on TripAdvisor. We were pleased to hear you enjoyed our location and that you received excellent service from our staff. We look forward to welcoming you back on your next visit to Monterey. Kind regards, Portola Hotel & Spa Management Team More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED(R)-EB certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, two on site eateries, a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 

Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940-2419
Location: United States > California > Monterey Peninsula > Monterey
Price Range: $213 - $508 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#3 Spa Hotel in Monterey
#4 Business Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
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