...Location is perfect for anything you may want to experience in Monterey or surrounding areas...

The perfect location to walk and explore...

...Great location with friendly staff. Only thing would be location of hotel rooms in relation to parking garage...

The hotel's location within walking distance of the wharf is excellent and so convenient...

Hotel Portola has an awesome location close to the Old Wharf, restaurants, the beach, and Farmers Market...

Great location near the wharf and weekly summer Farmers Market...

The Portola is in an excellent location for beach or seaside activites as well as convenient for exploring the community...

...The location of the Hotel is fabulous with a cobblestoned walking mall right by it...

...We have always stayed here because of the nice location... Location is also close to the wharf, walking distance...

...Downtown location makes it easy to get to the wharf and bike path...

...Excellent location near the Monterey Bay...

The Portola Hotel and Spa is a well-maintained property and is in a good location for visiting many of the attractions Monterey has to offer...

...The location is great, The conference facilites are very nice and easy to get around...

The location is good, near all the places we like to visit but the room is a lot smaller with the price charged...

The hotel is in a prime location, walking distance to many attractions and restaurants...

Great place and can't beat the location at of activities within walking distance...

Location was great - about a mile walk to the aquarium/cannery row...

...Exactly the right location for waterfront and town centre...

...There was nothing special about this hotel to make it so damn expensive besides the location...

...great location near the marina and the wharf...

...On arrival it was clear that an effort had been made to modernise the hotel rooms which were decorated very tastefully, but still held quite a few dated features...

...We had breakfast at the hotel and it was good, overall not a bad place to stay, the rooms were good and modern, and nicely decorated in light colours to make it feel airy...

A wonderfully welcoming staff from the bell staff, and valet, the thoughtful and helpful Front Desk, even though they were very busy; the attentive housekeeping, and friendly service at Jack’s which is awesome with amazing ambiance and tasty locally sourced cuisine, and there is outdoor seating all with fire pits to stay comfy with. The hotel is newly remodeled with well appointed with bright and fresh guest rooms...

...We loved the sliding glass doors and shutters that allowed us to enjoy the ocean breeze and sun...

...Spacious Rooms with pleasant, soothing decor... (Really glad I sprang for the extra $50 for the Partial Ocean View - really, REALLY bumped up the ambience!)...

...The rooms are cozy and have great views of the Monterey Harbor...

...On the positive side, it’s a perfectly well appointed, if somewhat corporate four-star hotel with a great location just between Fishermans wharf and the downtown area of Monterey...

...The design of the hall with trees and comfortable sofas creates a pleasant mood of relaxation...

...The outdoor fireplace is relaxing but was turned off at 10pm. I wish the fireplace could have stayed on longer...

...Besides that, the ambience was beautiful, we felt safe and it was close to everything...

...The hot tub is set beautifully with a cooling pool snd palm trees And they provide robes to go there from your room...

...Chose the Portola as it was central to everything and loved the style of the rooms with views of the ocean!...

...The rooms have a beachy theme which was great for the location...

...the room was clean and fresh, decor felt very beachy... Loved the furniture layout and pieces in the room...

...So pretty inside and out, staff very friendly and the restaurant food was pretty good!...

...Besides the ants in the room, I enjoyed the live music, restaurant downstairs, the decorations, and the location of the hotel...

...We sat downstairs listening to live Christmas music...

...For a “hotel and spa” you would think the environment is set up to be relaxing, and while we had a good time because of each others company I can confidently say the hotel did not positively impact this at all...

...The interior was ver clean and well decorated...

...The room is spectacular with modern decor and immaculately clean...

...The rooms we stayed in were nicely fitted out and spacious, and all the ingredients are there for it to be a nice hotel... Firstly, when we checked in after a long drive we found that the extra beds we had requested were not present, and one bed was not made up; we had interconnecting rooms as we were travelling with two children, and there was a door to a third interconnecting room, which we had not booked, so possibly had other guests in which did not lock allowing access into our room... What was most concerning however, was that the rooms we were allocated were in an annex which is essentially part of the same building as a public car park... There was free and unfettered access from this public car park into the corridor where our rooms were meaning anybody could just wander in and be in the corridor outside our bedroom and the one that children are staying in ... In fairness when we complained about this, the hotel switched us to the main hotel as they had availability... But if we were here in summer and they were fully booked, this would’ve been a major problem!... Although we had no complaints about the room we moved to, I would like to say that we then had a smooth stay at the Portola, but this wasn’t really the case... As we continue to have ongoing issues with responses to requests for services, including the room, not being cleaned or made up for three days until we made a fuss about it, which is not really how I intend to spend my holiday time...

Booked this hotel because of convenience and decent reviews... We had extended our stay by one night (under a different reservation #) so we mentioned this when we checked in and they assured us that the 2 bookings were now combined and we could stay in the same room... Throughout the next few days we confirmed with the front desk (in person) 3 times to ensure that everything was set and we didn’t have to move rooms... On the day we were originally supposed to check out, the cleaning staff barged into our room 3 times trying to clean, even when we repeatedly told them we were staying an extra night... To be clear, this was not normal service of the room (since you have to request it and we had already done so in the morning)... Staff, and the lady cut me off and said “they are just trying to service the room...

Our only issue was that we found the beds in the room to be VERY soft which is not our preference and made it hard to get a good night's sleep...

We stayed at the Portola while attending a family wedding nearby... The announcement about the alarm could not be heard in the rooms so those of us in our rooms were hanging out of our doors listening...

Room 365 was a horrible experience given a stay at a four-star hotel: There is no sound isolation between the room and the room next to it, and there are locked doors in between, but it is possible to hear every single sound and every single conversation from the other room. The room was cold, and the heating was not turned on when we arrived... The room 365 shouldn't be rented to people who are not traveling together with the room next door since there is absolutely no privacy...

...I did get lost trying to find my room as the instructions for locating it weren’t quite clear, or I just wasn’t understanding the desk clerk very well. I stayed in the building across the courtyard and was a little nervous that anyone (including homeless) could walk around there and the entrance to the lobby was not secure; as in, no key card needed, anyone could access the elevators to the rooms...

...They had keen senses of humor and broad smiles the entire time they retrieved our belongings from the car...and were helpful bringing our stuff to our room... My administrative assistant made my reservations in October for my February stay... Hailey gave me the room #216... Someone should walk into that room to assess its value... The room is half the size of a standard hotel room...the shower is larger than the bed!... All noise from the elevator and people entering and exiting went right into my room... He asked if I'd like to extend our stay in the room... We stayed at the Marriott for two nights enjoying the amenities that are offered at a "real" hotel with helpful staff, clean sheets and towels, and a few drawers in a room that has a window that actually lets in light... Upon departure, your staff did not charge the room to the business even though preapproved...

property in need of renovation, beds are worn out, sheets are short , pillows are degraded... and they had the purchaser of the room submit Driver License copy on line as well...

...You do have to request room service, but it was super simple if you wanted your room cleaned or needed towels... Lots of room to work out and lots of options...

...Additionally, our key and the key to neighboring rooms were deactivated- all of us were locked out on 12/26... I called down to the front desk to ask why our room hadn’t been cleaned and was told we should’ve been notified of “clean upon request” at check in...

...They remember who you are, every single person will greet you with a smile, and everywhere you look is a beautiful scene inside the hotel from the children's library reading room to the room itself which we stayed on the seventh floor at a great price with a beautiful view ...

...The coffee fixings in the room included powdered milk...

Depending on which room you get it might be ok, but overall water pressure and temperature consistency is an issue in all the rooms from what I understand. I was moved twice and it was an issue in both rooms, and others I knew staying there said the same... The rooms have window style air conditioners on the outside wall that are noisy...

We weren’t given the room we booked 8 months in advance instead put in a room with 2 small beds, with a street level view of the road which had constant traffic throughout the night. Both staff on arrival and departure were incredibly rude and rather than be apologetic blamed me for booking through Expedia... So be careful you may not get the rooms you want...

...We found a cockroach in the room on night 1, the shower didn’t drain leading to us standing in a pool of dirty shower water, and the carpet was stained near the window with a couple large streaks of something brownish black... But if you are going to drop over $1000 on a stay, you kind of want the experience to be higher end...

It a was great hotel experience, they have bigger rooms for conference event and short sessions. They also have a decent room to stay with... Although the room was big, the location was quite noisy since cars passes by even after 9pm...

...When we get to the room, it smelled terrible, like a dog has been there for a long time... First talked to a room maid, but she did not understand a single word... The main room maid came and she also said it smelled terrible... After returning to the room a few hours later, the smell was there again, call customer service and she said the manager will contact her, guess what, the manager never called... For very high price, they should provide way better service... There are a lot of hotels within walking distance...

We we got our room it was dirty, like it had a medicine capsule on the floor that my small dog almost eat...

Nothing “wrong” exactly, but for the price asked for a room you think the room would not be as loud...

...Unfortunately, this stay failed to meet expectations as the service was hit and miss - for example, we arrived slightly early at 3pm and a staff member was going to call as when the room was ready but this never happened... On the plus side, the hotel is well located and the room was spacious...

...could change the pillows to the kind used at home instead of the square pillows, they are very uncomfortable...

...Extremely overpriced just because they were hosting car week... People have to feel like they are getting their money’s worth if you’re going to charge ridiculous amounts of money... Property was much better when it was a Double Tree...

...Our ADA-compliant room was very logically laid out, and better yet; there are options for discounted packages on those ADA rooms...

Comparing prices online, I ended up talking to someone who worked on the premises and was able to get a decent rate... All-day self-parking cheaper than most in the area...

...Late starts, didn't get what we paid for, staff solicits you for reviews so they can get $50 credits to use in the spa, lounge area is tiny and not relaxing...

...Homeless outside the front door harassing young ladies with trashy language in the presence of the hotel staff other guest have to come to those ladies aid while staff observing, hotel did not honor their discounted rate for the venue for which we attended, We we love Monterey, but will not stay at the Portola Hotel and spa again...

...- I can't, in all good conscience, call rooms starting at $500 a value for most travelers. Even our conference rate of $365 is higher than we're used to in Monterey... (Really glad I sprang for the extra $50 for the Partial Ocean View - really, REALLY bumped up the ambience!)... However, NO Resort Fee & only $27 for Valet Parking are unheard of values in hospitality today!...

The hotel is very nice and in a great location I just feel we got the worst room on the premises... Vending machine was broken for water, front desk couldnt give out water even though we were paying $400 a night... Getting charged automatically for valet when we didnt have a car was a first for me as well...

Stayed at this hotel because it was the host hotel and they offered a group rate. Other than that i dont think i would be happy or comfortable paying double what i paid out of my own pocket... For the amount they charge per night, they should at least offer free water per stay...

Room 365 was a horrible experience given a stay at a four-star hotel: There is no sound isolation between the room and the room next to it, and there are locked doors in between, but it is possible to hear every single sound and every single conversation from the other room... The room 365 shouldn't be rented to people who are not traveling together with the room next door since there is absolutely no privacy...

...The AC/Heater unit sounded like it was a bag of wrenches in the back of a truck on a bumpy street... The icing on the trip was the $225 fee at checkout to pay for the self parking for the week...

...I requested a discount upon checkout and was glad to have received one but it amounted to a pittance, less than 10% of our total spend...

...We paid for the room via Hotels.com but our credit card was charged again for the stay $231.16, with no explanation for why. Apparently a credit of $199.80 is “pending” 5 days later but the charge error and the long check-in time for a prepaid reservation probably puts this hotel on the “we’re not returning” list...

My family and I stayed at Portola 12/25- 12/28 and unfortunately did not enjoy our stay... Our dinner takeout order from Jack’s was incorrect... We had expectations for this hotel for the rate we’re paying- we could’ve stayed at the Marriott or Hilton for better service...

...Now, I know these things may sound petty, and I have experienced such at other hotels, but not at this price or advertised elegance. When you pay this much you expect to find touches that surprise you in a positive way, not disappoint you...

...Puzzles me why $50 daily for dog in your room... our dog does not shed and even if it did, only one cleaning would be needed? Also... there was no daily made service due to covid so it did not make sense...

...We got a room that included breakfast, which was the second issue. Don’t bother to do the upgrade if you don’t drink mimosas... We asked if we could sub the 2 bottomless mimosas for French toast, however they wouldn’t allow it and said the bill had to be under 50$, well, we paid more than 50$ for the upgrade...

...I don’t usually stay at nice hotels. But if you are going to drop over $1000 on a stay, you kind of want the experience to be higher end...

...In the past, I would have paid the premium cost for the service, location, and experience... I have stayed at the Portola hotel a number of times and the last few times, it just hasn't been that great, yet they still charge the same premium price The hotel is in a great location, which is still a draw, but the experience has become average... Portola just doesn't meet the expectations they put forward for the premium price they charge... So if you get a good price on that harbor view room, I would say go for it... But if prices are the same as some of the other waterfront hotels, I will likely book elsewhere...

Nothing “wrong” exactly, but for the price asked for a room you think the room would not be as loud...

We couldn't have had a better stay at this hotel... The hotel was so quiet and the rooms were clean...

...Our single night stay here was close to perfection. Clean and well appointed room with view...

...I would expect for this premium price that the rooms would be cleaner... Well house cleaning came by twice around 9 and 11 am to see when we were leaving... Not to mention house cleaning woke up my infant the second time... It seemed as if the hotel just wanted us to check so they could clean it and sell it to the next person...

...The rooms are a comfortable size and CLEAN! I’m a germaphobe and always go over hotel rooms with disinfecting wipes... Our room at The Portola was spotless and my wipes came up clean... We just asked for and received fresh towels when we needed them...

Replace shower heads with the Hand Held Shower Heads. The rooms were clean and on second day nicely replaced with clean towels...

The hotel is nicely located just a few meters from the fishmen's Warf. It is very clean and front desk staff were very friendly...

...On the day we were originally supposed to check out, the cleaning staff barged into our room 3 times trying to clean, even when we repeatedly told them we were staying an extra night... By the third time, the cleaning guy barged in, realized we were there and banged the door on his way out, waking up my sleeping toddler whom had just fallen asleep for his nap... I called front desk to let them know to notify cleaning... Also, they do an abysmal job at servicing; they don’t even change out the dirty towels...

...Housekeeping staff did the bare minimum...

...When we arrived they ensured everything was as promised... House keeping we’re so thoughtful and courteous...

We visited the Portola Hotel & Spa when taking our kids to Monterey for their first time... The room was clean, and having a patio slider and small balcony was a bonus we didn't know the room had...

...The rooms are clean with fast friendly staff... Third time staying in this hotel never disappointed...

...Sparkling clean, professional and friendly staff, close to nearby attractions and restaurants (including the great restaurant in the Portola Hotel & Spa.)...

...We stayed at the Marriott for two nights enjoying the amenities that are offered at a "real" hotel with helpful staff, clean sheets and towels, and a few drawers in a room that has a window that actually lets in light...

...I went down to the front desk to ask for hand soap and the staff person at the desk begrudgingly located a bar of soap... I also was told at check-in that no one would clean the room unless I specifically called the desk to request it... However, I was quite surprised to return to my room for my final night stay and someone had come into my room unannounced and had cleaned it...

...Check-in and check-out were super smooth despite the volume of incoming for the conference. the room was clean and fresh, decor felt very beachy...

...You do have to request room service, but it was super simple if you wanted your room cleaned or needed towels...

The Portola Hotel and Spa is a well-maintained property and is in a good location for visiting many of the attractions Monterey has to offer... Very clean and comfortable accommodations for an enjoyable stay!...

Staff and everything at this hotel is up to date! Everyone is super helpful, the pool and jacuzzi is always clean...

...The cleaning staffs are very friendly and always greet when I past by...

...The room was lovely, bright and clean and it was probably one of the best we stayed in during our trip...

...The downside is the amount of noise, which comes down to personal taste. The seagulls and sea lions make a lot of noise...

...There was quite a bit of noise up to midnight from the bars etc we would potentially stay here again but as our time was minimal we just had an ok experience...

...Shower making loud thudding noise...

...The rooms were clean and roomy, and although ours faced the pool and main street, once closed the slider door, it reduced the noise significantly...

...Also, the awning on the patio made a very loud banging noise all night...

...There was also construction noise on the roof directly above us despite requesting a quiet room...

...All noise from the elevator and people entering and exiting went right into my room...

...The biggest issue we had however was noise... It wasn’t just noise, we could hear the words to the songs clearly...

...Firstly, when we checked in after a long drive we found that the extra beds we had requested were not present, and one bed was not made up; we had interconnecting rooms as we were travelling with two children, and there was a door to a third interconnecting room, which we had not booked, so possibly had other guests in which did not lock allowing access into our room... In fairness when we complained about this, the hotel switched us to the main hotel as they had availability... As we continue to have ongoing issues with responses to requests for services, including the room, not being cleaned or made up for three days until we made a fuss about it, which is not really how I intend to spend my holiday time...

...Cleaning service is not automatic, wifi is poor and water pressure is extremely low...

...One was Ron, the duty manager ..had a noisy room and he was very helpful in trying to resolve. The maitre D was yawning, uninterested and slovenly which transmitted to his staff ( except one waiter) ..it felt as though our very presence was an inconvenience and the food was mediocre …staff were uninterested in how customers felt, just went through motions and processed us with no real leadership or service I’m afraid... We are on a long road trip and the service everywhere else knocks spots off this place...

...When we needed help with something, the guest service person just sounded like she hated her job and was condescending...

...The icing on the trip was the $225 fee at checkout to pay for the self parking for the week...

...When I checked in on Tuesday night, the customer in line before me was very rude, demanding and inconsiderate to the front desk staff helping her. The front desk staff was so professional, patient and accommodating despite how awful the person checking in was to her... When I checked out on Friday, the valet pulled my car up... One of the bellman (mustache and beanie) let me know that I had a flat tire and then gave me directions to a local tire company and said they would "take care of me"... And they did...I was in and out with a tire repair in 30 minutes!... I was appreciate of the bellman for letting me know and pointing me to a local shop!...

...Some of the front desk staff need training in being more friendly and less standoffish. A maintenance request to fix a non-flushing toilet took 3 requests before anything was done (over a 6 hour period)... Some of the front desk staff are friendly and helpful... All the bellhops/valet parkers are friendly, helpful and accessible...

...Dropping off the car, we were helped by Joe and Andrew... They had keen senses of humor and broad smiles the entire time they retrieved our belongings from the car...and were helpful bringing our stuff to our room... (There was only one other person who had just been helped at the reception desk.)... My administrative assistant made my reservations in October for my February stay... Hailey gave me the room #216... My husband surprised me by joining me at the end of the 4 days... He asked if I'd like to extend our stay in the room... We stayed at the Marriott for two nights enjoying the amenities that are offered at a "real" hotel with helpful staff, clean sheets and towels, and a few drawers in a room that has a window that actually lets in light... Upon departure, your staff did not charge the room to the business even though preapproved... Honestly the best part of the Portola is the valet desk servers...

...I went down to the front desk to ask for hand soap and the staff person at the desk begrudgingly located a bar of soap. For a luxury hotel, it's just poor form not to have all the toiletry essentials in the room for your guests...

...We paid for the room via Hotels.com but our credit card was charged again for the stay $231.16, with no explanation for why. Apparently a credit of $199.80 is “pending” 5 days later but the charge error and the long check-in time for a prepaid reservation probably puts this hotel on the “we’re not returning” list... Staff seems to act as though this is no big deal...

Great employees and an overall great hotel... The restaurant had good food and our server was really attentive and sweet... Hotel is pet friendly and we seen adorable well mannered dogs...

...The 5th floor elevators were out for the duration of the trip, so we needed to use the service elevators... When my husband spoke to the front desk, they said they weren’t aware we were staying until 12/28 which is why the key deactivated... I called down to the front desk to ask why our room hadn’t been cleaned and was told we should’ve been notified of “clean upon request” at check in... At breakfast, I needed to request a coffee cup without lipstick on it... We had expectations for this hotel for the rate we’re paying- we could’ve stayed at the Marriott or Hilton for better service...

...Front Desk Reception NEVER smiled or greeted us, person seemed irritated to be working. Little to no hot water AND no water pressure in shower... Considering our company spent over $20k for holiday gathering, the service and accommodations rating scored "Average" which is sad for hotel being centrally located downtown with restaurants and shopping...

...This place will make you feel right at home from the moment you pull up to the moment you leave. They remember who you are, every single person will greet you with a smile, and everywhere you look is a beautiful scene inside the hotel from the children's library reading room to the room itself which we stayed on the seventh floor at a great price with a beautiful view ... The place was clean spotless actually with all of the amenities that you would need, and when you run out they will bring you more.... Coffee!... Thank you for a wonderful experience my six year old daughter and I come to Monterey a few times a year and this is her favorite place, thank you again!...

...Both staff on arrival and departure were incredibly rude and rather than be apologetic blamed me for booking through Expedia...

...She was friendly and took care of us fast once we got our chance, but Saturday at 1 pm who leave one person at the reception... Low water pressure, and no hot water in the morning... Called customer service and asked to send some air freshener... First talked to a room maid, but she did not understand a single word... The main room maid came and she also said it smelled terrible... After returning to the room a few hours later, the smell was there again, call customer service and she said the manager will contact her, guess what, the manager never called... Micheal walked around and help a guy draw in a Benz... I guess it is me who has to walk to him and ask for help at this hotel... Valet parking is $27.00 and self 23.00... For very high price, they should provide way better service...

...When I called Gust Services to complain, they hanged up the call when I was still speaking and when I called back to continue they did not pick up the call. Had to go to the front desk and speak to the manager, that was also on a couldn't care less attitude...

...Great location, wonderful amenities and friendly and efficient guest service. On site dining was wonderful...missing Peets' though :-( Check in was a breeze even though we were a bit early, they had my room ready and called within an hour... We were there for a conference, and they were very accommodating for the group needs as well as our individual requests...

...Unfortunately, this stay failed to meet expectations as the service was hit and miss - for example, we arrived slightly early at 3pm and a staff member was going to call as when the room was ready but this never happened. The wifi was dropping out constantly but a staff member was able to provide as with an alternative...

...The star of our stay was Concierge Chris Boyle... Ms. Boyle has a remarkable knack for understanding what you want and helping you get to it...

...The hostess and servers were very good and we did enjoy our meals in the bar area where it was warmer and less like eating in a fishbowl...

...The hotel’s generator was out of fuel and left guests and in the dark, no heat, no hot water and no staff preparedness skills... Other hotels in the area had power as well as the Aquarium...

...When I checked out on Friday, the valet pulled my car up. One of the bellman (mustache and beanie) let me know that I had a flat tire and then gave me directions to a local tire company and said they would "take care of me"... I was appreciate of the bellman for letting me know and pointing me to a local shop!...

...A maintenance request to fix a non-flushing toilet took 3 requests before anything was done (over a 6 hour period)... All the bellhops/valet parkers are friendly, helpful and accessible... Excellent location near the Monterey Bay...

...It is super close to the Wharf for seafood and the coastal trail and a beach and downtown! The hot tub is set beautifully with a cooling pool snd palm trees And they provide robes to go there from your room... Good thing I grabbed the bar in time!...

...They had keen senses of humor and broad smiles the entire time they retrieved our belongings from the car...and were helpful bringing our stuff to our room... The room is half the size of a standard hotel room...the shower is larger than the bed!... We stayed at the Marriott for two nights enjoying the amenities that are offered at a "real" hotel with helpful staff, clean sheets and towels, and a few drawers in a room that has a window that actually lets in light... Honestly the best part of the Portola is the valet desk servers...

The hotel itself and the room were beautifully appointed... For example, when I arrived at my room, there was no hand soap in the bathroom, only facial soap... I went down to the front desk to ask for hand soap and the staff person at the desk begrudgingly located a bar of soap... For a luxury hotel, it's just poor form not to have all the toiletry essentials in the room for your guests...

The hotel is a place you can park your car for the entire weekend and enjoy Monterey Bay from the wharf all the way to the aquarium. Lots to see and eat and drink... There’s even a lot to do if the weather is abiding...

Great employees and an overall great hotel. We sat downstairs listening to live Christmas music... The restaurant had good food and our server was really attentive and sweet... Hotel is pet friendly and we seen adorable well mannered dogs...

...The hotel is absolutely beautiful and the location is amazing. We walked to downtown, watched the ice skaters from our room and took a short stroll to Fishermans wharf... You do have to request room service, but it was super simple if you wanted your room cleaned or needed towels... The staff was very friendly the fitness center was awesome!... Lots of room to work out and lots of options... The restaurants were great and everything was pet friendly... This was absolutely best location in Monterey for our family tor stay...

...Considering our company spent over $20k for holiday gathering, the service and accommodations rating scored "Average" which is sad for hotel being centrally located downtown with restaurants and shopping...

...If you're looking for a place to stay in Monterey it's absolutely totally conveniently located with beautiful scenes everywhere inside the hotel and out, look no further than Portola Hotel and spa. This place will make you feel right at home from the moment you pull up to the moment you leave... They remember who you are, every single person will greet you with a smile, and everywhere you look is a beautiful scene inside the hotel from the children's library reading room to the room itself which we stayed on the seventh floor at a great price with a beautiful view ... The place was clean spotless actually with all of the amenities that you would need, and when you run out they will bring you more.... Coffee!...

...They provide a wifi password, but don't expect to be able to use it. If you need wifi, the best location is near the elevators on the lobby floor... The coffee fixings in the room included powdered milk... When you pay this much you expect to find touches that surprise you in a positive way, not disappoint you...

the hotel was ideally located on the waterfront... The breakfast in the lobby restaurant was served with some items warm and some items cold (butter would not melt)... The craft beer happy hour was very nice...

...We got a room that included breakfast, which was the second issue... We asked if we could sub the 2 bottomless mimosas for French toast, however they wouldn’t allow it and said the bill had to be under 50$, well, we paid more than 50$ for the upgrade...

The Portola hotel has perfect Location, restaurant on point, friendly staff... I don’t usually stay at nice hotels... But if you are going to drop over $1000 on a stay, you kind of want the experience to be higher end...

...For a “hotel and spa” you would think the environment is set up to be relaxing, and while we had a good time because of each others company I can confidently say the hotel did not positively impact this at all...

Depending on which room you get it might be ok, but overall water pressure and temperature consistency is an issue in all the rooms from what I understand... There are nicer hotels in Monterey to stay for your trip, but if you want to be in the middle of tourist territory with SPA facilities, I guess this is it...

...Great location, wonderful amenities and friendly and efficient guest service. On site dining was wonderful...missing Peets' though :-( Check in was a breeze even though we were a bit early, they had my room ready and called within an hour... We were there for a conference, and they were very accommodating for the group needs as well as our individual requests...

...The wifi was dropping out constantly but a staff member was able to provide as with an alternative. On the plus side, the hotel is well located and the room was spacious... We walked up to Cannery Row which is an easy and scenic walk from the hotel but also check out Alvarado St as there were some very good bars and restaurants along the street... There are two wine tasting bars near the hotel, also a number of restaurants at Fisherman's Wharf... We had a hire car and self parking was $22 a night...