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Would give zero stars if I could. Woke up at 2:30am to feel something crawling on me...bed bugs all in my bed and bites on me. These are not even small ones, they are very visible. Called downstairs, no answer at front desk. I go...More
Thank Kim M
Response from 00esa, Manager at Extended Stay America - San Jose - MilpitasResponded 2 weeks ago
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
I had a good experience at front desk. I came at 11am for check in and lady helped me to get room. Room was clean. Utensils were provided for cooking. Easy access to rooms, just near to parking. Overall good experienceMore
Thank Sherry S
Response from Manager_11525, Manager at Extended Stay America - San Jose - MilpitasResponded February 7, 2017
Thank you for taking the time to share your experience. It is great to see you were well accommodated by our staff and that your overall stay at our hotel was great. Once more, thank you for posting your review. We look forward to having...More
There were cockroaches in the room. I asked for and received a refund, left the property and found another hotel. Apart from the bug infestation, the hotel was poorly maintained, dark, and generally awful.
Avoid like the plague... 'cause there may be bugs carrying the...More
Thank David P
Response from 00esa, General Manager at Extended Stay America - San Jose - MilpitasResponded August 19, 2017
David, I apologize that we failed to provide you an exceptional stay. We are sorry for the "uninvited visitors" you reported in your room. Our pest control provider and housekeeping staff have serviced the hotel, and we are working to ensure procedures are being followed...More
This chain had its heyday in the 90s and 00s and has been since surpassed by newer extended stay and business traveler chains.
Cons: Wear and tear on everything
Minimal kitchen supplies
No trash can in the bathroom
Front desk is...More
Response from 00esa, General Manager at Extended Stay America - San Jose - MilpitasResponded August 11, 2017
Thank you for being our guest. Although you liked your spacious room, we agree that some of our facilities needs an upgrade. We are currently having the same conversation with our Brand leaders. In the meantime, our Housekeeping and Engineering staff are committed to keeping...More
I checked in around 8:30 pm. I was staying for three nights. First, they give you an almost unrecognizable photocopy of kitchen equipment, cutlery, etc. and ask you to put an x on what you might need (like a glass!). Second, they put a woman...More
1 Thank LikesToEatOut3
Response from 00esa, General Manager at Extended Stay America - San Jose - MilpitasResponded April 4, 2017
Thank you for choosing to stay at our hotel, and we sincerely apologize for your disappointment. Please consider this as an isolated incident and we regret falling short of your expectations. I truly hope you will consider giving us the opportunity to make it up...More
$104 - $203 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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