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Extended Stay America - San Jose - Milpitas

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06/11/2017 06/12/2017
1 room 2 adults 0 children
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Extended Stay America - San Jose - Milpitas
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106 Reviews from our TripAdvisor Community

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Showing 104: English reviews
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Bend, Oregon
Reviewed April 3, 2017

I checked in around 8:30 pm. I was staying for three nights. First, they give you an almost unrecognizable photocopy of kitchen equipment, cutlery, etc. and ask you to put an x on what you might need (like a glass!). Second, they put a woman traveling alone in a ground floor room that has externally-facing doors...that should've been my first...

1Thank LikesToEatOut3
00esa, General Manager at Extended Stay America - San Jose - Milpitas, responded to this review

Thank you for choosing to stay at our hotel, and we sincerely apologize for your disappointment. Please consider this as an isolated incident and we regret falling short of your expectations. I truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, General Manager

Reviewed February 5, 2017 via mobile

I had a good experience at front desk. I came at 11am for check in and lady helped me to get room. Room was clean. Utensils were provided for cooking. Easy access to rooms, just near to parking. Overall good experience

Thank iamyahoo
About Hotel's Favorite Review
Manager_11525, Manager at Extended Stay America - San Jose - Milpitas, responded to this review

Thank you for taking the time to share your experience. It is great to see you were well accommodated by our staff and that your overall stay at our hotel was great. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed March 31, 2017

Never again will stay in one this brands hotels. Second room was okay until I found old food left in both the microwave and refrigerator. Rooms are cleaned once a week unless you pay an additional fee. WiFi is listed as free but unusable because it is set about a dial up speeds. To increase WiFi speed is also an...

Thank Jason W
00esa, General Manager at Extended Stay America - San Jose - Milpitas, responded to this review

Jason, I am very concerned about your experience and am very sorry that we did not meet your expectations. We have procedures in place so these type of situations do not occur. We can absolutely do better and hope you will give us the opportunity in the future to prove that to you. Sincerely, General Manager

Reviewed December 3, 2016

very bad experience of poor service, bad rooms and lobby, very poorly maintained facility and not clean. Lack of service and lack of repairs Very slow service at desk and no answers on phone, phone can keep ringing forever but no employees are available. Broken items are not repaired or maintenance is very bad. Can not even understand that in...

Thank 502sam2015
Reviewed November 2, 2016 via mobile

So the one thing I like was the shower pressure, in my room the pressure was good and it had hot water. It is a basic place but comes with a kitchen, fridge and microwave. Fridge was alittle outdated and dirty on the outside. Stains on the bed cover that goes over mattress. No water bottles in room just a...

Thank anthonysT7447HR
Chicago, Illinois
Reviewed November 1, 2016 via mobile

I booked a room in line with my corporate travel service. When I arrived at 1am after a long day if travel, they indicated they were oversold. The manager never came down but had the clerk diliverjnf messages. They sent me to a sister hotel several miles away who knew nothing about the issue. They eventually got me a room...

1Thank sleepy2015
Madrid, Spain
Reviewed October 17, 2016

I have been in a lot of hotels in sillicon valley during mote than 20 yeras. This is the worst. Dirty, bad smelling, no room service at all, poor maintenance... No restaurant/bar I do not recommend it at all

Thank fgalvez
Manager_11525, Manager at Extended Stay America - San Jose - Milpitas, responded to this review

Your review recently caught my attention. I am disappointed to read the lack of service you received and the cleanliness issues you endured during your stay. In response to your feedback, we will be conducting more in-depth training to make sure cleaning, maintenance, and customer service are up to par. Thank you very much for providing us with feedback. We...

Los Angeles, California
Reviewed September 25, 2016

Front desk personal were very friendly and helpful.. I was staying for a month so kitchenette was really nice along with laundry room at hotel was convenient, they also offer kitchen supplies if you need which was nice...I ate quite a bit of meals from my room saving me quite a bit of money, I'm know ill be back at...

Thank mctharris2016
Manager_11525, Manager at Extended Stay America - San Jose - Milpitas, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. Your approval on the friendliness of our staff and the amenities provided, especially the full equipped kitchen, is much appreciated. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

Pollock Pines, California
Reviewed September 21, 2016 via mobile

The front desk was unprofessional. The hotel smelled like old takeout food. We called the front desk three times requesting an extra towel and bed sheet and no one ever brought them to our room. We will never return. Is there an option for zero stars?

Thank JosinJJ
San Jose, California
Reviewed September 2, 2016 via mobile

I love my experience here..so far the receptionist is super nice and helpful the room is perfect size its quiet and comfortable the stores are close by you can walk the area seems nice and quiet as well

Thank Anna H
Manager_11525, Manager at Extended Stay America - San Jose - Milpitas, responded to this review

Thank you for sharing your experience with us. I am more than pleased to read you received great customer service from our staff, found the spaciousness of your room suitable, and are able to take advantage of our convenient location. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you...

Questions? Get answers from hotel staff and past guests. Ask a question

37 photos of this hotel

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Management photos: Courtesy of the property manager

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Hotel & Grounds (2)
Dining (1)
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06/11/2017 06/12/2017
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  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - San Jose - Milpitas

Address: 1000 Hillview Ct, Milpitas, CA 95035-4549
Location: United States > California > Milpitas
Price Range: $108 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Jose - Milpitas 2.5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Extended Stay America Milpitas
Extended Stay Milpitas
Milpitas Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - San Jose - Milpitas staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Just don't book here - that's the best advice I can give you”
LikesToEatOut3, Apr 3, 2017 | Read review
“Suggest to choose rooms in 2nd or 3rd floor..so that you can keep the window curtains open without any fear of privacy..”
apgiri2104, Jun 6, 2016 | Read review
“Choose any other hotel!!!”
flyfishinbabe, May 7, 2016 | Read review
“request a room away from the freeway, management probably wont pay any attention to your request but it's worth a shot”
  • Kitchen is equipped with nothing. No plates, cups, glasses or utensils.
  • closet isn't a closet at all, it's a section of the room with a curtain in front
jsampson, Mar 17, 2016 | Read review
“Do not stay here EVER”
taylorm607, Oct 28, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
$147* /night
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Prices are for 1 room, 2 adults
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