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Sonesta Silicon Valley San Jose

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Sonesta Silicon Valley San Jose
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987 Reviews from our TripAdvisor Community

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Showing 966: English reviews
Reviewed 2 weeks ago

The place looks decent, but the fact that it's not safe to leave your things in your room is RIDICULOUS! By mistake, I left my phone on the bed. It was an old Samsung Galaxy I was using as a second phone. When I checked the location of my phone, it was clearly still in the room. I called at...

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Helpful?
Thank Alina P
RoyalSonestaBoston, Front Office Manager at Sonesta Silicon Valley San Jose, responded to this review

Hello, Alina P, Thank you for taking the time to review your recent stay with us and for bringing this to our attention. Your review is of great concern to us and we would appreciate speaking with you further. Please contact us directly at your earliest convenience. Best regards, Fitzroy Mason, FMASON@sonesta.com 408.943.9080

Riverside, California
Reviewed 2 weeks ago via mobile

Been there for work, from 27 to 29 of December 2016. Found this hotel on book.com. Very fast check in , very accommodating front desk staff. They were very helpful and eager to assist. The rooms were nice and clean. Bed comfortable. A coffee machine in the room too. Bathroom clean, nice towels. There is a restaurant on the premises,...

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Helpful?
Thank sebi253
San Diego, California
Reviewed December 11, 2016 via mobile

I booked this hotel through Hotwire not really knowing what to expect. We were checked in by a very friendly receptionist and the lobby of the hotel looked pretty nice. The hotel is three floors and we chose to stay on the top floor. The rooms were spacious but in need of updating. The ceilings had the popcorn covering and...

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Helpful?
Thank Afsoon72
Milpitas
Reviewed December 9, 2016

In so called "Premier" room. The basic necessity was not satisfactory.. The shower did not function properly 2 out 3 days I was there. No toiletry in the bathroom. HVAC system complicated to use. laundry misplaced and had to be "searched" for. House phone did not work at all for the duration of the stay.

Review collected in partnership with Sonesta
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Helpful?
Thank roadwarrior595
RoyalSonestaBoston, Front Office Manager at Sonesta Silicon Valley San Jose, responded to this review

Hello, roadwarrior595, Thank you for taking the time to leave your feedback. I sincerely apologize for the opportunities with your stay - even while going through an ownership transition we work hard to ensure that all of our guests have a perfect stay. We would love to discuss the particulars of your stay - please contact us directly at your...

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Reviewed December 5, 2016

general comments on all services are very good, what is also excellente (fitness center) Needs to improve bath organization quality of Room is good, special mention for Bed quality Brandon Restaurant is OK

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Helpful?
Thank marcorR6512NY
Northridge, United States
Reviewed December 2, 2016

This was a Thanksgiving family trip. We had four families in four rooms and everything went perfectly in large part to Carla at the front desk. Carla made sure we were all on the same floor in the same wing (this place is huge) and even upgraded our room to a suite when there was a little confusion with our...

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Helpful?
Thank Deborah B
Cerritos
Reviewed November 27, 2016

Last time we had the free breakfast, and I did not even sense that the break fast was not complementary this time. It was super expensive, and paid $59, and Reception did not say anything during checkin about it. When I brought this matter to them, they were not super receptive as well

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Helpful?
Thank 511sudarsananr
Highlands Ranch
Reviewed November 27, 2016

I was shocked that there was neither a microwave or a refrigerator in the hotel room (The only hotel room out of the six different hotels I stayed in ... A few of which were a lower rate). Also, the sheet I signed said that I would be charged a $75 pet fee, "if there was any damage to the...

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1Thank Q6545FHpatriciam
Spokane
Reviewed November 27, 2016

The room was great, staff was good, but the hallways were a mess with the last guests food right In front of our room, they were pretty quick to clean it up. Also the breakfast buffet at the lounge was honestly a rip off. The food wasn't good. And it cost over $15. The drinks were pretty good but very...

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Helpful?
Thank 864kristino
Zephyr Cove
Reviewed November 24, 2016

Convienient location, friendly staff, nice pool/ resteraunt, maybe a little pricey for my purpose. I was not in the room for more thatn17 or so hours of the 48 hour stay, so I did not use most of the amenities, though the experience was good.

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Helpful?
Thank nataliesX5634LB
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Discover the ideal fusion of style and function at Sonesta Silicon Valley. In a city rich with technology, this boutique-style Milpitas hotel offers a comfortable home with ease and convenience during visits to the San Jose / Santa Clara area. ... more   less 

Additional Information about Sonesta Silicon Valley San Jose

Address: 1820 Barber Ln, Milpitas, CA 95035-7422 (Formerly The Beverly Heritage Hotel)
Location: United States > California > Milpitas
Price Range: $104 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sonesta Silicon Valley San Jose 3.5*
Number of rooms: 236
Reservation Options:
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Also Known As:
Beverly Heritage Hotel
Beverly Heritage Milpitas
Hotel Style:
#6 Family Hotel in Milpitas
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Questions & Answers

Here's what travelers have asked, with answers from Sonesta Silicon Valley San Jose staff and other travelers.
1 question
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9 months ago

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Questions? Get answers from Sonesta Silicon Valley San Jose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do not stay on the 'premier' wing”
 of 5 bubbles Nickthetrick, Nov 18, 2016 | Read review
“Don't stay here!”
 of 5 bubbles jillc511, Nov 2, 2016 | Read review
“Get a room away from the restaurant to avoid garbage collection trucks in AM hours.”
  • Bedroom in the Suite
  • Suite Room
 of 5 bubbles CodyDC, Apr 25, 2016 | Read review
“Stay somewhere else.”
 of 5 bubbles LJB610, Dec 4, 2015 | Read review
“Choose the 3rd floor”
 of 5 bubbles 72jackb, Oct 7, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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