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Stayed here for 6D5N and it was a pleasant stay overall. Room is clean and equipped with the necessary amenities however the furnishing is a little old. The staff were friendly and approachable. Hotel is situated near eateries too.
Response from rlangley, General Manager at Sheraton San Jose HotelResponded November 28, 2017
Thank you for your candid comments about the property. We appreciate the feedback and will carefully evaluate the areas that need improvement.
We hope to see you again!
stayed here again. pillows are very old and feather pillows go real soft unless they are replaced frequently. made it very hard to sleep. maid service didn't replace anything in the room. I stopped by the concierge lounge for the evening spread. it wasn't just...More
Response from rlangley, Front Office Manager at Sheraton San Jose HotelResponded November 9, 2017
Thank you for taking the time to give us feedback regarding your recent stay with us. I'm sorry to hear that we failed to service your room properly and that you found the offerings in the club lounge unsatisfactory. Thank you for rating our...More
I stayed a week in that hotel for business. The room is well decorated and the bed very confortable. Very nice location since it is 2 min drive from Cisco office. The Milpitas mall is also very close and has plenty of restaurants
Response from Angelique L, Manager at Sheraton San Jose HotelResponded November 3, 2017
Thank you for your feedback!
We're glad that you had a good experience here and we look forward to your next stay with us.
PROs: fine courtyard, with pool, fountain and nice high palms. Probably the main asset of this property. Clean room. Kind service. The restaurant delivers very good food.
CONs: Troubled WiFi -needed to use my cellphone as hotspot. Dated, classic Sheraton rooms; same for the restaurants'...More
Response from Angelique L, Manager at Sheraton San Jose HotelResponded October 17, 2017
Thank you for your candid feedback about your recent stay. We will share your comments appropriately with the departments so that we can work on improving on those areas that need further attention.
We hope to see you again when you are back in...More
Hotel featured a private covered garage parking assigned to room. The garage has a private stairs to your room. The room features a kitchen with a refrigerator and microwave. The room has a living room that provides a pull out to convert into a full...More
Response from Angelique L, Manager at Sheraton San Jose HotelResponded October 15, 2017
Thank you, nlasvegas, for taking the time to share your feedback with us and our future guests.
We're happy to know that you enjoyed your stay in one of our cabanas and we look forward to your next stay with us.