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Sheraton San Jose Hotel

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1801 Barber Lane, Milpitas, CA 95035
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton San Jose Hotel
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 20 hotels in Milpitas
Location
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Value
GreenLeaders GreenPartner
Enjoy a warm welcome at the Sheraton San Jose Hotel. Close to The Great Mall, Levi's Stadium, and Paramount's Great America Theme Park, our hotel in Milpitas, California offers 14 different meeting spaces and an ideal locatioin for business or pleasure. Stay where San Jose, Santa Clara and Milpitas meet. Parking charge is $10 per night. No airport shuttle service.
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Property amenities
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Room features
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407Reviews1Q+A75Room tips
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Spencer wrote a review Sep 2020
1 contribution
We came expecting a clean room but found anything but. There were crumbs left on tables as well as sticky residue. In addition there is no hot water on the bathroom sink. Very poor experience. I do not recommend this hotel.
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Randy Langley, Owner at Sheraton San Jose Hotel
Responded Sep 30, 2020
Thanks for your feedback. Your experience is not the norm for this hotel and I will share your candid comments with the appropriate team so that they can be retrained to exceed our guests' satisfaction.
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David W. wrote a review Feb 2020
1 contribution
I am not a room guest but instead am an attendee of a seminar hosted at Sheraton San Jose Hotel Ball Room. After the seminar, I accidentally left my computer bag (with laptop) in the Ball Room. When I returned to the hotel and reported my loss, the Ball Room restaurant manager Christian Perez and Front Desk Supervisor Debbie assisted me to locate the lost computer bag (with laptop). Especially appreciate Christian's help to walk me through many places and eventually we found it. I am very happy with Sheraton San Jose Hotel's courtesy and assistance on this matter and don't hesitate to write this review to show my appreciation!!
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Date of stay: February 2020
Value
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Trip type: Traveled on business
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Lindsay S wrote a review Jan 2020
Langley City, Canada2 contributions
This hotel exceeded our expectations. The staff here was able to come through for a large group of us when we had to leave another hotel due to renovations. In a short period of time they were able to get 14 rooms ready for us on a long weekend. The service in the 3 days we were there was exceptional. The rooms are super clean and well furnished. Very cozy beds!
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Date of stay: January 2020Trip type: Traveled with family
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ANDY1888 wrote a review Jan 2020
WALNUT23 contributions12 helpful votes
I booked a room through my Marriott Ambassador rep who requested for a suite upgrade and was approved for Dec 25-27. Once I checked in, the lady at the front desk gave me a room one floor below the concierge lounge. It only had a king bed. I booked the room with 2 beds. So she decided to put me on the 3rd floor (302) even though my request on my profile was for a room on the high floor. Note that this was on Christmas Day and there we only six cars in the entire parking lot including mine. The front desk lady gave me 2 vouchers for each day and it stated buffet breakfast. I told her that I booked the room with 4 people on the reservation. Also when I went for the buffet breakfast, they told me that the restaurant was closed as they stated that there were not enough guests to keep the restaurant open for the holidays. My family of four did not have breakfast on both days. Also the concierge lounge was closed and there was no breakfast there. I am going to contact Arne Sorenson and let him know.
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Date of stay: December 2019
Location
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Room Tip: got placed on 3rd floor even though a high floor was requested and only 6 cars were in the entire...
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Response from Angelique L, Manager at Sheraton San Jose Hotel
Responded Jan 5, 2020
Thank you for sharing your feedback with us. We sincerely apologize for the poor experience that you had. Based on the information that you provided, the hotel could have provided alternatives to make your stay better. We appreciate your feedback and although it is not typical of the quality of service that we provide, we will certainly use it as a learning tool for the team. We hope that you will give us another chance to show you that we can make your stay better. Thank you again.
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SPN67 wrote a review Nov 2019
Arlington, Texas35 contributions35 helpful votes
The overall rating I gave should not necessarily deter you from staying here. The hotel was adequate in pretty much every way, but as a business traveler, I weigh certain amenities differently than if I was rating for a personal stay. I chose this hotel because it was moderately priced and relatively close (15 minute drive) to the office in Sunnyvale. As it turns out, the traffic from this location is really bad. It actually took me about 5-10 minutes less time than when I have stayed in Fremont which is much cheaper generally. Just across the road to this hotel is a giant sign for a local shopping mall giving the impression that you might have several restaurant options. It is not the case. It requires a car to get anywhere to eat from this hotel unless you want to use the restaurant in the hotel itself. The good: -Fitness center -Gorgeous outdoor pool area -Friendly staff -Standard sized rooms plenty big enough for business travelers -Respectable desk and chair for working -Nice lobby, very comfortable for waiting on your ride -Two real (not on the lamp) outlets and USB ports on one side of the bed. The bad: -This hotel is visibly out-dated. I had to hunt around to turn on the lamps only to realize that they used the old toggle switch on the cord that I haven't seen in years -There is no refrigerator -The concierge lounge is extremely limited and alternates for breakfast with oatmeal or scrambled eggs (on one day another guest actually asked me what "that was" referring to the eggs - they aren't great -The fitness room is adequate, but it's not quite big enough for business travelers. The room gets very crowded early on weekdays and weeknights. With only 3 ellipticals and 3 treadmills that are fully occupied it was especially frustrating that one of each of those machines was not functioning. If you don't exercise, then none of this matters to you. -I only checked the floor I was on (and the lobby), but on the 9th floor, there is a low ceiling when you exit the elevator. I'm pretty tall (6'7") and if I'm not paying attention, I'll hit my head on it. -The remote control in my room was not responsive to channel changes making it difficult to really channel surf. -Not a huge deal, but this hotel uses old clocks and mine was still on Daylight Saving Time. I use my phone to wake me up anyway, but there were a few panicked moments when I would glance at the clock and think I was an hour late. -The shower gets plenty hot but the sink does not, so I had to shave in the shower.
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Date of stay: November 2019
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Trip type: Traveled on business
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Response from rlangley, General Manager at Sheraton San Jose Hotel
Responded Nov 8, 2019
Thank you for taking the time to share your feedback about the Sheraton San Jose, pagenix. We appreciate both the good and the areas of opportunities that you mentioned and we will work on these for improvement. Thank you for staying at the Sheraton San Jose and we hope to see you again!
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PRICE RANGE
$112 - $512 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton milpitas, milpitas sheraton
LOCATION
United StatesCaliforniaMilpitas
NUMBER OF ROOMS
229
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Frequently Asked Questions about Sheraton San Jose Hotel
What are some of the property amenities at Sheraton San Jose Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton San Jose Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Sheraton San Jose Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton San Jose Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Sheraton San Jose Hotel?
Conveniently located restaurants include The Bistro, Premier Pizza, and Jack in the Box.
Are there opportunities to exercise at Sheraton San Jose Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Sheraton San Jose Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton San Jose Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton San Jose Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton San Jose Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Sheraton San Jose Hotel?
Many travelers enjoy visiting Peralta Adobe and Fallon House Historic Site (4.6 miles).