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Sheraton San Jose Hotel

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1801 Barber Lane, Milpitas, CA 95035
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (161)
Room & Suite (64)
Pool & Beach (22)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton San Jose Hotel
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 22 hotels in Milpitas
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Enjoy a warm welcome at the Sheraton San Jose Hotel. Close to The Great Mall, Levi's Stadium, and Paramount's Great America Theme Park, our hotel in Milpitas, California offers 14 different meeting spaces and an ideal location for business or pleasure. Stay where San Jose, Santa Clara and Milpitas meet. Parking charge is $10 per night. No airport shuttle service. Must be 21 or older to check-in.
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Car hire
Parking
Wifi
Paid wifi
Hot tub
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Mid-range
Languages Spoken
English, Spanish
Hotel links
Special Offer:Save 15% on Weekends
413Reviews1Q+A77Room tips
Traveler rating
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Popular mentions
Ciara A wrote a review Nov 2021
Folsom, California27 contributions2 helpful votes
For a Sheraton, I was surprised at how poor the quality of this stay was. The pillows and bedding were flat and uncomfortable. They gave us a conjoining room too so we could hear every noise the family next door made. The maids were unfriendly and did not wear masks at all in the rooms or hallways, and the printer was broken so I couldn’t print needed documents (over the course of a week they never fixed it). Parking should have been free and not $10/night. Also, the gym was missing a bunch of dumbbells and equipment. The only pro I can think of is that the front desk staff seemed professional and friendly. The pool also seemed nice, but it was too chilly to use.
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Date of stay: November 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Thao Hoang, Guest Services / Front Office at Sheraton San Jose Hotel
Responded Nov 2, 2021
Dear Valued Guest, Thank you for choosing to stay at the Sheraton San Jose Hotel and providing your feedback. Providing the highest level of hospitality is our number one priority, and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the respective leader. Immediate actions need to be in place to prevent the same problem from reoccuring. Thank you again for taking the time to share your feedback. We appreciate you choosing to stay with us during these unsual times. Sincerely yours,
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Machilus wrote a review Oct 2021
San Diego, California210 contributions119 helpful votes
I stayed this hotel before which I had a very pleasant experience and be clear even there is no upgrade provided. I love the modern style, electrical charging station in room and two bottles of water which provided convenience. This time, the modern style is still there but I felt not still unwelcomed, not just my suite upgrade was denied [even the suites are still for sale] and it was a quite low season. The front desk first denied the availability of the suite but I exposed the lie. Then she was try to argue the the suite is for cash buyers, not for top Bonvoy member. Oh.. "You got Bonvoyed, dear elite members." Let's see how many people would buy suite at least minute in a low season weekend, or I should asked her at 11:59pm the same day night to see if there is any suite available. Then she said she upgraded me to one of the best rooms in the hotel, where a balcony is included.. After checking the room, I was wondering why a freeway facing room is the best while an even-better courtyard facing room is available. I was really sick about the attitude. meanwhile, the lounge and the restaurant are all closed making 0 value to be a Sheraton. Will try to avoid this hotel next time.
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Date of stay: October 2021
Rooms
Cleanliness
Service
Trip type: Traveled on business
1 Helpful vote
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Response from Thao Hoang, Guest Services / Front Office at Sheraton San Jose Hotel
Responded Oct 31, 2021
Dear Valued Guest, Thank you for choosing to stay at the Sheraton San Jose Hotel and providing your feedback. Providing the highest level of hospitality is our number one priority, and we sincerely apologize for falling short of meeting your expectation. As a teachable moment, we have shared your feedback with the respective team member to prevent the same issue from reoccurring. For your information, our restaurant resumed for breakfast service a few days ago. We offer breakfast from 7 am - 10 am from Tuesday to Saturday. Once again, thank you for taking the time to share your feedback. Sincerely,
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Suhas T wrote a review Oct 2021
Alpharetta, Georgia3 contributions1 helpful vote
Worst hotel i can imagine Not good room service. No replacement of towels, soap every day. Asked to fix slow drain in tub twice, with promise to get it fixed in an hour but after two days it still not fixed. Hotel website say it has two places to eat onsite. But upon check-in I was told they are closed and there is noting to eat in walking distance. Website is very bad bad bad. (False advertising)
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Date of stay: October 2021
Location
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: if dont have car do not stay here
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Response from Thao Hoang, Guest Services / Front Office at Sheraton San Jose Hotel
Responded Oct 20, 2021
Dear Valued Guest, Thank you for choosing to stay at the Sheraton San Jose Hotel and providing your feedback on the survey. Providing the highest level of hospitality is our number one priority, and we sincerely apologize for falling short of meeting your expectation. As a teachable moment, we have shared our feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the same issue from occurring in the future. Once again, thank you for taking the time to share your feedback. Regards,
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Rolo T wrote a review Oct 2021
1 contribution
At one point a long time ago this might have been a somewhat decent hotel. Perhaps when Y2K was a thing or Timberlake and Spears were tabloid fodder. Now it’s a threadbare hotel, the kind right above a motel that you stay at reluctantly until you drive past another fine hotel that begins with an S and ends with an A into the primo open parking lot where they charge you for the privilege of staying where some dotcom flunky from the early 2000s might have stayed before cashing in. Room is decently sized but everything is either beat to hell or rusted/secondhand looking. Hotel has no soundproofing and is right next to the freeway so you get the nice motel vibe going. They claim to be in San Jose but are technically in Milpitas. Kind of like how the Los Angeles Angels like to think where they are but really aren’t. At the end of the day, it’s a place you grudgingly stay because there weren’t better options. It isn’t that comfortable, facilities are worn down, and they nickel and dime you with little to justify it.
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Date of stay: October 2021Trip type: Traveled on business
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Karen N wrote a review Sep 2021
Austin, Texas55 contributions29 helpful votes
I’ve been a guest at this hotel on probably six different occasions. Everything I feel like it gets a little worse and more annoying. This last time is it. I’m done. Location is fine and front desk help was ok. But the modifications they’ve made to service in the name of Covid are clearly for their benefit. All guests must enter through one entrance always; the doors close to the elevators are closed off. Also, the restaurant is closed and there is not even coffee available on Saturdays, Sundays and Mondays?? They provide a personal coffee maker in the room and include exactly 2 packets of sugar and two thimble-fulls of creamer. Not even usable for an actual cup of coffee. The rooms are run down and in need of updating. Was aligned 2 rooms because of a water leak (a whole ’nother story), and both had loud AC. Uncomfortable furniture. No fan in the bathroom has resulted in rusted out lighting fixtures. It’s just sloppy. Also they now charge $10/day for parking. Why? So they can advertise a lower room rate? No thanks.
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: No coffee or food so plan to leave for every meal.
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PRICE RANGE
$112 - $512 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton milpitas, milpitas sheraton
LOCATION
United StatesCaliforniaMilpitas
NUMBER OF ROOMS
229
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Frequently Asked Questions about Sheraton San Jose Hotel
Which popular attractions are close to Sheraton San Jose Hotel?
Nearby attractions include Cathedral Basilica of St. Joseph (4.9 miles), Rosicrucian Egyptian Museum (4.8 miles), and SAP Center (4.9 miles).
What are some of the property amenities at Sheraton San Jose Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton San Jose Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Sheraton San Jose Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton San Jose Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Sheraton San Jose Hotel?
Conveniently located restaurants include Dishdash Middle Eastern Grill, Henry's Hi-Life, and Banana Leaf.
Are there opportunities to exercise at Sheraton San Jose Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Sheraton San Jose Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton San Jose Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton San Jose Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton San Jose Hotel?
The staff speaks multiple languages, including English and Spanish.