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Sheraton San Jose Hotel

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Traveler (171)
Room & Suite (52)
Pool & Beach (27)

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About

#7 of 23 hotels in Milpitas
Location
3.8
Cleanliness
4.3
Service
4.1
Value
3.9
GreenLeaders GreenPartner
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Property amenities
Paid private parking on-site
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Car hire
Parking
Wifi
Paid wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Room service
Safe
Coffee / tea maker
Cable / satellite TV
Bath / shower
Telephone
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn points toward free nights.
428Reviews1Q+A80Room tips
Traveler rating
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Upintheairforbiz wrote a review Jan 2024
Beverly Hills, California7 contributions6 helpful votes
I've stayed here a couple times and each time this place gets worse. There is always something broken (pool, ice machines, entrance door, restaurant kitchen) the lounge offerings are so minimal they should just close it, and the property as a whole is so dilapidated it seems like the owners just plan on running it completely into the ground. The staff is nice and the rooms seem clean, but the place needs a lot of help.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled on business
Room Tip: For the rate you get what you pay for.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Front Office Team, Guest Services / Front Office at Sheraton San Jose Hotel
Responded 4 weeks ago
Thank you for your feedback and we apologize for the experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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R R wrote a review Jan 2024
Missouri City, Texas12 contributions3 helpful votes
As a titanium member, I wanted to take a moment to complement you and your staff’s recent customer service collaboration. I desperately needed copies for an upcoming client meeting. I didn’t rent a car for this San Jose client engagement. Therefore, I could not make my way to a FedEx. Jolly Ann and Maria Villaflor went into action when I asked if they could make copies for me. They both turned your office area into “Sheraton – Copies with a Smile.” I was so impressed with their customer focus and collaboration. I noticed in some of your literature the phrase, “The Best Work Is Done Together.” Congratulations to you and your team for living up to that philosophy. Marriott is not just a hotel brand. For me, around the world, Marriott is my home!
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Date of stay: January 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Front Office Team, Guest Services / Front Office at Sheraton San Jose Hotel
Responded 4 weeks ago
Thank you for sharing your positive experience, we shall celebrate Jolly Ann and Maria Villaflor! We appreciate your time and feedback, Safe Travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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abwong233 wrote a review Jan 2024
Philadelphia, Pennsylvania20 contributions4 helpful votes
I last stayed here about 10 years ago. Back then, it was a great 4 star hotel. I am in the middle of a business trip and, sadly, age has not been kind to the place. It has the bones of that great hotel, but really could use an update. Marriot should either sell the property or upgrade the place like they have to other Sheraton Hotels I’ve seen.
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Date of stay: January 2024Trip type: Traveled on business
Room Tip: Great location for a traveler who only needs a place to sleep.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Front Office Team, Guest Services / Front Office at Sheraton San Jose Hotel
Responded 3 weeks ago
Thank you for your feedback, we will share your comments with our Executive Team Members.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MARK J wrote a review Nov 2023
Sparks, Nevada7 contributions4 helpful votes
This hotel is old, tired and disgusting. Everything about it was a disappointment. I was upgraded to a garden larger room and got there to find popcorn cielings, old furniture, and no USB charging outlets. The carpets were gross and the rooms have not been updated in years. I had a conversation with the front desk staff who were very friendly and they admitted the place was old and had not been renovated years but there were plans to "renovate soon" but they didn't have a timeline yet. The lounge on the 9th floor was a total mess - terrible food offerings and so I opted in for the breakfast in the Bistro. I was shocked that this hotel is allowed to be in the Bonvoy portfolio. I would NOT stay here unless you just need somewhere to rest your head nearby to a meeting. This place is OFF my list!
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Front Office Team, Guest Services / Front Office at Sheraton San Jose Hotel
Responded Nov 16, 2023
Thank you for your feedback and I apologize for your experience. I will share your feedback with the Operation leaders and use this as a learning opportunity for us. Thank you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Umesh_Chhazzed wrote a review Sep 2023
Mumbai, India94 contributions56 helpful votes
Clean hotel, decent gym facilities, free plentiful parking, v attentive restaurant staff during bfast. V well attended by the Chef Dang Nguyen to address our requirements for vegetarian breakfast. Made different things every day with good creativity & enthusiasm. Also, I think, samman & gyu (surely got their names not completely correct) from the restaurant also did their best. I only wish the front desk staff was a little more friendly & responsive. Christine P especially was most insensitive to guest communication & did not care to provide timely response. But thanks to the restaurant team - all of them & the upkeep of the facility saved the stay for us.
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Date of stay: September 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Front Office Team, Guest Services / Front Office at Sheraton San Jose Hotel
Responded Sep 22, 2023
Thank you for your positive review and remembering our associate names in Food and Beverage. I apologize that Christine wasn't able to assist you in a friendly and timely manner. I appreciate your feedback, Thank you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Letta H wrote a review Aug 2023
2 contributions2 helpful votes
I flew in from LA for a baby shower I booked a room with a balcony and seen a mouse not one but two in my room and took a video of the mouse. Extended my stay but wanted to switch rooms, told them about the mouse, they only apologized and not only did they switch me to a different room that didn’t have a balcony but also I got bit up all on my face and my back in a new room they put me in. If apologizing I’d want a refund instead of an apology
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Date of stay: August 2023
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Front Office Team, Guest Services / Front Office at Sheraton San Jose Hotel
Responded Sep 4, 2023
Dear Lettah, Thank you for your review and I apologize for the poor experience. I will share your feedback to our operation leaders to make sure that this is an isolated case.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AmyJo9 wrote a review Jul 2023
4 contributions4 helpful votes
Nice quiet hotel close to Silicon Valley if you have business there. They also have a pleasant club lounge on top floors where they serve appetizers and wine. They also have a good size pool (although it seems unheated and good be cleaned better). They claim its heated, but it is the coldest pool i have ever been in.
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Date of stay: June 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Front Office Team, Guest Services / Front Office at Sheraton San Jose Hotel
Responded Jul 29, 2023
Thank you, appreciate your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ms. Garza wrote a review Feb 2023
San Francisco, California2 contributions
Thank you to the great staff at Four Points Sheraton in Milpitas, CA for all the great work you do! Special thanks to front desk manager, Jocelyn for always nicely accommodating me on short notice. I look forward to my next stay with you all next time I am in town. Ms. Garza
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Angelique Lopez, General Manager at Sheraton San Jose Hotel
Responded Feb 21, 2023
Thank you for your feedback, Ms. Garza! It is always great to hear that our guests had a great experience here at the Sheraton San Jose hotel. We appreciate the recognition that you have provided for Joselyn, we are proud to have her on our team. We look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bill G wrote a review Jan 2023
Virginia Beach, Virginia2 contributions1 helpful vote
+1
Very simple. No hot water for the shower the first day and a clogged sink that would not drain. I let the front desk know on the way to work. When I got back to my room I had a nice card saying all was fixed. I did have hot water in the shower, which was nice. But the sink was still clogged. I let them know on the way out to work in the AM the next morning. When I can back the sink was still clogged. I told them again. The last night the sink was not only clogged but had particles coming out of the drain into the water. The saving Grace was I had a little Minnie sink in the front which is where I brushed my teeth, shaved, and washed my hair the first day. It was a joke. I travel a lot. Shower one night hasn’t happened in years, but it can. No problem. The sink clogged for 3 days makes no sense. If they had that big a problem they should have offered to move me. The manager put 2,000 points in my account, or about 1/7 of a free night. Also a joke. Also, the room had a large stain on the rug and the rug was cut up. Bed was good. Also, the night desk staff was extremely nice.
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Front Office Team, Guest Services / Front Office at Sheraton San Jose Hotel
Responded Jan 31, 2023
I sincerely apologize for the maintenance issue during your stay. I will share your feedback with our engineers and operation leaders as well. Thank you for your time and thank you for recognizing the night desk staff was extremely nice.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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762cherylp wrote a review Dec 2022
4 contributions2 helpful votes
Everyone was super friendly and helpful. The hotel was very nice, clean, and comfortable. The bed was super comfy, roomy, nice view, and I would definitely recommend staying there. The grounds were beautiful and the pool looked nice. I wasn't able to try out the pool because it was too cold.
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Date of stay: December 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Front Office Team, Guest Services / Front Office at Sheraton San Jose Hotel
Responded Dec 27, 2022
Thank you for noticing our efforts, being friendly and helpful and we are glad that you enjoyed your stay with us. Happy New Year and we hope to see you next time. Thank you again, we appreciate it.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$121 - $174 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton milpitas, milpitas sheraton
LOCATION
United StatesCaliforniaMilpitas
NUMBER OF ROOMS
229
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SHERATON SAN JOSE HOTEL $98 ($̶1̶1̶7̶) - Updated 2024 Prices & Reviews - Milpitas, CA

Frequently Asked Questions about Sheraton San Jose Hotel
Which popular attractions are close to Sheraton San Jose Hotel?
Nearby attractions include Cathedral Basilica of St. Joseph (4.9 miles), Rosicrucian Egyptian Museum (4.8 miles), and Levi's Stadium (3.2 miles).
What are some of the property amenities at Sheraton San Jose Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton San Jose Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Sheraton San Jose Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton San Jose Hotel?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Sheraton San Jose Hotel?
Conveniently located restaurants include Dishdash Middle Eastern Grill, Henry's Hi-Life, and Smoking Pig BBQ Company.
Are there opportunities to exercise at Sheraton San Jose Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Sheraton San Jose Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton San Jose Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton San Jose Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton San Jose Hotel?
The staff speaks multiple languages, including English and Spanish.