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Sheraton San Jose Hotel

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Sheraton San Jose Hotel
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314 Reviews from our TripAdvisor Community

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Showing 296: English reviews
Chicago
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I stay at this hotel quite often for business. The front desk staff has changed over in recent months; previously I had no problems, now I have nothing but problems! I'm Starwood Gold for Life and Platinum Status. The front desk constantly tells me when I check in that the room I reserved is unavailable and they can't get me... More 

Helpful?
Thank KLDChicago
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

I understand how disappointed you are, it must have been very frustrating for you to not have your needs met. I apologize for the experience that you had; however, the issues that you mentioned have already been addressed. Moving forward, we will work on making sure that these incidents do not occur again and we hope that this will not... More 

Halifax
Level Contributor
96 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We went there for couple of days in peak summer. The room we asked for early check in as Gold SPG members. It was busy due to world water polo events and they could not offer room, but the staff were extremely nice and offered us snacks in restaurant complimentary while our room was getting ready. One of the staff... More 

Helpful?
Thank SidSne
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

SidSne, thank you for sharing your feedback about your recent stay here. It sounds like we have a few things to improve on with the check-in process and we will work on it. We are happy to know that the rest of your stay was great and we can look forward to your next stay with us! Thank you again. More 

Level Contributor
2 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed many times at this hotel, last time August 2016. When you travel in Silicon Valley I recommend this hotel is a strategic place in the heart of business, a bit expensive but is being refurbished. Cozy atmosphere, friendly staff, especially at the club lounge where Jenny welcomes you with warmth and professionality, always available for help or advice.... More 

Helpful?
Thank Maurizio D
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you, Maurizio, for your feedback about your recent stay with us and commendation for Jenny. We also appreciate your recommendation of the hotel to our all our potential guests and we will continue to make improvements to the quality of the services and products that we provide. We hope to see you here again! More 

Rowland Heights, California
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I must admit, this hotel has the nicest bed I've slept in a while (better than my own bed). I made the mistake of booking for 1 night instead of booking it for the entire 3 nights for my business trip, by the time I confirmed the trip and was trying to add the additional 2 night, Booking.com will not... More 

Helpful?
Thank Jenn C
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

I am so glad to hear that you had a restful night with us, I agree with you that the beds here are great! Thank you for sharing your feedback with us and for your 5-star rating. I look forward to your return. More 

CA
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We attended a wedding at the Sheraton San Jose and stayed over at the hotel as well, and were very pleased with the experience across the board. The hotel itself is nice, what one would expect from Sheraton - the rooms are clean and comfortable and the grounds are lovely. Breakfast at the Bistro was good with great service, and... More 

Helpful?
Thank kauinca
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for your feedback, kauinca! I am happy to hear that you had a great experience during your stay here. I will pass along your commendations about the staff and especially Kay. I hope that you will return again soon. More 

Seattle, Washington
Level Contributor
66 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed July 19, 2016 via mobile

I stayed at this hotel. It was a slow weekend at the hotel. However, staffs were still very attentive. For example April at front desk was super helpful with my airport transfer (and she did it promptly), Ara at front desk was also very friendly and warm, kept telling me that I should stay longer next time. Dustin who drove... More 

Helpful?
Thank Jefferson L
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

It is always a good feeling to know that we have associates who truly take care of our guests to insure a great experience. Thank you for letting us know and for staying with us. We look forward to your next visit! More 

Level Contributor
57 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 17, 2016 via mobile

My 3rd visit to this hotel. Beautiful landscape with waterfall and swimming pool located in the middle of the hotel. I was lucky to have the pool view and was really beautiful and relax especially after your hectic business days. Very close to good Asia restaurants and assess to the motorway . Friendly and helpful staff. I would come again... More 

Helpful?
Thank Lucas G
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for staying with us, Lucas G. We are glad that you were able to relax in the beautiful surroundings that we have. We appreciate your feedback and we look forward to your next stay. More 

Houston, Texas
Level Contributor
90 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 1, 2016

Stayed here one night, full hotel with no SPG upgrades. Hotel was a little older.. maybe in need of a renovation and upgrade. We needed to switch rooms due to a maintenance issue, front desk was helpful.

Helpful?
Thank divya92
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for your feedback, Divya92. We hope that you will choose to stay with us again in the future, so we can show you that you can have a more enjoyable stay at our hotel. More 

Seattle, Washington
Level Contributor
54 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed April 29, 2016

I stayed here for a business trip. I found this hotel to be perfect for business travel. The location was great, it was easy to get to, there was amble parking (I did not have to deal with a valet) and the rooms were spacious and quiet. I also found the staff to be very friendly and accommodating. I was... More 

Helpful?
2 Thank heatherita711
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

I am so glad that we have become your hotel of choice, heatherita711. Thank you for sharing your feedback about the convenient location and available complimentary parking with our future guests. I also appreciate your recognition of our staff's friendliness, we all look forward to your next stay with us! More 

Saratoga Springs, Utah
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed April 26, 2016

I stayed here for a conference I attended at Cisco Systems. It worked great for that. Staff was very helpful and moved my room for me due to traffic noise. Note that you should ask for a room "away form the freeway". This will cut down on road noise a lot. No issues overall with this hotel. It's on the... More 

Helpful?
1 Thank AruoraKode
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for your candid comments about your recent stay here. During the your stay, we were upgrading our WiFi equipment to enhance the service and we have completed the work, which is why it was complimentary then. There is a fee for in-room WiFi; however, for SPG members who book directly on sheraton.com, WiFi is complimentary. We hope to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Internet
  • Free Parking
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Public Wifi
  • Free Internet
  • Paid Internet
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Enjoy a warm welcome at the Sheraton San Jose Hotel. Close to The Great Mall, Levi's Stadium, and Paramount's Great America Theme Park. Offers 14 different meeting spaces. ... more   less 

Additional Information about Sheraton San Jose Hotel

Address: 1801 Barber Ln, Milpitas, CA 95035-7419
Location: United States > California > Milpitas
Price Range: $125 - $436 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton San Jose Hotel 3.5*
Number of rooms: 229
Reservation Options:
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Also Known As:
Sheraton Milpitas
Milpitas Sheraton
Hotel Style:
#2 Family Hotel in Milpitas
#3 Romantic Hotel in Milpitas
#5 Business Hotel in Milpitas
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