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Extended Stay America - San Jose - Milpitas - McCarthy Ranch

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330 Cypress Dr., Milpitas, CA 95035 (Formerly Homestead Studio Suites)
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Extended Stay America - San Jose - Milpitas - McCarthy Ranch
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62 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - San Jose - Milpitas - McCarthy Ranch
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Neve-Daniel
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 21, 2015

I was expecting a hotel room (I didn't make the reservation myself), but reached a room which is more of motel-style, which was a bit disappointing. There is kitchenette in the room (microwave, full fridge, sink), but no utensils at all. I requested a coffee maker and received one along with some disposable coffee cups. I stayed for 5 days... More 

Helpful?
Thank ShamaiE
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 11, 2015

Other review is true, the towel very very dirty, many insect around, only house keep once per week (it even missed during my stay), extremely slow wifi...... one of my friend even got a room that is not house keep yet (from the previous stay)

Helpful?
Thank Bryan C

Travelers are raving about these Milpitas hotels

Phoenix, Arizona
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed March 13, 2015

I agree with many of the reviews. Don't bother. Room is not well maintained (looks like water damage), not very clean, and staff won't remediate issues. Made a reservation in my company system for a non-smoking king and got a smoking queen. When I inquired with Firas, General Manager, he told me those were "requests". He insisted this was a... More 

Helpful?
Thank 902rayt
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

We received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness of your bathroom and the unpleasant odor is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, we will coach our team to ensure our rooms are always clean and... More 

Boise, Idaho, United States
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed February 5, 2015

Just checked in the room is filthy. All outlets are covered in dust. The countertops are stained and in disrepair. The coil burner slopes downward. I had to ask for a trash can. A puddle of something in the right hand corner of the bathroom. The walkways are stained. The guests are drying their laundry on the rails. You have... More 

Helpful?
1 Thank guysplahn
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

I appreciate you bringing your experience to our attention. I am concerned about the housekeeping service issues you mentioned. I apologize our housekeeping services did not meet expectations. Our goal is to ensure you are provided with a clean and comfortable room while you are our guest. Please be assured that cleanliness is of the utmost concern to us and... More 

Palm Beach, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 stars Reviewed December 29, 2014

I arrived here only a couple of hours ago. I read the reviews and have to wonder if they were by people who actually did stay. I had to change rooms and wish I hadn't bothered. The rooms are dirty, trash behind the dresser, bed and night stand, the bathroom and kitchen is dirty, but whoever attempted to clean it,... More 

Helpful?
2 Thank CatDocherty
Orangevale, California
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 13, 2014

Based on this hotel, they should rename the chain STAY AWAY AMERICA! We were given 4 rooms before we found one that housekeeping had visited! Then woke up to ANTS in the kitchen! Had to check out after only one night! HORRIBLE HOTEL!

Helpful?
2 Thank Kris T
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Kris - Thank you for taking the time to tell us about your stay. We are very sorry to hear about the condition of your rooms. Please accept our most sincere apologies. We will review our cleaning procedures with our housekeeping staff and will have the rooms inspected prior to our guest's arrival. We will also contact our pest control... More 

Kabul, Afghanistan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 8, 2014

No cleaning service, the bedspreads are filthy. Not a plate, spoon or glass in the room. I could not shower enough to feel clean every morning and every night. Avoid at all costs. The refrigerator does not work, and the air conditioner is either full blast or nothing at all.

Helpful?
1 Thank Ronaldwc
Gurgaon, India
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 1, 2014

They promise you Kitchen, when you reach most of things are not there, you check helpdesk, you might get response that they are out of stock, they might try later. No kitchen rolls for cleaning, no dishwasher. Kitchen is not the only place where you will lack, you will not get hangers for cloths, you will not get baskets for... More 

Helpful?
2 Thank vikasmtrip
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that our customer service was not up to standard, and the dishes were not delivered in a timely manner or not available upon request. I also would like to apologize for not having the hangers available upon check-in. To make sure... More 

Noida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

The Excellent hospitality and reception done by Mr Praveen Kumar the AGM of the Extended Stay America , has made us felt comfortable , He did whatever he could within the rules of the property. It took us few days to adjust to the rules of usa hotels where most of the things are to be done by you ,... More 

Helpful?
Thank gauravinibm
Chennai (Madras), India
1 review
5 of 5 stars Reviewed July 29, 2014

Service and approach is good. I would recommend to all to accommodate this hotel to stay long for personal and business purpose and enjoy your trip with peaceful and get good service from hotel management.

Helpful?
Thank Sathish K
Manager_11525, General Manager at Extended Stay America - San Jose - Milpitas - McCarthy Ranch, responded to this review

Thank you so much for posting a review of our property. We strive to provide guests with all the comforts of home, so I am so pleased to read that you received such excellent service from our staff. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back... More 

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