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Traveler (118)
Room & Suite (81)
Dining (24)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#4 of 11 hotels in Menlo Park
Location
4.0
Cleanliness
4.7
Service
4.2
Value
3.9
Travelers' Choice
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Parking
Wifi
Paid wifi
Hot tub
Outdoor pool
Restaurant
Breakfast available
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Outdoor fireplace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Safe
Flatscreen TV
Complimentary toiletries
Hair dryer
Telephone
Clothes rack
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Trendy
Languages Spoken
English
Hotel links
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250Reviews7Q+A27Room tips
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RLH1955 wrote a review Sep 2022
Denver, Colorado282 contributions151 helpful votes
So this place has some nice artistic flair, comfortable rooms, and a good staff. Great lighting. To be honest I was expecting more given the price, but the area here is overpriced. It is more Marriott than Ritz. Their ad’s implied (and I inferred, my bad) this as a higher end, full service place, but it isn’t. I admit my expectations were high… Example: we got in late, checked the TV for room service hours, and confidently called around 6am. Oh, no breakfast or lunch room service…..bad form guys, take it off you TV. Limited breakfast options, but what they had was quite good. Book a balcony room for a few more bucks. I didn’t bother, but you could ask them to clean the balcony clear panels sometime this summer. Not crowded on our stay but the guests are typically business travelers. Very quit on the weekends. Nice pool and outdoor areas. KBYG, and we likely will return, there is nothing walkable around. Taxi/Car service gets you to off site dinners.
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip: Balcony!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Keith K wrote a review Jul 2022
4 contributions
Hotel's Favorite
Just a short note to thank you so much for making our recent twelve day stay more enjoyable and relaxing than we could have hoped. The room and gardens were kept immaculately; trust me we witnessed the constant maintenance and cleaning! Also the food way above normal standards (surpassing most restaurants), but what makes the hotel rather special are the people. We were fortunately able to spend a fair amount of time chatting, giggling and getting to know a number of you; Ron was faultless in his openness, passion and restaurant recommendations – he was constantly asking if he could do more for us. Mark Anthony (what a crazy name!) wore a constant cheeky smile and on one occasion last Saturday opened the bar especially for us at 10.40pm, long after the 10.00pm close which enabled us to enjoy a memorable couple of hours around the outside fire with our elder son. The male receptionist (whose name sadly escapes me) who I teased with my cockney sarcastic joke about his obviously enjoying a good bowl of Ramen, was a jovial and lovely character. Simply put, when staying in a hotel (which we do several months a year) the enduring emotion is one of being made to feel welcome; a home from home warmth which you gave us in abundance. We were made to feel very special by very special people. Fred – as I joked if you pig out and lose your clothes sense then one day you could look like me – it’s hard, but trust me it’s worth it! You clearly love your work and have done a phenomenal job! I’m not sure if there are any more superlatives I can add, but I would ask a favor - please share this with the big cheeses. Be well and the very best of luck to you all! Good things come to good people.
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Date of stay: July 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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The Hotel Snob wrote a review Aug 2022
Washington DC, District of Columbia6 contributions
Excellent stay and customer service. I arrived late on a Monday evening after the valet had closed. The front desk hopped right in and took care of the car for me. I got in the room and it was just as pictured. I did my normal inspection, pulled back the sheets the bed was crisp. I checked out the showers perfect and equipped with two shower heads. If you are into soft beds you will love the mattress they use at Hotel Nia. The room was clean and in great condition. During my stay I spent some time at the bar and the drinks matched everything else. Great!!! I also spent some time in the gym. The equipment was working and spaced just right. I would include this hotel in my top 5. The Autograph Collection this year has not disappointed me at all.
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Choose a high floor. The views are great
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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dangu wrote a review Aug 2022
London, United Kingdom49 contributions54 helpful votes
This used to be my go to hotel in the Bay Area, but they have not maintained their beds, which are now worn out and too soft (compared to my previous stay just a couple of months beforehand). I couldn’t get a good night sleep. I've tried multiple rooms and all had a similar worn out bed. Housekeeping only cleaned the room every other day.
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Date of stay: July 2022
Value
Cleanliness
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jessa A, Guest Services / Front Office at Hotel Nia
Responded Aug 19, 2022
Thank you for your feedback and for taking the time to share your experience with us. I'm sorry that our mattress is not up to your standard. Please know I have shared the feedback with our leadership team and we will take corrective action appropriately. Please contact me directly if I can be of further assistance. Thank you again and we look forward to hopefully welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
crazypartyoffive wrote a review Aug 2022
Charlotte, North Carolina80 contributions26 helpful votes
Everything about this hotel was fantastic- from the check in experience to the hotel restaurant to the valet staff, not to mention the room. We were upgraded at check in to a room with a bay view. The bed was comfortable and the room was extremely clean. The balcony was comfortable and perfect for drinking coffee in the morning. The valet experience was great and super easy. You request your car via an app- and the car was always ready before we got down to the lobby. The entire staff was very courteous and the rooms were well appointed. We would definitely stay here again.
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Date of stay: July 2022Trip type: Traveled as a couple
Room Tip: Valet only $37 p/day Beautiful resort pool area- with cabanas, corn hole, oversized connect...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sally Z wrote a review Jul 2022
1 contribution2 helpful votes
I had my worst Marriott stay so far with Hotel Nia!! I redeemed my 50k free night with them. Based on the website, there was the self-parking option. When I arrived in my car, a valet greeted me saying they didn't have self-parking and I had to do the $37 valet parking. I said I didn't believe you and he mentioned "then you can check out the Meta parking building but their clock will reset at 2am so you may pay over $60 parking there." I drove there and checked with the parking management and they confirmed of a daily maximum of $30, which was indeed what I paid the next day after checking out. The front desk team was inexperienced and didn't provide any useful info. Next, due to COVID, the jacuzzi at the pool area was forbidden to use, which was still running and wasting power! Also the bed design in their guest rooms were not tall-people friendly. Later I had dinner at Porta Blu and found a plastic piece in the tuna tartar dish. It was clearly from a guacamole product box; but the server went to check with the cook and came back saying "it was from fish scales". Unbelievable. The next morning, when I tried to work a bit in the hotel room, there was an electricity/power outage in hotel rooms. No outlets or lights worked. I decided to check out and somehow in the lobby they still had electricity working. I checked out with anger and hoped it was the end of our connections. However, two weeks later, I saw an unrecognized charge appeared in my credit card history from Hotel Nia. I called the hotel and they apologized that it was supposed to be a charge to Marriott company instead of the customer!! I also complained that I never received a folio/invoice from them and they said "There are multiple emails associated with your account and it got sent to other ones". She read an email to me and it was not mine! I called Marriott CS later and the agent couldn't associate my name with the confirmation number there. They found other people's name with it! I called Marriott customer service and they created several cases for me. However, one month later, I still haven't received any response from the executive team at the hotel, nor have I received the refunds for the incorrect charges!
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Date of stay: June 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Fred Kleisner, General Manager at Hotel Nia
Responded Jul 26, 2022
Sallyxdz233, Thank you for your email and taking the time to share your experience with us. I'm sorry that our service fell short and I have shared the feedback with our team and will ensure that we address the specifics with the appropriate department heads. A new folio with the incorrect charges removed will be sent to your attention. Please contact me directly if I can be of further assistance. Thank you again and we look forward to hopefully welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tommy T wrote a review Jun 2022
2 contributions
Wonderful stay! The hotel room was modern and super comfortable. The property is great for any occasion. Marlene, who works the front desk was awesome! I’m a low maintenance guest, but she went above and beyond with every request. Thanks all Nia staff!!
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Date of stay: June 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fred Kleisner, General Manager at Hotel Nia
Responded Jun 17, 2022
Thank you so much for your thoughtful review and your kind acknowledgment of our associate Marlene! We look forward to your next visit! Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nkechi N wrote a review May 2022
Silver Spring, Maryland696 contributions137 helpful votes
+1
I stayed at the Hotel Nia for 4 nights in April. The room was very clean with new linens and plenty of plugs. Shower pressure was also great. On less positive note water is not free and I had to call 3 times to get the shower gel replenished. All in all a decent hotel
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Date of stay: April 2022Trip type: Traveled solo
Room Tip: Request high floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fred Kleisner, General Manager at Hotel Nia
Responded Jun 17, 2022
Thank you, NkechiN, for the feedback. We will work with our Housekeeping Team to ensure shower gel is continually replenished. Please note that two complimentary aluminum water bottles are placed in each guestroom upon arrival and can be refilled at filtered water stations throughout the property. We look forward to your next visit! Regards, Fred
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dailyjourney wrote a review Feb 2022
San Francisco, California116 contributions30 helpful votes
Did a short weekend trip- and the experience was perfect. We had a corner room that overlooked the bay. The view wasn't spectacular but still very nice. Room was modern and well designed. We really enjoyed the pool- it had a good mix of day beds and beach chair/umbrella combo. The bar and coffee shop all had a good selection of drinks and food. I really liked the outdoor space as well- where there are fire pit areas, corn hole games, etc. all setup. My main complaint is that unless you are working at Facebook, not much stuff within walking distance, as you are on the other side of the highway from rest of Menlo Park. So would definitely need a car to get around.
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Date of stay: February 2022
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fred Kleisner, General Manager at Hotel Nia
Responded Mar 30, 2022
Daily Journey, Thank you for taking the time to submit this terrific review. So happy that you enjoyed your stay and we look forward to welcoming you back on your next Staycation. Best, Fred
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Douglas wrote a review Feb 2022
San Francisco, California11 contributions9 helpful votes
We stayed in Hotel Nia for Vanetine's Day weekend and the service was truly amazing. Everyone at the hotel including the valet, front desk, and servers at the restaurant were so friendly. As a Marriott Platinum member I have been to different Marriott properties and have noticed that the service has gone downhill during the pandemic but Hotel Nia was definitely a top notch hotel in California. Interior design is so modern and cool. We really enjoyed the cabana by the pool and the many areas to lounge and relax in the inner courtyard. The room is so spacious and comfortable.
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fred Kleisner, General Manager at Hotel Nia
Responded Mar 30, 2022
Wow, Thank you for your loyalty as platinum level member and for choosing to stay with us over the holiday weekend. We are passionate about delivering incredible service and it is wonderful to know that we were able to exceed your expectations. I have shared your feedback with the team and it is most appreciated. We hope you are able to visit us again soon. Best, Fred
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$221 - $496 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaMenlo Park
NUMBER OF ROOMS
250
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HOTEL NIA - Updated 2022 Prices & Reviews (Menlo Park, CA)

Frequently Asked Questions about Hotel Nia
Which popular attractions are close to Hotel Nia?
Nearby attractions include Stanford University (3.8 miles), Cantor Arts Center (3.4 miles), and Stanford Shopping Center (2.6 miles).
What are some of the property amenities at Hotel Nia?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Nia?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Hotel Nia?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Nia?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Hotel Nia?
Conveniently located restaurants include Evvia, Oren's Hummus, and Sundance The Steakhouse.
Are there opportunities to exercise at Hotel Nia?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hotel Nia?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Nia?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Nia offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to Hotel Nia?
Many travelers enjoy visiting Hewlett Packard Garage (3.0 miles).