Hotel Nia
200 Independence Drive, Menlo Park, CA 94025
Full view
View all photos(232)232
Room & Suite (81)
Dining (24)
View prices for your travel dates
Contact accommodation for availability.
There are similar hotels available.
View allDid you already book this hotel?
Avg. $279 /night, 9/14 - 9/15
$1,229
per night
$744
per night
$259
per night
Sep
Oct
Sep 14
Today
Sep 16
Sep 18
Sep 20
Sep 22
Sep 24
Sep 26
Sep 28
Sep 30
Oct 2
Oct 4
Oct 6
Oct 8
Oct 10
Oct 12
Oct 14
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.0
#5 of 12 hotels in Menlo ParkLocation
4.0
Cleanliness
4.7
Service
4.2
Value
3.9
"A member of Marriott's Autograph Collection, Hotel Nia is redefining the expectation for high-end hospitality. Positioned in the heart of Silicon Valley in upscale Menlo Park, the hotel is centrally located within the San Francisco Peninsula. An ideal base for visitors to Stanford University and beyond; and minutes away from some of California's most innovative businesses; with easy airport access. Discover dynamic service with intuitive ease, exclusive access to refreshingly modern spaces and luxurious amenities that ensure total comfort. Accommodations feature sleek modernism designs accented with organic elements and natural materials. Blending the best of high-tech innovation with thoughtful touches and refined details for the utmost in comfort and functionality. Indulge in California coastal cuisine and hand-crafted seasonal cocktails at Port Blu's restaurant and bar. Or wake up to refreshing healthy bites and exciting coffee creations at Verve Café.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Parking
Wifi
Paid wifi
Hot tub
Outdoor pool
Restaurant
Breakfast available
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
Outdoor fireplace
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Desk
Housekeeping
Room service
Safe
Flatscreen TV
Complimentary toiletries
Hair dryer
Telephone
Clothes rack
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Trendy
Luxury
Languages Spoken
English
Location
200 Independence Drive, Menlo Park, CA 94025
Getting there
San José Mineta International Airport
15.9 mi•
See all flights
San Francisco Intl Airport
14.9 mi•
See all flights
Rental Cars
925 Restaurants
within 5 miles
265Reviews7Q+A33Room tips
Reviews
Traveler rating
- 174
- 32
- 23
- 12
- 24
Time of year
Traveler type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
Hotel's Favorite
Our favorite hotel in the South SF Bay bar none! Great staff, chic style and a great fitness and pool facility. We travel here often and have stayed at other comparable hotels when the Nia is booked. They don't compare. Bar and restaurant are great with chic vibe and great selection. Outdoor area is park like and great for a cocktail.
Read more
Date of stay: February 2024Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Eat here, the food and restaurant ambiance are great.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alvaro Ghisays, Guest Services / Front Office at Hotel Nia
Responded Feb 15, 2024
Dear Cynthia On behalf of the entire hotel team, I want to thank you for sharing feedback ! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed at this hotel several times, the last time pre-COVID pandemic. It was great! Not this time: while many of the cuts related to the COVID pandemic are understandable, the theme these days is that everything that is not offered, not available, does not work, etc etc is' because of the pandemic'. That's the all encompassing excuse.
So, I do understand that there is no valet parking, no bell man, no room service, no daily cleaning of the rooms, no dine-in restaurant, no coffee shop, restricted pool times.
What I don't understand is that the main attraction of this hotel on a weekend "The Pool" is not better organized.
It needs a full time pool attendant at least on busy weekends. We got different explanation on how we can reserve our 2 hours at the pool from different hotel employees. 'You cannot pre-reserve for the next day' So we call down at 5 AM the next day and were told "sorry, now it's all booked up' Seriously? We still found a way to get our pool time, but that super irritating for hotel guests to hassle with.
We also saw cars driving right to the front of the hotel, all passengers dressed in pool gear walking right through the lobby directly to the pool. Obviously not hotel guests.
I am not complaining of the big mess of used towels on all available lounge chairs and cabanas that were left there for hours and hours blocking any other hotel guest fo9rm using them. I am complaining that there was not ONE employee permanently present to organize the pool area. I would be happy to pay a surcharge for pool use, call it 'resort fee' if that would be implemented. I absolutely expect that from an "Autograph collection' property.
So, I do understand that there is no valet parking, no bell man, no room service, no daily cleaning of the rooms, no dine-in restaurant, no coffee shop, restricted pool times.
What I don't understand is that the main attraction of this hotel on a weekend "The Pool" is not better organized.
It needs a full time pool attendant at least on busy weekends. We got different explanation on how we can reserve our 2 hours at the pool from different hotel employees. 'You cannot pre-reserve for the next day' So we call down at 5 AM the next day and were told "sorry, now it's all booked up' Seriously? We still found a way to get our pool time, but that super irritating for hotel guests to hassle with.
We also saw cars driving right to the front of the hotel, all passengers dressed in pool gear walking right through the lobby directly to the pool. Obviously not hotel guests.
I am not complaining of the big mess of used towels on all available lounge chairs and cabanas that were left there for hours and hours blocking any other hotel guest fo9rm using them. I am complaining that there was not ONE employee permanently present to organize the pool area. I would be happy to pay a surcharge for pool use, call it 'resort fee' if that would be implemented. I absolutely expect that from an "Autograph collection' property.
Read more
Date of stay: September 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lyle Tanaka, Other at Hotel Nia
Responded Sep 24, 2020
Thank you for taking the time to post your feedback in regards to your recent stay with us. The feedback is greatly appreciated and points to areas that we can still develop and improve. I am disappointed that the Labor Day weekend at the pool did not meet your expectations. For this failure, I want to offer my most sincerest of apologies. I want to inform that your concerns will and have been discussed with our leadership team here on property and we are re-vamping our pool situation moving forward. Again with my most sincerest of apologies and thank you so much for your feedback. Hoping that you're staying safe and healthy. Warmly, ltanaka
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wade, who is the GM, runs an excellent hotel. This is our second trip here and there was a marked improvement in service since Wade took over in the summer.
The housekeeping service (we have Paula and Vibiana) cleaned the rooms thoroughly and even organized some of the kid's toys! Edward who runs the housekeeping department got us what needed in a timely manner without any follow up.
The front desk staff Marlene and Arya made the check in process smooth, easy and quick. They also set up binder clips to completely close the curtains to darken the room.
Thank you team and We will be back!
The housekeeping service (we have Paula and Vibiana) cleaned the rooms thoroughly and even organized some of the kid's toys! Edward who runs the housekeeping department got us what needed in a timely manner without any follow up.
The front desk staff Marlene and Arya made the check in process smooth, easy and quick. They also set up binder clips to completely close the curtains to darken the room.
Thank you team and We will be back!
Read more
Date of stay: October 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Wade Furman, Guest Services / Front Office at Hotel Nia
Responded Apr 4, 2022
Thank you for your kind words and this wonderful review. It was a pleasure meeting you and I have shared these sentiments with Edward, the ladies that you specifically mentioned and the team at large. We are beyond thrilled that we were able to make your stay so special and we hope to see you again this summer. Best Wade Furman Director or Room Operations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I checked in at 1:30 AM after a long flight from the east coast only to find that the room I was given did not have electricity, it was pitch black. I called the front desk from my cellphone and asked them to send someone up to see if they could get the lights on and was told that she could not leave the front desk but that she could provide me the keys to another room. Since she couldn't leave the front desk I had to go all the way back down with my bags to get the keys. The second room I was given had electricity, I settled in for the night but was very disturbed by the air conditioner that would turn on and off every 5 minutes. I was tempted to ask for another room but it was already 2:30 AM and i was exhausted from traveling so I just slept without air conditioning as I could not deal with the constant on and off of the AC. So the next morning I informed the front desk of the issue with the AC and I was transferred to a corner room that was a bit bigger and had a soaking tub (I am a platinum elite Bonvoy member and the room was an upgrade at no cost to me). Although the AC in the new corner room was more quite than the other room, it was still bothersome. I would just leave the AC on while I was in the room and turn it off at night to be able to rest. We stayed in April and luckily it was cold enough outside to keep the room at a confortable temp; not sure this would have been feasible during the summer. Another issue that I had was that the hotel is next to a freeway and there is vehicle noise all night, it was annoying but I could deal with it unlike the AC noise. The onsite restaurant isn't open for breakfast but they do have a small cafe that offers coffee and pastries. If you have a car I would suggest going to a nearby cafe called Mademoiselle Colette in Menlo Park that has the most amazing coffee, bread & croissants (I found this place thanks to a recommendation from the front desk) I think this hotel is great for a business stay for a night or two but if you are in the area on vacation I would certainly find another hotel that is in an area that is more quite and within walking distance of restaurants and shopping areas. This hotel has many 5 star reviews from TA members with only 1 or 2 reviews on their profile which makes me a bit suspicious on the authenticity of the reviews.
Read more
Date of stay: April 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Nia has an interesting vibe and aesthetic, but during my visit was sorely lacking in amenities and service. Im guessing some things were cut back during covid and this is the result.
Our room wasnt cleaned or turned over once during our 3-night stay.
There’s virtually no food at a walkable distance from the hotel, but the bar and resteraunt close ar 9/10 pm, no room service or comp breakfast. Literally the only breakfast food they had was a small breakfast sandwich that sits under heatlamps for around 10 dollars.
Even though it said on tha Marriot app that newspapers could be delivered or would br available, when i asked at the desk they said “everythings online now so we dont have that.”
The standard king rooms dont have bathtubs, and feel cramped. The king corner rooms are basically the same size, but include a tub.
In general this hotel is very overpriced for the service/product.
Our room wasnt cleaned or turned over once during our 3-night stay.
There’s virtually no food at a walkable distance from the hotel, but the bar and resteraunt close ar 9/10 pm, no room service or comp breakfast. Literally the only breakfast food they had was a small breakfast sandwich that sits under heatlamps for around 10 dollars.
Even though it said on tha Marriot app that newspapers could be delivered or would br available, when i asked at the desk they said “everythings online now so we dont have that.”
The standard king rooms dont have bathtubs, and feel cramped. The king corner rooms are basically the same size, but include a tub.
In general this hotel is very overpriced for the service/product.
Read more
Date of stay: July 2021Trip type: Traveled with friends
Room Tip: Look at other options
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
the good
room is nice. stylish. property has nice outdoor area if you can ignore highway. EV charging.
not so good
they charge you $20 for self parking. wasn’t clear at all upon reservation. there is no free option.
there is no bottled water provided in room
there are no toiletries in room. which i don’t mind too much from a green pov. but would have been nice at least to have a way to request lotion.
property just didn’t feel very service oriented. employees not that helpful or looking to help. guests seem like more of annoyance or them.
room is nice. stylish. property has nice outdoor area if you can ignore highway. EV charging.
not so good
they charge you $20 for self parking. wasn’t clear at all upon reservation. there is no free option.
there is no bottled water provided in room
there are no toiletries in room. which i don’t mind too much from a green pov. but would have been nice at least to have a way to request lotion.
property just didn’t feel very service oriented. employees not that helpful or looking to help. guests seem like more of annoyance or them.
Read more
Date of stay: June 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wonderful location near the Bayfront park, great restaurant and bar, brand new modern rooms. Easy access to both SJC and SFO, highly recommend this property for a short stay. Food and drink prices on the higher side, to be expected given most of the hotels clientele is likely business.
Read more
Date of stay: April 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had my worst Marriott stay so far with Hotel Nia!! I redeemed my 50k free night with them. Based on the website, there was the self-parking option. When I arrived in my car, a valet greeted me saying they didn't have self-parking and I had to do the $37 valet parking. I said I didn't believe you and he mentioned "then you can check out the Meta parking building but their clock will reset at 2am so you may pay over $60 parking there." I drove there and checked with the parking management and they confirmed of a daily maximum of $30, which was indeed what I paid the next day after checking out. The front desk team was inexperienced and didn't provide any useful info. Next, due to COVID, the jacuzzi at the pool area was forbidden to use, which was still running and wasting power! Also the bed design in their guest rooms were not tall-people friendly. Later I had dinner at Porta Blu and found a plastic piece in the tuna tartar dish. It was clearly from a guacamole product box; but the server went to check with the cook and came back saying "it was from fish scales". Unbelievable. The next morning, when I tried to work a bit in the hotel room, there was an electricity/power outage in hotel rooms. No outlets or lights worked. I decided to check out and somehow in the lobby they still had electricity working. I checked out with anger and hoped it was the end of our connections. However, two weeks later, I saw an unrecognized charge appeared in my credit card history from Hotel Nia. I called the hotel and they apologized that it was supposed to be a charge to Marriott company instead of the customer!! I also complained that I never received a folio/invoice from them and they said "There are multiple emails associated with your account and it got sent to other ones". She read an email to me and it was not mine! I called Marriott CS later and the agent couldn't associate my name with the confirmation number there. They found other people's name with it! I called Marriott customer service and they created several cases for me. However, one month later, I still haven't received any response from the executive team at the hotel, nor have I received the refunds for the incorrect charges!
Read more
Date of stay: June 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Fred Kleisner, General Manager at Hotel Nia
Responded Jul 26, 2022
Sallyxdz233, Thank you for your email and taking the time to share your experience with us. I'm sorry that our service fell short and I have shared the feedback with our team and will ensure that we address the specifics with the appropriate department heads. A new folio with the incorrect charges removed will be sent to your attention. Please contact me directly if I can be of further assistance. Thank you again and we look forward to hopefully welcoming you back in the future.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
2 stars
Housekeeping walked in on me twice while my do no disturb sign light was on and i was Bfeeding my infant. I currently work at a hotel and our procedure is leave items in a bag and place onto the door handle if no response or a do not disturb sign is placed, not just walk into the room.
For a luxury hotel I don’t feel reassured by the teams efforts to improve because this happened twice within a 24 hour period. I mentioned this with assistant front office manager on the first offense but once it happened again, I was definitely upset. Please be aware**.
Property is nice, amenities are great but it really rounds out your experience by the staff, and thus far I was not really convinced when the few staff you’re interacting with are not friendly.
Front desk staff member at check-in, Leilani, doesn’t acknowledge my MB status. Although it’s silver, it makes the difference in hospitality that I am acknowledged for the status. When I ask about complimentary breakfast for Marriott elite members by reading this information from in-room television screen, which doesn’t mention anything about certain level like gold platinum or titanium. she informs me it’s only for platinum and titanium elite and then looks up my reservations, jokingly laughs, and then says with condescending tone, “you’ll get there”. What a blow. Those experiences and small interactions makes me want to jump ship entirely and switch loyalty towards a Hilton or Hyatt.
Front desk needs more training on brand, loyalty and perhaps bed-side manner to connect with guests.
Housekeeping walked in on me twice while my do no disturb sign light was on and i was Bfeeding my infant. I currently work at a hotel and our procedure is leave items in a bag and place onto the door handle if no response or a do not disturb sign is placed, not just walk into the room.
For a luxury hotel I don’t feel reassured by the teams efforts to improve because this happened twice within a 24 hour period. I mentioned this with assistant front office manager on the first offense but once it happened again, I was definitely upset. Please be aware**.
Property is nice, amenities are great but it really rounds out your experience by the staff, and thus far I was not really convinced when the few staff you’re interacting with are not friendly.
Front desk staff member at check-in, Leilani, doesn’t acknowledge my MB status. Although it’s silver, it makes the difference in hospitality that I am acknowledged for the status. When I ask about complimentary breakfast for Marriott elite members by reading this information from in-room television screen, which doesn’t mention anything about certain level like gold platinum or titanium. she informs me it’s only for platinum and titanium elite and then looks up my reservations, jokingly laughs, and then says with condescending tone, “you’ll get there”. What a blow. Those experiences and small interactions makes me want to jump ship entirely and switch loyalty towards a Hilton or Hyatt.
Front desk needs more training on brand, loyalty and perhaps bed-side manner to connect with guests.
Read more
Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessa A, Guest Services / Front Office at Hotel Nia
Responded Jun 27, 2023
Hello 101remym, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Location is perfect if you are here for work with facebook as the campus is just 5 min walk from hotel. Other campus is around 30 min drive.
Room is neat and service is excellent. Nice restaurant which serve decent breakfast and cocktails
Will not recommend if you intend to have a relaxing holiday in SFO as it is quite a drive to fishermen wharf or city area
Room is neat and service is excellent. Nice restaurant which serve decent breakfast and cocktails
Will not recommend if you intend to have a relaxing holiday in SFO as it is quite a drive to fishermen wharf or city area
Read more
Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pool is open every day from 6 AM - 10 PM to registered Hotel Guests
The hotel does not have a Spa
Dear Katie,
We are looking forward to hosting you at Hotel Nia. Hotel Nia, does not provide a shuttle service to San Francisco. We only provide a courtesy car on weekends which transports our hotel guest within 8 miles radius. Best way to get to the SF would be either Uber/Lyft or CalTrain/Bart. If we can further assist please do let us know.
No club lounge. Marriott Gold members get free breakfast via vouchers from reception desk.
Pool is heated up to 74F
Hot tub is heated up to 103F
"Don’t stay here if you are a Bonvoy member. They don’t give you extra points, amenities,or anything. Not even a thank you for loyalty."Read full review
…
PRICE RANGE
$224 - $627 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaMenlo Park
NUMBER OF ROOMS
250
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingHOTEL NIA - Updated 2024
Frequently Asked Questions about Hotel Nia
Which popular attractions are close to Hotel Nia?
Nearby attractions include Stanford University (3.8 miles), Cantor Arts Center (3.4 miles), and Stanford Shopping Center (2.7 miles).
What are some of the property amenities at Hotel Nia?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Nia?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Hotel Nia?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Nia?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Hotel Nia?
Conveniently located restaurants include Hurrica Restaurant & Bar at Westpoint Harbor, Evvia, and Oren's Hummus.
Are there opportunities to exercise at Hotel Nia?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hotel Nia?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Nia?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Nia offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hotel Nia?
Many travelers enjoy visiting Hewlett Packard Garage (3.0 miles).