Perfect place for a getaway in the Bay Area. Recently stayed with a girls trip and it was the most relaxing experience. We had originally planned activities in the area, however cancelled almost all of them as we did not want to leave the hotel especially the amazing pool! The rooms were clean and comfortable and the service is incomparable. Not surprised as Rosewood is truly an exquisite brand. I cannot wait to be back!
We had a wonderful time at this pretty property. The staff were amazing, the food was delicious and our room was very comfortable. Bella, the Front Desk Manager, helped me so much prior to our arrival with reservations. Yaelim was so personable at check in and helped throughout our stay. We enjoyed the pool and ate most meals at Madera. We will return soon.
Excellent stay at the Rosewood Sand Hill, the property is absolutely gorgeous and the rooms were spacious with fun design elements. We found all the service to be absolutely top notch. Had a lovely dinner with friends at the restaurant and got lucky with weather and was able to enjoy the pool. Finished the trip with a relaxing spa appointment. I will definitely be back in the future!
I've been to Madera many times, but they've had a menu refresh and it was my first time trying some of the new items. Once again, they didn't disappoint. Ricotta and grilled sourdough - a great way to start. And I loved my steak salad with the summery addition of cherries. Perfect combination of flavours. The staff were warm and welcoming and remembered me from my last visit. Unbeatable views on a beautiful, sunny day. All in all, great food, excellent service, and gorgeous setting.
Attended an evening event. The food was a self serve with salads, sliders and paella. The food was all right and service was good. There were tables to stand and eat with limited seating on a grassy area. The presentation was in a room just inside and had comfortable chairs and good audiovisual service. I have been to the restaurant pre-pandemic with excellent food and service.
This hotel was amazing! Im very particular when i sleep away from home and i wish i was still there ! Its not fancy, but not too casual, the beds are so comfortable i I live the nice white high quality linens, i love the Shower its huge! great water pressure! too & clean! But what is the best stand out thing at this hotel is the Service!! from the minute they welcome you at your car, to check in, tk delivering your bags, setting you up, asking for anything they are on it & with smiles & happy too! Even hot water at night! And the grounds are beautiful! We did not eat at restaurants so cant comment !! Every single employee was top notch !!
My first time staying at a Rosewood hotel and I wasn’t disappointed. My family and I were going to a conference in Stanford University and this was the official hotel. The service levels were well up to expectations and were very friendly. My wife and I had a junior suite which was well appointed. The one gripe I have is that there aren’t any clothes hooks in the bathroom (which is huge). Somehow many hotels seem to have the same problem: where to hang the very nice bathrobe which comes with the room? There’s one restaurant which was very good. The staff were always helpful, even when the place was full they tried to accommodate us within a short time. A hotel such as this doesn’t come cheap but it was able to deliver their brand promise well.
We stopped 3 nights ton Rosewood Sandhill . The room was super confortable The bed was amazing , I couldn’t get up ! The front desk really helped me, I was sick and with the security dept , they had lots of attentions for me :) As a chamomile in my room etc .. Thank you for this personalized gestures. The pool is really relaxing and the bar at the pool and the staff were pleasant. The spa is huge and you really want to come back to do a spa retreat ! The breakfast was excellent 👌🏻 Well done !
Service from reception and guy at the front of the hotel was excellent. Really impressive. At the restaurant and bar, it was very mixed. I went to have a drink at the bar and waited nearly half an hour despite it being very quiet. I kept being told someone would come to take my order (I wasn't provided with a menu). Similarly at breakfast, I would wait and be ignored. My colleague had to ask three times for a coffee. Service was either really good at breakfast or non-existent. The rooms are beautiful and the property is lovely. It has a great gym. It's expensive so they really need to sort out service from the F&B team to bring the hotel up to scratch. I would definitely stay there again. It would just be great if the F&B service was consistent.
I recently enjoyed a “daycation” at Rosewood Sand Hill. Started with a workout in the gym. The facility is well-stocked with equipment - free weights, machines, mats, peloton bikes - and it’s very clean and well-maintained. There’s even an outside area with bikes and weights if you’re more comfortable exercising out there. Next, I had a relaxing massage at the spa. Fong was my practitioner. She was very pleasant and attentive. Worked out the tightness in my shoulders and back. I even managed to drift off for a few minutes. The spa has great little extras - everything I needed to get ready for the rest of my day: hairdryer, hair and body product. Finally - a leisurely lunch on the patio at Madera. Had the ricotta + grilled bread, devilled eggs, flank steak, and spinach. Probably more food than I really needed, but I wanted to try it all..and it was delicious. I especially liked the spinach, prepared with golden raisins and pine nuts. I also loved the devilled eggs - topped with a little bit of trout roe…so it was like eggs on eggs :) Overall, it was such a wonderful experience. The service, as always, is impeccable. The staff remember me from the last time I was there and welcome me back like it’s my second home. Looking forward to my next visit - when I will definitely try the octopus.…