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We stayed one night on the club level. The staff is absolutely amazing. The concierge and food was fantastic in the club. We were granted a late checkout at 4pm, which greatly helped as well. The room was very nice and clean. We faced the...More
This is a great hotel and a short ride to the airport. It isn't cheap and expect to pay prices like you would in a high-end hotel in Europe.
The room was fine and the bed is super-comfortable. Both the housekeeping and the front desk...More
This was a nice hotel with good service.
I guess I was expecting a little more luxury being as it was a Ritz.
Service was good. The restaurant was very disappointing. Very expensive for very average food.
Excellent location with great views over the marina...More
Thank John D
Response from Tony M, General Manager at The Ritz-Carlton, Marina del ReyResponded 1 week ago
Dear John D,
Thank you for taking the time to leave feedback regarding your recent stay. While it is never pleasant to read that a guest is dissatisfied with their experience, I am grateful that you have brought your concerns to my attention. Our Chef...More
Our family selected this hotel for its proximity to LAX, for a one night stay. We left wishing we could stay longer!
Prior to arrival, Bryan from Guest Services contacted us for any 'special requests'. We needed a freezer compartment for ice packs, to keep...More
Terrible experience, just terrible. I’m working at an event this week in the hotel. I went to check in at 5pm after returning from a half day field trip and they told me my room wasn’t ready! Are you serious? I had to start working...More
Response from Marian V, Front Office Supervisor at The Ritz-Carlton, Marina del ReyResponded 2 weeks ago
Thank you for taking the time to provide feedback regarding your experience during your stay. We take your comments very seriously because it allows us to constantly improve upon our service and processes.
On behalf of the Ladies and Gentlemen of The Ritz-Carlton,...More