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This property just does not feel like a Ritz-Carlton, as several other reviewers have pointed out. We stayed at the Executive Floor, and while the Club-level lounge itself was well-equipped, but the hotel just didn't match up to the service levels and facilities associated with...More
1 Thank Shaunak S
Response from Tony M, General Manager at The Ritz-Carlton, Marina del ReyResponded 2 days ago
Thank you for taking the time to write a description of your recent stay. After reading your comments I can understand your disappointment and for that I am truly sorry. While we receive many wonderful comments regarding our facilities and staff, apparently we...More
As Ritz-Carltons go, this one is not up to standard. The rooms are tired, tacky and in need of redecorating. They are also not very clean. The food is below average, especially Room Service. The staff is friendly and the view of the Marina from...More
Thank John D
Response from Kristen D, Manager at The Ritz-Carlton, Marina del ReyResponded 2 days ago
Dear John D,
Thank you for taking the time to share your valuable feedback regarding your recent stay.
My name is Kristen Dolotina, the Director of Restaurants for the Ritz-Carlton, Marina Del Rey.
It has come to my attention that the service you received during...More
Stayed on the club level for one night. The concierge called about a week before the visit and asked if
there were any special requests. We were going to be arriving from a long flight and asked for a quiet
Upon arrival we were...More
Response from Justin L, Club Lounge Supervisor at The Ritz-Carlton, Marina del ReyResponded 1 week ago
Thank you for taking the time and providing detailed feedback about your stay with us. While I was happy to read your positive comments about the service you received throughout the hotel, your comments regarding the facilities are not typical of our usual...More
I love the Ritz brand. Some more than others. The marina del Ray ritz falls in the middle. Majestic with classic art work on the walls throughout the hotel, the vibe of the marina is fun, upscale and civilized. The front desk staff is lovely,...More
I just enjoyed my most recent stay of many at the Ritz Carlton Marina Del Rey. It is an oceanside idyll. While not a far-flung resort or scene-y Hollywood spot, it is the perfect place for work or play in Lalaland. Upon arrival, I was...More