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The person running the front desk was snarky and dismissive when asking about the wifi, generally came off as annoyed that she was working.
The beds were ok. The shower head was loose and coming out of the wall and the shower curtain was filthy...More
Thank Mike J
Response from Patricia S, Guest Relations Manager at Best Western Beach Dunes InnResponded 1 week ago
I would like to start with my sincerest apologies regarding the staff. We take pride in our excellent customer service skills and I am concerned that we fell short with you. I will speak with all of our front desk staff about this feedback.
This was a spur-of-the-moment trip and I got a super last-minute special, which cost about half the rate at a much more bare-bones motel with few amenities where I've stayed recently in Pacifica. This BW is not far from Hwy 1, but I didn't think...More
I stayed her last week with my sister because we wanted to spend a day in Carmel and a day in Monterey. This hotel is cute .. a little dated but close to the beach and close to the places we wanted to visit. We...More
This Best Western is a pretty typical 3-star hotel with decent value for the price. The rooms are average size and quality, clean and comfortable. The breakfast was pretty average with a good selection of self-serve eggs/bacon/pancakes/waffles/toast/cereal/coffee/juice, though very crowded on both days that we...More
We stayed here for a day, it's near the beach - just walkable distance from the hotel. Rooms and restrooms are neat, we didn't have any issues. Breakfast was okay, Wifi speed also was okay. Front office staffs were helpful and friendly.