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Toll House Hotel

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140 S Santa Cruz Ave, Los Gatos, CA 95030-6702
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Traveler (198)
Room & Suite (92)
Dining (14)

About

#3 of 6 hotels in Los Gatos
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Stay Charmed. Toll House is a unique fusion of the warm intimacy of a small town hotel and modern sophisticated hospitality. Situated in the heart of beautiful Los Gatos, Toll House captures the charm and ambiance of historic downtown and is only steps away from a delightfully bustling array of chic boutiques and eateries. This charming boutique hotel is a peaceful retreat at the gateway to Silicon Valley offering personalized experiences tailored to guest's individual needs and interests, from complimentary wireless high speed Internet, DVD players and movie libraries, to a full service business center and a knowledgeable concierge program. Additionally, the hotel offers signature brand elements, including Essential Elements bath and body products, high-tech efficiencies and a warm, welcoming atmosphere. Toll House is a dog friendly hotel, please note that a $75 pet fee will apply. Just off the lobby is Verge Restaurant, a place to entertain associates, celebrate old friends and perhaps meet some new ones. At every step, from cocktails in the bar to a meal under the stars, you'll find the friendliest wait staff in Los Gatos at your service.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Parking garage
Wifi
Restaurant
Banquet room
Meeting rooms
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Flatscreen TV
Iron
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Spanish, Filipino
1,487Reviews5Q+A100Room tips
Traveler rating
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Popular mentions
Po0hburrr wrote a review Oct 2020
Union City, California, United States14 contributions2 helpful votes
I recently stayed at The Toll House Hotel for my wedding. Prior to arrival, I received a call from Abel to confirm our stay. I had a couple of requests and he was happy to make sure they were entered into the system. I let him know that I was coming for my wedding and he genuinely sounded so happy for me! As our wedding was right in the middle of COVID times, you're extra aware of how establishments are maintaining their cleanliness and safety protocols. Upon entering the lobby, I saw plenty of hand sanitizer stations, signs and floor markers reminding people to maintain social distancing and to stay 6ft apart. At check-in, we were greeted by Enrique who was friendly and super helpful in finding a room that had better light. I stayed in the Parlor Suite while my husband booked a Junior Suite. Both rooms were clean. I appreciated how all of the remotes were wrapped a plastic bag to let us know that it had been cleaned prior. On our second night, the hotel surprised us with a congratulatory bottle of wine and cute little glasses. That was such a sweet gesture! I'm guessing Abel had something to do with that and maybe put a note on our reservation. Overall, we had a great time. Everyone we came in contact with was very genuine and had a great attitude. I didn't catch the gal's name at check-out, but she was also very sweet.
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Date of stay: October 2020
Cleanliness
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rassheim wrote a review Sep 2020
Seattle, Washington36 contributions38 helpful votes
80% of the guests I saw in this hotel were not wearing masks, and I had to ask the hotel staff to say something each time. If you are concerned about Covid 19, this is not the hotel for you. Also, the walls between the rooms are super thin, the person next door to me was watching tv (at a very normal volume), and it was like they were watching it in my room. The internet did not work, and staff couldn't fix it. Also there were piles bedding in the halls (see picture). Staff was good, but they were not able/willing to lay down the law with regards to wearing masks (signs were posted all over the hotel, and people were completely ignoring them!). I felt very unsafe in this hotel and I felt the hotel cared more about not bothering customers than the health & safety of all guests.
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Date of stay: September 2020
Value
Service
Sleep Quality
Trip type: Traveled on business
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Response from Abel Veloz, General Manager at Toll House Hotel
Responded Sep 22, 2020
Dear rassheim, I really appreciate you taking the time to provide your feedback and concerns. Please let me take this time share that our hotel stays current and up to date with all Covid-19 business protocols for our area. As you mentioned, we have ample signage and video in the hotel about masks and other Covid-19 requirements. We notify all of our guests at check in that we require face masks in all public spaces. Our staff has been trained to politely address guests that are seen without a mask and to remind them of these requirements. In regards to the linen, as part of our contactless experience, we are not entering into guest rooms unless it is arranged or absolutely necessary. During your stay we became home to many local fire evacuees, some having to stay for weeks. They would place their linen outside for us to collect to minimize our cleaning staff from having to enter their room. Since your visit, many of them have checked out and we are not seeing the amounts of linen for us to gather outside in the hall. I will personally follow up on the internet issues as we have a very new system. Thank you again for sharing and I can assure you that we have and will continue to do our part to get through this pandemic. If there is anything I can do further, please do not hesitate to contact me at 408-395-7070 Respectfully, Abel Veloz General Manager
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Dawn H wrote a review Aug 2020
dawnsternaz31 contributions9 helpful votes
Really loved this location and potential of hotel. But beds are terrible. Had to cancel our last two nights and go to a new hotel. Hotel allowed us to check a bed in another room but these beds are clearly the same, all old with springs sticking into you. Couldn't handle another sleepless night. Front desk clerk did not seem to know how to print receipts as we booked through third party and she said she couldn't print one (hotel has no way to book direct reservations). Sounds like training is needed.
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Date of stay: August 2020
Cleanliness
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Trip type: Traveled on business
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Sharon A wrote a review Feb 2020
5 contributions3 helpful votes
Great environment in a quaint little town. Very convenient for shops and restaurant in the town, everything within walking distance. San Jose was only a 19 minute drive or so away. The staff are all very friendly and nothing was too much trouble.
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Date of stay: February 2020Trip type: Traveled on business
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Nihar V wrote a review Jan 2020
Gurgaon, India9 contributions7 helpful votes
Toll house hotel overall was a disappointment. With $240 a night, average rooms, lack of onsite facilities, very limited menu restaurant and costly options , lack of hospitality is evident in the experience. This is where the Price vs Value vs luxury doesn't hold balance. Unless you have to stay in Los gatos, there are better choices around
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Date of stay: January 2020
Rooms
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Trip type: Traveled on business
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PRICE RANGE
$140 - $363 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
larkspur collection los gatos, toll hotel larkspur collection
LOCATION
United StatesCaliforniaLos Gatos
NUMBER OF ROOMS
115
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Frequently Asked Questions about Toll House Hotel
Which popular attractions are close to Toll House Hotel?
Nearby attractions include Los Gatos Theatre (0.2 miles), Whitney Modern Contemporary Fine Art Gallery (0.2 miles), and St. Mary of the Immaculate Conception (0.3 miles).
What are some of the property amenities at Toll House Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Toll House Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Toll House Hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Toll House Hotel?
Conveniently located restaurants include Nick's Next Door, Icing on the Cake, and Steamers Grillhouse.
Are there opportunities to exercise at Toll House Hotel?
Yes, guests have access to a fitness center during their stay.
Is Toll House Hotel located near the city center?
Yes, it is 0.3 miles away from the center of Los Gatos.
Are any cleaning services offered at Toll House Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Toll House Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Toll House Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Toll House Hotel?
The staff speaks multiple languages, including English, Spanish, and Filipino.