This hotel is seriously cute and comfy. We had such a nice time with our kids. The rooms felt spacious and clean. The staff (Brooke) were outstanding!! Only issue was that the pool was really gross and dirty both days we stayed :( Like mounds of hair all over the place. Seemed like staff had cleaned the pool deck but not done any pool cleaning. Seems important especially right now. We came to escape the fog where we live so a pool was a must. Too bad.
Room is well appointed and clean, but the facility seemed a bit depressed. They're renovating the reception, so was barren. Restaurant was closed. Didn't know any of this before I booked. Pool is open, which is great.
Had a two day break that we extended to three, the staff were very helpful hotel and rooms nice and Los Gatos has plenty to entertain you. Will definitely be returning as soon as we can find the time to. John A
Had a great weekend here to just get away and out of the house for a few days. The pool was great, although it is small (only about 8 lounge chairs) so recommend going down early if you want a spot. It did get a little crowded in the later afternoon. Many places to sit and relax in the courtyard. Loved having a balcony and patio outside of the room. The restaurant is expensive but decent. Many places to order for delivery. Would definitely come again. The staff was great.
Our family of four recently stayed three nights at the Hotel Los Gatos. Relieved to find that the hotel has adapted services in compliance with shelter in place guidelines, while maintaining the high level of professionalism and welcoming hospitality that sets the hotel apart. For now, the lobby is accessible only to on-duty staff who welcome guests one at a time. It is evident that thoughtful attention has been given to planning each step of the check-in and check-out procedure to minimize contact, yet remain efficient, comfortable, and welcoming. We are local residents who live in town, but an unexpected event from a fallen tree and downed power lines resulted in a loss of power, water, etc., and damage to our home. An ordeal at any time, but especially during COVID-19. However, the hotel provided a safe, lovely, and comfortable experience, giving my husband and me invaluable peace of mind. The suite with two double-beds and sleeper sofa opening to the courtyard gave the four of us plenty of space. From calling to make my reservation and then arriving and checking-in, the high degree of professionalism that I encountered gave me confidence that the hotel would be providing both an excellent and safe stay for my family. I also learned that contacting the hotel directly to make reservations resulted in the best rate as well as room suggestions based on our specific needs and preferences. As local residents, visiting family from out-of-town have regularly enjoyed staying at the Hotel Los Gatos, but this has been the first time we’ve experienced the hotel’s hospitality ourselves. Due to the SIP guidelines, some amenities and services can’t be provided, but the professional and welcoming staff have managed to graciously provide the exceptional service one would expect during the best of times. The spacious suite and beautifully maintained grounds exceeded our expectations. Thank you to Emanuel and the team at the hotel for the excellent experience. My husband and I are so grateful to you for helping our family and send along our best wishes to all.…