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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 03/23/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Los Gatos
Updated 03/23/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 6 in Los Gatos
Location
4.7
Cleanliness
4.6
Service
4.5
Value
4.1
Mediterranean sophistication blends with California charm to create a hotel reminiscent of a private villa. Hotel Los Gatos, is nestled in historic downtown Los Gatos at the base of the Santa Cruz Mountains and a short drive from hyper-paced Silicon Valley and the soothing Santa Cruz coast. Atmospheric guestrooms capture the color and detail of a private villa. Dio Deka restaurant serves its award-winning Hellenic cuisine, and offers room service to our guests.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Spa
Parking
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Flatscreen TV
Safe
Minibar
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Business
Languages Spoken
English, Spanish
Location
Full view
81Good for walkers
Grade: 81 out of 100
79Restaurantswithin 0.75 miles
14Attractionswithin 0.75 miles
Contact
210 E Main St, Los Gatos, CA 95030-6107
Getting there
Rental CarsSee all Los Gatos rental cars
841Reviews5Q+A100Room tips
Reviews
Traveler rating
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+1
Mother’s Day and 44th. wedding anniversary 2-night staycation treat for my wife. Charming hotel located in a very nice, safe and quiet neighborhood, with several dining options a short walking distance from the hotel property. Room a little bit small but comfortable, clean and quiet. I am guessing this is an older but a well maintained property indeed. Bed and pillows comfortable. Bathroom looks old but clean and also looks well maintained, thick bath towels, they could provide better quality toilet paper. Nice pool area with a separate lovely courtyard where hotel guests can sit and relax. Hotel does not charge extra for parking and wifi but charges $25 a day “amenity fee.” Oh well, but we had a lovely and delightful staycation.
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Date of stay: May 2022
Rooms
Service
Sleep Quality
Helpful
Response from Brian Ho, Guest Services / Front Office at Hotel Los Gatos
Responded 1 week ago
Dear 317elwynm, We appreciate the feedback in regards to your recent stay with us. I will be passing along the information about the room feedback to our upper management for any future renovations. We look forward to welcoming you the next time you are Los Gatos.
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Hotel's Favorite
We really enjoyed our stay in this hotel. It is not a cookie cutter hotel from a big chain. It is vey charming and the staff was great! The pool is small but pretty and the location is ideal. There were great restaurant options nearby.
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Date of stay: October 2021Trip type: Traveled
Helpful
Response from Antonio Di Marco, Guest Services / Front Office at Hotel Los Gatos
Responded Oct 25, 2021
RooneyToronto - Thank you for your review on TripAdvisor. I'm glad to read that your stay with us exceeded your travel expectations and that the hotel staff was warm and welcoming. I hope to welcome you back to Hotel Los Gatos on your next trip to the area.
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We booked a weekend stay at the Hotel Los Gatos. On the whole, the property does have a lot going for it. Yes, there's more kitsch to the aesthetic, but it is a very nice property, well located in Los Gatos (which is a very cute town in the Valley) for which you can walk anywhere in the town easily. Our check in was easy; however, the front attendent made a point about us booking with a third-party (we did, it was 60% lower than the rack rate on their site) and I didn't think this was worth commenting to me. We were promised a mountain view room (it was of an adjacent parking lot and garbage dumpster) Our big issue was maintenance. Specifically, our TV was broken and we asked the front desk to send someone in three times over two days and no one came. We didn't come to watch TV, but you shouldn't have to ask three times for something like that to be looked at. Even if it was never fixed (all channels, including the weather channel, were blocked with the parental controls). Our sink was leaking over the counter as well and that was never addressed, even after maid service. Check out was a bust - a very young check out clerk was more concerned with the bridal shower being hosted then helping me check out ("we're done here" was a cute touch on his part) despite me never even bringing up the issues we experienced with him. If you want a cool wine weekend in the Santa Cruz AVA and don't need the round the clock service of a 4-5 star hotel (and want to take advantage of beautiful Los Gatos), this place would be fine. Meh.…
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
Room Tip: View of the pool - always.
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Helpful
Response from Brian Ho, Guest Services / Front Office at Hotel Los Gatos
Responded 2 weeks ago
Dear Tyler W, Our greatest priority is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. I am very sorry to learn that the quality of service provided by our front desk and maintenance staff did not quite meet our expectations. Please rest assured that your comments have been shared with the team in an effort to improve our overall stay experience. Thank you for being a such a valued customer and we hope to serve you again whenever your travels bring you back to Los Gatos.
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$25 daily amenity fee for WiFi, Keurig doughnut shop coffee(lobby), pool access and parking. There is no security staff on property. Exterior doors key entry systems are often defeated by doors not closing properly. No operating outside bar, pool side dining or services. The hotel spa located in basement below the lobby was locked and dark. Guest rooms are dark and wood surfaces show significant wear. Gottta be better options for the price.
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Brian Ho, Guest Services / Front Office at Hotel Los Gatos
Responded 3 weeks ago
Dear Joel, I appreciate the feedback and I did want to let you know in regards to the dining services and spa services are separately owned and we can let the appropriate parties know of this feedback. I would also like to apologize for experience that you went through, and we will keep that in mind for any potential room renovations in the future. Thank you for being a such a valued customer and we hope to serve you again whenever your travels bring you back to Los Gatos.
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Very cute, quaint, and quiet little resort in the heart of Los Gatos. The pool is heated, there is a hot tub, the rooms were very clean... and Jordie made sure we were comfortable in our stay for 10 days. Would definitely return here! Thank you!
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Date of stay: March 2022Trip type: Traveled
Location
Cleanliness
Service
Helpful
Response from Brian Ho, Guest Services / Front Office at Hotel Los Gatos
Responded 2 weeks ago
Dear Tmw310, I am glad to hear that your recent stay with us was a wonderful experience and that Jordie was able to assist with that. We appreciate the feedback and look forward to your stay with us.
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I was here with my husband for a weekend getaway and it did not disappoint.! The front desk agent Gabby was accommodating to my requests and found us a great location for lunch. The room is in need of some TLC but they are clean and well maintained.
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Brian Ho, Guest Services / Front Office at Hotel Los Gatos
Responded 3 weeks ago
Dear Compass50339385754, We are happy to hear about your experience with us and we appreciate the feedback. The information regarding the rooms needing TLC will be communicated for future renovations on the rooms. We look forward to your next stay with us.
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My husband and I stayed at Hotel Los Gatos again for our 8 year anniversary. The staff is always friendly and accommodating, and the rooms charming and cozy. A perfect getaway for any special occasion!
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Date of stay: March 2022
Cleanliness
Service
Sleep Quality
Room Tip: Fire places are great
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Helpful
Response from Brian Ho, Guest Services / Front Office at Hotel Los Gatos
Responded 4 weeks ago
Dear R3889BGstacys, Thank you very much for the feedback and we are glad to hear you had a wonderful time at Hotel Los Gatos. We look forwards to your next stay with us.
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Hotel Los Gatos is a great boutique hotel centrally located in Los Gatos. I went for a girls weekend getaway, and it was perfect, The hotel staff are very friendly and helpful, the room was large and very comfortable. The beds were amazingly comfortable;I slept like a baby! There are a lot of great shops and restaurants within walking distance. I highly recommend this hotel, I can’t wait to go back,
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Date of stay: February 2022
Value
Location
Service
Room Tip: My room was right by the elevator, and I never heard it; and I’m a light sleeper,
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Helpful
Response from Brian Ho, Guest Services / Front Office at Hotel Los Gatos
Responded Feb 23, 2022
Thank you for the feedback and we look forward to having you with us the next your are in Los Gatos.
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Nice hotel. Newly renovated. Very clean and pleasant room. Very good staff and service. Electric/Hybrid bank of chargers in parking. Breakfast, not so good. Box with a plastic bag muffin. Coffee good. Hotel is in proximity to many restaurants. Worth a repeat.
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Date of stay: January 2022
Value
Cleanliness
Service
1 Helpful vote
Helpful
Response from Brian Ho, Guest Services / Front Office at Hotel Los Gatos
Responded Jan 17, 2022
Dear Marc B, Thank you for taking the time to share your feedback on TripAdvisor and for appreciating our front desk staff and amenities. We look forward to servicing your future stays with us. Best Regards, Brian Ho Front Office Manager
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The hotel is tired and dowdy. There nothing wrong with it necessarily, but it’s not a 4.5. Needs a refresh. The hotel website says they have Gilchrist & Soames bath products, plush robes and fine linens - they have none of his. In fact, the quality of the non-descript bath products (especially the soap) is worse than any I’ve found in any hotel in recent years. The website says guests can work out for free in a gym down the street. That is untrue. These are not Covid-safety service suspensions, these are economic decisions. I can even understand that but for me the primary issue here is untruthful, misleading advertising on their own website, and that is why I’m taking he time to voice my view.
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Date of stay: November 2021
Value
Cleanliness
Service
2 Helpful votes
Helpful
Response from Antonio Di Marco, Guest Services / Front Office at Hotel Los Gatos
Responded Nov 16, 2021
JanethZ4451RI: Thank you for your feedback about your recent stay at the hotel, We have been working with our website people to update the information on it. We are not providing gym passes at this time but will look look in to restating this service in the near future, I am sorry for any inconveniences we may have caused during your visit, please contact me directly at the hotel if I can be of any further assistance. GM Luis Carreno
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PRICE RANGE
$171 - $306 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Los Gatos - A Greystone Hotel
LOCATION
United StatesCaliforniaLos Gatos
NUMBER OF ROOMS
72
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Claim Your Listing Frequently Asked Questions about Hotel Los Gatos
Which popular attractions are close to Hotel Los Gatos?
Nearby attractions include New Museum of Los Gatos (0.1 miles), Los Gatos Theatre (0.4 miles), and Whitney Modern Contemporary Fine Art Gallery (0.4 miles).
What are some of the property amenities at Hotel Los Gatos?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Los Gatos?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Los Gatos?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Hotel Los Gatos?
Conveniently located restaurants include Los Gatos Cafe, Dio Deka, and Icing on the Cake.
Are there opportunities to exercise at Hotel Los Gatos?
Yes, guests have access to a pool during their stay.
Is Hotel Los Gatos located near the city center?
Yes, it is 0.1 miles away from the center of Los Gatos.
Are any cleaning services offered at Hotel Los Gatos?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Los Gatos?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Los Gatos offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.