Everyone here has been super nice, especially a bellman named Juan, who went above and beyond to help me find and transport packages for a critical business trip. Other hotel staff, Andy, Olivia, and Andrea were also great to interact with, top notch on the hotel side. The bar and dining side weren't up to the same level of performance, but would definitely stay in the hotel again.
Great location if you're staying in downtown LA. Our room was a double Queen room on the 15th floor with views of Staples Center. The room was spacious, funky decor, mood lighting behind the beds. Bathroom was huge, shower was amazing. The pool and fitness room were first come first serve and limited occupancy because of covid. Fitness room is large and has great equipment. Pool area has plenty of loungers and a foosball table. We had drinks and appetizers in the bar and the food was delicious. Everyone here was super friendly. Parking is valet only, $44/ night but that's standard everywhere downtown LA.
The valet are all fantastic and the front desk staff has been pretty responsive. Other than that I won’t be staying here again. I am writing this from my room at 2 in the morning after being woken up by really loud music, I can hear it through ear plugs. Apparently security was sent up to check it out, but nothing has changed. The heater/ac unit is OFF and emitting some loud sounds as well. The noise is inescapable. I also read in a google review (after booking) that a reviewer was unable to sleep due to noise. Lastly, it is right next to the freeway so it is just not quiet, no matter what. It’s loud, period. Don’t come here.
Hotel Indigo is amazing!!! The rooms are beautiful & clean & the views are amazing especially at night..Great staff!! ALEX in valet was very helpful and attentive..Had my car waiting in front for me as I came in and out..All it took was a phone call from my room..Definitely worth the price..I’ll definitely be back!!!!
First time here at this hotel and it is beautiful! The lobby is so cool, the front desk was so nice she greeted me and told us about food places around, she offered us a suite and gave us a discount for it. Her name is Nef I think, but she was so nice and welcoming. The room was so nice with a nice view ! We Loved it
Juan the bellboy had great customer service, so did the valet folks and the cleaning staff was friendly. Front desk guy seemed to be having a bad day or maybe they’re always like that who knows. The rooms were nice at surface level but lacked specific cleanliness details, floor creaked at night and room was next to elevator if you are a light sleeper request they don’t book you next to elevators. The beds were comfy and the views were nice.
I wouldn't stay downtown again but this was a nice hotel the hotel was understaffed and took forever to bring things i needed the hotel had a nice bar downstairs can dress up and not even leave they have valet parking that we refused to use it was 50 a day we parked across at the lot that charged 15 a day no in and out so we stayed out till about 12 everyday so we wouldn't have to get up too early to take it out and start the day the room was nice has a fridge and the view from the room was amazing
From entry to exit a delightful experience every minute we were there. The staff welcoming us to the caring and charming. Irwin, I believe was the front desk host who arranged us to have the best room in the house. To Olivia taking our photos in the lobby. The location is unique with its 1920s themed decor. Just happened we were going to such a party that night, purely coincidence. It couldn’t have been more perfect. It’s a lovely place, I’ll be back.
Exceptional Stay! Appreciate the great hospitality while staying here the last couple of days. The hotel staff is always kind and go above the expectations of service! I appreciate them for being on top of everything from being to end of my stay. Thank you!
I stayed here during a trade conference that my company was sponsoring and had multiple packages shipped to the hotel. Due to shipping “issues” everything came in at random times/different days. The front desk staff and especially Rueben were incredibly helpful in finding my packages, notifying me when they finally arrived, and more. Great service all around! The on-site restaurant is really good too, highly recommended.