This worn out hotel they call a luxury hotel is very far from it. The front desk was to just sum it up, unwelcoming. You know the refreshing fountain of water with lemons, and cups, well, they don't have that. Don't ask for water either.... They take a $400 deposit upon arrival, and kept our deposit and claimed a stain on the sheet. Here's their furniture in this $355 a night hotel suite, stained up, worn out, and outdated, my husband and I had to put a towel down just to sit! Their 24 hour room service is not true, and good luck calling room service, no one answers, EVER, i had to call down to the front desk, that has the number they actually answer, front desk calls me back to tell me to wait by the phone, they will call. I finally put my order in, after explaining what a carafe is, when i asked if the coffee is served in it, he said yes, then said i needed 2 cups with it. Expecting a cart, I get a knock at the door, and a man gives me "an uber bag" of food, and tiny paper cups of coffee, a breakfast burrito and eggs Benedict in a plastic container, plastic silverware, and a bill just over $90.00 (which honestly i wouldn't have questioned if this was served correctly) I spoke to one of the managers about this, his explanation started out...."because of covid".... they give people their food in a paper bag... I asked him how does that make sense, since I ate in their restaurant the night before, others were there eating, and we all had dishware. It was obvious it was out of nothing but pure laziness, and severe lack of any hospitality and justified with a poor excuse. This hotel will never see another dime from me, the following are photos of their worn out room, from carpet, curtains, severely stained and worn out furniture. This is in room #1402…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.